Queensland Tourism Talks

Queensland Government - Department of Tourism and Sport
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Welcome to Queensland Tourism Talks, your ultimate podcast channel dedicated to strengthening Queensland's position as a world-leading tourism destination. Explore how to elevate your business and create exceptional experiences for everyone in Queensland tourism. From game-changing insights and strategies, to funding, resources and success stories... we've got you covered.

Episodes

  1. Understanding non-visible disability

    10/04/2023

    Understanding non-visible disability

    The Igniting Accessible Experiences podcast series, produced in partnership with Get Skilled Access, helps Queensland tourism operators make their services more accessible and inclusive. “You need to be aware that everyone experiences things differently.” In this episode, Bridie McKim is joined by Naomi Miles and David Elliot from Australian Ages of Dinosaurs to discuss creating inclusive services, products, and experiences for people with non-visible disabilities. The team discusses the use of visual guides, stories, inclusive language, sensory kits, online resources, investing in staff training, and going beyond compliance. Tune in to more episodes as Ben and Bridie chat with people with disability and tourism operators to uncover learnings from both perspectives on experiencing and providing accessible tourism. For more information, visit our website.

    17 min
  2. Inclusive recruitment in tourism

    09/22/2023

    Inclusive recruitment in tourism

    The Igniting Accessible Experiences podcast series, produced in partnership with Get Skilled Access, helps Queensland tourism operators make their services more accessible and inclusive. "People with disability want to succeed and have careers just like everyone else." Ben Pettingill and Bridie McKim are joined by Steph Agnew, who is blind and an inclusion consultant, to discuss inclusive recruitment within the tourism industry. The team discusses the benefits of hiring people with disability, misconceptions about hiring them, unintentional barriers, maintaining an open mindset, and making workplace adjustments. Tune in to more episodes as Ben and Bridie chat with people with disability and tourism operators to uncover learnings from both perspectives on experiencing and providing accessible tourism. For more information, visit our website.

    20 min
  3. Impact of universal design in tourism

    09/15/2023

    Impact of universal design in tourism

    The Igniting Accessible Experiences podcast series, produced in partnership with Get Skilled Access, helps Queensland tourism operators make their services more accessible and inclusive.  “Universal design is that methodology that caters for so many people, globally.” Ben Pettingill is joined by Zack Alcott from Get Skilled Access and Bianca Bassett, an inclusion consultant who uses a wheelchair, also from Get Skilled Access, to discuss the seven principles of universal design.  The team delves into who universal design is for, its benefits, instances of successful implementation, and ways in which operators can incorporate universal design into their businesses. Tune in to more episodes as Ben and Bridie chat with people with disability and tourism operators to uncover learnings from both perspectives on experiencing and providing accessible tourism. For more information, visit our website.

    22 min
  4. Welcoming visitors with a service animal

    09/12/2023

    Welcoming visitors with a service animal

    The Igniting Accessible Experiences podcast series, produced in partnership with Get Skilled Access, helps Queensland tourism operators make their services more accessible and inclusive.  “Talk to me like you would anyone else.” In this episode, co-hosts Ben Pettingill and Bridie McKim are joined by Rory Douglas, a blind guide dog user, to discuss visitors with guide, hearing, and assistance animals.  The team explores the role of assistance animals, the importance of their access, businesses' legal responsibilities, comfortable conversations, and examples of successful inclusion. Tune in to more episodes as Ben and Bridie chat with people with disability and tourism operators to uncover learnings from both perspectives on experiencing and providing accessible tourism. For more information, visit our website.

    18 min
  5. Understanding the experiences of tourists with disability

    09/06/2023

    Understanding the experiences of tourists with disability

    The Igniting Accessible Experiences podcast series, produced in partnership with Get Skilled Access, helps Queensland tourism operators make their services more accessible and inclusive.  “You’re going to open up the doors to 20% more of the population by putting accessibility and inclusion at the forefront.” In this episode, co-hosts Ben Pettingill and Bridie McKim are joined by Michael Hughes, a wheelchair user, to discuss what makes tourism accessible for them and how tourism operators can provide an inclusive experience. The team discusses implementing accessible information, accessible features, adjustments, inclusive attitudes, and etiquette. Tune in to more episodes as Ben and Bridie chat with people with disability and tourism operators to uncover learnings from both perspectives on experiencing and providing accessible tourism. For more information, visit our website.

    23 min
  6. Experiences of accessible tourism providers – Dreamworld case study

    08/29/2023

    Experiences of accessible tourism providers – Dreamworld case study

    The Igniting Accessible Experiences podcast series, produced in partnership with Get Skilled Access, helps Queensland tourism operators make their services more accessible and inclusive.  “Consultation is really the key… and changes don’t need to cost the earth.” In this episode, co-hosts Ben Pettingill and Bridie McKim are joined by Chantel MacLachlan, the head of operations at Dreamworld on the Gold Coast to learn from her experiences. The team discusses the importance of consultation and feedback, the benefits of investing in inclusion, and how Dreamworld has implemented inclusive offerings, messaging, and staff training. Tune in to more episodes as Ben and Bridie chat with people with disability and tourism operators to uncover learnings from both perspectives on experiencing and providing accessible tourism. For more information, visit our website.

    21 min
  • 6 Episodes

About

Welcome to Queensland Tourism Talks, your ultimate podcast channel dedicated to strengthening Queensland's position as a world-leading tourism destination. Explore how to elevate your business and create exceptional experiences for everyone in Queensland tourism. From game-changing insights and strategies, to funding, resources and success stories... we've got you covered.

Information

  • Creator
    Queensland Government - Department of Tourism and Sport
  • Years Active
    2K
  • Episodes
    6
  • Rating
    Clean
  • Copyright
    © 2026 Queensland Tourism Talks
  • Show Website
    Queensland Tourism Talks