Radio Front Desk

Jane.app

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between. Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

  1. Can ChatGPT be a therapist? What AI means for the future of therapy

    12/16/2025

    Can ChatGPT be a therapist? What AI means for the future of therapy

    We know AI can give us answers in seconds. But can it really heal us?  Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI? We asked four therapists how they feel about their clients turning to AI for answers in an article from Front Desk Volume 6. And now, we’re turning it into a special narrative episode to dive even deeper into this topic.  They explore why AI can sometimes feel safer than a human, how therapists are helping clients use it more intentionally, and what they’re hearing from colleagues and other practitioners across the field. It’s a fascinating look at an industry in transition, and what the future of care might hold. What You’ll Learn Why so many people are turning to AI for comfort, clarity, or “quick therapy”The emotional risks and rewards of getting answers at the speed of a search barWhat therapists fear AI might replace (and what it absolutely can’t)How clinicians are integrating AI thoughtfully, from note-taking to between-session support Read this article in Front Desk Volume 6 Guest Bio Roxanne Francis - Psychotherapist and public speakerAmanda Buduris - Clinical psychologist and business coachCarolyn Solo - Licensed Clinical Social Worker and business coachElana Sures - Clinical counsellor and clinic owner Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  The therapists in this episode told us they don’t want AI to replace care, but they do see its potential to support the people who provide it. That’s exactly what Jane’s AI Scribe does. By securely listening during your session and drafting your notes for you, AI Scribe takes care of the paperwork so you can focus fully on taking care of your patients. Designed it thoughtfully and helpfully, we built AI Scribe to support the work you do, not replace it.  Learn more about AI Scribe Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    25 min
  2. Why does financial literacy feel so intimidating? How finding the right accountant can make it all click

    12/05/2025 · BONUS

    Why does financial literacy feel so intimidating? How finding the right accountant can make it all click

    ​​What if you’re not bad with money? You just don’t speak the language? In this episode, Denzil shares how a conversation with Andrew Riesen (CEO and co-founder of Heard) helped her see finances in a new way. As a lifelong “words person,” she talks honestly about feeling intimidated by spreadsheets, the quiet shame of not understanding money terms, and the kinds of professionals who made things finally click. Along the way, Denzil invites you to: Look for accountants and advisors who translate, not performAsk “silly” questions (and notice who makes you feel small for asking)Request things in writing so you can process them on your own timeSeek out the pros who think one step ahead and tailor advice to your real life If the money side of your clinic has ever felt confusing or overwhelming, this is a gentle reminder that you don’t have to become a “numbers person” overnight. You just have to find the right translators to help you learn the language. Have a story about when the financial side of your business finally started to make sense? Denzil would love to hear it. Email her at frontdesk@jane.app. And if you enjoy episodes like this, subscribe for more reflections from Denzil.

    4 min
  3. Why year-end accounting feels so heavy for clinic owners (and how to turn it into a process you actually enjoy)

    12/03/2025

    Why year-end accounting feels so heavy for clinic owners (and how to turn it into a process you actually enjoy)

    What is it about tax season that makes us feel like we’re falling behind? In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic. Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence.  This conversation is raw and open, and teaches you simple habits that make your numbers feel less intimidating and your decisions a little clearer. 🇺🇸 Quick note: Some details in this episode reference the U.S. tax structure, but many of the ideas apply broadly.  What You’ll Learn: Why “good enough” bookkeeping beats a perfect system you’ll never stick toSimple first steps to separate business and personal financesWhat counts as a deduction (and what most clinic owners miss)How to build financial habits that make time off (and tax time) possibleWhen it’s time to call in a professionalGuest Bio Andrew Riesen is a mission-driven entrepreneur, financial accountant, and CEO of Heard, the financial back-office for therapists in private practice. Prior to Heard, Andrew worked at PWC, where he worked as a financial accountant, helped build an internal software incubator, and co-founded an affordable sales tax solution for small to medium-sized businesses When not supporting mental health professionals in private practice, Andrew can be found exploring the nooks and crannies of the Pacific Northwest trail-running, cycling, or snowboarding, or at home with his nose in a book or journal. Resources mentioned Andrew’s PlaybookAndrew on LinkedInHeard: website Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  We talk a lot about feeling prepared for year-end in this episode. And Jane knows this is true for your account as well.  That’s why the team put together Jane's Tips for Year-End: a guide that breaks down everything you might want to consider for a smooth rollover into the new year. You can even find a printable year-end checklist to help you stay on track with your tasks.  Learn more about Jane's Tips for Year-End Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    25 min
  4. Do you really need to separate work and life? Why blending your personal story into your clinic might be your biggest strength.

    11/21/2025 · BONUS

    Do you really need to separate work and life? Why blending your personal story into your clinic might be your biggest strength.

    What if the best thing about your work… is you? In this episode, Denzil reflects on how a personal memory (and a conversation with Destin from Jane App) reframed how she thinks about the relationship between who we are and what we do. Destin’s story about how her grandmother’s illness led her into nonprofit work and, eventually, to a career in community building reminded Denzil of something important: The personal parts of us don’t need to be tucked away from our professional lives. In fact, they might be our biggest advantage. In this reflective episode, Denzil invites you to: Trace your own professional path back to its personal beginningsNotice the strengths that come easily (but might go unappreciated)Consider how your natural interests could shape your business in meaningful ways If you’re building something (especially a clinic), this is a gentle nudge to follow that quiet thread that’s been there all along. The one that feels like you. Have a story about what lit the spark for your own career? Denzil would love to hear it. Email her at frontdesk@jane.app. And if you enjoy episodes like this, subscribe for more reflections from Denzil.

    3 min
  5. How to find your people and grow your clinic through community (with Destin Jones from Jane App)

    11/19/2025

    How to find your people and grow your clinic through community (with Destin Jones from Jane App)

    What if building your clinic’s community could feel natural, and maybe even fun? In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics.  Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with your community (and why it matters).  Here, we’ll unpack the deeply human side of community building: where to start, how to keep it real, and why you don’t need to be everywhere to make an impact. What You’ll Learn: How to find and meet your community where they already are Why an authentic, consistent connection beats being “everywhere” on social mediaThe difference between marketing to your audience and building with your audienceHow to use AI to handle your “marketing chores” so you can focus on real relationship-building Guest Bio Destin is the Director of Community at Jane. Destin has been working in tech and community for over 15 years and is a passionate advocate for community-led growth and how community can help businesses big and small connect with their customers in a real, human way to build authentic relationships while also achieving their goals. She is based on Vancouver Island with her husband, daughter, and their grumpy but lovable beagle-corgi cross, Walt. Resources mentioned Destin’s PlaybookDestin on LinkedInJane AppHootsuite Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  In this episode, Destin reminds us that community isn’t built by being everywhere. It’s built through genuine connection. The same goes for your patient relationships. Staying connected between appointments doesn’t have to feel overwhelming or impersonal. That’s why Jane built Secure Messaging. It gives you an easy, PHIPA- and HIPAA-compliant way to keep in touch with your patients — to answer questions, share resources, and continue supporting their progress, all from right inside Jane. Learn more about Secure Messaging Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    30 min
  6. What if there’s no “right” way? 7 marketing stories from clinics doing it their way

    11/07/2025 · BONUS

    What if there’s no “right” way? 7 marketing stories from clinics doing it their way

    What actually works when it comes to marketing? In this episode, Denzil revisits a question that kept surfacing in her early interviews with clinic owners: What actually works when it comes to marketing? After hearing a different answer every time, she did what any curious editor would do: she wrote it all down. Here, she reflects on her takeaways from the article, the advice she took from her guests, and the growing realization that marketing isn’t a plug-and-play formula. You’ll hear about: Why marketing isn’t one-size-fits-all (and why that’s a good thing)Real strategies that worked for real clinics What it means to be findable, trustworthy, and truly connected to your community If you’re feeling lost in all the marketing advice, this episode might help inspire a plan that actually works for you. You can read Denzil’s full article here. And as always, reach out to frontdesk@jane.app with your thoughts and stories. And if you enjoy episodes like this, subscribe for more reflections from Denzil.

    4 min
  7. How to move through shame and self-doubt as a clinic owner

    11/05/2025

    How to move through shame and self-doubt as a clinic owner

    Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it? In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look.  Roxanne opens up about facing shame, comparison, and the pressure to appear put-together as she navigated growing a business. But she also opens up about how she found her footing again. What You’ll Learn: How to recognize and release the pressure to “have it all together” as a clinic ownerWhy shame and comparison thrive in silence, and how to bring them into the lightWhat professional vulnerability looks like (and how to practice it safely)Why your relationship with money is emotional, and how to rebuild trust with itGuest Bio Roxanne Francis is an award-winning psychotherapist, registered social worker, leadership coach, consultant, and international speaker with over 15 years of experience helping people transform their lives. As Founder and CEO of Francis Psychotherapy & Consulting Services, she leads a group practice, coaches and supervises therapists, and advises organizations on mental health, DEI, racial trauma, burnout, and women’s issues.  Resources mentioned Roxanne’s Playbook Francis Psychotherapy on InstagramFrancis Psychotherapy & Consulting ServicesBrene Brown Enjoyed this episode? Here are a few ways to stay in the loop: 📱 Subscribe on Spotify or Apple Podcasts📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates. Radio Front Desk is Brought to You by Jane We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:  As a clinic owner, when you’re already juggling clients, finances, and the quiet pressure to “have it all together”, trying something new can feel like a big hurdle. Jane’s AI Scribe is designed to make charting feel easier, faster, and lighter. But we know committing to new tools takes trust. So, Jane created the AI Scribe Free Tier that lets you try five free notes, see how it fits into your flow, and decide for yourself if it helps lighten the load. We want to make it easy (and free!) to take the first step towards faster and simpler charting. Learn more about Jane’s AI Scribe Free Tier Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

    18 min
  8. Can comfort be care? 5 ways to bring joy into your clinic space

    10/24/2025 · BONUS

    Can comfort be care? 5 ways to bring joy into your clinic space

    Not every clinic feels like a place to exhale. But what if it could? In this episode, Denzil shares five delightfully intentional choices from Road to Hana Counselling and Wellness that completely reframe what care can feel like. From bold colour palettes to cherry lemonade and therapy dogs, owner Andrea invites patients into an experience that’s warm, sensory, and welcoming… before a single word of therapy is even spoken. Here, Denzil explores how small luxuries and thoughtful details can signal safety, presence, and worth. She reflects on: Why delight isn’t fluff, it’s a form of careThe power of scent, softness, and slowness in a clinical spaceWhat it means to design for arrival, not just efficiencyWhy team spaces deserve the same beauty and intention as patient ones If you’ve ever wondered how to make your clinic feel more human, more generous, or more you, this episode will give you that inspiration. Want to see what delight really looks like? Check out the latest edition of Denzil’s bi-weekly newsletter for photos of Road to Hana’s stunning clinic space. If you have your own rituals of welcome, we’d love to hear them. Send an email over to frontdesk@jane.app. And if you’re enjoying these reflections, hit follow to stay close

    6 min
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About

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between. Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

Information

  • Creator
    Jane.app
  • Years Active
    2024 - 2025
  • Episodes
    53
  • Rating
    Clean
  • Copyright
    © 2025 Radio Front Desk
  • Show Website
    Radio Front Desk

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