Reading For Success

Kristen Hayer
  • 5.0 (4)
  • MANAGEMENT

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

  1. 12/29/2021

    Bonus Episode: Interview with Sasi Yajamanyam

    In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam. They discuss the joys and challenges of writing and shifts that are happening in the customer success field.  If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.

    14 min

  2. 12/22/2021

    Special Announcement for 2022!

    Reading For Success is making big moves in 2022! Listen in to hear about our plans for the new year. We look forward to continuing our explorations in the world of Customer Success and sharing the journey with you.

    1 min

  3. 12/22/2021

    Ep. 42 - Reimagine Customer Success by Sasi Yajamanyam

    In this episode, Kristen and Russell review  Reimagine Customer Success by Sasi YajamanyamThey also discuss some exciting changes for the podcast in 2022! Check out the episode to find out if this book is worth your time, hear about some key moments and get the latest news on our plans for the future.

    14 min

  4. 12/10/2021

    Bonus Episode: Interview with Rick DeLisi

    In this bonus episode, Kristen interviews author of  Digital Customer Service, Rick DeLisi! Kristen and Rick discuss the shift from phone to digital customer service and how it can help both businesses and customers have a better customer service experience.

    18 min

  5. 11/11/2021

    Ep. 41 - Digital Customer Service

    In this episode, Kristen and Russell review  Digital Customer Service, by Rick Delisi and Dan MichaeliThese authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read! Next month, they will review Reimagine Customer Success by Sasi Yajamanyam.

    13 min

  6. 10/07/2021

    Ep. 40 - Now, Discover Your Strengths

    In this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review Now, Discover Your Strengths by Don CliftonThis book contains a strength assessment and provides a guide for how to lead your team based on their skills. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read! Next month, they will review Digital Customer Service, by Rick Delisi and Dan Michaeli. The new episode will be available on November 4th, 2021.

    20 min

  7. 09/23/2021

    Bonus Episode: Interview with Robbie Kellman Baxter

    In this episode Kristen interviews author of The Forever Transaction, Robbie Kellman Baxter. Kristen and Robbie talk about the inner workings of subscription models.

    13 min

  8. 09/09/2021

    Ep. 39 - The Forever Transaction

    In this latest episode, Kristen reviews: The Forever Transaction by Robbie Kellman BaxterThis book discusses different ways businesses can approach subscription models. Though it may not be focused only on Customer Success, there is a lot of useful information in there! Next month, Kristen will review Now, Discover Your Strengths by Don Clifton. The new episode will be available on October 7th, 2021. While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas. As always, thanks for listening!

    10 min
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Ratings & Reviews

5
out of 5
4 Ratings

About

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

Information

  • Creator
    Kristen Hayer
  • Years Active
    2020 - 2021
  • Episodes
    67
  • Rating
    Clean
  • Copyright
    © 2023 Reading For Success
  • Show Website
    Reading For Success