67 episodes
Reading For Success Kristen Hayer
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- Business
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5.0 • 4 Ratings
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Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
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Bonus Episode: Interview with Sasi Yajamanyam
In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam.
They discuss the joys and challenges of writing and shifts that are happening in the customer success field.
If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile. -
Special Announcement for 2022!
Reading For Success is making big moves in 2022! Listen in to hear about our plans for the new year. We look forward to continuing our explorations in the world of Customer Success and sharing the journey with you.
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Ep. 42 - Reimagine Customer Success by Sasi Yajamanyam
In this episode, Kristen and Russell review
Reimagine Customer Success by Sasi YajamanyamThey also discuss some exciting changes for the podcast in 2022! Check out the episode to find out if this book is worth your time, hear about some key moments and get the latest news on our plans for the future. -
Bonus Episode: Interview with Rick DeLisi
In this bonus episode, Kristen interviews author of Digital Customer Service, Rick DeLisi!
Kristen and Rick discuss the shift from phone to digital customer service and how it can help both businesses and customers have a better customer service experience. -
Ep. 41 - Digital Customer Service
In this episode, Kristen and Russell review
Digital Customer Service, by Rick Delisi and Dan MichaeliThese authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!
Next month, they will review Reimagine Customer Success by Sasi Yajamanyam. -
Ep. 40 - Now, Discover Your Strengths
In this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review
Now, Discover Your Strengths by Don CliftonThis book contains a strength assessment and provides a guide for how to lead your team based on their skills. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!
Next month, they will review Digital Customer Service, by Rick Delisi and Dan Michaeli. The new episode will be available on November 4th, 2021.
Customer Reviews
Incredibly valuable summaries and insights!
As a CS/CX leader, I try to consume a ton of educational material to stay sharp and well-rounded in this complex space and my own thinking for work. After listening to the first three episodes, Kristen’s podcast will clearly help me be more focused with my time and energy as I seek to learn and grow more.
I’m super appreciative of her own coloring/opinions and brief touches of “why” she thinks a certain way to contextualize her points. They help me frame whether or not I agree or can relate.
Leaders, this is worth your time! Thanks for hosting this, Kristen!