Regulated Digital

Sam Kendall, Beyond Encryption

At Regulated Digital, we speak to the people trying to do right by people’s rights without disrupting human connection. Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy and data protection, compliance, AI, personalisation, and large-scale digital transformation. From governance to technology, culture, and execution, Regulated Digital examines how regulated organisations design digital experiences that are not only innovative, but secure and compliant.

  1. 9 июн.

    Chris Curry on Pensions Dashboards, Data, and Trust, Chris Curry, Money and Pensions Service (#40)

    Pensions dashboards promise a simple outcome: one place for people to find and view their pension information. Behind that simple idea sits a national challenge in data quality, digital identity, and industry coordination. In this episode of Regulated Digital, Chris Curry, Principal of the Pensions Dashboards Programme at the Money and Pensions Service, explains what dashboards are designed to solve and what regulated firms can learn from the programme. Learn more on our website: https://www.beyondencryption.com/blog/chris-curry-on-pensions-dashboards-data-and-trust

    27 мин.

  2. 19 мая

    Data Protection and Online Safety: Finding the Balance in Digital Identity, Paul Holland, Beyond Encryption (#39)

    Online safety depends on knowing enough about people to protect them. Data protection asks a quieter question: how much do we really need to know? The Online Safety Act and UK data protection law are often spoken about separately. In practice, they meet at one of the most sensitive points in digital life: how organisations verify people, protect children, limit access, and keep data collection proportionate. The same tension appears in age assurance, subject access requests (SARs), standard email, digital identity, and the practical steps leadership teams can take without the work becoming overwhelming. For this episode, we caught up with Founder and CEO of Beyond Encryption Paul Holland, to talk about how organisations can balance safety, privacy, and identity, in real-world customer journeys. Learn more on our website: https://www.beyondencryption.com/blog/data-protection-online-safety

    25 мин.

  3. 28 апр.

    Accessible by Design: Making Regulated Customer Journeys Work for Disabled People, Diane Lightfoot, BDF (#37)

    For regulated organisations, accessibility is part of whether a journey works in practice. It shapes how clearly customers can move through each step, complete key tasks, and get the support they need. When disabled customers cannot read, navigate, verify, recover, or get help in the way that works for them, the service creates unnecessary barriers and falls short of basic usability. In this episode of Regulated Digital, Diane Lightfoot, CEO of Business Disability Forum, explains why disabled customers still face avoidable barriers in communications, service design, and customer support, and what firms in regulated sectors can do differently. The central takeaway is simple: build for choice, clarity, and real-world use from the start, and you reduce friction for disabled customers, lower the cost of retrofitting, and create journeys that work better for everyone. Learn more on our website: https://www.beyondencryption.com/blog/accessible-journeys-disabled-people

    31 мин.

  4. 10 мар.

    Private Banking in a Digital World: Building Trust, Clarity, and Human-Led Client Experiences, Dom Kohler, Brown Shipley (#36)

    Digital convenience has raised the bar in private banking, but trust is still won in the moments where a client needs calm, context, and judgement. In this episode of Regulated Digital, Dominic Kohler, Head of Investment & Client Solutions at Brown Shipley, shares how a modern private bank can deliver faster, clearer digital experiences without losing the relationship-led model clients rely on. Brown Shipley supports high net worth individuals across the UK with investment management, wealth planning, and lending, and it sits within the Quintet Private Bank group’s European network. Learn more: https://www.beyondencryption.com/blog/private-banking-digital-world

    23 мин.

  5. 3 мар.

    Regulated AI: Explainability, Oversight, and Defensible Financial Crime Decisions, Dr Janet, Napier AI (#35)

    In regulated financial crime work, “good enough” AI is rarely good enough - you need decisions you can defend. Dr Janet Bastiman is Chief Data Scientist at Napier AI, where she leads data science work supporting anti-money laundering and financial crime compliance. She focuses on translating complex models into outcomes teams can audit, explain, and improve. Regulation is pushing AI out of the “black box” era. This involves practical solutions like explainable workflows, proportionate oversight, and an evidence trail that stands up under challenge. Learn more: https://www.beyondencryption.com/blog/ai-explainability-napier

    31 мин.

  6. 24 февр.

    Ofgem: Raising the Bar on Energy Communications, Jemma Baker, Ofgem (#34)

    Good regulation only works if customers can actually understand what organisations are telling them.Jemma Baker is Deputy Director of Future Retail Policy at Ofgem, the energy regulator for Great Britain.In this episode of Digital Customer Communications: Regulated, Jemma joins us to unpack what “good” really looks like in regulated customer communications, why vulnerability and clarity are inseparable, and how outcomes-based regulation could reshape service standards across the energy sector.From billing clarity and energy literacy to digital channels, AI, and accountability, this conversation explores how regulation can raise the bar without getting in the way of better customer experiences.Learn more: https://www.beyondencryption.com/blog/ofgem-on-energy-communications

    26 мин.

  7. 17 февр.

    Digital Identity in Practice: Age Assurance, and Real Customer Journeys, Emily Hyett, Yoti (#33)

    Age checks aren’t simply a regulatory box to tick. They’re a key point in digital journeys, where trust can be built or broken. In this episode of Digital Customer Communications: Regulated, Emily Hyett, Group Product Manager at Yoti, joins us to talk about digital identity in practice, and what “good” looks like when age assurance meets real user behaviour. Learn more on our website: https://www.beyondencryption.com/blog/digital-identity-in-practice

    27 мин.

  8. 12 февр.

    From PoCs to Production: Scaling AI Safely in Regulated Banking, Sam, Shawbrook (#32)

    Many AI initiatives fail not because organisations underestimate what it takes to make it safe, scalable, and accountable. Sam Bridges-Sparkes is Head of BI Analytics & Strategy at Shawbrook Bank. His work spans business intelligence, analytics, and the responsible adoption of AI within a highly regulated banking environment. In this episode of Digital Customer Communications: Regulated, we explore what it really takes to move AI from experimentation into production inside a regulated bank, and why governance, culture, and people matter as much as models and infrastructure.

    32 мин.
См. все (41)

Об этом подкасте

At Regulated Digital, we speak to the people trying to do right by people’s rights without disrupting human connection. Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy and data protection, compliance, AI, personalisation, and large-scale digital transformation. From governance to technology, culture, and execution, Regulated Digital examines how regulated organisations design digital experiences that are not only innovative, but secure and compliant.

Информация

  • Автор
    Sam Kendall, Beyond Encryption
  • Годы выхода
    2024 - 2026
  • Выпуски
    41
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © Sam Kendall, Beyond Encryption
  • Сайт подкаста
    Regulated Digital