Relationomics

Dr. Randy Ross

Business Powered by Relationships with Dr. Randy Ross

Episodes

  1. 02/27/2020

    Episode 6: Ginger Hardage

    Ginger Hardage recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years, where she served as a member of the CEO’s executive leadership team. At Southwest, Ginger led a team of 150 people responsible for building and sustaining the organization’s legendary culture and communications enterprise.  In 2017, Ginger launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness.  Recognized by many as a foremost global authority on building and sustaining organizational culture, Ginger was responsible for the activities at Southwest that nourished the culture and the internal and external communications function. Ginger was a tireless ambassador of the world-famous Southwest Culture, leading to honors such as being a perpetual standout on FORTUNE’s “Most Admired Companies in the World” list. She helped champion the values, purpose and “Best Place to Work” initiatives at the nation’s largest airline.  Upon her retirement, Southwest CEO Gary Kelly said “Ginger has made countless contributions to Southwest. She has been an invaluable business partner, advisor, and mentor. She brings constant, positive energy and enthusiasm to all those around her, and that is infectious. She has built superb teams that we are very proud of, and that I know will continue her special brand of excellence.”  Ginger has received numerous honors throughout her career, including induction into the Public Relations Hall of Fame and being named as one of Texas’ Most Powerful and Influential Women. PRWeek has named her multiple times to its Top 50 Power list and 50 Most Powerful Women in Public Relations. She was named “Legendary Communicator” by Southern Methodist University, Legacy Award honoree by the Plank Center for Leadership, and selected for the James C. Bowling Executive-In-Residence Lecture Series at the University of Kentucky.  Ginger currently serves as a Trustee on the global board of Ronald McDonald House Charities. In Dallas, she serves on the board of The Trinity Park Conservancy and was recently President of the Trinity Commons Foundation. Ginger previously served on advisory boards of Novartis in Basel, Switzerland; The Page Society; Business Civic Leadership Center, an affiliate of the U.S. Chamber of Commerce; Big Brothers and Sisters of Metropolitan Dallas; Southwest Cares; and the Council of Public Relations Firms.  Before beginning her career at Southwest Airlines in 1990, Ginger held a variety of marketing and public relations positions at Maxus Energy Corporation, Diamond Shamrock Corporation, and Life Insurance Company of the Southwest.  Ginger earned a B.A. in advertising/public relations from Texas Tech University and was recognized as an outstanding alumna by the College of Mass Communications at Texas Tech University.  Ginger lives in Dallas with her husband, Kelly, and has grown stepsons, Patrick and Ross.

    25 min
  2. 01/28/2020

    Episode 5: Bob Kilinski

    Bob has 40+ years of experience in operating, managing and teaching in the real estate brokerage industry. As the Vice President of a prestigious real estate company in New Orleans, Gertrude Gardner Realtors, he headed up both the residential and the commercial divisions, helping to expand the company to 22 offices throughout the city and surrounding areas.  Bob opened his own Keller Williams market center in New Orleans in June 1998, which grew to 75 agents in one year.  Because of his enthusiasm for the Keller Williams concept, he bought the rights to develop the Southeast Region which includes Georgia, Tennessee and Alabama.  Bob holds an MBA in Business, Finance and Management and an Engineering Degree from Tulane University, as well as the coveted CRB designation from the National Association of Realtors. He was with IBM in Technical Marketing support prior to entering real estate. In his early real estate career, he was involved in ownership of a custom home construction company, and he built a 4 office residential real estate company, which was then sold to a major national real estate organization.  Bob also loves to share and give back! He was the recipient of the Keller Williams Robert B. Carter award in 2006 for his involvement in developing a relief program for families who suffered the devastative effects of Hurricane Katrina (New Orleans, 2005).   Bob’s passion is teaching and consulting agents, leaders and office owners to assist them in enhancing their careers and businesses to the highest level. In just the past 13 years that he has been with Keller Williams Realty, he has developed, published and taught 8 unique courses around the United States and Canada.

    31 min
  3. 10/22/2019

    Episode 2: Chris Carneal

    About 15 years ago, Chris and Lyndie Carneal, noticed that most schools are under-funded, and decided to find a better way to raise funds for schools. Chris and Lyndie founded Boosterthon, a turn-key fundraising company for elementary schools with the corporate mission “We Strengthen Schools.” Boosterthon is a high-energy, character-based fun-run program that kids love and that allows schools to raise more money than they think possible. In addition to raising more money, Boosterthon relieves the school and parent volunteers from the burden of fundraising, freeing them to use their time to address other school needs. Now with over 600 full- and part-time employees throughout the U.S., the company served approximately 1900 schools in 2017. Boosterthon is a true servant leader modeled company whose values are: Integrity – we do what’s right. Enthusiasm – we are positive and fun. Leadership – we develop intentional leaders. Results – we do excellent work. Community – we celebrate and care for people. Intentional leadership is Boosterthon’s translation of servant leadership. According to Chris, when he founded the company, he first determined what kind of leader he wanted to be. “To lead others, you first have to lead yourself. To do that, I lead with intentionality, and I encourage and coach others to do that as well. From the first thing in the morning, and throughout the day, be self-aware and question what your leadership intentions are. Then act accordingly.” According to Chris, intentional leadership shares many characteristics of servant leadership. However, it also has a different perspective. While servant leadership begins with serving others, Chris believes, “Intentional leaders start with themselves. The intentional leader allocates time and resources for self-leadership and for understanding their motivations, strengths, and weaknesses. Only then are they ready and able to lead others.” Chris offers these tips for intentional leadership: Find the best talent. Affirm your employees and allow them to act. Model desired behavior well. Check-in often with employees. Champion individuals’ strengths. Challenge individuals’ growth. Boosterthon, under Chris’s leadership, has even developed an app to systematize leaders’ abilities to live these values by communicating, coaching, and leading others. Chris believes in servant leadership and studies many of the leading thinkers and writers on the topic. He also encourages others to implement servant leadership in their companies, as servant leadership often leads to business success. As Cheryl Bachelder points out in her book, Dare to Serve: How to Drive Superior Results by Serving Others, financial results from servant leader led companies far outperform the ROI from companies using traditional leadership models. According to Chris, “Anyone can be a servant leader, but it has to start with you. What type of leader are you, what type of leader can you be. The size and success of your organization will flow from there.”

    35 min

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Business Powered by Relationships with Dr. Randy Ross