The Relentless is a podcast from Century21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences. In Season 2, podcast host, author, and entrepreneur Kristen Meinzer talks to experts and thought leaders from a variety of industries about surprising ways businesses and entrepreneurs are redefining hospitality and delivering extraordinary experiences to customers. Be sure to check out Season 1 to hear host Dr. Julie Gurner and inspiring business leaders discuss the mindsets and behaviors that set them apart and drive their success.This paid podcast is produced by Slate Studios and Century 21 Real Estate. All uses of trademarks, or brands are not meant to convey sponsorship or affiliation of this podcast.
How Can We Adapt to Meet Evolving Customer Expectations?
In this special episode marking the CENTURY 21 Brand’s 50th anniversary, Kristen Meinzer talks to two leaders who embody the brand’s uniquely relentless spirit: Global Chief Marketing Officer Cara Whitley and Mary Lynn Stone, Owner and President of CENTURY 21 New Millennium. Throughout their careers, they’ve both excelled by listening, adapting, and improving every aspect of the customer experience. Cara spearheaded the Brand’s recent transformation by emphasizing innovation, experiences, and relationships. Under Mary Lynn’s leadership, New Millennium has been named the number one CENTURY 21 franchise in the world five times since 2010.
Cara Whitley: Global Chief Marketing Officer for Century 21 Real Estate LLC
Mary Lynn Stone: Owner and President of CENTURY 21 New Millennium
How Can We Innovate to Put Customers First?
When you’re running a business, distinguishing yourself is crucial. With almost every industry evolving faster than ever, competition is largely driven and determined by technology. In this episode, Kristen Meinzer is joined by two guests who create and capitalize on disruptive innovations to better serve their customers. First, she talks to Chieh Huang, a serial entrepreneur who has built successful businesses in two of today’s most competitive markets: mobile gaming and e-commerce. Later in the show, you’ll hear from Tracy Hutton. As the CEO of CENTURY 21 Scheetz in Indianapolis, she fosters a culture of going above and beyond for clients.
Chieh Huang: CEO and a Co-founder of Boxed
Tracy Hutton: CEO of CENTURY 21 Scheetz
How Can We Connect in More Meaningful Ways?
This episode of The Relentless is all about rethinking a fundamental sales skill that is often overlooked in today’s digital world: mastering thoughtful gestures. Kristen Meinzer digs into the importance of taking extra time to develop tangible connections with Taymoor Atighetchi, a British-Iranian entrepreneur who is passionate about helping people communicate in more meaningful and authentic ways. As the founder of the stationery brand Papier, Taymoor has unique insights into how thoughtful analog gestures, like a handwritten note, build deeper connections with friends, colleagues, and customers.
Later, Kristen talks to Rett Harmon, a CENTURY 21 Broker, entrepreneur, and YouTube creator who takes a creative approach to forming meaningful connections within his community.
Taymoor Atighetchi: Entrepreneur and Founder of Papier
Rett Harmon: CENTURY 21 Broker, author, and community advocate
How Can We Bring More Imagination to the Customer Experience?
We’re kicking off Season 2 with a conversation about how we can go above and beyond the expected to create truly unique customer experiences. Host Kristen Meinzer talks with Tina Roth Eisenberg, a successful entrepreneur who epitomizes an imaginative and intuitive approach to business. Her diverse collection of enterprises include a co-working space, the temporary tattoo company Tattly, a to-do list app, and an extraordinary lecture series and community called CreativeMornings, which has become a global phenomenon.
You’ll also hear from Greg Harrelson, a leading CENTURY 21 Broker and entrepreneur who built a top-performing team by prioritizing coaching and empowering his agents to deliver the best customer experience possible.
Guests: Tina Roth Eisenberg, founder of the creative coworking community FRIENDS, global lecture series CreativeMornings, to-do app TeuxDeux, and high-end temporary tattoo shop, Tattly.
Greg Harrelson, top performing Broker and President of CENTURY 21 The Harrelson Group, and host of the Level Up podcast.
The Relentless: Creating Experiences That Go Beyond Transactions
This spring, Century21 Real Estate and Slate Studios are bringing you a brand new season of The Relentless: a podcast that looks at sales differently. Join podcast host, author, and entrepreneur Kristen Meinzer for conversations with experts and thought leaders about the surprising ways businesses and individuals are delivering extraordinary experiences to customers.
Subscribe to Season 2 of The Relentless now wherever you get your podcasts.
Paid Content Produced in Partnership with Century 21 Real Estate.
©️ 2021 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®️, the CENTURY 21 Logo and C21®️ are registered marks owned by Century 21 Real Estate LLC. Nothing herein is intended to create an employment relationship. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion.
Delivering Extraordinary Experiences with Customer Experience Expert Liliana Petrova
When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference. So how do you go above and beyond to deliver extraordinary experiences? To find out, host JulieGurner talks to customer experience guru and former Head of Customer Experience Programs at JetBlue Airways, Liliana Petrova. Together, they dive into the process of thinking through the customer journey, executing ideas, conveying your vision, and much more.
This paid podcast is produced by Slate Studios and Century 21 Real Estate.© 2020 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate
Love the content
I love how the context is engaging and relevant. Great job taking other industry experts and relating their success to the real estate industry. Great podcast!
Work Life Balance with a Realtor
Can we get this topic with a highly successful agent with young kids? Someone in our actual field that understands the business. It’s not just emails for us, it’s a fast market with a society that wants it “now” and if you can’t be there they will find someone who will. This speaker was great don’t get me wrong but I don’t feel the connection with her industry vs. ours and this work life balance issue.
Love this podcast, the host is wonderful at asking thought-provoking and real questions to the guests. Can’t wait to hear more!