Resale Therapy

Hannah and Kendall
  • 5.0 (5)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Welcome to "Resale Therapy," where hosts Hannah and Kendall dive into the highs and lows of the reselling world. Join us each week as we share personal stories, insights, and tips on navigating the ever-evolving landscape of secondhand fashion and home goods. Whether you're a seasoned reseller or just starting out, our candid conversations and weekly prescriptions will inspire and connect you with a community that understands the thrill of the thrift. Tune in for a mix of humor, heart, and hustle as we explore the art of reselling and the stories behind the finds.

Episodes

  1. 5D AGO

    Episode 8: Our Reseller Hot Takes

    Summary The episode delves into various hot takes and opinions related to reselling, covering topics such as the challenges of social media, handling lowball offers, ethical considerations in reselling, and the responsibility of sellers and platforms. The hosts also discuss personal preferences and the performance of specific brands in reselling. The conversation covers various aspects of the reselling business, including brand performance, the controversy of buying guides, the distinction between buy-sell-trade stores and traditional thrifting, the significance of packaging and presentation, and the dynamic between resellers and thrift stores. The discussion delves into the impact of factors such as brand preferences, customizations on eBay, and the value of purchasing guides or courses. It also explores the differences between curated thrifting experiences and the role of packaging in enhancing the buyer's experience. Additionally, it addresses the perception of resellers in thrift stores and their impact on thrift store pricing and operations. Takeaways Challenges with social media can impact reseller sales Personal preferences and ethical considerations play a role in reselling Responsibility of sellers and platforms in reselling Understanding brand performance is influenced by various factors such as customizations, brand preferences, and style selection. The controversy of buying guides and the value of alternative sources of information for resellers. The distinction between buy-sell-trade stores and traditional thrifting, the significance of packaging and presentation, and the dynamic between resellers and thrift stores. Chapters 00:00 Introduction to Reseller Hot Takes 05:42 Reseller Hot Take: Including Measurements in Listings 11:22 Reseller Hot Take: Ego in Business and Lowball Offers 16:54 Reseller Hot Take: Ethical Considerations in Reselling 27:30 Reseller Hot Take: Brand Performance and Excuses 35:01 Buy-Sell-Trade Stores vs. Thrifting 43:35 Resellers and the Thrift Store Dynamic

    57 min

  2. MAR 12

    Episode 7: Answering Your Questions and Our Highest Sales to Date

    In this week's episode, we answer your questions and share our highest sales to date. We also cover updates and changes on eBay, Depop, and Poshmark, including fee increases, return policies, layoffs, and webinars. It also discusses the impact of eBay's acquisition of Depop, the introduction of a return guarantee service on Poshmark, and the requirement to add the country of origin for listed items on eBay. The conversation concludes with a review of top sales and a discussion of the new app experience webinar on Poshmark. The conversation delves into the motivations behind building a reselling business, emphasizing the pursuit of personal freedom over financial success. It also explores favorite brands, selling strategies, and the use of cross-listing apps for efficiency and growth. Takeaways eBay's acquisition of Depop has led to a fee increase for boosting items on the platform. Poshmark has introduced a new return guarantee service, but there are issues with the return window for luxury items. eBay has implemented a requirement to add the country of origin for listed items, impacting international orders. eBay has conducted layoffs, raising questions about the company's performance and future direction. Freedom over financial success Exploring cross-listing apps for efficiency and growth Chapters 00:00 Top Sales and Conclusion 39:39 Favorite Brands and Selling Strategies 45:03 Shopping and Cross-Listing

    1h 1m

  3. MAR 5

    Episode 6: How to Spice Things Up When Sales are Slow

    Feeling stuck with slow sales or stale inventory? You're not alone—and this episode reveals the proven strategies you need to turn things around. Discover how top resellers analyze and optimize their listings, leverage tools like promotions, discounts, and newsletters, and creatively move inventory without feeling overwhelmed. Whether it's seasonal shifts, pricing tweaks, or fresh marketing tactics, you'll learn practical, actionable steps to boost your store’s performance—and keep the cash flowing. Perfect for anyone looking to navigate slow months with confidence, unlock hidden sales, and develop a smarter, more profitable reselling mindset. Don't let slow sales drag you down—take control and make your inventory work harder for you. Tune in now for the exact methods that turn stagnant listings into sales machines.

    1h 9m

  4. FEB 26

    Episode 5: Things We Wish We Did Sooner

    In this episode, Hannah and Kendall share their insights and experiences to help fellow resellers grow more intentionally and efficiently. From inventory management to sourcing strategies, they highlight key lessons that can save you time, money, and frustration.Main Topics Covered: Building a systematic inventory process with SKUs and organizationThe importance of research and understanding comps before purchasingHow cross-listing apps like Vendoo and Nifty can elevate your businessOptimizing shipping strategies and policies on eBaySetting realistic goals and focusing on high-quality items over quantityThe value of repurposing tools like thermal printers and creating dedicated photo roomsShift in mindset around thrift shopping and sustainabilityHow to stay motivated and continuously improve your processVendoo Cross-Listing SoftwareNifty Cross-Listing & Automation ToolJason Hayes' Business SpreadsheeteBay's Listing Quality ReportsHow to Create Store Policies on eBayThermal Printers on AmazonHow to Organize Inventory with SKUsBest Camera for Product PhotographyCreating a Photo Room SetupSpreadsheets for Business TrackingeBay Listing Optimization TipsInstagramTikTokLinkedInTwitterTimestamps: 00:00 - Introduction: What we wish we knew earlier in reselling 02:07 - Organizing inventory with SKUs and numbers 05:25 - The impact of accepting returns on sales 07:54 - eBay's acquisition of Depop — what it might mean 12:00 - Cross-listing apps: Vendoo, Nifty, and automations 16:17 - Live selling platforms and their addictiveness 24:02 - Key brands and researching comps effectively 28:56 - Inventory storage solutions and shelf organization 36:58 - Investing in tools: Thermal printers and photo rooms 44:34 - Photography setup and equipment recommendations 55:38 - Financial tracking and business accounts 62:12 - The importance of refreshing old listings and algorithm tips 66:13 - Optimizing shipping costs and policies on eBay 69:11 - Practical mindset shifts and staying motivated 69:50 - Final encouragement: Do what feels manageable and grow steadily Remember, small consistent steps lead to big results. Take one tip today and implement it — your reselling journey will thank you!

    1h 11m
  5. Episode 4: How to Handle Returns & Dissatisfied Buyers Like a Pro

    FEB 19

    Episode 4: How to Handle Returns & Dissatisfied Buyers Like a Pro

    The conversation delves into the challenges and benefits of offering returns, with a focus on eBay and Poshmark. It also explores the suspension policy on Poshmark for high cancellation rates. The hosts share their highs and lows of the week, providing insights into their personal experiences with returns and disgruntled buyers. The conversation delves into the challenges of platform diversification and the fear of suspensions, ethical dilemmas and customer service issues, and the impact of ego and pride in handling returns. The takeaways include the importance of diversifying platforms and the complexities of handling returns in the reselling business. The conversation covers the challenges of handling disgruntled buyers, managing returns, and dealing with customer complaints. It explores the importance of recording high-end items for insurance purposes, identifying and avoiding scams on eBay and Poshmark, recognizing red flags for scam buyers, blocking buyers, and dealing with persistent issues. Additionally, it delves into the strategies for handling customer complaints and negative feedback, emphasizing the need to ground oneself and set intentions for managing returns effectively.Takeaways* Returns and disgruntled buyers are key topics of discussion* Different return policies on eBay and Poshmark* Challenges and benefits of offering returns* Suspension policy on Poshmark for high cancellation rates Diversifying Platforms* Handling Returns Handling disgruntled buyers* Managing returns and customer complaintsChapters* 00:00 Navigating Returns on Poshmark* 29:59 Platform Diversification and Suspensions* 36:14 Ego and Pride in Returns* 51:46 Recording High-End Items for Insurance Purposes* 57:06 Blocking Buyers and Dealing with Persistent Issues* 01:03:45 Handling Customer Complaints and Negative Feedback Poshmark Banned Video: https://www.youtube.com/watch?v=9FCtOwoYJkc Podcast Instagram: @ResaleTherapyPodcastKendall’s eBay Store: ⁠https://ebay.us/m/WrhPhS⁠Kendall’s Poshmark Closet: ⁠https://poshmark.com/closet/stylesecondhand⁠Kendall’s Instagram: ⁠https://www.instagram.com/thestylesecondhand⁠Hannah’s eBay Store: https://ebay.us/m/cr8wtZHannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0bHannah’s Instagram: @raleighrethread

    1h 15m
  6. Episode 3: Thrift Store Etiquette That No One Talks About

    FEB 12

    Episode 3: Thrift Store Etiquette That No One Talks About

    Hannah and Kendall discuss their highs and lows, including the anticipation of moving and slow sales. They then delve into thrift store etiquette, sharing their experiences and insights on navigating thrift stores, pricing strategies, and pet peeves. The conversation delves into the competitive nature of bin shopping, the impact on mental health, and store etiquette and challenges. It explores the emotional toll of competition, strategies for maintaining mental well-being, and the importance of choosing a positive work environment. Additionally, it addresses challenges with store pricing, pushy shoppers, store odor, and aisle etiquette. The conversation covers thrift store etiquette, networking and making connections, and the concept of seller circles and community meetups. It emphasizes the importance of leaving the thrift store better than you found it, building connections with other resellers, and participating in seller circles and community meetups to establish a community of resellers.Takeaways Anticipation of moving and slow sales can be challenging for resellers. Thrift store etiquette involves navigating pricing strategies, pet peeves, and unique experiences. Maintaining mental well-being in a competitive environment Strategies for dealing with pushy shoppers and store challenges Thrift store etiquette is important for creating a positive environment for both shoppers and employees. Networking and making connections with other resellers can lead to valuable opportunities and collaborations. Seller circles and community meetups provide a platform for resellers to connect, share knowledge, and build a supportive community. Chapters 00:00 Highs and Lows 22:00 The Bins: Competitive Environment 39:10 Store Etiquette and Challenges 46:38 Networking and Making Connections 58:40 Seller Circles and Community Meetups Connect with the Hosts:Podcast Instagram: @ResaleTherapyPodcastKendall’s eBay Store: ⁠https://ebay.us/m/WrhPhS⁠Kendall’s Poshmark Closet: ⁠https://poshmark.com/closet/stylesecondhand⁠Kendall’s Instagram: ⁠https://www.instagram.com/thestylesecondhand⁠Hannah’s eBay Store: https://ebay.us/m/cr8wtZHannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0bHannah’s Instagram: @raleighrethread

    1h 10m
  7. Episode 2: This Bingo Board Changed How We Set Goals

    FEB 5

    Episode 2: This Bingo Board Changed How We Set Goals

    In this episode, Kendall and Hannah share their personal and business goals for the year, plus motivational tips to keep you on track. Whether you're looking to hit specific sales numbers, grow your social media presence, or build community, this episode offers actionable insights and real-world strategies. Key Topics: Setting ambitious yet achievable sales goals ($100K on eBay and Poshmark, $10K/month)Building and maintaining a reseller network, consignment strategies, and sourcing tipsContent creation goals: growing TikTok to 30,000 followers and engaging audiences authenticallyPersonal development: routine, reflection, self-care, and new skills (learning to horseback ride)Community building: hosting meetups, creating dedicated reseller groups, and connecting locallyMotivation techniques: starting small, chunking tasks, reflecting weekly/monthly, and sharing goals for accountabilityTips for social media growth across platforms like Facebook, Instagram, TikTok, and YouTubeSpecific strategies for sourcing, packaging photography, and expanding into new marketsFamily and personal goals: meeting neighbors, going to concerts, and reading 25 booksInnovative ideas: hosting buying parties, collaborating with influencers, and experimenting with live sales Timestamps: (00:00) Introduction: the power of setting goals as solo entrepreneurs(02:27) Hannah’s inventory sales success and moving plans(04:08) Personal wins: authenticating luxury items and handling winter weather challenges(08:01) Creating bingo boards to visualize and track progress(10:00) Big sales goals: hitting $100K in annual revenue(11:44) Travel dreams: thrift trips to Maine, Dallas, and Arizona(12:43) Content growth targets: TikTok 30K followers and Facebook page(16:13) Collaborating with brands, brand deals, and influencer outreach(17:53) Starting a consignment business: progress and planning(20:20) Growing social media presence and monetization efforts(22:19) Sourcing strategies: finding mid-tier luxury consignors and local resellers(24:43) Consistency in posting: three times a week and batching tasks(26:19) Networking: local community building, meetups, and events(31:37) Improving photography and workspace organization(34:17) Handling multiple platforms: TikTok, Instagram, Facebook, YouTube(35:06) Personal wellness: horseback riding and family connections(37:08) Hosting reseller meetups and building community(38:26) Dream collaborations: celebrity consignments and brand partnerships(40:40) Social media growth metrics and cross-platform synergy(45:11) Financial goals: saving, paying off student loans, and increasing sales(46:47) Lifestyle goals: attending concerts, traveling, and hosting buying parties(48:37) Learning new skills: editing, filming, and reading books(50:16) Business growth: striving for $8,000+ Poshmark months and brand deals(52:16) Exploring in-person events, eBay Open attendance, and sourcing ideas(56:22) Overcoming social hurdles: making new friends and stepping outside comfort zones(58:24) Live sales: past experiences and future ambitions(60:00) Personal pet time and new content projects(60:40) Final motivational tips: sharing goals and accountabilityResources & Links: VendooeBayPoshmarkLibbyGoodreadsHustle at Home Mom - Utah MeetupMy Reseller Jeannie Connect with the Hosts: Podcast Instagram: @ResaleTherapyPodcast Kendall’s eBay Store: https://ebay.us/m/WrhPhS Kendall’s Poshmark Closet: https://poshmark.com/closet/stylesecondhand Kendall’s Instagram: https://www.instagram.com/thestylesecondhand Hannah’s eBay Store: https://ebay.us/m/cr8wtZ Hannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0b Hannah’s Instagram: @raleighrethread

    1h 13m
  8. Episode 1: What Sealed the Deal to Become Full-Time Resellers

    JAN 29

    Episode 1: What Sealed the Deal to Become Full-Time Resellers

    Welcome to "Resale Therapy," where hosts Hannah and Kendall dive into the highs and lows of the reselling world. Join us each week as we share personal stories, insights, and tips on navigating the ever-evolving landscape of secondhand fashion and home goods. Whether you're a seasoned reseller or just starting out, our candid conversations and weekly prescriptions will inspire and connect you with a community that understands the thrill of the thrift. Tune in for a mix of humor, heart, and hustle as we explore the art of reselling and the stories behind the finds. The conversation covers the introduction to Resale Therapy, the highs and lows of reselling, the challenges of balancing business and motherhood, direct listing on ThreadUp, and the process of starting a reselling business. The hosts also discuss the creation of a podcast and branding considerations. The conversation covers a range of topics including the creation of a podcast and Instagram account, challenges and considerations of self-employment, promoting secondhand shopping, branding and content creation, online reselling platforms, Instagram account management, entrepreneurial support and encouragement, podcast scheduling and planning, transition to full-time entrepreneurship, podcast recording and launch planning, entrepreneurial belief and self-confidence, thrifting and entrepreneurial desire, and future aspirations and opportunities. The conversation delves into the journey of transitioning to full-time reselling, the challenges and burnout experienced in the therapy career, and the dynamics of engaging with fellow resellers. It explores the expansion to other reselling platforms and the impact of burnout on personal and professional life. The rapid fire questions segment provides insights into the reselling experience and personal preferences.Takeaways- Reselling highs and lows- Direct listing on ThreadUp- Balancing business and motherhood- Starting a reselling business- Creating a podcast Entrepreneurial Journey- Thrifting and Reselling- Podcast Creation Entrepreneurship and reselling as a full-time gig- Challenges and burnout in the therapy careerChapters- 00:00 Starting a Reselling Business- 17:42 Online Reselling Platforms- 23:35 Entrepreneurial Belief and Self-Confidence- 32:26 The Journey to Full-Time Reselling- 41:10 Challenges in the Therapy Career- 47:42 Rapid Fire Questions and Insights Links to our stores: Hannah's eBay: Raleigh Rethread Kendall's eBay: stylesecondhand Hannah's Poshmark: raleighrethread Kendall's Poshmark: stylesecondhand

    1h 5m
  • 8 Episodes

Ratings & Reviews

5
out of 5
5 Ratings

About

Welcome to "Resale Therapy," where hosts Hannah and Kendall dive into the highs and lows of the reselling world. Join us each week as we share personal stories, insights, and tips on navigating the ever-evolving landscape of secondhand fashion and home goods. Whether you're a seasoned reseller or just starting out, our candid conversations and weekly prescriptions will inspire and connect you with a community that understands the thrill of the thrift. Tune in for a mix of humor, heart, and hustle as we explore the art of reselling and the stories behind the finds.

Information

  • Creator
    Hannah and Kendall
  • Years Active
    2K
  • Episodes
    8
  • Rating
    Clean
  • Copyright
    © Hannah and Kendall
  • Show Website
    Resale Therapy

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