Retail Untangled

Inside Retail

Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

  1. JUL 22

    Episode 30: Personalise or perish: The high stakes of retail relevance online

    In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way.

    21 min

  2. APR 30

    Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX

    In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers.

    31 min

  3. APR 17

    Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers

    In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer.

    23 min

  4. APR 15

    Episode 27: Investing in women leaders: Why ongoing development is non-negotiable

    From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lean into this strategy will have more loyalty and buy-in from their employees.

    20 min

  5. APR 11

    Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why.

    From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.

    16 min

  6. APR 8

    Episode 25: Why retailers must embrace payments as part of the overall customer experience

    Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overall customer experience.

    36 min

  7. APR 2

    Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era

    In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail marketing and customer engagement

    25 min

  8. 11/13/2024

    Episode 23: Where retailers are most commonly falling short in CX

    In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii They discuss where retailers are most commonly falling short in CX

    28 min
See All (30)

About

Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

Information

  • Creator
    Inside Retail
  • Years Active
    2023 - 2025
  • Episodes
    30
  • Rating
    Clean
  • Copyright
    © 2025 Retail Untangled
  • Show Website
    Retail Untangled