12 episodes
Retail Untangled Inside Retail
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- Business
Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.
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Episode 12: How retailers can prioritise the delivery touchpoints shoppers expect
Amie Larter sits down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express to unpack what customers really want when it comes to their delivery experience.
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Episode 11: Why customer acquisition and loyalty are retailers’ biggest challenges today
In this episode of Retail Untangled, Amie talks to Toby Cumpstay, senior merchant success manager at Shopify, to discuss the challenges of acquiring new customers-and keeping them- in the Australian retail environment.
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Episode 10: Why it’s crucial retailers deliver the same experience in-store as online
Amie sits down with Ben Cook, Regional VP of Growth at NewStore, to discuss the gap between online, mobile and in-store experiences customers are facing with retailers. What are the leaders doing right? And how can others enhance the customer experience?
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Episode 9: How collaboration can amplify impact and streamline your retail journey
Amie sits down with Alita Harvey-Rodriguez, founder of MI Academy and Hack Games, and Jack Howes, Head of Funding and Partnerships at Homie.They discuss the how collaboration can streamline operations, amplify impact, and maybe even change the game for your own retail journey.
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Episode 8: Resistance and scepticism still surround gender equity: Here’s how to fix it
In this episode of Retail Untangled, Amie sits down with Lisa Sweeney, CEO of Business in Heels.In her most recent venture, Business in Heels, she supports organisations in achieving diversity and inclusion goals through outcomes-based mentoring. Lisa is here today to discuss gender equity, specifically within the retail industry.
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Episode 7: As budgets tighten, Aussie gift givers are seeking more personalisation
In this episode, Amie speaks with Helen Marsh, co-founder of gift flick, about gift giving in Australia, especially around the recent research gift flick has done into the financial challenges now faced by consumers.