Retention Ranch

Retention Ranch Entertainments

The #1 Customer Centric SaaS Podcast. Learn from the top user focused SaaS thinkers & founders.

  1. Driving Adoption of Intelligent Automation in Auto Appraisal: Axel Ramponi on Utilization and Client-Specific Challenges at Tractable.ai

    12/09/2025

    Driving Adoption of Intelligent Automation in Auto Appraisal: Axel Ramponi on Utilization and Client-Specific Challenges at Tractable.ai

    Step into the future of customer value with Axel Ramponi from Tractable.ai. In this episode of Retention Ranch, we explore the complexities of driving adoption for intelligent automation in the auto appraisal industry. Discover how Axel navigates client-specific challenges and optimizes license utilization to ensure high-value customer retention and long-term success.

    19 min
  2. Scaling Customer Success: Victor Raposo on Proactivity in CX at BusterFetcher

    12/09/2025

    Scaling Customer Success: Victor Raposo on Proactivity in CX at BusterFetcher

    Join us on Retention Ranch for a compelling conversation on Scaling Customer Success with Victor Raposo from BusterFetcher. Discover how his team is driving proactive customer experience and leveraging AI to predict churn, ensuring sustained value and low churn. This episode is packed with insights on building an impactful, forward-thinking customer success operation.

    15 min
  3. Driving AI Innovation in the Events Space: Max Mallows on Achieving High Retention and Low Churn at ArtsVP

    12/01/2025

    Driving AI Innovation in the Events Space: Max Mallows on Achieving High Retention and Low Churn at ArtsVP

    In this episode of Retention Ranch, we connect with Max Mallows from ArtsVP to explore the cutting-edge of AI innovation in the events space. Discover how ArtsVP is leveraging AI not just for product features, but to achieve high retention and low churn, focusing on deep 1:1 customer interactions and building a truly sticky product. Max shares actionable insights on aligning development efforts with field knowledge to drive customer value.

    18 min
  4. Navigating AI Disruption in Queue Management: Steven Meulen on Incorporating AI for Customer Experience

    11/26/2025

    Navigating AI Disruption in Queue Management: Steven Meulen on Incorporating AI for Customer Experience

    Steven Meulen of Waitwell Software joins us to explore a high-impact area for customer value: navigating AI disruption in queue management. Dive into how Waitwell is leveraging AI for a superior customer experience, and learn about the product engagement metrics and leading indicators they use to achieve an above average retention rate. This episode delivers a tactical, insight-driven look at incorporating AI to drive customer success in vertical SaaS.

    16 min
  5. Customer-Led Growth Loops: Jonah Higginbotham on Activating Promoters with Lincaro

    11/20/2025

    Customer-Led Growth Loops: Jonah Higginbotham on Activating Promoters with Lincaro

    Today on Retention Ranch, we’re joined by Jonah Higginbotham, co-founder of Lincaro, the platform helping SaaS teams operationalize Customer-Led Growth. Jonah breaks down how the best B2B companies turn happy customers into warm referral intros, reference calls, and remote video testimonials—all tracked, scheduled, and automated without adding strain on CS. If you’re focused on activation, retention, or building scalable trust loops across your customer base, this is a conversation you don’t want to miss.

    22 min
  6. Analyzing Churn in High-Volume Call Centers: Duke Bond on Optimizing CX

    11/19/2025

    Analyzing Churn in High-Volume Call Centers: Duke Bond on Optimizing CX

    Today on Retention Ranch, we're zeroing in on a critical challenge for high-volume operations: customer churn within call centers. Join us as Duke Bond from optimize-cx.com shares his actionable strategies for deep churn analysis, revealing how to transform complex call data into clear, product-aligned insights that drive better customer experiences and lasting retention.

    23 min
  7. Rethinking Outbound in 2026: Ryan Hartman on Automated Connection and Driving Value with thanks.io

    11/12/2025

    Rethinking Outbound in 2026: Ryan Hartman on Automated Connection and Driving Value with thanks.io

    In this insightful episode of Retention Ranch, we're shifting our focus to the future of customer acquisition and engagement with Ryan Hartman from thanks.io. Join us as Ryan explores how automated connections are set to revolutionize Outbound in 2026, discussing the strategies driving value, improving conversion from free to paid, and building a foundation for superior retention through thoughtful, high-impact outreach.

    12 min
  8. Service Empowered SaaS: Mikael Dia on Outcome-Based Retention with Funnelytics

    11/11/2025

    Service Empowered SaaS: Mikael Dia on Outcome-Based Retention with Funnelytics

    Welcome to Retention Ranch, the #1 Customer-Centric SaaS Podcast! in this episode, we're diving deep into the strategy of Service Empowered SaaS with Mikael Dia from Funnelytics.io. Discover how aligning product and service around customer outcomes is the key to superior retention and how his team is optimizing their functions for maximum customer value. This is an insight-driven look at making your SaaS both powerful and intensely customer-focused.

    25 min
See All (19)

About

The #1 Customer Centric SaaS Podcast. Learn from the top user focused SaaS thinkers & founders.

Information

  • Creator
    Retention Ranch Entertainments
  • Years Active
    2K
  • Episodes
    19
  • Rating
    Clean
  • Show Website
    Retention Ranch