Return to Service

Chris Heine
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  • AVIATION
  • UPDATED BIWEEKLY

Insights, strategies, and stories from the aviation maintenance community to enable safe flight.

  1. Understanding Aircraft Acquisition with Denise Wilson

    10/02/2025

    Understanding Aircraft Acquisition with Denise Wilson

    In this episode of Return to Service, I sit down with Denise Wilson, the founder and president of The Jet Agent, to explore the intricacies of aircraft acquisition. With her extensive background as a pilot and jet broker, Denise shares invaluable insights on the challenges buyers face in the aircraft market. We discuss the importance of proper representation, the nuances of bonus depreciation, and the pitfalls of working with inexperienced middlemen. Denise emphasizes the need for thorough due diligence and personalized operating cost analysis, ensuring that first-time buyers are well-informed. Tune in to discover how to navigate the complexities of aircraft ownership and make informed decisions that benefit both your business and your pocketbook.

    50 min
  2. Insights on Running a PMA Manufacturing and Component Repair Shop with Hayden Lowe from AvFab

    09/25/2025

    Insights on Running a PMA Manufacturing and Component Repair Shop with Hayden Lowe from AvFab

    In this episode of the Return to Service podcast, Chris Heine sits down with Hayden Lowe, Vice President of Aviation Fabricators (AvFab), to explore the intricate world of aviation component manufacturing. Discover the unique challenges faced by AvFab, from navigating the complexities of certified repair stations to innovating within the constraints of STC PMA manufacturing. Hayden shares insights into the strategic decisions that have shaped AvFab's journey, including the importance of diversification and the role of strong industry relationships in identifying and solving emerging problems. Chapters: 00:00 Introduction to AvFab and Its History 04:55 Understanding AvFab's Business Model 09:55 Customer Relationships and Problem Solving 14:49 Product Development and Feedback Mechanisms 20:04 Challenges in Manufacturing and Market Research 25:04 Cash Flow and Business Opportunities 29:32 Navigating Revenue Challenges 34:18 Strategic Shifts in Business Focus 39:50 Team Dynamics and Morale During Crisis 46:39 Lessons in Decision-Making and Leadership

    53 min
  3. ExecAire and MedAire's Innovative Partnership with Patrick O'Brien

    09/11/2025

    ExecAire and MedAire's Innovative Partnership with Patrick O'Brien

    In this episode, we delve into the groundbreaking integration between ExecAire and MedAire, a collaboration that is revolutionizing flight operations. Join Patrick O'Brien, Director of Flight Operations at ExecAire, as he discusses how this partnership leverages cutting-edge technology to provide pilots with real-time, curated security and medical data. Discover how this integration not only enhances operational efficiency but also ensures the safety and well-being of high-net-worth clients and crew members worldwide. Tune in to learn about the innovative Fly ExecAire app and how it seamlessly delivers critical information, transforming the landscape of business aviation. Chapters: 00:00 Introduction to ExecAire and MedAire 02:50 Understanding MedAire's Services and Integration 05:52 Challenges in Business Aviation Security 09:09 Utilizing Technology for Risk Assessment 11:56 Streamlining Access to Security Data 15:08 Enhancing Pilot Workflow with Integrated Apps 18:00 Adapting to Changing Conditions in Aviation 21:02 The Importance of Real-Time Updates 23:50 Conclusion and Future of Aviation Security 27:24 Curated Notifications for Pilots 29:15 Technology's Role in Risk Management 32:43 Proactive Client Communication 34:45 Navigating Notification Fatigue 35:09 Real-World Risk Mitigation Examples 39:29 The Importance of Data Integration 44:49 The Future of Aviation Operations

    51 min
  4. Parts, People, Profits: How Clemens Aviation Scaled Its MRO Business

    07/10/2025

    Parts, People, Profits: How Clemens Aviation Scaled Its MRO Business

    In this episode of Return to Service, we sit down with Wade Hall, logistics manager at Clemens Aviation, to explore how the company scaled its MRO business. We delve into the evolution of Clemens Aviation from a small charter management firm to a comprehensive aviation service provider with 130 employees. Wade shares insights on managing rapid growth, implementing efficient systems, and overcoming challenges in inventory and invoicing. We discuss the importance of project-based financial assessments and how Clemens Aviation identifies profitable ventures. Tune in to learn about the strategic decisions that have driven Clemens Aviation's success in the competitive aviation industry.

    43 min

  5. 06/25/2025

    Wrenching in Paradise: AOG Maintenance in Hawaii with Brett Boatenreiter

    In this episode of the Return to Service podcast, host Chris Heine interviews Brett Boatenreiter, owner of PMX Aviation, about the unique challenges and logistics of AOG (Aircraft on Ground) maintenance in Hawaii. Brett shares insights into the operations of PMX Aviation, the impact of COVID-19 on their services, and the realities of running an aviation business in such a remote location. He discusses the importance of adaptability, innovative solutions for aircraft repairs, and the transition from technician to business owner.

    37 min
  6. Adapting with Agility: Matt Farrell on Aero-Mach Labs' Approach to Aviation MRO

    06/05/2025

    Adapting with Agility: Matt Farrell on Aero-Mach Labs' Approach to Aviation MRO

    In this episode of Return to Service, I sit down with Matt Farrell, Director of Marketing at Aero-Mach Labs Inc., to explore the intricacies of modern MRO practices in aviation. We delve into Aero-Mach Labs Inc.'s diverse operations, from power plant indicators to static wicks, and discuss their strategic acquisitions aimed at enhancing manufacturing and distribution capabilities. Matt sheds light on the challenges of labor shortages, parts availability, and supply chain dynamics, and how Aero-Mach Labs Inc. navigates these hurdles with agility and foresight. We also touch on the importance of cross-training and maintaining strong industry relationships to ensure seamless operations. Join us as we uncover how Aero-Mach Labs Inc. continues to uphold aviation safety standards while adapting to the evolving landscape.

    45 min
  7. Consistent MRO Growth and Leadership with Bill Giannetti of Flightstar

    11/29/2024

    Consistent MRO Growth and Leadership with Bill Giannetti of Flightstar

    In this episode of the Return to Service podcast, Chris Heine interviews Bill Giannetti, Founder and President of FlightStar, discussing the company's journey from a small flight school to a successful aviation business. Bill shares insights on their growth philosophy, the challenges of workforce recruitment in the MRO industry, and the importance of adapting to change. He also talks about the new hangar project and the company's commitment to providing a great work environment for employees. NBAA: Flightstar will be at West Hall Booth 3041 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 The Journey of FlightStar: From Humble Beginnings to Success 05:23 Growth Philosophy: Embracing Opportunities and Challenges 10:09 Building for the Future: The New Hangar Project 14:41 Navigating Workforce Challenges in the MRO Industry 19:49 Adapting to Change: Lessons from 45 Years in Business 24:48 The Drive for Continuous Growth and Improvement 30:32 Leadership and Empathy: Building a Strong Company Culture

    38 min
  8. Stevens Aerospace to Premier Aviation Services: King Air, Hawker and Beechjet Mx with Ron Jennings

    11/29/2024

    Stevens Aerospace to Premier Aviation Services: King Air, Hawker and Beechjet Mx with Ron Jennings

    Ron Jennings, VP of Sales at Premier Aviation Services joins the Return To Service Podcast to discuss the transition from Stevens Aviation to Premier Aviation Services, the importance of understanding the customer base, and strategies for engaging existing customers. Ron shares insights on the current state of the MRO market, the significance of building relationships, and the future prospects for the company. NBAA: Premier Aviation Services will be at the Titan Fuel Service Booth 1641 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 Introduction to Premier Aviation Services 03:05 Transition from Stevens Aviation to Premier 06:07 Understanding Customer Base and Market Position 09:05 Engaging Existing Customers 11:54 Building Relationships and Company Identity 14:57 Future Prospects and Service Offerings

    18 min
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About

Insights, strategies, and stories from the aviation maintenance community to enable safe flight.

Information

  • Creator
    Chris Heine
  • Years Active
    2024 - 2025
  • Episodes
    24
  • Rating
    Clean