GTM Science - A show for GTM and RevOps leaders

Union Square Consulting
  • 5.0 (3)
  • BUSINESS
  • UPDATED WEEKLY

To us, GTM is both an art and a science. We don't claim to be experts in the "art"—the marketing campaigns, sales messaging, and branding. We ARE experts in the "science"—GTM strategy, process design, growth planning, and RevOps. On GTM Science, we share what we've learned by solving these problems at scale for B2B recurring revenue businesses. We also bring you unfiltered conversations with CROs, private equity investors, and revenue leaders who’ve done it themselves. No silver bullets. Just real talk about what works. Learn more at unionsquareconsulting.com

  1. 2D AGO

    The State of GTM AI with Craig Rosenberg

    Two-thirds of B2B teams are using AI in go-to-market, and 85% report seeing a boost. But there's a massive gap between teams just saving time with AI and those seeing actual pipeline and conversion improvements. What separates winners from experimenters? Eddie Reynolds sits down with Craig Rosenberg, Chief Platform Officer at Scale Venture Partners, to break down their State of GTM AI Report and reveal what's actually working and why most companies still aren’t seeing the results they expected. Craig shares the data on which AI implementations drive real revenue impact versus which just save time. From autonomous SDR bots booking qualified meetings to AI-powered competitive intelligence systems that surface opportunities your reps would never find manually, this conversation goes deep on specific examples. Eddie and Craig discuss what "GTM engineers" actually do, whether to buy or build AI solutions, and why most companies struggle to measure ROI despite seeing results. The conversation also digs into what has to be in place before AI can really make an impact on revenue, which teams are best positioned to lead adoption, and how top performers are using new tools to sharpen what they already do well. If you're trying to figure out where AI fits in your GTM stack and how to move beyond surface-level implementations, this episode delivers the data-backed playbook. Read Scale Venture Partners’ State of GTM AI Report here. Listen to Craig Rosenberg’s Podcast: The Transaction Podcast Key topics covered: [00:00] Intro [00:32] Phase One vs Phase Two AI Implementation [03:55] Marketing Teams Leading AI Adoption [06:00] Strategy First, Technology Second Approach [08:42] Successful AI Users Define Specific Outcomes [11:28] Human in the Loop Requirements [14:16] Campaign Analysis Driving 3x Pipeline Growth [18:19] Data Quality Challenges and Solutions [23:22] Toughest Go to Market Environment Ever [27:27] Clay and Micro Segmentation Success Stories [32:51] Account Research Made Fast and Effective [35:14] AI-Powered Pipeline Reviews [38:33] Rev Ops Leading AI Implementation [41:35] Individual Innovation vs Organizational Scale _______________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    44 min

  2. 6D AGO

    How to Drive Adoption of Your GTM Processes

    You pull the pipeline report and it's chaos: opportunities in the wrong stages, missing qualification data, deals that should have closed months ago just sitting there. The problem isn't your process. It's that nobody's actually following it. Hosts Eddie Reynolds and Rachael Bueckert reveal why process adoption is the number one thing companies struggle with in go-to-market, and the exact system to fix it. Drawing from his experience at Salesforce where process discipline was embedded into muscle memory, Eddie reveals the systematic approach to driving adoption across your entire GTM organization. This isn't about creating more documentation or adding more training sessions, it's about building accountability mechanisms, creating the right reports, establishing consistent coaching rhythms, and making process adherence part of your culture. Whether you're struggling with pipeline hygiene, lead follow-up, or opportunity qualification, this episode walks through the exact steps to get your team executing consistently. Read the full newsletter: How to Drive Adoption of Your GTM Processes View the GTM Ops Decision Tree: Here Learn more about Union Square Consulting: unionsquareconsulting.com [00:53] Introduction to GTM process adoption[01:18] Why process adoption is the #1 struggle[02:38] Adoption vs. practice: the sports analogy[03:30] Building muscle memory at Salesforce[05:38] Signs your processes aren't being adopted[06:26] Using reports to diagnose adoption issues[11:42] Creating accountability mechanisms[16:15] The role of consistent coaching[20:48] Training new hires on existing processes[25:33] Documentation that actually gets used[30:17] Building process into CRM workflows[35:24] Making adoption part of performance reviews[40:32] The management team's daily discipline[45:18] Focusing on one thing at a time[50:26] Pipeline hygiene as a forcing function[54:33] Adapting Salesforce's playbook approach[57:00] The brain surgeon analogy[57:57] Key takeaway: pick one thing and drive it _____________________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    1 hr

  3. JAN 17

    The ROI of GTM Ops

    Most CFOs and exec decision makers ask the wrong question when evaluating go-to-market ops investments. They want to see projected ROI before fixing anything. But when your pipeline is a mess, your baseline numbers are already fiction. Hosts Eddie Reynolds and Rachael Bueckert address the question that frustrates Eddie most: "What's the ROI of go-to-market ops?" This episode breaks down why measuring GTM ops ROI is so challenging, and why sometimes you don't need exact numbers to know you're sitting on a massive opportunity. Eddie walks through a detailed financial model showing how even conservative improvements across pipeline management, lead conversion, and customer retention can generate millions in additional revenue. If you're a revenue leader trying to justify investment in GTM ops to your finance team, this episode gives you the framework to make that case. Read the full newsletter: The ROI of GTM Ops Try the ROI Calculator: GTM Ops ROI Spreadsheet [00:46] Introduction to the ROI of GTM ops[01:04] Why Eddie hates this question (but understands it)[03:34] The kitchen fire analogy[04:46] Why ROI is so difficult to measure[06:00] The broken scale problem[08:42] Starting with qualitative assessment[12:15] Building the financial model[16:28] Conservative improvement assumptions[20:35] Pipeline management impact[24:17] Lead conversion improvements[28:42] Customer retention and expansion[32:56] Adding up the total revenue impact[36:21] Time savings and strategic capacity[40:18] Rising above tactical execution[44:24] Making the case to your CFO[46:06] Using the GTM ops decision tree[47:04] The engine vs. fuel metaphor_____________________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    48 min

  4. JAN 10

    How to Get Better Visibility into Your Metrics Fast

    A $100M B2B SaaS client couldn't tell how many leads or opportunities they generated each month. Their PE firm called us asking for help, but there wasn't time to spend six months building the perfect measurement system. Here's how we helped them. In this solo episode, Eddie Reynolds breaks down how to get visibility into your go-to-market metrics fast while simultaneously building the foundation for long-term growth. Eddie walks through the "quick and dirty" approach our team took, starting with demo requests as proxy leads and demos delivered as proxy opportunities, and why sometimes imperfect metrics you can measure today beat perfect metrics you can't access for six months. Eddie shares the common trap of waiting for perfect data (spoiler: you'll never get there), why you need to define your qualification process before you can objectively say leads are low quality, and how one customer discovered their inbound motion was completely broken only after building the SDR team and process to properly test it. From defining what counts as a qualified opportunity to measuring customer health with nothing more than a red-yellow-green dropdown in Salesforce, Eddie explains how to balance the pressure to produce results now with the work required to build sustainable systems for the future—and why this is fundamentally a never-ending journey. Resources mentioned in this episode:GTM Decision TreeInbound Efficiency FrameworkOutbound Efficiency FrameworkGTM Efficiency Pyramid FrameworkGTM Metrics and InsightsFramework Read the article on this topic here. [00:50] Introduction: The $100M Company With No Metrics [03:02] What You Can Measure Today [06:01] The Trap Of Waiting For Perfect Metrics [08:28] Why Defining Process Comes Before Measuring Results [13:06] Starting With New Business Pipeline [16:06] The Question: Generate More Pipeline Or Close More Pipeline? [18:13] Defining Your Inbound Process [20:42] The MQL Definition Problem [22:13] Building Your Outbound Foundation [26:00] Getting Quick Visibility While Building Long-Term Foundation [29:11] Net Revenue Retention: Onboarding And Customer Health [33:52] The Simple Red-Yellow-Green Approach [37:30] Where This Customer Ended Up [39:42] Final Takeaways And Resources _____________________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    41 min

  5. 12/26/2025

    The 9 Step Process for Improving Lead Conversion

    Hosts Eddie Reynolds and Rachael Bueckert tackle one of the most expensive yet overlooked problems in B2B marketing: most inbound leads never make it into the pipeline. If your marketing team is generating thousands of leads but sales isn't converting them, the problem might not be lead quality—it could be your process.Eddie reveals the two biggest cash burns he sees across go-to-market teams: hand-raiser leads that don't get adequate follow-up, and score-based leads that convert worse than cold outbound. Walking through a systematic nine-step framework, this episode shows exactly how to diagnose whether you have an operational problem or a lead quality problem, and more importantly, how to fix it. From lead routing and response times to scoring criteria and rep coaching, these aren't theoretical fixes—they're the same steps that helped one customer increase their lead-to-close rate by 25x. Read the full newsletter: Here View the GTM Efficiency Pyramid: Here [00:00] The two biggest marketing money wastes[01:03] Introduction to the 9-step process[01:37] Why most inbound leads never convert[03:01] Operational issues vs. bad lead quality[06:06] Step 1: Define your lead qualification criteria[11:24] Step 2: Implement proper lead routing[16:42] Step 3: Set response time expectations[21:18] Step 4: Create follow-up cadences[26:35] Step 5: Build lead scoring models that work[31:47] Step 6: Separate hand-raisers from scored leads[36:22] Step 7: Track conversion metrics by source[40:58] Step 8: Create accountability dashboards[45:13] Step 9: Coach reps with data, not gut feel[50:12] What to do after implementing all nine steps[52:04] Key takeaways and biggest ROI opportunities_____________________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    54 min

  6. 12/19/2025

    From RevOps to CEO: What RevOps Can Learn to Grow Into the C-Suite with Scott Sutton

    What does it take for a RevOps leader to make the jump to CEO? In this episode, Eddie Reynolds sits down with Scott Sutton, CEO of Later and former VP of RevOps at ZoomInfo, to talk about his path from supply chain intern to running a $100M+ PE-backed company—and what he learned about measurement, accountability, and go-to-market strategy along the way. Scott shares why/how he cut 2/3rds of all leads at ZoomInfo (resulting in increased revenue), the strict (but not punitive) policies he uses to ensure reps actually follow the process, and why every deal-focused CRO needs a detail-obsessed counterpart who geeks out on Salesforce logic. The conversation gets into how Later completely pivoted their business model when data showed customers spending $40M on influencer marketing but only buying $30K software licenses, why gut feel is just unorganized data in your head, and when to stop adding complexity and just nail the basics first. From factory floor lean principles to the Moneyball hiring approach, Scott breaks down why instrumentation beats automation, when to say no to building that perfect attribution model, and how RevOps professionals can translate their work into the kind of strategic impact that opens doors to the C-suite. Learn more about Later at later.com or check out their podcast "Beyond Influencers." Read the article on this topic here. [00:45] Introduction And Scott's Background [02:02] Scott's Career Journey From Supply Chain To CEO [05:08] Translating RevOps Work Into Executive Impact [10:01] How Scott Cut 25% Of Leads And Increased Revenue [11:05] Building The Data Infrastructure First [12:11] Balancing PE Pressure With Building Foundations [15:16] The Non-Negotiables For Sales Process Accountability [17:00] Hiring Your Opposite - The Moneyball Approach [21:14] When Process Becomes Critical As You Scale [24:52] Getting Consistent On Definitions Across Teams [27:03] The Marketing Vs Sales Blame Game [30:20] Re-Engineering Go-To-Market For Enterprise [33:25] Moving From Software Licenses To Media Spend Deals [36:04] Codifying The Entire Go-To-Market Motion [40:29] When To Instrument Vs When To Simplify [44:24] The Limits Of Automation [47:03] Nail The Basics Before Adding Complexity [48:38] How To Learn More About Later _____________________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    50 min

  7. 12/12/2025

    Measuring CAC Payback by Lead Type/Channel: Put Your Attribution Data to Work

    What if one of your marketing channels is secretly printing money while another is burning through cash, but your blended CAC payback metric is hiding what's happening behind both? In this episode, Rachael Bueckert and Eddie Reynolds tackle why measuring CAC payback at the aggregate level is like looking at your financials through foggy glasses. Eddie breaks down why the twelve-month payback threshold matters, how to actually calculate CAC payback for different channels and segments, and why most companies are focusing on fixing what's broken instead of doubling down on what's already working exceptionally well. The conversation gets into the messy reality of attribution, the data you actually need (versus the perfect data you'll never have), and when to cut versus optimize underperforming channels. From Facebook's like button to Salesforce's SDR handoff process, Eddie shares concrete examples of how seemingly small optimizations to high-performing areas can create massive returns—and why your go-to-market ops team should be proactively hunting for these opportunities rather than just firefighting whatever squeaky wheel gets the most attention. Read the article on this topic here. [00:00] Cold Open - Why We Focus On What's Broken Instead Of What's Working [02:02] Episode Introduction [02:11] Why CAC Payback By Channel Matters [04:30] Breaking Down The CAC Payback Formula [07:53] What To Do When CAC Payback Is Over A Year [10:32] The Biggest Issue With Blended CAC Payback [12:27] Breaking Down Lead Buckets To Calculate CAC Payback [15:13] What Systems And Processes You Need In Place [18:14] Choosing Which Buckets To Analyze [22:19] How To Measure CAC For Different Segments [25:25] The Dumpster Fire Vs. Slot Machine Dilemma [31:22] Why Healthy Channels Get Ignored [32:54] What To Do After Analyzing CAC Payback By Channel [39:44] How To Know When It's Time To Cut Something [43:00] When To Double Down Vs. Risk Diminishing Returns [49:23] Using Historical Data To Predict Future Performance [55:26] The Role Of Go-To-Market Operations [59:34] The Moneyball Approach To Revenue Operations [1:02:09] First Steps: Form A Hypothesis And Test It _____________________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    1h 4m

  8. 12/05/2025

    Mastering ICP: Understanding Our Customers Better with Data with Brady Jensen

    Most B2B SaaS companies think they have their ICP nailed down, until you realize their "ideal customer" spans fourteen industries, three market segments, and basically anyone with a pulse and a credit card. In this episode, Eddie Reynolds sits down with Brady Jensen, CEO of Clear Go to Market, to talk about why your ICP is probably too broad (or just sneakily WRONG) and what to do about it. Brady shares his methodology for actually validating your ICP by talking to prospects in non-sales contexts, how to find those "weird" characteristics that truly define your best buyers (hint: it's not just industry and revenue), and why competitive intelligence should focus on strategic signals rather than feature-by-feature battle cards that nobody believes anyway. Brady shares when to say no to customers outside your ICP, how to test differentiation messages before your sales team wastes months pitching them, and why the gap between what marketing creates and what actually resonates with buyers is still embarrassingly wide at most companies. From insurance companies to private equity firms, Eddie and Brady use real examples to show how narrowing your focus (even when it means walking away from revenue) can be the smartest growth strategy you'll ever implement. You can learn more about Clear Go to Market at cleargtm.com or reach out to Brady at bjensen@cleargtm.com. Read the article on this topic here. [00:45] Intro And Welcome [01:21] Brady Introduces Clear Go To Market [01:41] Brady's Journey From Sales Rep To CEO - The Problem Of Unvalidated Messaging [04:05] The Art And Science Of Go To Market [05:14] Defining ICP - Starting With Eddie's Example Of Companies Being Too Broad [08:20] Tangible Criteria For Defining ICP [14:20] Brady's Validation Process - Talking To Prospects In Non-Sales Contexts [19:23] Narrowing Down ICP Beyond Broad Categories [24:25] When To Say No To Customers Outside Your ICP [30:58] The Importance Of Buyers Feeling "These People Get Me" [35:40] Competitive Intelligence Discussion [37:16] What Competitive Intelligence Really Means [38:48] The Four Criteria For Differentiation [42:27] Strategic Vs Tactical Competitive Monitoring [44:06] "Weird" ICP Characteristics And Non-Obvious Buying Signals [46:41] How To Learn More About Clear Go To Market _____________________________________________________________________ GTM STRATEGY, GROWTH PLANNING, & REVOPS SERVICES ● Website ● LinkedIn ● TikTok

    48 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

To us, GTM is both an art and a science. We don't claim to be experts in the "art"—the marketing campaigns, sales messaging, and branding. We ARE experts in the "science"—GTM strategy, process design, growth planning, and RevOps. On GTM Science, we share what we've learned by solving these problems at scale for B2B recurring revenue businesses. We also bring you unfiltered conversations with CROs, private equity investors, and revenue leaders who’ve done it themselves. No silver bullets. Just real talk about what works. Learn more at unionsquareconsulting.com

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