Rich Intel

Damon Rich

THE OTHER SIDE OF THE TABLE For 25+ years I sat where the decisions get made. Government bureau chief. Medicaid contracts, contact centers, and vendor relationships worth tens of millions of dollars. The buyer side, the seller side, and everywhere in between, across multiple states. Most content about winning business is written by people who have never held the leverage. Rich Intel is built from the chair that does. It starts with vendors and government procurement because that is where I have the receipts, but the real subject is bigger: how power, behavior, and decisions actually work when one side holds the cards. Welcome to the other side of the table.

Episodes

  1. Aug 24

    AI Just Made Buy vs. Build Real

    ## AI Just Made Buy vs. Build Real For years, government agencies performed buy-versus-build analyses knowing where they would probably land: buy the system and hire a vendor to operate it. AI is changing that calculation. In this episode of Rich Intel, Damon Rich explains why government has historically depended on vendors for major technology implementations and how AI is giving agencies new options. With deep in-house business knowledge, AI-enabled development, and growing pressure to cut costs, government may be able to build more of its own solutions faster and for substantially less money. The greatest threat to vendors is not that government will suddenly build everything. It is that agencies may stop buying everything the way they used to. ### In this episode: * Why buy versus build was often little more than a procurement formality * The three reasons government traditionally chose to buy * How AI changes the cost, workforce, and delivery equation * Why agencies may begin owning more of their systems and business logic * What smaller, faster implementations could mean for government contractors * The regulatory, political, and procurement barriers that could slow the shift ### Key takeaway AI does not eliminate the need for technical talent, security, compliance, integration, or sound architecture. It does, however, give capable government teams more leverage and more choices. Vendors that continue selling massive, multiyear implementations without rethinking their value, pricing, and delivery models may find themselves solving yesterday’s problem. ### Coming next The technology may be capable of changing government contracting. But will the procurement environment, regulations, politics, risk tolerance, and incumbent relationships allow it? That is the next conversation. ## About Rich Intel Most content about winning business is written by people who have never held the leverage. Rich Intel comes from the chair that does. Drawing on more than 25 years across government leadership, Medicaid contracting, contact centers, and multimillion-dollar vendor relationships, Damon Rich examines how power, behavior, relationships, and decisions actually work from the other side of the table. **The deal always looks different from the other side of the table.**

    AI Just Made Buy vs. Build Real

About

THE OTHER SIDE OF THE TABLE For 25+ years I sat where the decisions get made. Government bureau chief. Medicaid contracts, contact centers, and vendor relationships worth tens of millions of dollars. The buyer side, the seller side, and everywhere in between, across multiple states. Most content about winning business is written by people who have never held the leverage. Rich Intel is built from the chair that does. It starts with vendors and government procurement because that is where I have the receipts, but the real subject is bigger: how power, behavior, and decisions actually work when one side holds the cards. Welcome to the other side of the table.