Risk & Resolve

Conner Insurance

The Risk & Resolve Podcast is your go-to resource for insightful conversations at the intersection of leadership, business ownership, and the insurance industry. Hosted by Ben Conner and Todd Hufford, this podcast dives deep into the challenges and opportunities that leaders face in an ever-changing world. Each episode features candid discussions with business owners, industry experts, and thought leaders, exploring topics like innovation, risk management, and the strategies that drive success. Whether you’re an entrepreneur, executive, or insurance professional, you’ll gain actionable insights and inspiration to navigate today’s complex business landscape. Tune in to Risk & Resolve—where leadership meets resilience.

  1. قبل ٣ أيام

    Activating Indiana Employers to Drive High-Value Healthcare Markets - 2026 NextGen Healthcare Summit Recording Series

    In this episode of Risk & Resolve, a healthcare leader from the Employers’ Forum of Indiana (EFI) breaks down why employers—not the system—must drive healthcare reform. Drawing from decades in HR and benefits at Ford, this conversation dives into rising healthcare costs, hospital price transparency, and the policy changes reshaping Indiana’s healthcare landscape. From RAND pricing studies to fiduciary responsibility laws, this episode reveals how employers can move from awareness to action—and finally take control of healthcare spending. Main Talking Points Speaker’s background: 25+ years in HR and benefits at Ford, managing large-scale healthcare systemsThe reality: healthcare costs have exploded—from $7K per employee to $27K annuallyWhere healthcare dollars actually go: hospitals (45%), physicians (32%), drugs (23%)Why employers historically failed to control healthcare costs—and the consequenceThe RAND Hospital Price Transparency Studies and what they revealedShocking insight: Indiana employers pay ~300% of Medicare rates for hospital servicesThe imbalance: hospitals overpaid, physicians underpaidHow price transparency exposed systemic inefficiencies and sparked reformCreation of tools like Sage Transparency to help employers compare cost and qualityReal-world case studies: Employers removing high-cost hospitals and saving millions, Direct contracting strategies driving better outcomesIndiana’s rise as a national leader in healthcare policy reformKey policy wins: Fiduciary responsibility for TPAs and PBMs, Anti-competitive contract bans, Claims data access and audit rights, Hospital price caps and transparency requirementsThe critical gap: policy exists—but employers must actually use itEFI’s role in translating complex policy into actionable employer strategiesThe challenge: benefits teams are overwhelmed and under-resourcedWhy employers must become active purchasers, not passive participantsTop strategies for employers: Invest in advanced primary care (DPC, onsite, near-site), Steer employees to high-value providers, Optimize contracts and eliminate misaligned incentives, Direct contract with hospitals, Audit claims aggressively, Strengthen benefits teamsThe future: 2027 legislative focus on healthcare—and employers must be readyCore message: awareness isn’t enough—execution is everything

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  2. ١٧ يونيو

    Care Reimagined: Building a Sustainable Primary Care Model - 2026 NextGen Healthcare Summit Recording Series

    In this episode of Risk & Resolve, Thompson, founder of Nice Healthcare, shares a powerful story of tackling one of the hardest problems in modern society: healthcare. From his background in statistics to building a care model that delivers healthcare directly into patients’ homes, Thompson breaks down why the system is broken—and how simplicity, access, and aligned incentives can fix it. This episode explores innovation, entrepreneurship, and the role of desire in solving massive, systemic challenges. Main Talking Points Thompson’s background in statistics—and solving complex problems like authorship of ancient textsWhy healthcare is one of the hardest problems—and why most fail to even define it correctlyThe core insight: outcomes are obvious (cost, access, poor health)—but the root problem is unclearThe role of desire as the missing ingredient in solving large systemic challengesPersonal catalyst: navigating a broken healthcare experience as a new parentThe frustration of fragmented care, repeat visits, and lack of accountabilityThe realization: healthcare is overbuilt, inefficient, and disconnected from patient needsFounding Nice Healthcare to simplify access, reduce friction, and improve experienceThe model: no clinics—care delivered via in-home + virtual visits (DoorDash-style healthcare)Eliminating common patient pain points: travel, cost confusion, insurance complexity Why most people don’t need traditional healthcare infrastructure for everyday careFocus on the “many who fund the system”, not just the high-cost feThe importance of making healthcare easy, accessible, and perceived as a positive changeEmployer strategy: saving time + money while improving employee healthData-driven validation: measurable ROI and reduced total cost of careEntrepreneurial journey: risk, near failure, and the moment everything almost collapsedThe emotional reality of building a company while risking personal financial stabilityWhy small, simple changes can drive massive system-wide impactThe future of healthcare: decentralized, accessible, patient-centered, and efficient

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  3. ٣ يونيو

    Community Powered-Care: A New Model for Sustainable Health Plans - 2026 NextGen Healthcare Summit Recording Series

    In this episode of Risk & Resolve, industry leaders from Hancock Health and Conner Insurance explore a bold, community-driven healthcare model that aligns employers, providers, and patients around better outcomes and lower costs. Moving beyond the broken, fragmented system, this conversation dives into total cost of care, direct-to-employer partnerships, and how local innovation can transform entire populations. From wellness infrastructure to direct primary care and data-driven engagement, this episode offers a blueprint for building a more sustainable and effective healthcare ecosystem. Main Talking Points The core concept: aligning employers and local health systems to create better outcomes and lower costsWhy traditional healthcare fails: fragmentation, misaligned incentives, and lack of coordinationThe key shift from “price problem” → “total cost of care problem”Hancock County’s transformation: from low health rankings to top 4% nationallyThe “Infrastructure of Well-Being” model: integrating fitness, primary care, diagnostics, and educationDirect-to-employer and direct-to-consumer healthcare models removing insurance frictionWhy engagement—not access—is the true currency of healthcareThe role of direct primary care in driving early, proactive interventionHow vertically integrated systems can control risk and improve outcomesThe importance of local care delivery vs. consolidation of large health systemsWhy hospitals must innovate—or face consolidation or closureThe role of data, EMR integration, and analytics in managing population healthThe power of community health needs assessments in shaping strategyReal-world example: GLP-1 programs paired with lifestyle interventions for sustainable outcomeEmployer perspective: shifting from passive buyers to active partners in healthcare deliveryFinancial insight: removing insurance complexity drastically lowers actual cost of careThe importance of creativity and willingness to challenge the status quoPractical strategy: “land and expand”—start with one cost driver and scale

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  4. ٢٧ مايو

    Faith, History, and the Search for Truth: Jerry Pattengale on Purpose, Artifacts, and Legacy

    In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with scholar, author, historian, and Museum of the Bible founding scholar Jerry Pattengale. Jerry shares his journey from poverty and homelessness to faith, scholarship, publishing, film, and global work preserving biblical history. From ancient manuscripts and the Museum of the Bible to the Life Wedge principle and finding purpose, this conversation explores truth, calling, risk, and building work with a long shelf life. Main Talking Points Jerry’s childhood in rural Indiana, growing up poor but lovedBecoming homeless as a teenager and finding work at Holiday InnThe church camp moment that led to his conversion and scholarship to Indiana WesleyanHow faith sparked his search for historical truth and ancient sourcesThe professors and mentors who shaped his thinking, writing, and purposeThe “Life Wedge” principle and how purpose guides long-term impactWhy writing one publishable page a day became a lifelong disciplineThe challenge of getting published—and the rejection that later came full circleJerry’s role as founding scholar for the Museum of the BibleThe story behind choosing Washington, D.C. and building the museumMeaningful biblical artifacts, including early manuscripts and hidden textsHis work on films and series like David: King of Israel and The Road to EmmausThe importance of saying no—even to major opportunitiesHis desire to create work that lasts beyond his lifetime

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  5. ٢٠ مايو

    Innovating Forward: Strategies for a More Sustainable Healthcare Future - 2026 NextGen Healthcare Summit Recording Series

    In this episode of Risk & Resolve, Ricky Hancart and a panel of healthcare innovators unpack why employers feel stuck in a “pay and pray” system—and what it takes to break free. Featuring leaders across underwriting, pharmacy, surgical care, and finance, the conversation explores how strategic partnerships, data transparency, and aligned incentives can transform employer health plans. From skyrocketing cancer drug costs to bundled surgical pricing and smarter risk management, this episode delivers a practical blueprint for building a more predictable, sustainable healthcare strategy. Main Talking Points The core problem: healthcare as the most unpredictable and uncontrollable line item on the balance sheet  Why traditional plans feel like a losing game: “good year → rates go up, bad year → rates go up more”  The shift from reactive “pay and pray” to proactive, strategic health plan designBuilding a custom health plan using modular, adaptable components (the “Lego” approach)The importance of control, transparency, and protection for employersHow underwriting actually works: identifying risk drivers and aligning solutions to reduce claimsThe biggest emerging cost threat: cancer and high-cost specialty drugs (J-codes)Price variation shock: the same drug costing $250K vs. $1M depending on facilityTrueRx’s “TrueCodes” strategy: moving infusions to lower-cost, patient-friendly settingsReal patient impact: home infusions, improved quality of life, and reduced employer spendWelbridge Surgical model: transparent, bundled pricing with 50% lower costsWhy zero-dollar (zero-tier) care drives employee adoption and better outcomesThe power of steerage: guiding patients to high-quality, lower-cost care optionsThe role of TPAs and integrated partners in simplifying complexity for employersCase study: Process Alliance’s shift after a 50% premium increaseThe importance of curiosity, leadership buy-in, and willingness to challenge the status quoBalancing cost control with employee experience and access to careThe Conner “Pathway” framework: moving from reactive to intentional healthcare strategy

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  6. ١٣ مايو

    Building with Purpose: Entrepreneurship, Discipline, and Fatherhood with Marcus Hall of California Closets

    In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Marcus Hall, President and Partner of California Closets Midwest, to explore his journey from small-town Indiana to entrepreneurship, leadership, and building a values-driven business. Marcus shares lessons from failed ventures, what he learned from sports, software, and mentorship, and how Threefold and California Closets became the right platform for meaningful growth. From disciplined routines and leadership through questions to sobriety, family, and fatherhood, this conversation is a thoughtful look at what it means to build a business—and a life—with purpose. Main Talking Points: Marcus’s roots in Sweetser, Indiana, and his early years playing basketball before transferring to Ball StateHis first career stop with the RCA Tennis Championships and how sports became a conduit for relationships and opportunityThe community leadership examples he observed from leaders like Kevin Martin and Jim MorrisHis entrepreneurial itch, early side hustles, and what failed ventures taught him about focusThe move from sports marketing to software during the ExactTarget growth yearsHow mentorship and discernment led him away from bad acquisition targets and toward the right opportunityWhy Threefold became the right fit: faith alignment, operational support, and shared valuesWhat California Closets actually does beyond closets—from home offices to garages to pantriesMarcus’s leadership philosophy: ask better questions, listen deeply, and empower great peopleThe role of reading, discipline, and morning routines in shaping how he leadsHis commitment to intentional fatherhood with his twin daughtersThe life-changing decision to pursue sobriety and how that reshaped everything that followed

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حول

The Risk & Resolve Podcast is your go-to resource for insightful conversations at the intersection of leadership, business ownership, and the insurance industry. Hosted by Ben Conner and Todd Hufford, this podcast dives deep into the challenges and opportunities that leaders face in an ever-changing world. Each episode features candid discussions with business owners, industry experts, and thought leaders, exploring topics like innovation, risk management, and the strategies that drive success. Whether you’re an entrepreneur, executive, or insurance professional, you’ll gain actionable insights and inspiration to navigate today’s complex business landscape. Tune in to Risk & Resolve—where leadership meets resilience.

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