The Riverside County Child Support Services (RivCoDCSS) Coffee Break features our two hosts Nathan Hartel and Bruce Wagner. Nathan Hartel is the Deputy Director, Bruce Wagner is our department’s Chief Attorney. Our Coffee Break podcast series aims to cover a variety of topics of interest to the public. The goal is to inform all child support customers on common questions they may have. RivCoDCSS aims to clear up different misunderstandings the public may perceive to be true and restore them with facts. The podcast episodes will cover a variety of informative topics on who we are and what we do
Coffee Break Podcast: Custody, Visitation & Timeshare
Welcome to RivCoDCSS Season 3 Episode 5 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Our Special Guest today is Paola Castro, Lead Deputy Child Support Attorney, IV-S, and Family Law Facilitators, from the Riverside County Superior Court. The focus of this podcast is timeshare and custody. We will hear about what is the true connection between, custody, visitation, and timeshare in the world of Child Support. You don't want to miss this podcast, rich and frothy with key details about one of the most frequently asked topics. So sit back! grab your coffee or favorite drink and enjoy this coffee break podcast.
(1:50) Introduction of our Special Guest today is Paola Castro, Child Support Attorney, IV-S. (3:02) Paola is excited to discuss this topic and the legal process around Timeshare. (3:57) What really is the connection to custody, visitation, and timeshare to the world of Child Support? (4:39) Paola answers this important question and explains the differences of the legal terms involved. (6:00) One of the common questions or concerns of a client may be what is stated in a custody agreement may not be what actually is occurring? (6:58) Paola discusses how this situation would impact the child support calculation. (9:04) Is participation from both parties crucial? (9:51) Paola provides a better understanding as to why it is crucial both parties participate. (10:39) Clarification is given between the relationship of the child support calculation and custody or/and visitation court order. (11:30) An explanation of the main items that go into the calculation and how it influences child support. (16:45) There are so many different scenarios for timeshare/co-parenting, how is it calculated? (17:42) Paola explains and clarifies this question. (20:56) What if the parents don’t agree on the timeshare? Where and how are the discrepancies dealt with? (21:41) Paola goes through answers to these questions. (24:59) Best way to keep track of your timeshare/co-parenting details and filing the documents in court. (28:41) Don’t forget to use a great resource available – Riverside Superior Court Self-Help Center, aka FLAC. Distinguishing the responsibility and differences of all the legal representation involved. (32:05) Information on our Virtual Workshop “We are here to help” Timeshare Calculator. (32:48) Last words of advice from Paola on this topic. (32:37) Nathan’s RivCoDCSS closing comments. (34:57) Couple of reminders; subscribe to our podcast: available on a variety of platforms including, Spotify, anchor FM, apple podcast platform, and contact us at RivCoDCSS.com. Upcoming event – Legal day June 12, 2021.
951-274-4499 OR 760-393-2163
Season 3 - Episode 4: Community Resources available from Riverside County Department of Social Services
Welcome to RivCoDCSS Season 3 Episode 4 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. (2:10) Special Guest today is Marivel Castaneda, Sr. Program Specialist and Alisa Smith, Supervising Employment Services Counselor from our Community Partner, Department of Social Services (DPSS). The focus of this podcast is the self-sufficiency programs offered by DPSS, including the Welfare to Work Program. (4:59) Nathan reveals that RivCoDCSS and DPSS are striving towards the same goal – self-sufficiency for our clients. Helping our customers be at ease and to recognize that we are all here as County Agencies to provide every service that someone is qualified to receive, applies for and qualifies for. Including the cross-over of having a child support case and applying for DPSS services. (6:50) Self-sufficiency is a general term. What does self-sufficiency mean to DPSS and what services are provided? Specific to self-sufficiency, what are those programs, what is offered, and what is available to the public? (7:27) Alisa Smith states, self-sufficiency is a division within DPSS and also their philosophy. CalWORKS program and the Welfare-to-Work program will be discussed in detail later on in the podcast. (9:23) Marivel Castaneda discusses part of the Self-Sufficiency DPSS program that includes CalWORKS. (9:38) MediCal Program is discussed. What is the program, who is eligible, and what are the qualifications? (10:02) CalWORKs program is the “CalWORKS Opportunity and Responsibility Program” and is a cash assistance program. (10:15) CalFresh is explained and discussed. (10:50) The general assistance program is reviewed. Program for adults 18 years and older. There are some specific program requirements. (11:11) How do I apply for those benefits? It’s very easy to apply. (13:40) Is there any information or documentation that should be ready ahead of time when applying for programs? (16:07) Child support and CalWORKS. (18:38) The General CalWORKS umbrella and the different services. (19:37) Welfare-to-Work program discussed in detail: Employment services, job readiness workshops, classes on relationships, DPSS partners with Riverside County Behavioral Health services to offer counseling, childcare, transportation expenses, and other employment expenses to name just a few. (23.40) Who are these services available to? (25:10) There are additional programs that are fairly new to the Welfare-to-Work Program: career development services, subsidized employment program which partners with local business’, work experience program, no-cost education in-demand fields, family stabilization program, housing support programs. (27:30) Is there a limit on how long someone can have these services provided to them? (28:19) Who qualifies? Family, children and/or an individual without children? (29:04) This is a lot of information to take in, if I qualify and I’m receiving these benefits, will I have to pay the benefits back? (32:00) What is the approach and response to encourage customers to provide updated information. (34:35) Is there anything our listeners need to know about the different changes due to COVID-19 and circumstances with your office or programs? (36:36) Program is coming to an end: last two questions. Any additional services you would like to add that may have been missed and what would you like to leave with our customers in closing? (40:08) Nathan’s RivCoDCSS closing thought. (41:04) Subscribe to our podcast.
For information on all DPSS programs, go to the website: www.rivcodpss.org
To apply online for all programs, go to: www.c4yourself.com
If in need of food assistance – get information at: www.getcalfresh.org
If in need of medical go to: www.coverCA.com
877-410-8827 – cal
Coffee Break Podcast featuring First 5 Riverside
As we continue our Coffee Break with our host Nathan Hartel, Deputy Director of Programs and Operations of Riverside County Child Support Services. Episode 3 with (0:13) Introducing Tammi Graham the Executive Director of our community partner First 5 Riverside. (1:01) Tammi Graham the Executive Director of First 5 Riverside introduces herself and gives a brief summary of her time with First 5. (1:33) Nathan goes into discussing the number of families we serve at Riverside County Child Support Services and services provided by the department (1:51). Services include establishing court orders for child and medical support, services helping our families be self-sufficient, and the roles other agencies can play in helping with that. (2:30) Tammi gives insight on what to expect on First 5’s website. (3:15) Even though COVID impacted many individuals, Riverside County Child Support Services continues to offer services virtually. We are here for our customers. (4:06) Tammi explains how COVID impacted the services provided at First 5 Riverside. Tammi discusses how First 5 partners with other community-based organizations and how funding is still available for these resources. (5:08) Tammi gives an example of a community-based provider that First 5 helps fund jointly with Prop-10 and CalWorks. (6:55) First 5 is anticipating a return to in-home services they provide. (7:27) Nathan discusses how child support customers can obtain an appointment virtually. (8:06) Tammi discusses the history of First 5 and how she started out, and what her mission and vision are. (9:08) Information about 58 other First 5 agency’s state and local levels (11:03) Understanding First 5 and going to website First5Riverside.org. (11:54) Type of First 5 services that are available to you parents with children ages 0-5. (12:10) Do you need Medi-Cal or help feeling out the application, First 5 can help at their Mecca Valley location. (12: 40) Another resource offered through First 5 is mental health counseling, legal services, and much more. (12:56) Enhanced partnerships provide expanded resources for customers over the age of 5. (14:15). Knowing where to go and what to ask with connecting partners from other agencies such as Riverside County’s First 5, Public Social Services, and Child Support Service. (15:04) Tammi discusses the different family resources offered at their Mead Valley location. (16:10) Resources for parents and how to obtain a parenting kit. (18:27) What can a customer expect from First 5? (19:34) The role of First 5 and its relation to childcare. (20:49) Early childhood education and development. (21:08) Tammi talks about the relationship with Riverside County’s Behavioral Health and the Set for School program. (25:15) First 5 contact information. (25:43) If you see something, say something the slogan for Child Abuse Awareness month.
RivCoDCSS - Coffee Break Podcast - Season 3: Episode 2
Welcome to Season 3 Episode 2 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations. (.028) Why we talk, “all things child support”. (0.38) This episode is an “Espresso Shot”, quick, over fast but full of flavor and packs a punch! (1:03) Information about resources on our website. How to get to our general helpful resource page. This page offers information on a variety of other county departments and agencies that can assist you. (1:31) We have a new Job and Career Resources page which provides information on job opportunities, continuing education, GED prep program, apprenticeship, trade programs, truck driving, HVAC, other job and career resources, English as a second language, info on expungement of criminal record issues, citizenship, selective service, and military. (3.26) Riverside County Department of Child Support Services is here to support the community! (4:49) Again, go to RivCoDCSS.com to review the resource page on our website. (5:16) Check out our upcoming events! (5:21) How to subscribe to our podcast and find our past podcasts. (5:46) Tune in to find out about more services offered, who we are, what we can do for you, and info on opening a new case. (6:08) Information on the opening of the 2nd Saturday of the Month with virtual appointments. (6:41) Here are the ways to contact us by phone or by the website. (7:03) Information on our upcoming Virtual Workshop, April 8, 2021 – with our community partner “First 5”!
Season 3 - Episode 1: Community Resources with Community Action Partnership
Riverside County Department of Child Support Services (RivCoDCSS) Season 3 will focus on our Community Partners and the Resources available to Riverside County residents. These Community Partners have the same ideals and commitment as RivCoDCSS to serve our clients and the community. This Season’s Episode 1 with Host Nathan Hartel starts with (1:00) an introduction of Olga Sanchez, Senior Community Program Specialist and Community Action Partnership (CAP). (1:18) Olga Sanchez introduces herself and explains the variety of services available. (1:50) CAP’s goal is to be able to encourage and motivate everyone to be self-sufficient and to have reachable and attainable goals. Stronger, better residents for Riverside County. (4:12) Let’s find out how COVID impacted CAP and the delivery of their services. (7:39) Olga shares the location of the five-county offices and the best ways to contact the offices at this time. (10:35) How are the services of CAP delivered? How does CAP go about the “how” part of customer service? Olga provides valuable information to these questions. (12:20) Information is shared about the utility assistance programs available from CAP. Community Action CARES is discussed in detail and all the various utilities that qualify for this program. (14:30) Who qualifies in general for CAP services/assistance? Application information and the process is explained. (19:06) CAP is a one-stop-shop. The specifics of the different available services will be discussed more in-depth. (20:01) Olga Sanchez begins with showcasing the asset-building programs. (20:21) The savings match programs allow individuals to obtain a goal that they have set for themselves. (21:05) Tech for Success Program is discussed. You can earn and obtain a desktop or laptop! (23:48) Details of the savings for services match program. Open a new business, an education goal, or the purchase of a home for the first time. The program is a dollar match on an individual’s savings. (28:28) All of our relationships with loved ones, family, and friends have been affected over the last year. The conflict resolution program and the mediation program is discussed. Workshops are available for both youth and adults. (32:33) Other services are mentioned. (32:40) The youth programs provide tutoring services, as well as a pre-apprenticeship program. (34:26) Overview of the VITA – Tax Program. (38:28) Nathan has a few closing questions and CAP provides the answers and gives some helpful pointers.
Interview with our RivCoDCSS Chief Attorney
Welcome to the Coffee Break podcast, where hosts, Child Support Chief Attorney, Bruce Wagner and Child Support Deputy Director, Nathan Hartel talk about topics that will help you understand the Child Support program just a little easier by bringing you coffee break sips of Child Support knowledge.
This Coffee Break episode is a special one, as it is the finale to Season Two. But that’s not the only thing that makes this episode special; the hosts have a special announcement: your Coffee Break host, Bruce has announced his retirement from DCSS! (1:20) This is Bruce’s final podcast with Coffee Break; but don’t worry, the Coffee Break’s will continue in Season 3, with Nathan as a solo host, along with special guests.
As this podcast serves as a farewell and thank you to Bruce, it also served as a final opportunity to interview Bruce and have him share some of his best insight regarding the Child Support program. This interview also served as a reminder as to why the podcast was created, and that is to showcase what the customer experience with DCSS should be. (3:30)
A little about your host, Bruce Wagner: did you know he was a math teacher? Yes, Mr. Wagner, high school teacher. (7:00) Who would have known he would later hold a career as a Child Support Attorney with the District Attorney’s division?
Bruce talks about the greatest changes that occurred in the Child Support program within the transition of DCSS separating from the D.A.’s division, into its own entity under the Human Services division. (8:15) Through the lifespan of DCSS, the focus has changed into what can be done to help the parents/caretakers meet the requirements of their Child Support order. (9:50)
The most important piece of information that Bruce can provide is this, “Child Support is not a science, it is an art. The most important aspect is to be honest, caring, and willing to work together, not only with the other parent/caretaker, but with the Child Support representatives, focusing on what is best for the child(ren); being heard and valued.” (15:40)
Part of this approach to focus on what is best for the child(ren), also takes place in court. The Child Support attorneys do not advocate for either parent/caretaker. The attorneys present information to the commissioner, to narrow down the issue for a more efficient process. Child Support attorneys are impartial and work with both parents. (19:00)
And as the final farewell, Bruce speaks on the most rewarding part of the Child Support program: providing quality service, being as fair as possible, and doing whatever DCSS can do to get an appropriate court order that will work for the parents and help improve the lives of the child(ren). This is not only in Riverside, but it is a focus for Child Support departments statewide. (23:50)
Now, Mr. Wagner’s cup of coffee is empty, and he has no more refills. Best retirement wishes! Now as should our listeners, Bruce will subscribe as a Coffee Break podcast listener, and looks forward to listening to future episodes with many guests to the show in Season 3. Subscribe and stay tuned.
Truly impressed! A great podcast, interesting, informative and the hosts are the best. Keep up the good work.
Thanks for informing your customers.