Rocket IT Podcast

Rocket IT

Focused on cutting-edge leadership and technology insight, the Rocket IT Podcast fuses these two unique genres, providing listeners with a business-oriented series unlike any other. With over 24 years of experience in the information technology industry, Rocket IT Founder and CEO, Matt Hyatt and his team guide audience members on journeys of exploration and discovery, delving deep into some of today’s most trending topics. From these endeavors, Rocket IT strives to empower listeners through the human connections we establish with guests, and the wealth of knowledge they bring to the table. By employing a listen-first approach in their discussions, Matt and his team are able to ask guests the key questions that spark both enlightening conversations and innovation. To learn more about Rocket IT and its podcast, we encourage you to visit www.rocketit.com.

  1. 10/15/2021

    The Potential to Win | Marlon Allen

    https://youtu.be/OCiicuFI_Wg In episode 27 of the Rocket IT Business Podcast, we have the pleasure of speaking with Marlon Allen, founding partner of Ramp Marketing. While, on the surface, Marlon and his team are giving student athletes the tools to pursue their dreams, the organization’s underlying mission has proved to be so much more. In this segment, we learn how Marlon is working to help people see their tremendous potential to win in every aspect of their lives. In this episode, you’ll hear more about: How a career in baseball helped launch a business Key differences between sole ownership and a partnership The challenges of launching a sports apparel marketing company The importance of community involvement How coaching can be applied to every area of life Concepts for staying relevant in the consumer marketplace Contact Information Marlon Allen | marlon@rampmarketingco.com Resources Mentioned RAMP Marketing Rotary Club of Gwinnett County Leadership Gwinnett Gwinnett County School Board Foundation Rowen Task Force Shoe Dog by Phil Knight Nike TRAINED Podcast Host: Matt Hyatt Guest: Marlon Allen Show Transcript Matt Hyatt (00:00:00): Hello everyone, and welcome to episode 27 of the Rocket IT business podcast. I’m your host, Matt Hyatt. And today we’re talking with Marlon Allen, founding partner of Ramp Marketing. Ramp provides apparel to youth athletic teams, and they do a great job. But what I really love about Marlon is the way he approaches business and life. His purpose driven approach and servant heart are an inspiration to me and many others. So let’s get started Marlon, welcome to the show. Matt Hyatt (00:00:32): Well, Marlon, welcome to the show. We’re glad to have Marlon Allen (00:00:34): Glad to be here, Matt. Matt Hyatt (00:00:36): So I want to, we’re going to dive in a little bit about how we got to know one another, but before I get started, I want to hear a little bit about your marketing company. Ramp Marketing, which most people, when we hear a little bit about what you actually do, probably wouldn’t think marketing, but there’s absolutely a marketing element to it. So let’s dive right in and tell us about Ramp Marketing. How’d you get started? What do you do? Marlon Allen (00:00:59): Well, the core business model or, or what we do most is, is produced youth sports uniforms. And so that that’s really, and the marketing side of it came about because we, we really wanted, or, or felt that if we took the, the Nike model, which they have created and I’ll probably refer to it pretty well, they’ve done decent, you know, they were right on the heels. But, but when you take their model, you look at a phenomenal business and what they’ve done in the world of sports. They, they took a team, they took Oregon university and say, you know what, we’re gonna, we’re gonna create a brand that’s robust, that’s dynamic. That’s very different from whatever what else was done. And so the marketing side of our business came because when we met with a customer or really a sports team, a youth sports team, you know, the name Ramp, we said, we want to Ramp up your marketing efforts or your branding efforts or who you are as an organization. Marlon Allen (00:02:08): And, and we’ll do it through, you know, custom apparel, whether was uniforms, t-shirts, you know, yoga pants, hoodies, whatever it is we want to, we want to Ramp up the organization. And so when you, when you hear the term marketing, it’s not your traditional marketing company, but it’s that it’s really more about how can we take a youth organization because there most people don’t understand the ins and outs of, of youth sports to the point of Eric, tons of folks working behind the scenes, sure. That are working to really create a credible organization and respectable organization. One that is organized. And so a part of what we do outside of even producing uniforms is really if I, if I want to use the word consult, but really, really just advise companies on best practices and ways that they can even, you know, organize their sports, you know, from registrations to, you know, whether it’s online registrations and making sure that, that seamless for the parent or even, you know, trying on uniforms when that, when that kid gets to a uniform fitting to make sure that when the product comes back, that it fits properly. So sure. Quite a bit that goes involved in it, right? Yeah. Matt Hyatt (00:03:29): You know my, my kids are grown now, but they played some sports growing up and we would take them to the ball field and they’d try all kinds of different things. I think soccer and basketball, probably the ones that they spent the most time on, but it’s a production, you know, it’s absolutely production. It’s those kids running around, especially when they’re small, right. The front around, all over the place, the parents trying to figure out, alright, how do you know, how did I get signed up? Where do I need to be?. And then you get into it. We’re actually playing. And you know, we’re bringing pretty much everything we own to the ball field. Marlon Allen (00:04:05): Which is a whole nother business. Think about the times before. I wonder, what do we do before there were the carts that we will around now, the wagons. I mean, whoever created that they’re, they’re making a killer. I missed out on that opportunity, but you can’t go to a sports field without seeing all the wagons. I wonder what did my parents do? Matt Hyatt (00:04:29): Well, they probably weren’t bringing nearly as much stuff. That’s for sure. Now that we’ve, now we’ve got our carts and stuff, we can bring a lot. So tell me, how’d you get started in that business? What was the attraction there? Marlon Allen (00:04:40): It was really more out of some people call it frustration that you’re frustrated with something that happened. So in 2015, my nephew was essentially frustrated because he was getting charged $80 a wap for a t-shirt design. Now graphic design is a huge business and it’s, it can be costly. He calls me up. Oh, Hey man, do you think you can do some t-shirt designs? And my degree in computer information management has, has kind of led me to be self taught in different areas, hence the Adobe creative suite. And so I get around and mess around and that Matt Hyatt (00:05:21): I’m making a note. If that doesn’t work out for you. Let me know Marlon Allen (00:05:24): There you go, right. So yeah. Hey, I’m keeping my options open, but he calls me up and I say, yeah, I can help you out. So started doing some t-shirt designs for them. Wasn’t even thinking about it as a business. But then the beginning of 2016, about January of 2016, 1 of his, his t-shirt customers, which he’s out in Fort Worth, Texas and his son was playing youth sports. So football at the time. So one of the coaches or someone called him up. Hey man, can you do basketball uniforms? He picks up the phone. Hey Unc, can we do basketball uniforms? I said, well, there’s a lot of online resources. I’m sure we can get some blank uniforms and find a screen printer and, and, you know, and make a couple of hundred dollars. So, still wasn’t even really thinking about a business at the time. So we turn around that order, fulfill that order. Marlon Allen (00:06:18): And, and while from November of 2015, up until about February of 2016, my nephew was doing some research and I didn’t even know about it for international apparel suppliers. Oh wow. So he was doing all the research on that. He tried to figure out before, before we even discussed starting a business. Well, about November, about the time he calls me, I was starting my son’s travel baseball team. Reached out to a past college teammate who was a rep for a big baseball company. I man, I need some uniforms. So he said, I, I can outfit you. So we ordered the uniforms in November, Matt of 2015. I get a call from him in February of 2016 saying, Hey man, these uniforms won’t be until the end of March. So now I got, you know, 12, 12 parents that are looking at me like where, you know, where, where, where our uniforms? Marlon Allen (00:07:24): Right? So I call up my nephew and says, Hey man, do you think, you know, you, you got contacts with anybody that can do these. He says, yeah, I think so. So that was the first time that, that, that I used a, an overseas supplier to do uniforms, custom uniforms for us. And the frustration that I had with my roommate, college teammate, who didn’t, it wasn’t his fault, the company just, and this was, think about it is COVID was nowhere around, right? You didn’t have COVID excuses. It was just the fact that custom uniforms just took quite awhile to get, for that company to fulfill. Right. So we got those done and then May, so that happened March of 2016. So now we started, we started these discussions about really starting the business and may of 2016 is when we started it. Matt Hyatt (00:08:21): Wow. Happy five-year anniversary. Marlon Allen (00:08:25): Yeah. It’s big for us. We’re five years old. We are, we’re now eating whole foods, you know, solid foods right now we’re off the Similac, you know, walking around. Matt Hyatt (00:08:39): I think we’ve talked about that. Raising up a businesses is somewhat like raising up a kid. Marlon Allen (00:08:43): Absolutely. We’re still, still got a rocket to sleep at night, take a bath and five. They probably still need a lot of help. We’re still cooking for him, you know. So that’s where it came about. And so the name Ramp, which is folks say, you know, where does that name come from? Well, it’s actually my initials and my, well, first of all, my wife came up with the name. She was sitting there. We were just throwing out all kinds of stuff. And she says, what about Ramp? He says, why Ramp? She says, well, that

    57 min
  2. 09/14/2021

    Accountability at Every Level | Steven Tomlinson & Dave Hollister

    https://youtu.be/Ni5hPhAkMOo As organizations have scrambled to adapt to health guidelines for commercial workspaces, Steven Tomlinson and Dave Hollister of Level Seven Facilities Services have served on the front lines of the pandemic. In episode 26 of the Rocket IT Business Podcast, audiences hear how Dave and Steven have built their business to embrace challenges and opportunities as they appear. In this episode, you’ll hear more about: The vision behind Level Seven Facilities Services The difference between working in an organization and building it What to expect when transitioning to a leadership position How to effectively divide responsibilities A new type of management framework Steps to develop an office culture of safety and responsibility Incorporating community involvement as a key component of success Contact Information Level Seven Facilities Services | www.l7fs.com Resources Mentioned Level Seven Facilities Services Philosophize This! podcast IFMA (International Facility Management Association) BOMA (Building Owners and Managers Association) Vistage Fall of Giants by Ken Follett Tim Ferriss Podcast Host: Matt Hyatt Guest: Steven Tomlinson Guest: Dave Hollister Show Transcript Matt Hyatt: (00:00) Hello everyone, and welcome to episode 26 of the Rocket IT Business Podcast. I’m your host, Matt Hyatt, and today we have the pleasure of speaking with Steven Tomlinson and Dave Hollister, co-owners of Level Seven Facility Services. These guys have been on the front lines of the pandemic as organizations everywhere have scrambled to adapt to rapidly changing guidelines and safety measures for commercial and industrial workspaces. Today, we’ll learn how Dave and Steven have built their business to embrace challenges and opportunities as they appear. So let’s get started. Music: (00:37) [inaudible] Matt Hyatt: (00:38) All right, guys. Well, let’s just get started. So tell me a little bit about your background. How did you get started? How did you meet? Steven, why don’t you start us off? Steven Tomlinson: (00:45) Okay. Well, we met originally in a fantasy football league. Yeah, probably I don’t know, 15 years ago. Dave Hollister: (00:54) At least yeah. (00:54) And then we were just kind of friends from a distance. We didn’t see each other that often for a long time. And I guess we’d see each other at the fantasy football league draft every year and I’d be like, Hey Dave, how’s it going? And that would be about it. We just really didn’t know each other that well. Dave was in the landscaping industry for a number of years and I can let him dive into that. Matt Hyatt: (01:19) Wow. Dave likes hard work. I can already tell Dave Hollister: (01:23) I do. I don’t know why I like it honestly. I like relying on labor. Matt Hyatt: (01:27) Okay we’re going to get into that. Steven Tomlinson: (01:29) And so I’d gotten into the cleaning business, gosh, probably 12, 13 years ago in Savannah. I had a business down there and moved up here to get married in 2012 and sold the Savannah operation and started over with the same business model from scratch. That was when Level Seven was started. Dave reached out to me in 2015, 16, early 2016 and he was at a career crossroads and was interested in looking around and I would probably let him tell it from his side of the story, but I’d always been impressed with him and was anxious to sit down. Matt Hyatt: (02:17) He was really good at fantasy football? Steven Tomlinson: (02:19) He is really good at fantasy football. That’s a whole different story, but yeah, no, he’s embarrassingly good. He’s actually been recently kicked out of my league because he’s too good. There’s a great story there, but yeah, it’s a mob rule. They’re like this guy can’t play. So when he expressed interest in talking to us about finding a role with us, I was like, yeah, no, Dave’s a great guy. Let’s sit down and hear what he’s got to say. So we met for lunch at Baldino’s on Buford Highway, and then by the end of that conversation, I was like, this guy gets it. He totally sees the same sort of business philosophy that we have, and we need to find a role for him somehow. Matt Hyatt: (03:01) Okay. All right. Well, was that role clear from the outset? Okay, Dave, you’re in a groove. This is what hat you’re gonna wear, and this is what I’m going to do, or was it less clear than that? Dave Hollister: (03:14) Well, so, when I was looking, I was in the landscape industry for about 25 years. And I mean, that goes back to me being 16 years old, pushing a lawnmower. I was working with my buddy from high school and when I was looking at opportunities, I was looking at for whatever reason, wanting to get into sales, which I now realize is a big mistake. I’m not a sales guy, but, I went with the company. We bought a very small company and were able to build it up to about $2 million. So at the time where I was meeting with Steven, Level Seven was a small company. And I was like, you know what, I’ve already been through it. I’ve been through a lot of, even though I wasn’t an owner of the company, my friend/boss treated me like I was. I was involved in all of the P and L’s, all the consultants, and I really, really learned a lot. I felt like I had a lot to offer, and just sitting down with Steven. I had some opportunities to try some sales jobs and thankfully I didn’t take them. Steven’s like, let’s get you in here. Let’s give it a shot. You know? And one of the things that was a requirement from my side is I wanna at some point be able to buy into the business. So he’s like, well, let’s give it a trial period. Let’s see how it works. And within three months we were working out a deal for me to buy into the company. Matt Hyatt: (04:51) Really. Wow. I mean, that’s pretty darn short amount of time. Dave Hollister: (04:57) So we clicked. Steven and I saw eye to eye. I mean, he’s the yin to my yang for real. You know, I’m always very conservative about jumping in and Steven’s like, just jump in, we’ll figure it out. And we worked very well together in that matter. Matt Hyatt: (05:17) Well, it’s good both ways, right? I think you often hear opposites attract and all kinds of relationships and marriage and business and all kinds of stuff, but to have somebody that’s kind of that visionary forward thinker, go for it, conquer the mountain kind of person with the person that says, well, why don’t we bring some safety equipment, let’s have a plan. Let’s just make sure we can get back down. That’s a great, great pair. So, wow. That’s pretty awesome. Man it takes some guts. I know, you know, it takes some guts if you’ve spent some time building a business to bring someone else in. I guess that helped a lot that you guys had a friendship that was existing. You knew each other, but to bring somebody in after three short months and say, okay, come on into the fold, we’re going to be co-owners. Steven Tomlinson: (06:04) Yeah, that’s true. I mean, I think that I needed somebody like Dave onboard and I think, we had some pieces that were well-placed and we had something to build on. We had built a good foundation, but I think I was looking for somebody with the same kind of business mindset and systems mentality. Let’s build something scalable that really works and with all the right values. I think that that’s what it boils down to for us is our culture and our values. We try to build everything that we do around those two things. Matt Hyatt: (06:43) That’s awesome. Steven Tomlinson: (06:44) And so it was, as soon as Dave came on board, certainly we complimented each other well, and I realized this guy’s got strengths where I’ve got weaknesses and he would say vice versa. But more importantly, it was like, we both kind of saw the grand vision. So yeah, it didn’t feel like a leap of faith to me. I was like, this is the guy. And it’s been a terrific partnership. Matt Hyatt: (07:11) So I think I can kind of guess just based on what you said, Dave, about how one falls into the landscaping business and the outdoor services kind of business. You start at 16 years old and that’s where you are and somebody sees something in you and they move up through the ranks. I get that. Less clear to me how, well I understand you’ve got an English degree. How do you land in the cleaning business? What was the draw and the attraction for you guys to get into that specific business? Steven Tomlinson: (07:45) Well, the first thing you do is you get an English degree. Matt Hyatt: (07:48) Super important. I know that’s one-oh-one right there. You’ve got to get that done. Steven Tomlinson: (07:53) Well, I always thought that I wanted to be an entrepreneur and I knew that. And so I think I’ve always kind of kept in the back of my mind what are business models that are healthy and, well, let me back up a little bit. I came from home building like flipping houses and doing some remodeling work, and so the recession hit me pretty hard. And I had a one-year-old at the time, and luckily I was able to kind of keep my head above water, but I didn’t see a stable future there. So I was kind of looking around for something else. And I had a friend who was in this line of work and did contract commercial cleaning services and it looked like a really good business model, and it looked like a recession proof business model. Matt Hyatt: (08:47) Right. Steven Tomlinson: (08:48) Because even in the worst of times, you still have to have somebody do a minimum amount of maintenance. Trash has to be taken out one way or the other. So that was probably the biggest attraction and that it is a scalable business if you do it right. I started talking to my friend who was in the business and we kicked around some possibilities of going into business together. We never did put that toget

  3. 07/30/2021

    Rocket IT Business Podcast | Bill McDermott | Being Mindful of Mindset | Ep. 25

    https://youtu.be/ZH8sj3GJpGs With over 40 years of banking experience under his belt, Bill McDermott made the shift from business banker to consultant after life through him a curveball. In this episode of the Rocket IT Business Podcast, Bill provides audiences with the key steps every business should consider when attempting to accommodate the current needs of the marketplace. In this episode, you’ll hear more about: How business owners can become better financial managers How to make the transition into entrepreneurship Why it’s important to delegate tasks as an entrepreneur Maintaining a competitive mindset while operating a business The importance of succession/exit planning The long-term benefit of documenting all business processes How to minimize entrepreneurial risks Pitfalls to avoid when building a business Barriers to break through for business growth Contact Information Bill McDermott | 770.597.3136 | Bill J McDermott on LinkedIn Resources Mentioned The Profitability Coach Host: Matt Hyatt Guest: Bill McDermott Show Transcript Music: (00:14) Matt Hyatt: (00:15) Hello everyone. And welcome to episode number 25 of the rocket it business podcast. I’m your host, Matt Hyatt. And today we’re talking with my friend and financial expert, Bill McDermott over 40 years, 40 years, Bill forty years of banking experience under his belt Bill made the shift from business banker to consultant after life threw him a curve ball. And today we’ll learn how Bill has built his practice and adopted, adapted to the needs of the marketplace. Bill has a great story. I’m looking forward to hearing it some keen insights and I’m excited to share with our audience. So I’m going to jump right in and Bill, welcome to the show, Bill McDermott: (00:50) Matt, Thanks so much. It’s a pleasure to be here. Excited about our talk today. Matt Hyatt: (00:54) Yeah, absolutely. So Bill, tell us a little bit about yourself. I want to hear a story. I know I came from a banking background, but you’re an entrepreneur like me. And so we have a lot in common. I want to hear a little bit about your story and how you arrived at the entrepreneurial doorstep. Bill McDermott: (01:11) Yeah, so it’s a, it’s my story. So of course I think it’s a great story. But 12 years now as an entrepreneur, I was not an entrepreneur by choice as having spent 32 years in the banking industry, the great recession hit and I was the chief commercial lender at a community bank. And the bank said, Bill, you’re doing a great job, but we’ve got to cut costs. And you were the last one in, so you’re the first one out. And so at that point we had two daughters in college, had a mortgage to pay and I had to figure out how to reinvent myself. So had a, you know, had a little conversation with, with the man upstairs and said, uh, well, you’ve closed the door. How about opening a window? And Bill McDermott: (01:58) By the way, would you put a little neon around for me so I could see it. Bill McDermott: (02:02) And so that launched a great adventure of helping business owners become better financial managers. I saw in my banking career that generally business owners were great salespeople. They were great client delivery or operations people. Just about every CEO I met really struggled with the financial aspects of the business. They don’t teach it in school and there’s no on the job training. You know, when you’re the CEO. Matt Hyatt: (02:33) Right. Bill McDermott: (02:35) In my banking career. Also if I take it back all the way to the beginning. So I was the repo man for a bank auto dealer department, coming out of wake forest with my high powered undergraduate degree. And at that time, banks believed that you had to learn how to collect loans before you learned how to make loans. And so I had a, I had a, tow tow bar. I can’t remember what you call them, but anyway, I had a, I was the repo man. Matt Hyatt: (03:10) Wow. So you’re the heavy they send out to the field to pick up these cars that were moving at pace. Bill McDermott: (03:13) You know, I don’t, I didn’t really command much of a physical presence one year out in school. And plus I was newly married. So my wife thought she was going to be the youngest widow ever, but we survived and I did my best to collect those, collect those past due car loans. I have some stories, Bill McDermott: (03:35) But, but, but I don’t think your listeners would really be that interested in Matt Hyatt: (03:39) I don’t know. We could go a whole different path here than what we planned. That’s pretty interesting. So I actually, I don’t know that I remember that we have something in common there because I sort of started my career as a bill collector. I was a bill collector for JC Penny, back in the day. I didn’t have to go knock on any doors or see anyone in person everything was done on the phone. But what I found was, so my approach was Mr. Nice guy, you know, I’m here to help solve your problem and let’s see if we can work through it’s a payment plan or whatever. And what I found was that was actually very helpful and Matt Hyatt: (04:15) Sort of the, Matt Hyatt: (04:18) What’s the word I’m looking for, the training, the care and feeding of Matt Hyatt, you know, young professional, and just learning to work with people through difficult conversations. Bill McDermott: (04:28) Yeah, my clients tell me that I have a fair amount of empathy. And so I, I recall early in the days I tried to take, yeah, you catch more bees with honey than vinegar. And so why not try to put yourself in that person’s situation, understand what their circumstances are, what they can do, what they can’t do. Have reasonable expectations. I mean, let’s agree. Banks don’t want to repossess cars. And so the reality is allow that person to continue to use the car function in their life. Figure out a good solution that creates a win-win for both parties. Matt Hyatt: (05:11) All right, there you go. So I remember the financial crisis and some ways it feels like it was a long time ago. And in other ways it feels like it wasn’t that long ago, right? Bill McDermott: (05:22) Yeah, that’s for sure. Matt Hyatt: (05:22) Twelve years, right? It goes by fairly quickly. But I do remember one particular experience of going in a, there was a job fair career fair that was happening was probably 2008, maybe mid to late 2008 and arriving at this career fair. We had a booth, right? We were looking to hire and recruit young tech talent really, but just being shocked at the number of suits lined up outside the door to get into the career show. And it was, it was a very scary thing. A lot of people unexpectedly lost their jobs and that, and you’re absolutely correct. I don’t think it was unique to you. There were a ton of folks that, we’re not talking about entry-level employees necessarily we’re talking middle level and even high level executives, fun, fine. Suddenly finding themselves without a job. This was a scary time. So you taking the initiative to say, okay, I’m going to reinvent Bill McDermott, and now I’m going to be an entrepreneur. It was a brave thing, but we, we get a lot of courage when we’re forced to. Right. Bill McDermott: (06:38) What did they say? Necessity is the mother of invention. Matt Hyatt: (06:41) Yeah, exactly. Bill McDermott: (06:42) I think the other thing too, Matt is my dad was a banker. He was a career banker, but his career did take a turn at one point in time where he had an opportunity to get in on the ground floor of a sucessful finance corporation. But I think at that point in time, I held onto the belief that if you work really hard, your company is going to take care of you because I saw how companies took care of my father. Bill McDermott: (07:15) The other thing is, I think there is Bill McDermott: (07:18) A, there is a path that we seem to gravitate towards, which is go to college, get a degree, be a successful professional, work really hard, and you’ll have the ability to retire one day and then you can do what you love. And so in looking back, I bought into that dream, but that was not my dream. I believe at 54 years old, with 32 years of banking experience, I was destined to launch my own business. So believe it or not for any listener out there at 54, I started a business from scratch. You can actually do it anytime that you want to. Yes, there are risks involved, but that was the start of living my dream, Matt because what I had seen for years in banking, as I mentioned, business owners, struggle with how to improve cashflow, how to improve profitability, how to grow their business. Bill McDermott: (08:33) How am I sure that I have a well conceived strategy where I’m clearly differentiating myself in the marketplace? How am I doing at establishing processes so that I’m not having redundancies in my organization? How am I executing? Am I effective as well as efficient and then cash, you know, how do I create cash in my organization? Can I collect my money faster? Can I increase my revenue? Do I need to increase my prices? And that’s something, you know, I certainly tip my hat to you as a successful CEO of a 25 year business. I believe it’s, it’s roughly 25 years. You have seen a lot, but yet you have, have built a business and really, you know, beat the odds. Most 80% of businesses fail in the first five years. So, so 25 years, it’s not only a credit to you, but also a credit to the team that you built. Matt Hyatt: (09:32) Well, thank you. Thank you very much. Well, you know, it’s funny you say, you’re talking about building your business and starting a business at 54. Like I said, that does take quite a bit of courage. And I think for a lot of folks, it’s tough to make that sort of scary decision without some sort of pressure to do it right, because there’s some comfort and safety and

    55 min
  4. 07/08/2021

    Maintaining Authenticity | Kristina Blum & Jody Campbell

    https://youtu.be/hbweAGxzG0s In episode 24 of the Rocket IT Business Podcast, audiences are greeted by two of metro-Atlanta’s most outgoing legal professionals, Chief Magistrate Judge Kristina Blum and attorney Jody Campbell. Beyond doing the important work of their professions, Kristina and Jody have formed a philanthropic partnership that brings incredible value – and huge helping of fun – to our community. In this episode, you’ll hear more about: How Kristina Blum became Gwinnett County’s first female Chief Magistrate Judge The importance of personal relationships in business development The core components of a good team The impact of creativity in fundraising How to remain on the lookout for good partners The importance of being yourself How to find joy in your career Contact Information Kristina Blum | kristina.blum@gwinnettcounty.com Jody Campbell | jody@blumcampbell.com | 770-712-0923 Resources Mentioned blumcampbell.com Host: Matt Hyatt Guest: Kristina Blum Guest: Jody Campbell Show Transcript Music (00:00:15): Matt Hyatt (00:00:16): Hello everyone. And welcome to episode number 24 of the rocket it business podcast. I’m your host, Matt Hyatt. And today we’re sitting down with two of the most outgoing legal professionals. I think I’ve met judge Kristina Blum and attorney Jody Campbell beyond doing the important work of their professions, Kristina and Jody have formed a philanthropic partnership that brings incredible value and a huge helping of fun to our community. And we’re in for a treat today. Jody, Kristina, welcome to the show. Kristina Blum (00:00:43): Thanks Matt. So great to be here and see you. Jody Campbell (00:00:47): Thanks for having us. Matt Hyatt (00:00:48): Absolutely. So I’m going to just dive right in here and start hitting with super tough questions. Kristina, you are Gwinnett county’s, first female, chief magistrate judge, and I’d love to know what was the path to get there. Kristina Blum (00:01:05): Well, I, I actually, for years I’ve been a lawyer. I graduated from law school in 1994, I think. So I started representing you get the, you always tell people, you should take the first job you’re offered. It’s always easier to find a job. And sometimes you need to figure out what you don’t like to do before you can find what you do love to do. So I started working at this law firm, downtown representing cities and counties, and through just a couple of different law firm moves. I ended up being a senior assistant county attorney here in Gwinnette county. And one of my clients was the Gwinnette county magistrate court. So people don’t know, you know, judges and, and, and courts need attorney advice too. There might be issues that come up about policy or changes in the law, or even peoples, you know, sometimes Sue judges for reasons that, you know, have some to no merit. Kristina Blum (00:01:56): And, and I worked with Warren Davis, who’s the chief who was the chief magistrate at the time. And ironically asking you that question, I’m sitting right here at this desk and I was his lawyer and he’s one of my favorite people. He and I were already talking this morning and, and I was sitting here and after being his lawyer for a few years, he said to me, he goes, Kristina, I think I know what you’re supposed to do with your life. And he called me from this desk and he said, you’re supposed to be a judge. And I go Warren you crazy. I said, you’re crazy. And, and he, he pushed me into applying to be a magistrate judge. And I, you know, I, I applied to be a full-time judge and I didn’t get it. And I’m super thankful the first time I didn’t. Kristina Blum (00:02:34): But then Warren brought me into the core as a part-time magistrate. And I did that for five years and I kinda got into it and loved it. I, my glamorous job in the magistrate court was the first five years. I worked every single Saturday at the jail handling first appearance hearings for people who were arrested and dealing with bond issues and things like that. Yeah. People think judging is really glamorous. Matt Hyatt (00:02:59): Sounds like it. Kristina Blum (00:03:02): I worked, but at the time I had a six month old and a two year old. So it was kind of nice to be out of the house. And my husband enjoyed the, the father, you know, child time that he had with just the kids. So after a while, then I became a full-time judge in 2009. And having had the experience of, you know, being in the trenches with magistrate Corp. Kristina Blum (00:03:24): And then my full-time judge is primarily provides judicial assistance to other courts. So when I became a full-time judge, heck I was, I did juvenile court, recorders courts, period court, state court, I’d done trials, I’d done everything. And I really decided that it was something that I enjoy doing. I enjoy trying to solve problems for people and, and try to be part of the solution. It’s a, it’s a burdensome job. And if anybody who wears a robe, does it feel that it’s a burden, then they’re not in the right role. But in 2013, the current chief at the time, George Hutchinson, was appointed by the governor to be a spear court judge. So that left the chief magistrate judge job open. And the local legislation provides that when there’s a midterm change, the spear court judges, there were 10 at the time get select the new chief magistrate. Kristina Blum (00:04:16): So at that time in January of 2013, the superior court judges selected me to fill the unexpired term of then chief magistrate, George Hutchinson. So I have now been I’m in my third term, I’ve had two elected terms and then one appointed term. And it’s a job I really love, but I always tell people, you never know the impact you can have in the course of somebody’s career or job or in life or Michonne. As I am, like I said, sitting in this desk right now where one phone call 16 years ago changed the course of everything for me. Matt Hyatt (00:04:54): Unbelievable. So is it it pardon me for asking, but is it unusual to have women judges in Gwinnett? Kristina Blum (00:05:05): No. I think, you know, people say, oh, of course, it’s, you know, I, I was the first female magistrate, but a lot of people don’t know that in 1983 magistrate courts were actually created by the Georgia general assembly. They were created to take the place of recorders courts and justice of the peace courts, which were combined. Fortunately, we still get to keep our recorder’s court because it does a valuable service to us and dealing with county ordinance violations and traffic. But magistrate court provides a lot of judicial support to the other branches of justice. You know, we do, gosh, I’ve been a juvenile court judge, a probate I’ve done every court, I’ve done every kind of calendar because some other judges go on vacation. Or if a judge is in a murder trial and they can’t get to any of their domestic cases, one of my judges or myself, sometimes we go up there and we handle those cases to keep things moving. Kristina Blum (00:06:00): You know, I would say justice delayed is in fact, justice denied. If you have to wait for a family court decision for a year, that’s a, that’s your life’s on hold. So we’re very grateful, not only for our original jurisdiction things we have to do, but also to provide that judicial support role. But there’s a ton of women we have. Yeah, we have, Jody Campbell (00:06:21): here’s a fun fact, I was sworn in by… Kristina Blum (00:06:23): Women are great judges. Jody Campbell (00:06:25): Absolutely. Kristina Blum (00:06:27): Yeah. But, but what I was saying is that when, when the Georgia court, when the general assembly created magistrate courts in 1983, we’ve only had I’m the fourth chief magistrates. So there was judge Fred Bishop, judge Warren Davis, judge George Hutchinson, and then me. So I hope, I hope I have done a great service to my sisters out there by representing if the magistrate court well, and I will tell you a weird thing. Kristina Blum (00:06:55): When I became the chief shortly after all of the Metro chief magistrates were women and we formed a tight little group too. We talk all the time. I still talk to the chief magistrate of Fulton, Cassandra Kirk, all the time and to cab barrel Anderson. So we, we all know each other cob had a wonderful female, chief magistrate who moved on to become their da. But now, um, now there’s a guy and he always says, I hate breaking up the girl band, you know, be now the only guy, but, but I think women have, have a, an empathy and, and a patience that makes a woman not to say, I have plenty of male judges that are phenomenal, but I do think that women are good natural judges. Matt Hyatt (00:07:45): I would agree with that. So to make it perfectly clear for us lay folks, what exactly is the mission of the Magister court? Kristina Blum (00:07:54): Oh my gosh, it’s the best. Our court is the most accessible to anybody. I love what I do. I love what I do well, here’s the thing magistrate court handles and it’s, we handle things like all the search and arrest warrants. My court runs 24 hours a day, 365 days a year. I got a text from one of my judges in the middle of the night, last night with an issue that came up. So we keep the community safe by being accessible. We also, you know, people have a right to have a judge determine whether there’s sufficient evidence on a probable cause standard before their Liberty interests can be compromised. So by the time somebody is in jail, even 36 hours, one magistrate judge may have looked at that case three times. So there’s a lot of due process and constitutional protections that my court provides in the criminal context. Kristina Blum (00:08:45): We also handle most of the landlord tenant cases for the county. And we, we had an amazing project or project reset.

    1h 16m
  5. 05/17/2021

    Illuminating Your Potential | Lee Wolfe

    https://youtu.be/DMNRpYMf2JM Have you ever wondered how some of today’s most well-known businesses craft the perfect office cultures for innovation and creativity? In this episode of the Rocket IT Business Podcast, we sit down with Halogenex President and business coaching extraordinaire, Lee Wolfe to hear how he’s helped shape major players, such as Chick-fil-A, IBM, Fujifilm, Emory University, and General Mills. Through his expertise, Lee continues to help business owners create cultures of high-performance, while empowering people to shine brighter and embrace their talents. And now, with his more recent involvement with Convene, Lee is looking to connect leaders who want to develop best practices and maximize performance. In This Episode, You’ll Hear More About: Hurdles to eliminate to ensure a business doesn’t fail How to find a proper hiring pace When it’s worth salvaging a relation wit a team member and when it’s time to let them go Common misconceptions of rising leaders Steps to prepare for selling a business Why you should move from annual to quarterly goal planning How coaching can be used to transform work culture Benchmarks for measuring the success of coaching How to move from a task-forced manager to a vision-driven leader Contact Information Lee Wolfe | 770.979.3467 x2 | lee.wolfe@convenenow.com Rocket IT | 770.441.2520 | podcasts@rocketit.com Resources Mentioned Halogenex Convene RightNow Media Host: Matt Hyatt Guest: Lee Wolfe Show Notes Ryan Bonilla : (00:00) Today’s episode is brought to you by Rocket IT. Is your team still working remotely? Is it starting to look like a more permanent solution? Let us help you streamline that experience and increase productivity by creating a reliable network, increasing collaboration and boosting security. Click the link in this video description for more information about Rocket IT’s remote workforce roadmap. Matt Hyatt : (00:37) Hello everyone and welcome to episode 23 of the Rocket IT business podcast. I’m your host, Matt Hyatt. And today we’re talking with my friend and business coaching extraordinary Mr. Lee Wolf. For the past 31 years, Lee has served as the president of Halogenex serving as both a coach and consultant to organizations like Chick-fil-A, IBM, Fujifilm, Emory university, General Mills, and even Rocket IT. Through his expertise, Lee continues to help business owners create cultures of high performance while empowering people to shine brighter and embrace their talents. And now with his more recent involvement with Convene Lee is looking to connect leaders who want to develop best practices and maximize performance. Lee, welcome to the show. Lee Wolfe: (01:19) Thank you, Matt. Matt Hyatt : (01:20) Super glad to have you here. You and I have known each other for a good long time and you have been helping my team and we have seen the result of your influence on the organization. And so I wanted to give our listeners an opportunity to spend some time with you, because they don’t know you. Maybe you can tell us a little bit about your background. What is your professional background and how did you get into the coaching business? Lee Wolfe: (01:45) Well, I have a Bachelor’s and Master’s degree I got from University of Georgia. I have experienced organizational dynamics is varied as the army and Fortune 50 corporation and family business have everything from a business size to different industries. And what I’ve found is that people who are running businesses, executives, need somebody that they can rely on. Somebody they can talk to. Somebody that has expertise to be able to relate to their conditions and their struggles. Matt Hyatt : (02:25) You know, it’s funny you say that. Absolutely correct, executives do need people that they can talk to. And I have several times in the past told folks that being an entrepreneur or a business owner can be a very lonely experience because if things aren’t going well, or if there’s stress and, in our lives, there are not many folks that we can talk to. We can’t talk to our employees about it because that would scare them and probably make things more, less stable, right. Less stable than they might otherwise be. We can’t talk to our customers about it. And we most certainly can’t go home and talk to our spouse about it because that was here, that person too. And so having someone from the outside that’s maybe not directly vested from a financial perspective can be very helpful, just distant being able to talk. And I imagine that’s true with managers too. You know, they, if, if someone’s struggling, they don’t want to go to their boss and say, Hey, I’m really struggling here. Can you help me? Because that might put them on shaky ground and, and all the other same dynamics must most apply. Lee Wolfe: (03:37) That’s true. Matt Hyatt : (03:38) Did you start out thinking, you know, someday I’d like to, to be, a business consultant or is that something that kinda came along later? Lee Wolfe: (03:47) No, I was pretty much thrust into it as, um, when our family business was acquired. I, um, show the acquiring company what needed to be done. And they were very impressed and worked with them for five years. And they finally said, come show us nationally what you do locally. Matt Hyatt : (04:13) Oh, really? Wow. Lee Wolfe: (04:15) So I started working with the 50 or so locations that they had nationally helping them improve their performance. And that’s how my consulting business began. Matt Hyatt : (04:27) Wow. Lee Wolfe: (04:27) It was an internal consulting effort and it worked out well. Matt Hyatt : (04:34) It’s a huge spread between companies like General Mills. everybody knows that that organization. Chick-fil-A a lot of folks know that organization and small businesses like Rocket IT and others. And I know you’ve worked with a number of locally based businesses here in Gwinnett County. How in the world do you manage the differences between those I I’ve struggled. I’d just give you an example. I know that I have struggled and I’ve talked to you about this in the past. Even hiring somebody out of a large organization to bring them into a small organization. Often there’s such a culture shock there. Lee Wolfe: (05:09) Yeah. Matt Hyatt : (05:09) That’s a difficult transition. How do you, how do you find that working in those different, you have to sort of put a different hat on when you go into these different organizations? Lee Wolfe: (05:19) Not really. Matt Hyatt : (05:22) Really? Lee Wolfe: (05:22) The issues of business are the same, no matter what the size is. Matt Hyatt : (05:26) Interesting. Lee Wolfe: (05:27) You get to hierarchy this much stronger in a larger business, but the issues are almost identical from one organization to another. So it’s a matter of working through the structure of whatever the company has from a communication and coordination standpoint and a leadership standpoint. But when you’re working at the top of an organization, which is what I do there, they’re very, very similar. Matt Hyatt : (06:00) How about that? I wouldn’t have guessed that. Tell us about the name Halogenex where did that come from? Lee Wolfe: (06:06) It’s we decided that we were interested in shining a light on problems and solutions and the halogen bulb is the most bright, bold that you can, you can acquire. So halogen is the first part of the name to reflect what we do and EX is for excellence, which has to do with the results. So we shine a light and we create excellence in results. So in our name, we have our mission. Matt Hyatt : (06:40) I love it. Yeah. That’s, that’s very nice. I had actually thought about that before, but, I love how you put that together. So tell me I’ve I often refer to you and I often introduce you to my friends and colleagues as our business coach. I have gotten the impression, maybe that’s not your favorite description. You think of yourself maybe as a business consultant or a mentor. Tell us a little bit about what does Halogenex do. How do you describe the organization? Lee Wolfe: (07:10) Well, business performance consulting is a fundamental that we use. Executive coaching comes with that, or it can be separate depending upon the need of the organization. And both are supported by behavior profiles that we use in order to expedite results in working with people. Matt Hyatt : (07:35) Got it. Do you have a preference? Do you find it more fun to work with large organizations or small ones? Lee Wolfe: (07:41) No. I prefer to work locally. I have traveled enough in my career. I don’t need that anymore. I don’t need to wear out any more seats on the aircraft. Matt Hyatt : (07:59) Right. How’s the Zoom and Teams deal working out for you? Lee Wolfe: (08:03) It works, okay. I missed the interpersonal relationship, which I think most people do, but the thing I appreciate the most about it is the commute time. Matt Hyatt : (08:14) Yeah. It’s a lot easier, right? Lee Wolfe: (08:16) Yeah. Matt Hyatt : (08:16) I know for our team, we’ve got some folks that are closer to, services like high-speed internet and some are a little further away. And so that’s one challenge that we’ve run into a little bit is just sometimes if somebody is not got a great internet connection and I’m, I’m right here in Metro Atlanta, I don’t even have great internet at my house. And so sometimes I have to come into the office to do that. It seems like that’s working out okay for you? Lee Wolfe: (08:41) Yes. It’s it’s working fine. Matt Hyatt : (08:44) Yeah. So let’s, let’s jump into talking a little bit about businesses and some of the common pitfalls we all run into. We are all somewhat familiar with the statistics of the number of businesses that start every year and the number that fail. And it’s always rather shocking to hear how many bus

    1h 6m
  6. 02/26/2021

    Leading Change Through Influence | Brandon Hutchins

    https://youtu.be/v14bAb3TI1g In episode 22 of the Rocket IT Business Podcast, Matt Hyatt sits down with fellow entrepreneur and CEO of Gaskins Surveying and Engineering, Brandon Hutchins. As an employee turned business owner, Brandon’s passion for supporting his peers makes him an amazing steward of the organizations he leads. As if one business weren’t enough to keep him busy, Brandon is involved in multiple businesses at the same time, while serving as a hands-on coach for his leadership team at work and the new entrepreneurs he mentors. In This Episode, You’ll Hear More About: The transition from employee to owner The Influence Model How to grow through acquisitions Managing multiple businesses at once Serving as a pastor at work Contact Information bhutchins@gcssurvey.com Resources Mentioned Gaskins Survey and Engineering Integrity Construction Management Leadership and Self-Deception 5 Voices The Pursuit of God Host: Matt Hyatt Guest: Brandon Hutchins Show Notes Colleen Frangos (00:00:00): Today’s podcast is brought to you by Rocket IT. Experiencing malware, data loss, or a recurring technical glitch? Your technology should be seamless to your team. Visit Rocket IT.com/roadmaphelp or click the link in the video’s description to see how you can benefit from one of our personalized roadmaps. [inaudible] Matt Hyatt (00:00:34): Hello everyone. I’m your host, Matt Hyatt. And this is show number 22 of the Rocket IT business podcast. Today we’re talking with my friend and fellow entrepreneur, Brandon Hutchins. Before we dive in, let me tell you a few things I like about Brandon. First and foremost, Brandon has a big heart for people around him and I think that shows in everything he does. He’s an employee turned business owner, and he’s been an amazing steward of the organizations he leads and yes, that’s right organizations, plural as if one business weren’t enough to keep him busy. Brandon is involved in multiple businesses at the same time. Brandon is also a very hands-on coach for the leadership team at work. He leads a men’s group through his church and actively supports and mentors, other entrepreneurs all while raising a family with his wife, Nancy. Brandon, welcome to the show. Brandon Hutchins (00:01:21): scraping here. Thanks man. Matt Hyatt (00:01:23): And I’m so glad to sit down with you. We had a little chat beforehand catching up a little bit, but I always enjoy spending time with you. Brandon, you live on the other side of town, so we don’t get to see each other in person too often, but glad for technology like zoom, let us get together and hang out a little bit. Brandon Hutchins (00:01:41): way on the other side of the world in Marietta, Georgia. Matt Hyatt (00:01:44): That’s right. Well, you know, it’s probably not very many miles, but as we all know, traffic is horrendous around here even during the pandemic. And so, Brandon Hutchins (00:01:52): but it’s still, it’s still not just skipping the job. Matt Hyatt (00:01:56): So I want to kind of start off in the way back machine here a little bit, I know you graduated from Georgia tech, which means you’re super sharp. I know that engineering background right out of school, you landed the job, a little tiny company called Kirsten young. I’d love to kind of hear a little bit about that. How did that happen? Was that your, your aim and was it what you expected when you, when you got in there? Brandon Hutchins (00:02:22): Yeah, I’ve thought through that period of time a lot, and I have a senior in high school. I have one in college and one is a senior in high school and two that are younger, but we’ve been talking about college and we’ve been talking about career and all that kind of stuff. And to be honest, man, I didn’t know. I really didn’t know what I wanted to do. I you know, I liked math. I like the technical side of things and I was thinking about sports to a certain degree. And anyway, I ended up going to tech and without that vision, for what I wanted to do With my life and I kind of looked around, I was very driven. The joke that I kind of have is I kind of looked around and said, well, the Coke building is kind of one of the biggest buildings I sure would like to be the CEO of Coke one day. So Matt Hyatt (00:03:16): There you go. There’s still a chance. Brandon Hutchins (00:03:18): Yeah, there’s still a chance. But you know, I, I didn’t know what I wanted to do. And consulting really felt like a great Avenue for me. It’s like, you know, I’m going to be exposed to businesses. Hopefully I can add some value to them along the way. And you know, it was a really good fit for me. It was great, because there were just a ton of sharp people. I loved the way they structured their business and got to travel a lot, which at the time was kind of cool. I don’t know if I’d love that today, but back then it was nice and just made a ton of friends. And I think one of the things that I really enjoyed at Ernst and young, they did a good job of showing you how to, how to do well. They define success for you, you know? So it was like, Hey, if you want to win here, here are the bullets, you know, in my personality is like, give me a checklist or a bullet list. And I’m like, yeah, that. So if I want to do well, that’s what I have to do to either, you know, get good ratings or get promoted to the next level. And I appreciated that and they did that while connecting the culture piece of the equation. So I think that was the first time my eyes were open to what a good culture look like. And I really enjoyed just being with the people and meeting tons of friends that really, I kept in touch with even some to this day. So I was only there for two and a half years and it probably felt like 10 as fun as it was, we, we worked a lot. That was you know, that’s kind of, you know, somewhat of the tradition as the younger folks in the organization. We, we worked a lot and but I enjoyed it, you know, I think when you’re doing something that you’re enjoying you, the time seems to fly, you know? Matt Hyatt (00:05:21): Right. Brandon Hutchins (00:05:21): And so we, yeah, I piled in the hours in that period of time. Matt Hyatt (00:05:27): So you mentioned something that I think a lot of young people face is, you know what, before we know it, we’re legally an adult before we know it, you know, 20, 22 years, 25 years old and not everyone’s sort of figured out what they want to do yet. I think college can be a great place to figure that out, but I am curious your, your degree at Georgia tech, did that kind of line up with what you were doing at Ernst young? Brandon Hutchins (00:06:00): So as an I E it’s kind of, it’s definitely not open-ended, but I think what I ended up doing and consulting was not traditional industrial engineering work. I think traditional industrial engineering work would be more like maybe being a production manager or assembly line manager at a distribution center, you know, maybe even, maybe even air traffic control, you know, things that deal with scheduling and time and efficiency and process. That’s really a lot of what I used to do but I think that’s one of the reasons why Ernst and young and really at the time, the big six consulting firms really liked IE’s because it was kind of a people dynamic and a process. And those were kind of the big buzz words at the time, people process and technology. And so, you know, at tech, you had the technology and the IEP process and, you know, I think they, they were looking for people that could relate with other people too. So it seemed to be a good fit. Matt Hyatt (00:07:14): Yeah. So what was the, what was the transition from there to Gaskins and am I missing anything in the middle or was it, Hey, I’m leaving arts and young I’m going to work for, for Gaskins. Brandon Hutchins (00:07:27): It was tough. It was tough. I probably here’s, here’s the little Matt Hyatt (00:07:30): Cause Gaskins was as a small business, when you joined, right? Brandon Hutchins (00:07:33): Yeah. Matt Hyatt (00:07:34): You probably came from this very rigid, structured environment to something less than that. Brandon Hutchins (00:07:38): So quick backstory, because I feel like it’s, it’s important. So Gaskins Gaskins was founded by my stepdad, Johnny Gaskins. And so when I was growing up, Johnny, it was very important for him, for me to work. Even though I played a bunch of sports and was really involved in school and church, he was like, when you’re not playing a sport, you’re going to work. And so every summer and winter I was working on a field crew at Gaskins. And so to be honest, I hated it. I mean, I hated it. I just you know the, especially in the summertime with the, the bees and the sweat and, you know, I just, I, I, I knew early on that it would be better for me to use my brain than my brawn in my work. And I have tons of respect for folks that do, you know, have a trade and, and really work with their hand. You know, I just, that’s just not, wasn’t going to be my best for sure. So anyway, I just, in my mind, when I thought of a career for me, I felt Gaskins was the least place in the whole world that I wanted to go work. And really the only reason that I did. Matt Hyatt (00:09:03): What a cruel twist of fate. Brandon Hutchins (00:09:05): Yeah. You know, I guess as part of my life, and maybe this is, you know, just part of my story, my faith has been, you know, it’s the most important thing to me. And, and it’s really the reason why I came to Gaskins. I really felt like both me and my wife, Nancy, we both just felt led that I needed to talk to Johnny about potentially coming to Gaskins and I did not want to do it, but I felt like that’s what I was supposed to do. And I’ll save some of the details of kind of what actually happened. But Johnny ac

    1h 17m
  7. 02/03/2021

    Creating Remarkable Experiences | Neil Stevens

    https://youtu.be/i9VKLJrdHS8 On this episode of the Rocket IT Business Podcast, we have the pleasure of speaking with one of the banking industry’s most admirable leaders, Neil Stevens. Having served as Oconee State Bank’s President and CEO for the last four years, Neil and his team have carefully crafted an organization that generates remarkable experiences for the communities it serves. And now, as many small businesses continue to navigate the negative effects of the COVID-19 pandemic, Neil’s team has shifted to provide support through innovation and new initiatives. In This Episode, You’ll Hear More About: The Path to becoming a leader in the financial industry How to effectively shift values of a long-term institution The importance of relationships in business Managing business expansions How the banking industry kept small business afloat during the pandemic How traditional businesses can innovate How to keep values and purpose alive in remote operations Contact Information: Oconee State Bank Website nstevens@oconeestatebank.com Mailing Address: 25 North Main street, Watkinsville, GA, 30677 Resources Mentioned: Andy Stanley Podcast Host: Matt Hyatt Guest: Neil Stevens Show Notes Matt Hyatt (00:00): Hello, and welcome to the 21st installment of the Rocket IT Business Podcast. I’m your host, Matt Hyatt. And today we have the pleasure of speaking with one of the banking. Industry’s most admirable leaders, Neil Stevens. Intro (00:12): [Music Plays] Matt Hyatt (00:27): Served as a Oconee State Bank’s president and CEO for the last four years, Neil and his team have carefully crafted an organization that generates remarkable experiences for the communities it serves. And now as many small businesses continue to navigate the negative effects of the COVID pandemic, Neil’s team has shifted to provide support through innovation and new initiatives. But before we get ahead of ourselves, let’s first welcome Neil to the show. Neil, I’m glad to have you here. Neil Stevens (00:53): Thank you, Matt, for having me. It’s an honor to be here. Matt Hyatt (00:58): Yeah, absolutely. So you are broadcasting from the thriving metropolis of Watkinsville. Neil Stevens (01:05): Yes, sir. Absolutely Matt Hyatt (01:08): Our friendly neighbors to the East. So glad you’re here. Hey, I want to dive right in you and I have been friends for a while now. We have known each other pretty good long time. I feel like it’s been 10 years or so. Neil Stevens (01:19): Yeah. It goes back to that first round table, that innovation round table that we used to be a part of. Yes, yes. Matt Hyatt (01:25): Yeah. Well, I would love to just let our audience get to know you just a little bit. And I want to kind of roll back a little bit the entire time. I’ve known you as a banking professional and leader, but I understand that that’s not maybe where you started. Can you tell us a little bit about your background and how you got to where you are? Neil Stevens (01:46): Sure, sure. So my father was a firefighter and he fought fires for 38 years, retired as a captain on the Macon County fire department. And so, I grew up around sirens and spending birthday parties at the fire station spending the night there with him. And so we had a really good friend who was the owner of the local ambulance service in Macon and it was called Mid-Georgia ambulance service. And I guess it was probably around 1983 or so. I was I was a junior in high school and he asked me to come dispatch. And so I was a dispatcher for the service. And then when I started at Mercer, I went to Mercer working on a business degree. And while I was at Mercer, I went to paramedic school. And then for those years at Mercer, I worked full time at the ambulance service, but also was a full-time student. So I loved my time as a paramedic. That was really fun and very exciting. So that was sort of the first real job I had. Matt Hyatt (02:45): Yeah. Well, man, I’ll tell you what your father sounds like an amazing guy. 38 years as a firefighter. Neil Stevens (02:51): Yeah. Yeah. He passed away about four years ago. But what an incredible man for sure. No question. Matt Hyatt (02:58): I’m amazed to hear about that long of a career. That’s a good long time. Well, I wonder as you’re kind of going through school, you said you’re studying business, but you’re working full time as a paramedic at the same time. That’s a big load all by itself, right. Trying to juggle those two things. And I admire you for doing that. I wish more of our college students would kind of embark on that path of working and going to school at the same time, but that, you know, that’s a big commitment and and it’s not an easy thing to do, but I am curious, was that the intended trajectory? You know, I’m a paramedic today, but man banking world watch out I’m on my way. Neil Stevens (03:46): So, you know, I get that question a lot. So, you know, I thought I would maybe study medicine or get into nursing or something of that nature. And honestly studying business at Mercer and working at the ambulance service is what intrigued me was the business side of the ambulance business. And so that was my hope was, but the service was too small to really have a career opportunity there in that role. I mean, the owner wore most of those hats. So I was interested in hospital administration. And so I interviewed with several hospitals, but at the time this was back in 89 or 90, the economy wasn’t that great and hospitals just were not hiring. And so it was just a very difficult time. And so I went to a career fair and met a lady there with CNS Bank. Neil Stevens (04:40): And the next day she called me back and offered me a position on their management training program for CNS national bank, which was based in Atlanta. And it was in the middle Georgia market. And my brother, he’s been a big influence on my life. My middle brother, he has been in banking for a number of years and I called him and I said, Mark, what do you think about the opportunity here with CNS? And he said, you know, he said, banking is a great career. He said, I know you may have other aspirations, but he said, just go do it a couple of years and you can figure out what you want to do. And he said, you know, then you can go from there. So that was I guess 31 years ago. And so here I am still in the banking business and never made it the hospital administration, but that’s always intrigued me as well. Matt Hyatt (05:30): Well, you know, that’s a fun story. I, I love hearing a little bit about your brother and the influence they had on you. That’s pretty awesome. And good to know, you know, if that banking thing doesn’t work out. Neil Stevens (05:43): Exactly. I’ve forgotten a lot of stuff since then, and I’m sure technology has improved drastically, but Matt Hyatt (05:51): So I, in my notes here, I think it would be remiss if I didn’t mention that there was also a moment of fame see that you were on a TV show. Is that right? Neil Stevens (06:04): Yeah. I don’t know that this is the way you want to become famous. But while I was at the ambulance service, I I guess I was about probably three or four months from graduating from Mercer, but we were going to a call one day and we were we hydroplaned and we flipped our ambulance. We were in it and our ambulance flipped in a troubleshooter for Georgia Power happened to see it. He was going to work and he happened to see it. And he ran over and literally pulled my partner out of safety before the ambulance was fully engulfed in flames fire. So anyway, Rescue 911, our younger listeners would never know the show. Now our older listeners would remember that show. It was really the first, I call it the first reality TV show because it would come on and re-enact the story exactly the way it happened? Well, they heard about these events and they came to Macon, Georgia, and they reenacted the entire event just as we described and they were spot on. And so those who want to see it again, it’s not anything to be proud of flipping an ambulance, but those who want to see it are welcome to go to Google and Google Rescue 911, Rescuers Rescued. That’s the name of the episode and you will see it as a good story because what, Norris Thomas was the guy who pulled us out, what he did and how we saved our lives. And this it’s a very inspirational story from that perspective. But you know, I’d rather been me, you know, going in to save someone from a burning house than me being the one, flipping an ambulance and having the rescue. Matt Hyatt (07:46): Right. Did we get to see a young looking Neil Stevens in that, or Neil Stevens (07:50): A little heavier Neil Stevens. Younger, certainly, but yeah, I did a lot of exercise in high school, but in college I sort of quit and I kept eating the same amount. And so I’m probably about 215 in that video. Matt Hyatt (08:06): Wow. Well, you know, it’s funny, you mentioned that I actually, I think I commented the other day. You seem to be the picture of health these days, every time I see you, you look fantastic. Neil Stevens (08:17): I don’t know about that, but I think exercise is one way to clear my mind. And so it’s just, just been a hobby for a number of years. Matt Hyatt (08:25): Is that the secret of it? It’s hard. It’s really tough as you know, to lead an organization, maybe balance family life and personalized with that, and also try and stay fit. Is that the secret, just lots of working out? Neil Stevens (08:43): I think it’s intentionality and then you have to put focus and priority on the things, whether it’s family time. I think to me, you know, staying fit provides energy. I don’t do it to live longer. I’m a goal oriented person. So I get to set some goals. I feel a lot better. I have a lot more energy. I’ve got high blood pressure that r

    56 min
4.2
out of 5
5 Ratings

About

Focused on cutting-edge leadership and technology insight, the Rocket IT Podcast fuses these two unique genres, providing listeners with a business-oriented series unlike any other. With over 24 years of experience in the information technology industry, Rocket IT Founder and CEO, Matt Hyatt and his team guide audience members on journeys of exploration and discovery, delving deep into some of today’s most trending topics. From these endeavors, Rocket IT strives to empower listeners through the human connections we establish with guests, and the wealth of knowledge they bring to the table. By employing a listen-first approach in their discussions, Matt and his team are able to ask guests the key questions that spark both enlightening conversations and innovation. To learn more about Rocket IT and its podcast, we encourage you to visit www.rocketit.com.