Rush to Resolution: Transforming Customer Experiences for Growing SaaS Companies

Brett Rush
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Rush to Resolution is transforming customer experiences for growing B2B companies. We are Customer Support Systems Architects and CX leadership coaches. - Create structured systems that drive clarity and consistency. - Drive efficiency with clear decision-making frameworks. - Increase productivity and scale with intelligent systems and refined processes. - Unlock your CX team’s potential with expert coaching and strategic guidance. Ready to create the CX org you deserve? Schedule a free 30-minute strategy session with me. https://rushtoresolution.com/connect

  1. CX-News.com Feb 5, 2026 - Deeper AI Context, Automation Rate Metric, and Real-Time AI Suggestions

    FEB 4

    CX-News.com Feb 5, 2026 - Deeper AI Context, Automation Rate Metric, and Real-Time AI Suggestions

    February 5, 2026 - CX-News Headlines 0:00 Introduction1:03 Notion2:09 Intercom3:00 Zendesk3:39 Helply3:59 Lorikeet4:26 Sierra4:48 Decagon5:04 Pluno5:22 Plain5:34 Zipchat5:47 Outro You can find these links directly to these updates on our website at CX-News.comRush to Resolution offers professional development for Customer Support Leaders. If you are looking for an advisor to guide you towards a scalable Support strategy, let's connect for 30 minutes with me and let’s talkhttps://rushtoresolution.com/connect/This no-pressure meeting is your chance to explore how you can meet your 2026 targets and scale Support operations.Have a great day and a productive week! Follow me: 📝 ⁠CX Blog⁠ ▶️ ⁠⁠⁠⁠YouTube⁠ 📚 ⁠⁠⁠⁠LinkedIn⁠ 🎧 ⁠⁠⁠⁠Spotify⁠ 🆇 ⁠⁠⁠⁠X.com⁠ 🦋 ⁠⁠⁠⁠BlueSky⁠

    6 min
  2. CX-News.com Jan 29, 2026 - Zendesk Unified Nav, Ada x Medallia, Channel Expansions

    JAN 29

    CX-News.com Jan 29, 2026 - Zendesk Unified Nav, Ada x Medallia, Channel Expansions

    Zendesk released unified navigation, standardizing their interface across Support, Admin Center, WFM, QA, and AI agents. Ada and Medallia announced a partnership connecting voice-of-customer intelligence directly to AI agent workflows. Pylon continues expanding channel support with SMS. Plus updates from Linear, Plain, Pluno, Attio, Freshworks, Notion and Dixa. January 29, 2026 - CX-News Headlines 0:00 Introduction1:22 Zendesk2:15 Linear2:36 Ada and Medallia3:07 Plain3:26 Pylon3:39 a side note for CX Leaders4:00 Pluno4:20 Attio4:45 Freshworks5:04 Notion5:25 Dixa5:38 Outro Does scaling Customer Support feels like an uphill battle? You don’t have to figure this out all alone. Schedule a free 30 minute strategy session. This is a no obligation, no pressure meeting, and is your chance to explore how we can work together . Visit ⁠⁠⁠RushToResolution.com⁠⁠⁠ and tell me about what you want to achieve. Your breakthrough is one conversation away. Have a great day and a productive week! Follow me: 📝 ⁠CX Blog⁠ ▶️ ⁠⁠⁠⁠YouTube⁠ 📚 ⁠⁠⁠⁠LinkedIn⁠ 🎧 ⁠⁠⁠⁠Spotify⁠ 🆇 ⁠⁠⁠⁠X.com⁠ 🦋 ⁠⁠⁠⁠BlueSky⁠

    6 min
  3. CX-News.com Jan 22, 2026 - AI agents leverage video for Customer Support visual analysis

    JAN 22

    CX-News.com Jan 22, 2026 - AI agents leverage video for Customer Support visual analysis

    Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. SaaS platform companies wasted NO time building and launching Q1 updates. We don’t have a main story today due to the number of product releases we’re covering this week. January 22, 2026 CX-News Headlines: 0:00 Introduction1:32 Siena CX2:16 Wistia2:55 Embrace.ai3:23 Plain3:41 Pylon4:05 Decagon4:42 Help Scout5:03 Guru5:42 Lorikeet6:07 Gorgias6:34 Outro FOLLOW▶️ https://www.youtube.com/@RushtoResolution📚 https://www.linkedin.com/company/rush-to-resolution/🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661🆇 https://x.com/brettrush🦋 https://bsky.app/profile/brettrush.bsky.social/

    7 min
  4. CX-News.com Jan 15, 2026 - Voice AI is creating ambient support

    JAN 15

    CX-News.com Jan 15, 2026 - Voice AI is creating ambient support

    At CES 2026, Voice AI showed up in cars, wearables, TVs, and home devices, and it's not waiting for customers to reach out. It's booking appointments, paying for parking, and remembering past interactions on its own. SoundHound, Kardome, and Transcarent are building "ambient support." Support that's invisible and embedded in everyday life. In this week's CX News roundup, I'm covering: 0:00 - Episode Intro0:32 - Rush to Resolution Support Consulting1:03 - What Voice AI at CES 2026 means for support leaders4:33 - HubSpot's two-way sync with Zendesk4:55 - Gorgias automation for TikTok Shops5:08 - Guru sunsets features and adds new integrations5:49 - Notion's AI-powered forms6:06 - Pluno's QA tooling for support teams6:20 - Dixa's image-understanding AI agent6:45 - HappyFox Autopilot launch7:04 - Episode Outro People are getting comfortable with AI conversations. That's a shift worth paying attention to. What does "ambient support" look like in your industry? ------------------------------ Does scaling Customer Support feels like an uphill battle? You don’t have to figure this out all alone. Schedule a free 30 minute strategy session. This is a no obligation, no pressure meeting, and is your chance to explore how we can work together . Visit ⁠⁠RushToResolution.com⁠⁠ and tell me about what you want to achieve. Your breakthrough is one conversation away. Have a great day and a productive week! ------------------------------ Follow me: 📝 CX Blog ▶️ ⁠YouTube 📚 ⁠LinkedIn 🎧 ⁠Spotify 🆇 ⁠X.com 🦋 ⁠BlueSky

    7 min
  5. CX-News.com: Intercom & Zendesk Dec 2025 releases

    JAN 7

    CX-News.com: Intercom & Zendesk Dec 2025 releases

    Customer Experience News - a place to learn about updates and releases from all of the tools that are building solutions for Customer Support, Success, and Growth. If you’re considering different tools to solve your specific workflow, this podcast is for you. January 8, 2026 Headlines (from December updates): 0:00 CXPN Introduction 1:22 Intercom 2:32 Linear 2:59 Help Scout 3:22 Gorgias 3:46 Front 3:59 Pylon 4:20 Plain 4:44 Zendesk 5:29 Birdie 5:44 Outro ----------- FOLLOW ▶️ https://www.youtube.com/@RushtoResolution 📚 https://www.linkedin.com/company/rush-to-resolution/ 🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 🆇 https://x.com/brettrush 🦋 https://bsky.app/profile/brettrush.bsky.social/

    6 min

  6. JAN 6

    Customer Support Consultant, Auditor, and Architect for SaaS B2B Customer Support systems

    When support volume becomes difficult to manage, customer retention drops, or you need a scalable operational strategy, Rush to Resolution organizes, prioritizes, and optimizes your customer support operations. With our SaaS Support consulting or implementation:→ Expect increases in CSAT, reductions in handling time, and fewer repeat conversations.→ Expect faster response times, cleaner escalations, and fewer gaps across the entire customer journey.→ Expect a reduction in conversations, role clarity of a customer’s lifecycle, and a strategy to scale the Support team.→ Expect an increase in employee engagement, increase in retention within the company, and decrease in role confusion. Your company is growing and your customers deserve an incredible customer experience. Connect with me and let's talk about your SaaS B2B customer strategy. Visit RushToResolution.com and schedule your free strategy session today.

    1 min

  7. SEASON 2, EPISODE 1 TRAILER

    Rush to Resolution - Transforming customer experiences for growing B2B companies.

    Rush to Resolution is transforming customer experiences for growing B2B companies.I’m Brett Rush with 20 years in CX, and I’ve discovered my passion in architecting customer support systems and coaching CX leadership. Too many CX leaders, even the tenured ones, find themselves stuck, unsure how to move forward. There’s already so much on your plate that it’s difficult to find time to figure out how to evaluate workflows, create new processes, or scale for success.If you’re ready to stop spinning your wheels and start building the CX org you truly deserve, here’s what you need to do next.Visit RushToResolution.com and click Book Free Consultation to schedule your free strategy session today.#CustomerSupport #CustomerService #CustomerExperience #CustomerSuccess #CXStrategy #StartupGrowth #Founders #CXOperations #StartupOperations #ScalingBusiness #BusinessStrategies #GTM #B2B #RushToResolution

    1 min
  8. Customer Support shouldn’t find out about product launches from customers. Learn how to get a seat at the Product table.

    08/05/2025

    Customer Support shouldn’t find out about product launches from customers. Learn how to get a seat at the Product table.

    Customer Support shouldn’t find out about product launches from customers. Does this sound familiar? Maybe a little triggering? This is something I had to come to grips with: → What if Support reached out to Product, instead of waiting for Product to reach out? “It’s not that easy. They don’t have the time to talk to Support.” Trust me, I’ve been there. Support needs to create value for Product and Engineering and then you'll have a weekly meeting. At Frame.io, I matched Senior Support Leads with each of the Product Managers to discuss the VOC specific to their Product area. My team would mine data to uncover customer feedback that the PM didn't know they needed. The voice of the customer provides different perspectives for the company. But Customer Support is the gatekeeper with the key. It’s up to you to unlock the voice of the customer so you have a seat at the Product table. ------------------------------ Does scaling your company's customer experience feels like an uphill battle? You don’t have to figure this out all alone. That’s why I offer you the opportunity to schedule a free 30 minute strategy session. This is a no obligation, no pressure meeting, and is your chance to explore how I can help you organize, prioritize, optimize or advise your CX strategy. Visit ⁠RushToResolution.com⁠ and click Book Free Consultation today. Your breakthrough is one conversation away. Have a great day and a productive week! ------------------------------ Follow me: ▶️  ⁠https://www.youtube.com/@RushtoResolution⁠ 📚  ⁠https://www.linkedin.com/company/rush-to-resolution/⁠ 🎧  ⁠https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661⁠ 🆇  ⁠https://x.com/brettrush⁠ 🦋  ⁠https://bsky.app/profile/brettrush.bsky.social/⁠

    5 min
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Rush to Resolution is transforming customer experiences for growing B2B companies. We are Customer Support Systems Architects and CX leadership coaches. - Create structured systems that drive clarity and consistency. - Drive efficiency with clear decision-making frameworks. - Increase productivity and scale with intelligent systems and refined processes. - Unlock your CX team’s potential with expert coaching and strategic guidance. Ready to create the CX org you deserve? Schedule a free 30-minute strategy session with me. https://rushtoresolution.com/connect

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