The CX Chat

Sabio

0.0 (0)
科技

A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

2021/06/30 · 附赠内容

CX eBook

In this CX eBook, we explore what customer experience means and why now it’s more important than ever. We answer the key questions which can help to create a winning customer experience strategy. The topics covered: - Introduction: Why Customer Experience is more important than ever - What is Customer Experience (CX)? - Why CX is core to business success - Case Study: BGL Group - What makes a great Customer Experience? - Case Study: HomeServe - Building the right CX strategy - Case Study: loveholidays - Create a Brilliant Customer Experience - Sabio CX Insights – 5 key drivers for CX acceleration - Sabio – your Customer Experience Partner

41 分钟
2020/09/29

S2. EP10 - A paradigm shift is on the horizon for Contact Centres

In our season finale, Aileen Allkins, CEO and Founder of Aileen Allkins Consultancy (AAC) joins Matt and Simon in the pod booth to discuss whether the Customer Service Industry is on the precipice of a paradigm shift in the way they operate or whether businesses will go back to the way they were. Connect with Aileen on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

33 分钟
2020/09/18

S2. EP9 - Has the pandemic changed the Contact Centre industry forever?

The BGL Group shifted its entire customer service team to a remote working model in just 10 days, an extraordinary feat of agile and innovative thinking. In this podcast, Lisa Steele, Customer Service Director of BGL Group joins Matt and Simon in the pod booth to discuss how the team managed to mobilise so quickly, what were the lessons learnt and how they adapted to ever changing customer expectations. Connect with Lisa on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

37 分钟
2020/09/08

S2. EP8 - How to make every leader in your company a CCO and how to drive growth with service excellence

In S2. EP8, Martin Schilling, joins Matt and Simon in the pod booth to discuss the importance for every leader to become a Chief Customer Officer and best practices on how to drive growth with service excellence. Connect with Martin on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

32 分钟
2020/09/01

S2. EP7 - Is it possible to create a real ‘customer first’ culture?

In S2. EP7, Ben Bax, Client Services Director joins Matt and Simon in the pod booth to discuss how to create a customer first culture and the obstacles organisations face in pulling this off. Connect with Ben on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

38 分钟
2020/08/26

S2. EP6 - What impact does the ‘Halo Effect’ have on Customer Experience?

In S2. EP6, Victoria Hamilton, Director of Orange Falcon Consulting joins Matt and Simon in the pod booth to discuss what the Halo Effect is and how it impacts Customer Experience. Connect with Victoria on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

38 分钟
2020/08/18

S2. EP5 - CX Ambition – Turning your CX strategy from ambition to reality

In S2. EP5, Gerry Brown, The Customer Lifeguard joins Matt and Simon in the pod booth to discuss how CX professionals can turn their strategic aims and goals into a reality. Connect with Gerry on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

40 分钟
2020/08/11

S2. EP4 - Walking in the shoes of your employees

In S2. EP4, Kate Thornton joins Matt and Simon in the pod booth to discuss her experiences as a CX leader walking in the shoes of the employees. Connect with Kate on LinkedIn. Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

35 分钟

查看全部 22 集

A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

创作者

Sabio
活跃年份

2020年 - 2021年
单集

22
分级

儿童适宜
版权

© 2023 The CX Chat
节目网站

The CX Chat