SaaS Ops in Action: How Insurity Built a System That Works

SaaS sprawl doesn’t fix itself—smart operations do. Vlad Tsapko, VP of Business Operations at Insurity, breaks down how his team built a functional, data-driven SaaS Management program that reduces waste and supports business growth. In this episode, you’ll hear why SaaS Ops is essential for managing big software spend, how data integrity supports smarter decisions, and why continuous improvement keeps the program effective over time.

Chapters

00:00 Introduction to SaaS Operations

03:19 Defining SaaS Ops and Its Importance

05:35 Building a SaaS Management Program

07:31 Cost Savings and Budgeting Strategies

10:25 Establishing a SaaS System of Record

12:53 Data Integrity and Business Buy-In

15:40 Optimizing Renewals and Negotiations

17:17 Process for Renewal Preparation

19:11 Driving Value at Renewal

23:40 Vlad's Dream SaaS Ops Playbook

25:44 Lessons for the Future