Salesforce Architect on scaling shared understanding across 80,000 global workforce with Ian Varley

How do you keep a massive, distributed engineering organization with 80,000 employees aligned and actually understanding one another? In this episode of Distributed, host Jack Hannah sits down with Ian Varley, Principal Architect at Salesforce, to talk about how he helps their thousands of engineers across global teams stay informed and connected.

Their conversation explores why clear communication is the backbone of great engineering, practical ways to disseminate knowledge across distributed teams, and how to use AI to make it all faster and easier. You’ll come away with tips you can use right away to break silos, build trust, and make information flow more smoothly in your own organization.

—

Where to find Ian Varley:

• LinkedIn: https://www.linkedin.com/in/ianvarley/

• Website: https://ianvarley.com/

—

Where to find Jack Hannah:  

• LinkedIn: ⁠https://www.linkedin.com/in/jack-hannah/⁠

• Website: ⁠https://tuple.app/⁠

—

Timestamps:

(00:00) Intro

(01:11) What “borg up” means and why shared understanding matters

(02:20) Practical techniques for using LLMs to communicate more clearly

(05:25) Why you can’t just ask an LLM to write for you

(06:45) How writing itself sharpens thinking and adds clarity

(08:34) The risk of “enshittification” in communication and how to avoid it

(09:38) Using LLMs as a true thought partner instead of a shortcut

(10:55) Why investing in shared understanding pays off in the long run

(16:55) Ian’s unique role at Salesforce as a knowledge sherpa

(22:02) How Ian’s role evolved to Principal Architect with a focus on mentoring and educating

(25:05) What Ian learned from blending engineering, infrastructure, and coordination on HBase

(30:34) How Ian amplifies impact by enabling others to spread knowledge

(33:30) How AI can make work easier

(35:15) Co-Intelligence and the framing of AI as “alien intelligence”

(36:56) Ian’s process for title generating with Claude

(39:00) Closing thoughts

—

Referenced:

• Salesforce: https://www.salesforce.com/

• Haohan Wang’s post on X: https://x.com/HaohanWang/status/194741703347975783

• How Staff Engineers approach leading remote teams with Cassia Scheffer: https://tuple.app/distributed/how-staff-engineers-approach-leading-remote-teams-with-cassia-scheffer-from-wealthsimple

• Creating High-Performing Remote Engineering Teams with Carlos Rosão: https://tuple.app/distributed/creating-high-performing-remote-engineering-teams-with-carlos-rosao-from-newstore

• 10 Principles for Architecture at Salesforce: https://engineering.salesforce.com/10-principles-for-architecture-at-salesforce-82105d5399a8/

• Brad Arkin on LinkedIn: https://www.linkedin.com/in/brad-arkin/

• Co-Intelligence: Living and Working with AI: https://www.amazon.com/Co-Intelligence-Living-Working-Ethan-Mollick/dp/059371671X