2D AGO · BONUS

Mini Moment #21: 14 New Clients a Week and How She Got Them – with Tegan from Moosh

In this Mini Moment, Tegan from Moosh joins Jen to talk about something most salon owners are quietly stressing about...marketing. Specifically, what to actually spend money on, when to bring someone in to help, and what kind of return you can realistically expect. After years of consistent regulars, Tegan is in a rebuild season and marketing to brand new clients is now non-negotiable. She shares exactly what she has been doing, why she finally outsourced her paid ads, and how that decision is now bringing in 14 new clients a week. This is an honest, practical conversation about the chicken and egg of marketing spend, why you cannot build a business on Instagram posts alone, and why finding people who actually understand your brand is the difference between marketing that lands and marketing that makes you cringe. What we cover Why community Facebook pages are not the answerThe real cost of trying to run paid ads yourselfHow to know when it is time to outsource your marketingWhat a proper marketing agency actually does for a salonWhy understanding your brand has to come before outsourcingThe chicken and egg of marketing investment when cash is tightOne client a week from your team can fund the whole marketing budgetWhy patience is part of the marketing strategy Mentioned in this episode: https://www.salonrising.com 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely

12 min

APR 27

The Salon I Always Wanted Was Smaller Than I Thought – with Tegan from Moosh

Sometimes the dream you were chasing is not the dream you needed. In this episode, Sam and Jen are joined by one of Sam's dearest friends and biggest cheerleaders, Tegan from Moosh. After 10 years in business, a team that grew to 11 and has since come back to two, Tegan opens up about what it has actually taken to come back to herself, her vision and the kind of salon she always wanted to build. This is a conversation about the slow, quiet realisations that only come from time in the chair. The grief of losing long term staff. The bittersweet beauty of regular clients moving on. The financial honesty most owners avoid. And the moment you walk into your salon, hear how peaceful it is, and realise this calm was the goal all along. Tegan is open, warm and full of the kind of gusto that makes everyone around her feel like they can do anything. But this episode shows another side of her too. The leader stepping into herself for the first time. The mother holding boundaries. The owner choosing service over sacrifice. And the woman who genuinely loves what she does and is finally ready to enjoy it. What we cover 10 years of Moosh, from 40 square metres to a commercial purchaseGoing from 11 staff down to two and what that has taught herThe grief of losing long term team members and regular clientsWhy your business cannot be built on sacrificeComing back to your vision and rebuilding from thereKnowing your numbers as the antidote to fearHiring for personality over skillThe trap of panic hiring and why it never worksLeading through different seasons of life and teamWhy being a hairdresser does not have to be the thing you outgrow She's back. And the salon she always wanted was here all along. Mentioned in this episode: 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely https://www.salonrising.com

1h 5m

APR 19 · BONUS

Mini Moment #20: Your Salon Software Is Not Working as Hard as You Are – with Sherri from Timely

Most salon owners set up their booking software once and never go back. The descriptions are outdated, the services do not reflect the brand anymore, and there is revenue sitting quietly in the background that nobody is capturing. Sound familiar? In this Mini Moment, Jen sits down with Sherri from Timely to talk about why an annual audit of your salon software is one of the most underrated things you can do for your business. And why the new Timely add-ons feature might just be the thing that changes how you think about upselling forever. Because here is the thing. The best add-on conversation is the one you never have to have out loud. When your software is set up properly, it does the prompting for you. Your clients get the nudge at the right moment, they feel in control of their choices, and you get the revenue without the awkward middle bit. What we cover Why auditing your salon software once a year is non negotiableHow misaligned service descriptions can disconnect your brand experienceThe new Timely add-ons feature and how it works for your businessLetting technology do the upselling so you do not have toWhy giving clients ownership of their booking increases add-on uptakeHow solo operators can use software to reduce overwhelmAI, social media and the future of working smarter not harderWhy having fun on Instagram is actually a strategy Your software should be working while you are behind the chair. This episode will show you how to make that happen. Mentioned in this episode: https://www.salonrising.com 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM

18 min

APR 12

Permission to Be Exactly Where You Are – with Sam and Jen

Sometimes the most important conversations are the ones that happen between two friends who are deep in it themselves. In this episode, Sam and Jen pull back the curtain on where they are each at right now. In their businesses, in their teams and in their lives and give each other, and you, permission to just be in the season you are in. Sam is back on the floor full time and genuinely loving it. Jen is in the hustle, building her team and finding her rhythm. Neither of them is where they thought they would be. And both of them are okay with that. This episode is a honest, grounded and at times deeply personal conversation about what it actually looks like to run a small salon business in real time, without the highlight reel. From wage ratios and retail to radical honesty and gratitude, this one covers a lot of ground. But the thread running through all of it is the same. The season you are in right now is not a detour. It is the journey. What we cover Where Sam and Jen are each at in their businesses right now Sam's return to the floor and what that season has taught her Jen's hustle of building and filling her team's columns Wage ratios, what they should look like and how to check yours Retail as a tool for genuinely helping clients, not selling to them Training young team members consistently and why bite size beats once a week The difference between being in your business and running it from above The time is going to pass anyway. You may as well be in it. Timestamps 00:00 Episode Summary 02:29 Hospital Detour and Boundaries 04:50 Easter Break Reset Rituals 06:59 Back on the Salon Floor 09:00 Booked Out and Waitlist Systems 10:34 Jen’s Hustle to Fill Columns 12:24 Training Young Staff Fast 14:43 Offers Referrals and Memberships 16:37 Choosing Your Season in Business 18:27 38 Hours on Floor Plus Admin 19:42 Capacity and Wage Ratio Basics 22:23 Salon Cost Benchmarks 23:38 Tracking Wages Weekly 24:39 Team Targets and Performance 25:47 Retail Without the Ick 28:05 Owner Lessons and Expectations 32:09 Work for Yourself Myth 35:25 Quarter Two Focus 36:55 Gratitude and Seasons 46:04 Closing Thoughts Mentioned in this episode: 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely https://www.salonrising.com

47 min

APR 5 · BONUS

Mini Moment #19: The Client Retention Conversation You Need to Hear – with Sara Briscoe

Retention. It is one of those words that gets thrown around a lot in this industry, usually tied to numbers, rebooking rates and revenue. But Sara Briscoe from Roca Verde has a different way of looking at it, and once you hear it this way, you will not be able to unhear it. Because retention is not just good for your bottom line. It is good for your nervous system. A column full of familiar faces means less anxiety, less tap dancing to impress someone new, and more of the kind of days that remind you why you love this job. That is what is in it for your team. And that is exactly the conversation most salon owners are not having. In this Mini Moment, Sara breaks down the why behind retention, the how behind building it, and why teaching your team to care about it starts with making it personal. What we cover Why retention is an emotional conversation as much as a financial oneThe real cost of a column full of new clients on your adrenals and your confidenceHow to teach your team the why so they actually careThe power of a consistent consultation and giving clients a hair journeySocial media as a retention tool, not just a marketing oneWhy a calm familiar column is one of the greatest gifts you can give your team When you and your team understand what retention actually does for you and them, everything shifts. Mentioned in this episode: https://www.salonrising.com 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely

8 min

MAR 29

The Answer Was Always Connection – with Brooke from Paper Rokk

Some episodes stop you in your tracks. This is one of them. Sam & Jen are joined by one of Sam's closest friends and hair besties, Brooke Wolf from Paper Rokk. For a conversation that is as honest, warm and real as it gets. Brooke has built her salon business over 12 years through some of life's most defining moments. Loss, burnout, single motherhood, a new build and now navigating the early days of a significant personal change. And through all of it, one thing has kept showing up as the answer. Connection. This episode explores what connection actually looks like in business and in life. The connection you have with your team, your clients, your closest friends and yourself. It is a conversation about showing up for people in ways that matter, about the salons that save us when everything else feels uncertain, and about what happens when you finally let yourself lean into the people around you instead of pushing through alone. Brooke's story is one of resilience, self awareness and grace. And her reminder that we are in the business of connection, even when we forget it, is something every salon owner needs to hear. What we cover Brooke's journey from heartbreak to building Paper Rokk over 12 yearsOpening a salon after loss and figuring it out as you goRunning two salons, burning out and knowing when to let one goNavigating separation as a business owner and a motherWhy grief doesn't stop, it just moves with youThe difference between sending a text and actually showing upHow your salon can save you in the seasons you least expectWhat connection really means for your team, your clients and yourselfWhy saying yes more often can change everythingThe glass balls and the plastic balls, what you let fall and what you don't The answer was always connection. It just takes the hard seasons to remind us. Timestamps: 00:00 Episode Summary 02:33 Meet Brooke Wolf 03:27 Friendship And Support Crew 06:27 Starting A Salon After Loss 09:27 Second Salon And Burnout 12:15 Closing Palm Beach Lessons 13:43 New Space Pregnancy Chaos 15:07 Group Chat Lifeline 19:20 Separation And New Chapter 25:43 Grief While Leading 28:49 Finding Joy In Small Moments 32:37 Saying Yes Again 34:31 Glow Up And Bucket List 35:44 Better Apart Realizations 36:45 Trauma And Overworking 39:13 New Hobbies And Joy 42:57 Friendship Web Story 46:13 Connection Over Everything 51:02 Salon As Safe Haven 56:21 Business Lessons And Team 59:03 Show Up For People 01:05:30 Grace In Breakups 01:08:30 Co Parenting And Closure 01:10:02 Final Connection Reminder Mentioned in this episode: https://www.salonrising.com 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely

1h 11m

MAR 22 · BONUS

Mini Moment #18: Stop Overlooking the Community You Already Have – with Sherri from Timely

Most salon owners are sitting on a network they have barely touched. The clients in their chairs, the brands they love, the people they already know and trust. In this Mini Moment, Jen sits down with Sherri from Timely to talk about one of the most underutilised assets in your business, the community you have already built around you. It is a conversation that started with a question Timely kept hearing from salons: costs are rising, times are tough, how do we actually help? The answer became Timely Perks, a growing initiative built to ease the real financial pressure of running a salon by connecting owners with brand partnerships, exclusive offers and education, all in one place. But the conversation quickly opens out into something bigger than a product feature. It becomes a genuine exploration of what it means to build with your community rather than just within it. From leveraging the clients already in your chairs to rethinking what collaboration can look like across brands, artists and industries, this one will shift the way you see the network you already have. What we cover What Timely Perks is and why it was createdHow to support clients through tough financial times without discountingTreating your clients as partners, not just appointmentsLeveraging your existing client network in ways you probably haven't tried yetThe power of collaboration across brands, artists and industriesWhy community over competition is more than a hashtagOne simple thing you can do today to start building those connections Your next great business partnership might already be sitting in your chair. Mentioned in this episode: https://www.salonrising.com 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM

23 min

MAR 15

Building the Dream While Running the Business – with Sara Briscoe

There's a particular kind of calm that only comes after years in the trenches. In this episode, Sam and Jen sit down with the brilliant Sara Briscoe from Roca Verde, an 18 year salon owner, country girl turned Sunshine Coast icon, and one of the most refreshingly real voices in the industry right now. Sara has built, sold, renovated and rebuilt her way through nearly two decades of business, and she brings all of it to this conversation without filters, without fluff, and with a lot of heart. They talk about what it actually looks like to build a salon from the ground up, from a tiny 50 square metre space called Blondies to the stunning Roca Verde, and now into the next chapter with a brand new build in the works. But this episode goes well beyond bricks and mortar. It gets into the stuff that lives underneath the beautiful feed and the full appointment book. The real cost of running a big team, why wages to sales ratios matter more than most people realise, and why so many salon owners are still undercharging and burning out because of it. This is also a deeply human conversation about leadership, letting go, and learning to love the season you are in. Whether that is a season of growth, a season of stillness, or a season of just holding it all together while a new dream takes shape behind the scenes. What we cover Sara's journey from country Queensland to building one of the Sunshine Coast's most recognised salonsWhat it really takes to buy, build and renovate salon spaces over 18 yearsSelling a building you love and starting again from scratchWages, pricing and why knowing your numbers changes everythingThe tiered pricing model that brought wages to sales back into a healthy rangeHiring for the person, not just the skill setWhy a bad culture fit can rock an entire businessThe apprentice conversation the industry needs to be havingLearning to let your people go with grace and prideWhy it is not that deep, and how that mindset shift changes everything There is one thing that has stayed consistent across 18 years of building, selling, hiring, losing, laughing and starting again. And that is Sara. This episode is a reminder that you are the constant. Everything else is just the season you are in. Timestamps 00:00 Episode Summary 02:02 Podcast Welcome and Guest 04:54 Warts and All Growth 09:55 From Country to Salon Owner 12:42 Building Roca Verde Empire 17:29 Designing The All Space 20:43 Selling Up and Staff Trust 23:52 New Site and Pop Up Plan 30:08 Family Priorities and Burnout 33:49 Apprentices vs Freelancers 39:20 TikTok vs Instagram Comments 39:52 Wages Salon Misconceptions 41:03 Apprentice Pipeline Crisis 44:57 Pricing Value Perception 48:15 Raising Prices Without Guilt 54:02 Tiered Pricing Know Numbers 01:00:43 Hiring Culture Retention 01:06:05 Letting Staff Leave Well 01:09:34 Its Not That Deep Wrap Mentioned in this episode: 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM https://www.salonrising.com 💛 A HUGE Thank You to Our Podcast Sponsors - Timely We’ve partnered with Timely to bring you something special: ➡ Enjoy a 14 day free trial to see how Timely can transform your salon. ➡ New customers get 50% off their first 3 months. If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease. Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇 Timely

1h 15m

Salon Rising

Mini Moment #21: 14 New Clients a Week and How She Got Them – with Tegan from Moosh

The Salon I Always Wanted Was Smaller Than I Thought – with Tegan from Moosh

Mini Moment #20: Your Salon Software Is Not Working as Hard as You Are – with Sherri from Timely

Permission to Be Exactly Where You Are – with Sam and Jen

Mini Moment #19: The Client Retention Conversation You Need to Hear – with Sara Briscoe

The Answer Was Always Connection – with Brooke from Paper Rokk

Mini Moment #18: Stop Overlooking the Community You Already Have – with Sherri from Timely

Building the Dream While Running the Business – with Sara Briscoe

Trailer

Introducing Salon Rising: The Podcast

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Salon Rising

Episodes

Mini Moment #21: 14 New Clients a Week and How She Got Them – with Tegan from Moosh

The Salon I Always Wanted Was Smaller Than I Thought – with Tegan from Moosh

Mini Moment #20: Your Salon Software Is Not Working as Hard as You Are – with Sherri from Timely

Permission to Be Exactly Where You Are – with Sam and Jen

Mini Moment #19: The Client Retention Conversation You Need to Hear – with Sara Briscoe

The Answer Was Always Connection – with Brooke from Paper Rokk

Mini Moment #18: Stop Overlooking the Community You Already Have – with Sherri from Timely

Building the Dream While Running the Business – with Sara Briscoe

Trailer

About

Information

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