12 episodes

Techtown Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Techtown in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.

Are you a foodservice equipment tech with a story to share? Submit a written account or voice recording to servicecalls@fermag.com, and we may feature you on a future episode

Techtown Service Calls Techtown

    • Business
    • 5.0, 6 Ratings

Techtown Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Techtown in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.

Are you a foodservice equipment tech with a story to share? Submit a written account or voice recording to servicecalls@fermag.com, and we may feature you on a future episode

    Warranty Best Practices

    Warranty Best Practices

    Don’t use the word “warranty” until you know the service work will fall under it, says Dan Dibeler, president of K&D Factory Service and Pine Tree Food Equipment. Hear other top tips from Dibeler on how to best handle warranty-related service calls in this episode. Next up, Joe Pierce, CEO of Pierce Parts and Service, talks about an operator who cranks up the temperature of a reach-in just before the shutdown. Service techs from RSI Inc., EMR and General Parts list their No. 1 rule when it comes to phoning or texting customers.
     

    • 14 min
    Overcoming Challenges

    Overcoming Challenges

    It’s a new world for service techs, and the COVID-19 pandemic is still very real. In this episode of Service Calls, Kirby Mallon, owner and president of Elmer Schultz Services, shares what he sees as the top challenges for techs in the field right now, and how they can overcome them. Pat Finley, lead master certified technician at General Parts, discovers a bakery’s mistake has turned dough batter into charcoal inside its dishmachine. Then techs from Gary’s East Coast Service, Choquette CKS, Duffy’s AIS and EMR explain how they’ve used some recent downtime to propel their career forward.

    • 17 min
    Tech Training for Today and for a Career

    Tech Training for Today and for a Career

    In this episode, Choquette CKS Vice President Jennifer Linton talks about supporting techs, even during these strange times. She also offers advice on how techs can get the most out of mentoring. Next, Tammy Blon of American Kitchen Machinery and Repair recalls a story of an operator who tried to take shortcuts with a self-cleaning combi oven. Then techs from Clark Service Group, Joe Warren and Sons Co., and EMR share tips on maintaining a social distance in the field.

    • 13 min
    Impact of COVID-19

    Impact of COVID-19

    The Service Calls team chats with Wayne Stoutner, CEO of Duffy’s AIS, to find out how the seven-shop operation, based in New York, meets today’s challenges of COVID-19. Stoutner also looks ahead to how the pandemic could reshape the foodservice equipment maintenance and repair industry. Plus, service techs from Clark Service Group, EMR and RSI list best practices to follow in the field right now.

    • 14 min
    Master Customer Service

    Master Customer Service

    Good customer care can go a long way. Katie Green with Refrigerated Specialist Inc. shares her advice on how service techs can up their game when it comes to customer service. Step 1: Check-in with operators when you arrive on-site. Next up, Daniel Owens of SAM Service solves a case involving a walk-in’s evaporator liquid line frosting up. And techs from EMR, Clark Service Group and Smart Care Equipment Solutions talk about ways to streamline service calls.
     

    • 10 min
    Setting Up Planned Maintenance Programs

    Setting Up Planned Maintenance Programs

    JR Weber, director of sales at General Parts, gives his top tips on working with clients to set up effective planned maintenance programs. Greg Smith, training and safety manager for EMR, finds an operator has unsuccessfully altered a slicer to match the electrical. And techs from Clark Service Group, Gary’s East Coast Service, Smart Care Equipment Solutions and CFESA reveal their best customer service advice.  

    • 12 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

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