30 episodes

Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"

Service Ducks Service Ducks

    • Technology

Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"

    S02 E12: ServiceNow, Marathons and Magic

    S02 E12: ServiceNow, Marathons and Magic

    🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling!

    In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞

    🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success.

    James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition.

    Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍

    Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷

    To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂

    Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀

    • 38 min
    S02 E11: From Teslas to Tech Meetups

    S02 E11: From Teslas to Tech Meetups

    🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow.



    From there, the conversation seamlessly transitions to Russ's recent trip to New York 🗽, peppered with anecdotes and observations that tie back to the world of IT service management. But the real highlight of the episode is James's recap of his presentation at the recent London ServiceNow Developer Meetup 🌐. The duo dissects James's nerves and unpacks the success of his engaging talk, shedding light on the latest developments in ServiceNow.



    As passionate ServiceNow enthusiasts, James and Russ also take a deep dive into the latest features and highlights of the ServiceNow Washington release, providing listeners with valuable insights and updates. And just when you think the excitement couldn't get any higher, James introduces a brand-new game inspired by the world of ServiceNow 🎮, adding a thrilling twist to the episode's conclusion.



    Tune in for an engaging discussion filled with ServiceNow insights, tech talk, and a dash of gaming excitement! 🚀

    • 51 min
    S02 E10: Pantomime Dame

    S02 E10: Pantomime Dame

    Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024.

    Join them as they dive into a captivating discussion, recounting the key highlights and milestones of 2023, with a keen focus on the latest trends in ServiceNow. From personal anecdotes about their refreshing winter breaks to insights into the Washington release, the duo leaves no stone unturned in their signature casual and engaging style.

    But that's not all! Brace yourselves for an extra layer of spontaneity as James and Russ attempt a live stream for the first time. With over a month since their last chat, the anticipation is high for an interesting and unpredictable banter that promises to take you on a rollercoaster ride through various intriguing topics.

    In this episode, James and Russ spill the beans on their New Year goals for 2024, offering a sneak peek into the exciting plans for The Service Ducks Podcast. They even take a brief look at the Washington release, adding a tech-savvy flavour to the mix.

    And, of course, don't miss the revelation of what happens when you lose a PDI (Podcast Development Initiative) and all the hard work that goes into it. It's a behind-the-scenes peek that unveils the challenges and triumphs of podcasting life.

    Get ready to be a part of the chaos, the laughter, and the insightful conversations that have become synonymous with The Service Ducks Podcast. Tune in, and let James and Russ guide you through a journey that promises pure quackery and entertainment. It's a New Year, a new episode, and a whole lot of duck-tastic fun! 🚀🎧

    #QuackAttack2024 #ServiceDucksUnleashed

    • 43 min
    S02 E09: Its Beginning to Look like Xmas

    S02 E09: Its Beginning to Look like Xmas

    In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans.

    The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA.

    The ducks share exciting news of a podcast recording coming soon filmed from a LIVE studio.

    Whether you're a seasoned IT pro, AI enthusiast or furniture store lunch goer, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into what's to come soon with the Service Ducks Podcast.

    Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨

    #ServiceDucksPodcast #ITSM #EventLife #AIInTech #TechTalk #IndustryInsights #TechPodcast #ProperPodcasting #BritishHumour

    • 42 min
    S02 E08: Scott Gamble: Contact Center to ITSM Star

    S02 E08: Scott Gamble: Contact Center to ITSM Star

    In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow

    Grab your brollies as we delve into Scott's experiences at posh events like the Service Desk Institute and Spark 23. We'll be exploring his diverse interests—from a passion for the shipping forecast on the wireless to his love for motorbikes and comedians. 🚢🏍️🎤

    The conversation takes a cheeky turn as we pick Scott's brain on generative AI and its implications for the future of service desks. Get ready to envision what the next five years might hold in the realm of ITSM. 🤖🔮

    And, of course, the episode wouldn't be complete without the Alphabet Challenge. Can Scott Gamble claim the top spot, or will he be left gobsmacked? Tune in to find out! 🏆🔤

    In this jolly good chat, we uncover Scott's deep-rooted passion for the ServiceNow platform and his role as a custodian of ServiceNow NowCreate. Learn about the driving forces behind his commitment to the platform and the evolving landscape of service management. 🛠️🌐

    But that's not all—we also have a natter about the importance of broadening your knowledge by delving into other toolsets within the industry. Discover why staying informed about the latest developments is the bee's knees. 🤓💼

    Whether you're a seasoned IT pro or just a curious chum about the world of ITSM, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into the exciting future of service desks. Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨

    #ServiceDucksPodcast #ITSM #EventLife #AIInTech #AlphabetChallenge #TechTalk #IndustryInsights #TechPodcast #ITSMJourney #ProperPodcasting #BritishHumour

    • 57 min
    S02 E07: The Magic of Mastery with Chris Schuh

    S02 E07: The Magic of Mastery with Chris Schuh

    Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.'



    Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands.



    In this deep dive, we reveal how a magician's approach to problem-solving, communication, and attention to detail can be applied to the world of ServiceNow consulting.



    This episode is packed with insights and practical advice for anyone looking to level up their ServiceNow game.



    #servicenow #servicenowcommunity #coreskills

    • 54 min

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