Service Evolution

CGP Maintenance & Construction Services, Inc
  • 5.0 (8)
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  • UPDATED BIWEEKLY
Service Evolution

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.

  1. 1D AGO

    Navigating IT Frustrations and Cybersecurity in a Digital World with Nathan Whittacre

    Summary In part two of this episode of Service Evolution, Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it’s worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today’s rapidly changing tech landscape. Nathan and Jim tackle the common challenge of technology overwhelm. Many business owners chase the latest software or gadgets, only to find they don’t solve real problems. Nathan stresses the importance of starting with clear business objectives, then finding the right and necessary tech solutions that serve your goals. It’s about working smarter, not harder, and not letting flashy trends distract from core business needs. A major highlight of the episode is Nathan’s pragmatic approach to cybersecurity. He simplifies what can often feel like an overwhelming topic, explaining that most breaches start with compromised emails. As a result, businesses should prioritize email security to eliminate the bulk of threats and losses. Nathan also demystifies AI, highlighting its current uses and encouraging listeners to use AI tools where they make sense now. Most importantly, Nathan addresses the fear many leaders face—fear of change, of failure, and new technology. He reminds us that resilience, trusted advisors, and a willingness to “dance with fear” are key to moving forward and making tech work for your business. Tune in today! Show Notes (00:00) Introduction (04:08) Cybersecurity Threats in the Automotive Industry (06:23) Nathan’s Book: CEO’s Digital Survival Guide (10:19) AI-Enhanced Hiring and Software Solutions (14:44) How AI Streamlines Data Analysis (18:16) Redefining Industries Through Innovation (22:14) Embracing Resilience in Business Challenges (24:04) Confronting Fear with Technology (24:49) Closing Thoughts Links Jim Robinson  CGP Maintenance and Construction Services Nathan Whittacre Stimulus Technologies

    26 min

  2. JUL 11

    Thirty Years of Tech Evolution: Lessons from Stimulus Technologies with Nathan Whittacre

    Summary In this episode of Service Evolution, Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership. Nathan shares how his passion for technology, ignited as a teenager, became the launching pad for Stimulus Technologies—now celebrating thirty years in business. He emphasizes the seismic shifts in how businesses use technology, recalling a time when email and internet access were rare in daily operations. Nathan’s story is a testament to adaptability and learning by doing; much of his business acumen, he admits, was acquired outside the classroom. Tech leadership, Nathan asserts, is about authenticity, continuous learning, and fostering a strong company culture. He candidly discusses pitfalls, like chasing every new opportunity at the expense of focus, and reveals that saying “no” can be as vital as innovation. AI, the current “white rabbit,” is another hot topic. Nathan advises businesses to seek real ROI from AI tools, avoiding distractions from their core goals. He also advocates for frameworks like EOS (Entrepreneurial Operating System) to keep teams aligned, engaged, and successful. Nathan’s approach revolves around driving growth through technology, focusing on people, and leading with a purpose. This episode is a treasure trove for anyone navigating the intersection of leadership, tech, and business growth! Show Notes (00:00) Introduction (05:31) Leadership Through Culture and Learning (08:11) Prioritizing Core Goals over Trends (12:27) Implementing the EOS Framework (14:23) Chasing Distractions over Focus (17:37) Aligning Team and Business Success (19:59) Money as the 10th Priority (23:29) Ensuring Longevity Through Leadership (31:05) Embracing Technology’s Benefits Links Jim Robinson  CGP Maintenance and Construction Services Nathan Whittacre Stimulus Technologies

    32 min

  3. JUL 4

    Operations in Action: Serving Clients and Keeping Projects Moving

    Summary In this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn’t just about fixing problems; it’s about reassuring, communicating, and building trust with clients when they need it most. Matt brings his years of operations experience to the table, sharing how his team at CGP approaches the whirlwind of client pain points. From major plumbing disasters to everyday maintenance issues, his philosophy stays the same: meet clients where they’re at, validate their concerns, and over-communicate every step of the way. The result is clarity, confidence, and a feeling among clients that they’re truly being cared for. A highlight of the episode is the story of a monumental rescue at a prominent restaurant, where CGP turned around what was forecasted as a four-month shutdown to get the business back up in just seven weeks. Matt and Jim underscore the importance of upfront planning, detailed scheduling, and daily updates for projects both large and small. Their use of technology ensures clients can easily follow progress, stay updated, and, most importantly, feel supported. They wrap up by stressing that true operational excellence isn’t just about solving problems, it’s about saying “yes,” building relationships, and committing to loving service every single day. If you’re a service provider or a buyer, this episode is full of actionable insights to elevate your approach! Show Notes (00:00) Introduction (05:42) How CGP Is a Problem-Solving Partner (09:47) Upfront Communication in Construction Management (11:26) Guiding Long-Term Success (16:55) Effective Contractor Communication Strategies (20:40) Building Trust Through Reliable Solutions (23:19) Unconditional Love and Connection (28:31) Closing Thoughts Links Jim Robinson  CGP Maintenance and Construction Services Matthew Hackett

    29 min

  4. JUN 20

    Giving Back: How RFMA GIVES Is Transforming Communities

    Summary In this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board’s vision in 2010 transformed a traditional member organization into a force for good—dedicated to leaving every host city better than they found it after each annual conference. Throughout the conversation, Debi and Jim recount moving stories from past projects, from supporting addiction recovery centers to uplifting organizations like soup kitchens and community-focused cafes. Debi emphasizes how the program has grown over seventeen years, not just enhancing facilities for those in need but also forging meaningful connections among volunteers, vendors, and restaurateurs. The conversation highlights how competitors within the industry set aside rivalry to work side by side, adding another dimension to the event’s spirit of collaboration and community. Listeners learn about the tangible impact volunteer efforts have, both on local organizations and on participants themselves, who often walk away deeply enriched. The episode also introduces exciting new developments, such as the donation of a dedicated trailer to streamline tools and resources for future projects, demonstrating the ongoing innovation and generosity within the RFMA network. This episode extends an open invitation to experience firsthand the rewards of community service through RFMA Gives! Show Notes (00:00) Introduction (04:46) RFMA's Impactful Conference Mission (08:20) RFMA Gives Team Building Event (12:12) Engaging Communities Through Storytelling (15:24) Soup Kitchen Transformation (18:53) Personal Connections Beyond Conferences (21:18) Volunteer Opportunities and Project Wishlist (23:55) Empowerment Through Mobile Service Trailer (26:45) Volunteering Impact in Denver (29:26) Closing Thoughts Links Jim Robinson  CGP Maintenance and Construction Services Debi Kensell Restaurant Facility Management Association (RFMA)

    29 min

  5. JUN 6

    Behind the Job Title: The People and Culture at CGP with Matt Hackett

    Summary In this episode of Service Evolution, Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential. Matt’s journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset that transforms challenges into opportunities. Throughout the discussion, Matt emphasizes the importance of surrounding yourself with supportive, growth-oriented people and constantly seeking new knowledge. This thirst for learning is matched by CGP’s ongoing investment in employee education, from leadership seminars to hands-on training. The episode explores CGP’s culture, focusing on its four Cs: commitment, courage, capability, and confidence. Employees are encouraged to make decisions, learn from mistakes, and grow together. This culture of autonomy and trust is not just rhetoric—it’s reflected in team promotions from within and mentorship at every level. Additionally, Matt and Jim also discuss how success is a byproduct of serving others, not just the end goal. By prioritizing the client and creating a supportive internal family, CGP sets team members up to thrive both professionally and personally. For anyone interested in actionable leadership advice and real-world examples of company values in action, this episode is packed with value bombs. Tune in to discover how the right mindset—and the right company culture—can make all the difference! Show Notes (00:00) Introduction (00:36) Turning Challenges into Opportunities (04:55) Building Leadership: The Four Cs (08:09) A Commitment to Team Growth (10:22) Enhancing Training: Customer-Centric Focus (13:37) How Serving with Abundance Leads to Success (20:34) Embracing Continuous, Uncomfortable Learning (24:16) "Piece of Cake” Mindset (25:06) Closing Thoughts Links Jim Robinson  CGP Maintenance and Construction Services Matthew Hackett

    26 min

  6. MAY 23

    Behind the Booths: Strategies for Conference and Trade Show Success with Neil McQuiston

    Summary In this episode of Service Evolution, Jim Robinson and Neil McQuiston discuss the significance of attending industry conferences, focusing on the benefits of networking, building relationships, and the importance of being present and engaged during these events. In today’s fast-paced business environment, industry conferences are more than just a line item on the calendar—they’re a powerful investment in growth, networking, and brand visibility. In this conversation, they share insights from recent conferences, emphasizing the need for clarity in communication, the value of follow-ups, and the importance of professionalism in appearance. The discussion also touches on the necessity of enjoying the experience and making the most of the opportunities presented at these gatherings. Drawing from their recent experiences at shows like SPECS and RIFMA, Jim and Neil highlight how every handshake, elevator pitch, and face-to-face meeting can help ignite new partnerships or strengthen existing ones. Trade shows open doors not just for immediate ROI, but for long-term connections—sometimes leading to lucrative projects months down the line. Their advice? Stay authentic, know your brand, and approach each conversation with purpose. Jim and Neil also remind listeners that while prepping for conferences, it’s crucial to put your best foot forward. Dress the part, but don’t lose your unique spark—whether you’re in dress shoes or a themed costume for a special event. Above all, remember to have fun. After all, the relationships you build and the experiences you collect at these events are what truly set your business apart! Show Notes (00:00) Maximizing Client Engagement at Conferences (03:30) Networking Opportunities at Business Events (06:36) Staying True to Your Brand (10:35) Seizing Conference Opportunities (13:49) Exploring Retail Construction and Facilities Conferences (17:42) How Uniqueness Wins Always (19:33) Having Fun in a High-Stress Environment Links Jim Robinson  CGP Maintenance and Construction Services Neil McQuiston

    21 min

  7. MAY 9

    Interview with CEO Jim Robinson: Part 2

    Summary In this episode of Service Evolution, the discussion centers around balancing innovation with tried-and-true business principles, particularly in an industry where the fundamentals—like construction and maintenance—remain largely unchanged, even as technology revolutionizes efficiency and project management. Jim shares how CGP utilizes cutting-edge scheduling and communication tools to streamline renovations and satisfy stringent client deadlines, illustrating the company’s commitment to leveraging new tech while honoring the craft’s core values. A significant portion of the conversation delves into the importance of client and employee feedback. Jim emphasizes the need for open, candid communication with clients, including regular quarterly business reviews, and how CGP uses the highest expectations from their toughest clients as a company-wide standard to ensure consistent excellence. He also discusses the value of being able to "fire" abusive clients, underscoring the company's confidence in its integrity and service. Collaboration over competition emerges as another theme, with Jim advocating for strong partnerships—both with clients and peer contractors—rather than an adversarial approach. He identifies common client-side mistakes, like slow communication, and suggests strategies for facility managers to nurture productive contractor relationships. Tune in today! Show Notes (00:00) Introduction (05:38) Strengthening Loyalty Through Partnerships (06:30) Employing a Consistent High-Standard Service Strategy (10:49) Overcoming Avoidance and Delayed Responses (14:00) Addressing Leadership and Professionalism Concerns (17:59) How Serving Other Benefits Everyone (21:04) Closing Thoughts Links Jim Robinson  CGP Maintenance and Construction Services Bryan Fittin Go Rogue Studio

    22 min

  8. APR 25

    Interview with CEO Jim Robinson: Part 1

    Summary In this episode of Service Evolution, host Jim Robinson steps into the guest seat for a deep dive interview led by producer Bryan Fittin. With over forty years of experience in the construction and maintenance industry, Jim shares his remarkable journey from fixing lawnmowers as a kid to owning and leading CGP Maintenance and Construction Services. He reveals how a childhood vision of becoming a CEO set him on a path of entrepreneurship, eventually building a company renowned for its consistent client relationships, innovation, and strong core values. Jim discusses the early challenges, resourcefulness, and milestones that have shaped CGP, from starting with handwritten invoices and losing money in its first year to growing into a twenty-five-million dollar company. Throughout the conversation, Jim emphasizes the importance of meeting both the needs and wants of clients—going beyond simply fixing things to making clients look good and feel valued. Listeners get a behind-the-scenes look at the company’s culture, including its dedication to integrity, family-like treatment of employees, and a commitment to sustainability and innovation. Jim’s leadership philosophy focuses on differentiation through genuine care for both clients and employees, technological advancement, and always striving to be ahead of industry trends. This episode is a treasure trove of wisdom for business owners and aspiring leaders alike! Show Notes (00:00) Introduction (04:10) CGP’s Evolution Under Jim’s Leadership (08:02) Understanding Clients’ Needs and Wants (11:12) How CGP Pioneered Facility Maintenance (13:28) Cost-Effective Business with Educational Benefits (18:49) Future-Proofing Through Innovation (22:33) Sustainable Project Efficiency Strategies (24:27) Efficient and Eco-Friendly Vehicle Management Links Jim Robinson  CGP Maintenance and Construction Services Bryan Fittin Go Rogue Studio

    26 min
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5
out of 5
8 Ratings

About

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.

Information

  • Creator
    CGP Maintenance & Construction Services, Inc
  • Years Active
    2019 - 2025
  • Episodes
    188
  • Rating
    Clean
  • Copyright
    © 2019 Go Rogue X, LLC
  • Show Website
    Service Evolution

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