Service Intelligence Podcast

Gustav Kotkas, Qminder
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Service Intelligence Podcast talks to experts from around the world to help you improve your customer support and customer service operations.

Episodes

  1. 05/18/2022

    Fred Gehrke - former VP of Support at Bolt. How to grow your support team from 20 to 200 in 7 months and help employees reach their full potential

    Connect with Fred on Linkedin: https://www.linkedin.com/in/fredgehrke/

    1h 3m
  2. Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.

    02/01/2022

    Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.

    Find Jorma on Linkedin: https://www.linkedin.com/in/jormalaiapea/ Find out more about Limitless Impact Investments here: https://limitless.fund/

    43 min

  3. 01/31/2022

    Every support ticket is a product failure - Jorma Laiapea

    Former Head of Customer Support at Wise, Jorma Laiapea, shares his view on why every support ticket is a product failure.

    3 min

  4. 10/07/2021

    Dana Hooshmand - former Head of Operations (retail) at Lyft

    Connect with Dana on Linkedin - https://www.linkedin.com/in/hoosh/ Dana's personal blog: https://hooshmand.net/ Discover Discomfort - https://discoverdiscomfort.com/

    45 min

  5. 09/23/2021

    David Griffith - Head of Support (Baltics) at Wolt

    Wolt - https://wolt.com/ David Griffith - https://www.linkedin.com/in/davidthgriffith/

    44 min

  6. 09/21/2021

    Rauno Rüngas - CEO and co-founder of Qminder

    Qminder just turned 10 years old! In this anniversary episode, we speak to Rauno Rüngas - the CEO and Co-Founder of Qminder. Tune in to learn about Qminder's origin story, hackathons, customer stories, and improving customer experience worldwide.

    46 min

Trailer

About

Service Intelligence Podcast talks to experts from around the world to help you improve your customer support and customer service operations.

Information

  • Creator
    Gustav Kotkas, Qminder
  • Years Active
    2021 - 2022
  • Episodes
    6
  • Rating
    Explicit
  • Copyright
    © 2021 Qminder Service Intelligence Podcast
  • Show Website
    Service Intelligence Podcast