The Alldus Podcast - AI in Action

Alldus International
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  • 半周一更

The AI in Action series of The Alldus Podcast breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.

  1. ServiceNow Series E208: 'Revolutionizing Healthcare Outcomes with ServiceNow' with enGen's Scott Livingston

    6天前

    ServiceNow Series E208: 'Revolutionizing Healthcare Outcomes with ServiceNow' with enGen's Scott Livingston

    Today's guest is Scott Livingston, Director, IT Service Strategy, Transition and Improvement at enGen. Founded in 2014, enGen - a subsidiary of Highmark Health - transforms healthcare through technology-driven operations. Serving over 11 million members, it integrates people, processes and systems via its TechOps approach. Its platforms, including the EHS administrative system, Predictal™ care management and Providius provider tools, enhance efficiency, improve outcomes and simplify the healthcare experience. Scott is an accomplished IT executive leading a 115-person international Platform and Service Management organization with a ~$14M annual budget. He drives strategic initiatives across Service Management, including generative AI adoption, ServiceNow ITSM/ITOM implementation and ITSM analytics. Known for building strong stakeholder relationships, Scott delivers operational efficiency, cost savings and measurable business value by aligning technology, strategy and high-performing teams to organizational objectives. In the episode, Scott discusses: 0:00 His journey as an IT leader blending service management with healthcare technology 4:27 Choosing ServiceNow for innovation, scalability, and future readiness 8:28 Pursuing zero service desk and zero incident vision 11:23 Their rapid ServiceNow adoption, now advancing with generative AI 17:43 Balancing self-implementation with a strong partner collaboration for growth 21: 23 Investing in AI-driven automation to transform healthcare efficiency and outcomes

    27 分钟
  2. E555 'How AI is Reshaping Vendor Management' with Stackpack's Sara Wyman

    10月6日

    E555 'How AI is Reshaping Vendor Management' with Stackpack's Sara Wyman

    Today's guest is Sara Wyman, Founder & CEO at Stackpack. Founded in 2023, Stackpack is an AI-powered platform built for Finance, Operations and IT teams that streamlines spend, vendor and contract management. It delivers fast visibility into where money is going, automates contract renewals and approvals, centralizes vendor data and helps reduce waste - all without a heavy implementation burden. Their mission is to connect the world’s companies with the right partners, at the right time, on the right terms. Inspired by her experience at high-growth companies where vendor and contract chaos slowed teams down, Sara founded Stackpack to create a true system of record for third-party relationships. Under her leadership, Stackpack has raised significant funding, including a $6.3M seed round, to accelerate its growth. Before launching Stackpack, Sara served as Vice President of Strategic Partnerships and Enterprise Sales at Affirm, and held senior sales leadership roles at Etsy. In this episode, Sara talks about: 0:00 Her journey from finance to tech, building marketplaces and founding Stackpack 2:13 Stackpack’s AI-native platform turning vendor data into cost-saving insights 4:06 Streamlining vendor discovery, management, contracts and renewals 7:24 Delivering rapid cost savings, visibility and risk reduction 10:14 Their small, remote-first team with big-company experience and culture 12:19 Advancing their AI assistant by unifying UX and expanding vendor discovery 14:59 Hiring in engineering, customer support and go-to-market roles

    19 分钟
  3. ServiceNow Series E207: 'SkillBridge & the Future of Veterans in Tech' with ServiceNow's Matthew Smenos

    9月29日

    ServiceNow Series E207: 'SkillBridge & the Future of Veterans in Tech' with ServiceNow's Matthew Smenos

    Today's guest is Matthew Smenos, Principal Programs Manager, Global Veterans Skillbridge at ServiceNow. Matthew focuses on program development and strategy, leading the design and implementation of the Global Veterans Skillbridge program to ensure it reaches diverse veteran communities worldwide. He develops strategies to scale the program globally, identify opportunities for innovation, and continuously enhance its effectiveness and impact. Collaboration is central to Matthew’s work. He partners with internal teams - including HR, Talent Acquisition, and Diversity & Inclusion - to align the program with ServiceNow’s broader workforce initiatives. He also cultivates relationships with external organizations such as veteran advocacy groups, government agencies and educational institutions to amplify the program’s reach and influence. In the episode, Matthew discusses: 0:00 His background as military veteran, educator, consultant & program manager dedicated to service 08:39 Building veteran career paths through ServiceNow's RiseUp program 12:25 Their free 16-week ServiceNow training preparing veterans for tech careers 15:02 Success measured by veteran job placement and certifications earned 17:25 The story of Josh who became a certified ServiceNow architect 23:44 Expanding SkillBridge with AI, scaling veteran training opportunities

    27 分钟
  4. E554: 'Fighting Cyber Threats with AI' with Dune Security's Kyle Ryan

    9月15日

    E554: 'Fighting Cyber Threats with AI' with Dune Security's Kyle Ryan

    Today's guest is Kyle Ryan, Senior Engineering Manager and Principal Engineer at Dune Security. Founded in 2023, Dune Security’s User Adaptive Risk Management solution automatically prevents insider threats in real time. With 90% of breaches starting from human error, traditional phishing simulations and compliance training often fail to reduce real-world risk. Dune addresses this with a unified platform that continuously monitors behavior, tailors interventions and adapts protections around high-risk users. Kyle is highly skilled in AI & Machine Learning research and development, with a specialization in building secure, robust and scalable systems for cutting-edge cybersecurity solutions. He is currently developing advanced technologies to prevent AI-powered social engineering attacks and enable real-time, dynamic risk profiling of employees. Kyle believes that as threat actors evolve, organizations must adapt using data-driven methods to reduce the attack surface and strengthen defenses. In this episode, Kyle talks about: 0:00 His journey from early chatbot work to founding engineer at Dune 2:19 How Dune Security simulates advanced phishing attacks to train users 4:45 How his role evolved from generalist to AI R&D 8:17 Delivering authentic threat simulations and risk visibility for organizations 11:20 Why future threats will be hyper-personalised, cross-channel and AI-driven 14:58 His key advice to stay on AI’s cutting edge and solve hard problemsTo find out more about all the great work happening at Dune Security, check out the website www.dune.security

    21 分钟
  5. ServiceNow Series E206: 'Redefining Security Solutions' with Alert Enterprise's Yogesh Ailawadi

    8月25日

    ServiceNow Series E206: 'Redefining Security Solutions' with Alert Enterprise's Yogesh Ailawadi

    Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and efficient work environments, catering to the dynamic needs of today’s workforce. They understand that in the digital era, the security of physical and digital assets is paramount. Yogesh leads Alert Enterprise’s global product management and solutions engineering teams and brings over 15 years of experience in information security, identity and access governance across IT, Physical and OT systems. He has led global deployments of PIAM/IAM solutions for Fortune 100/500 customers across various industries. Yogesh is well versed in industry regulatory standards with a deep understanding of engineering concepts and technologies, and their usage in the security domain. In the episode, Yogesh discusses: 0:00 An insight into his 20-year career in security, product and innovation 3:10 Pioneering physical security governance across critical industries at Alert Enterprise 5:27 Expanding physical GRC by integrating with the ServiceNow platform 8:04 Seeing a high-demand from large, regulated industries using ServiceNow workflows 10:07 Product live on ServiceNow with focus on AI-driven access solutions 11:39 Focusing on product innovation, scaling through global partners 13:42 Bringing physical security workflows and AI use cases to ServiceNow

    17 分钟
  6. ServiceNow Series E205: 'Driving AI powered innovation for the insurance industry' with DXC Technology's Daniel Stanovich

    8月18日

    ServiceNow Series E205: 'Driving AI powered innovation for the insurance industry' with DXC Technology's Daniel Stanovich

    Today's guest is Daniel Stanovich, Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology. Founded in 2017, DXC is a leading global provider of information technology services. DXC's engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Daniel is a highly experienced, dynamic Outsourcing and Consulting executive business leader. He has a strong reputation for producing best in class results with Fortune 500 organizations by maximizing their investments and solving critical business challenges. He leveraged all aspects of DXC to develop a strategic account plan that brings value to clients through the innovation and ideology behind their technology stack, combined with an optimized delivery plan.  In the episode, Daniel discusses: 0:00 His career journey from tech-enabled HR outsourcing to insurance 2:11 How DXC blends legacy tech, proprietary insurance software and BPS 3:29 Why DXC chose ServiceNow to simplify, automate and transform insurance 6:16 Assure BPM streamlines insurance ops, gains traction as SaaS and BPS 9:06 Modernising insurance ops and embracing AI-driven transformation 12:06 Growing the team in-house to meet demand and enhance AI capabilities 14:30 Providing value to accelerate industry transformation as the rollout begins 17:22 Leading global insurance tech by driving AI-powered industry transformation To find out more about all the great work happening at DXC Technology, check out the website www.dxc.com

    22 分钟
  7. ServiceNow Series E204: 'Transforming Retail Workflow Management' with Inspira Systems' Matthew Farahmand

    8月11日

    ServiceNow Series E204: 'Transforming Retail Workflow Management' with Inspira Systems' Matthew Farahmand

    Today's guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025,Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. With a customer-first approach, Inspira Systems partners with your team to create and continuously improve tailored ServiceNow solutions that solve real business challenges. Matt brings over 20 years of IT and digital transformation experience, with expertise in application development, systems architecture, enterprise service management and customer experience transformation. He has led initiatives across Customer Service Management (CSM), Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS) and Retail Service and Operations Management (RSOM). Matt has a proven track record of building scalable solutions that reduce friction, accelerate outcomes and empower people. In the episode, Matthew discusses: 0:00 How Inspira helps retailers optimise operations with RSOM 3:49 Why Retail needs unified platforms, not siloed task tools 5:14 How RSOM cuts downtime, saves margins and boosts retail efficiency 8:09 Streamlining retail tasks and reporting with an Omni-channel RSOM 10:32 How delaying unified retail solutions drains profit and morale 13:09 RSOM enables fast, consistent recall responses across retail

    17 分钟
  8. AI in Action E553: 'Empowering Government through AI' with CGS Federal's Anthony Miller

    8月4日

    AI in Action E553: 'Empowering Government through AI' with CGS Federal's Anthony Miller

    Today's guest is Anthony Miller, Partner and CEO at CGS Federal. Founded in 2017, Contact Government Services (CGS) simplifies and enhances government operations by optimizing human, technical and financial resources. They combine cutting-edge technology with world-class personnel to deliver sustainable, customized solutions that meet your specific needs. With an agile and empathetic approach, they work closely with you to solve complex challenges because they care as much about your agency’s success as you do. In this episode, Anthony talks about: 0:00 His journey from GSA building tech to launching CGS Federal in 2017 2:27 From overcoming early setbacks to now thriving in the govtech industry 3:57 Their three-prong approach - introduce, integrate, innovate 5:46 Introducing AI to law enforcement as mission-enhancing tool 6:56 Integrating AI through low/no-code tools to empower non-tech staff 8:38 Innovating legal tech with AI to simplify government eDiscovery 11:18 Focus on building talent, being authentic and truly serving the government 13:46 Expanding AI with customers and guiding government with trusted tools 17:03 Why CGS Federal is a great place to work

    21 分钟
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The AI in Action series of The Alldus Podcast breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.

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