ServiceTitan Hacks

Bill Brown
  • 5.0 (3)
  • MANAGEMENT

ServiceTitan Hacks is the podcast where innovation meets the home service industry. Join host Bill Brown, a former Inc. 5000 HVAC company owner with 25 years of industry experience and a background in computer programming, as we explore the cutting-edge tools, technologies, and strategies transforming how contractors do business. Each episode features candid conversations with forward-thinking contractors and software founders who are revolutionizing the industry. Drawing from his unique perspective as both a successful contractor and tech enthusiast, Bill uncovers how AI, automation, and smart solutions are helping service professionals save time, reduce costs, and deliver exceptional customer experiences. Whether you’re looking to streamline operations, boost profitability, or stay ahead of industry trends, ServiceTitan Hacks delivers actionable insights you can implement today. From ServiceTitan optimization to emerging tech integrations, we unpack the innovations that give modern contractors their competitive edge. Subscribe now to join thousands of service professionals in the ServiceTitan Hacks community who are working smarter, not harder.

  1. 9H AGO

    The $200 Referral Play: How AquaClear uses ReferPRO to turn Customers into Revenue

    Host Bill Brown sits down with JB from AquaClear and the ReferPro team to explain why happy customers and good reviews often don’t produce referrals — and what actually does: automation, easy submission, accurate attribution, and meaningful incentives. The episode covers practical fixes (same-day and drip texts, group handoffs, technician incentives, and store-credit payouts), real results from a $200-per-referral program, and how to set up and measure a program that scales referral revenue.

    37 min

  2. MAR 25

    From 500 to 2,000 Members: The SmartAC Playbook for Explosive HVAC Growth

    Host Bill Brown sits down with David Hargrove of Kali Refrigeration and Andy from SmartAC to unpack how Kali grew memberships from 500 to nearly 2,000 in about 18 months. The conversation covers practical tactics—phone scripts, CSR incentives, technician spiffs, SmartAC sensors and ServiceTitan integration, credits and tiered plans, virtual monitoring, and measuring customer lifetime value to justify marketing spend. Key takeaway: membership growth is driven by retention and continuity—use technology, operational alignment, and simple incentives to increase lifetime value and compounding revenue over time.

    50 min

  3. MAR 18

    Putting Prices Online: How One HVAC Company Changed Their Sales

    Bill Brown talks with Jeff from Travis Crawford HVAC about the decision to publish equipment pricing on their website, what they worried about, what they changed, and the results they saw—higher close rates and larger average tickets. The episode covers practical implementation (good/better/best options, minimal data entry, financing links), how CSRs and technicians use online estimates, and how AI and guided e‑commerce are shaping customer research and the buying journey. Listeners will learn best practices for displaying prices, qualifying leads digitally, using financing tools, and preparing for AI agents and chat platforms that increasingly interact with contractor websites.

    37 min

  4. JAN 13

    Dominating Google Advertising in 2026 with Kyler Sattler at So Good Team

    AI marketing for contractors in 2026 is changing fast. In this episode, Bill Brown and Kyle Sattler break down how Google Maps, YouTube, and AI Mode are reshaping local search visibility for home service businesses 🚀 Kyle shares how SoGood Team helps HVAC, plumbing, roofing, and electrical contractors dominate Google Maps and AI-driven results—without wasting money on outdated SEO tactics. Learn how activity, alignment, and accountability drive real growth through better systems, smarter marketing, and consistent customer experiences. What you’ll learn: • Why most growth problems aren’t lead-related, they’re operational • How to fix misalignment between marketing and customer experience • The role of CSRs, training, and accurate booking data in scaling up • Google Maps strategies that actually move the needle in 2025 • Why YouTube and Google Business Profile are key to AI visibility • What “AI Mode” means for SEO and how to prepare before it replaces blue links • The surprising role Reddit plays in Google’s new ranking system • How to earn better Google reviews that boost authority and conversion 🎧 Guest: Kyle Sattler, Chief Process Engineer at SoGood Team 📍 Website: sogoodteam.com Join the ServiceTitan Hacks Facebook Group 👇 Connect with 9,000+ ServiceTitan power users. Access free resources, AI automations, and revenue-boosting tactics tested in the field by contractors like you. https://go.st-hacks.cc/servicetitanhacks

    54 min

  5. 11/18/2025

    How a Legally Blind Master Plumber Built a 40‑Truck Empire with Bob Beall

    ServiceTitan veteran shares 15 years of trade tech evolution and the future of recruiting in plumbing, HVAC, and beyond 🚀💧 Discover how Bob Beall, owner of Mr. Rooter Plumbing of Pittsburgh, scaled from 3 trucks to 40 while adapting to ServiceTitan and modernizing recruiting to attract Gen Z talent. In this episode of Home Service Business Hacks, Robert discusses: • The transition from Yellow Pages to PPC and cloud-based software • Lessons from being one of the original ServiceTitan users • Strategies for training, recruiting, and retaining young tradespeople • How technology and AI are reshaping plumbing businesses • His mission to give back through his new “Bob is the Plumber” podcast and training school 🎁 Giveaway: The first few listeners who fill out the form at bobistheplumber.com get a free swag bag! 👉 Connect with 9,000+ ServiceTitan power users. Access free resources, AI automations, and revenue-boosting tactics tested in the field by contractors like you. Join the ServiceTitan Hacks Facebook Group: https://go.st-hacks.cc/servicetitanhacks Guest: Robert Beall Owner, Mr. Rooter Plumbing of Pittsburgh Website: mrrooter.com/pittsburgh YouTube: Bob is the Plumber Facebook & Instagram: @bobistheplumber

    30 min

  6. 11/11/2025

    ServiceTitan Field Pro - ServiceMVP Edition with Joe Crisara from ServiceMVP

    AI for Home Service Contractors 🤖 Learn how Joe Crisara’s OptionBuilder AI is transforming HVAC, plumbing, and electrical sales by helping techs build premium repair and replacement options in seconds. Discover how this AI-driven approach can raise average tickets and simplify pricing for your team. In this episode of Home Service Hacks, Bill Brown talks with industry legend Joe Crisara of Service MVP about pure motive service, AI automation, and the new wave of training that fast-tracks techs into six-figure producers. They share real-world stories from the field and discuss how freedom through choice improves sales, customer satisfaction, and retention. Highlights: - The “problem stack” vs. “solution stack” strategy 💡 - Using AI to simplify flat rate pricing and option sheets - The future of virtual sales calls in home services - Balancing repair vs. replacement for maximum profit - Fast-tracking techs with AI training tools Connect with Joe Crisara: ServiceMVP.com Explore OptionBuilder AI: https://optionbuilder.ai/ Join the ServiceTitan Hacks Facebook Group 👇 Connect with 9,000+ ServiceTitan power users. Access free resources, AI automations, and revenue-boosting tactics tested in the field by contractors like you. https://go.st-hacks.cc/servicetitanhacks

    1h 16m
  7. Why Contractors Must Put Prices Online — The Truth About AI and Sales with Paul Redman from Contractor Commerce

    11/03/2025

    Why Contractors Must Put Prices Online — The Truth About AI and Sales with Paul Redman from Contractor Commerce

    Is online pricing the future for HVAC and home service contractors? 🏠💰 In this episode, we uncover how transparency, eCommerce, and AI are reshaping homeowner expectations and contractor profitability. Bill Brown sits down with Paul Redman, President of ContractorCommerce.com, to explore how contractors are turning their websites into powerful online stores. Learn how to attract better leads, increase average tickets, and use AI tools to simplify pricing, sales, and customer communication. What you’ll learn: • Why showing pricing online builds trust—and drives higher close rates • How AI search will change how homeowners find and hire contractors • The evolution of Contractor Commerce and the impact of digital buying journeys • How transparency helps technicians sell with confidence • Steps to test online selling with low risk 💡 Connect with 9,000+ ServiceTitan power users. Access free resources, AI automations, and revenue-boosting tactics tested in the field by contractors like you. Join the ServiceTitan Hacks Facebook Group: https://go.st-hacks.cc/servicetitanhacks Guest: Paul Redman – President, ContractorCommerce.com Host: Bill Brown – Home Service Hacks Podcast

    48 min

  8. 10/21/2025

    Stop Tech-Stack Bloat: Build a Real Technology Roadmap w/ Jenny Benbrook (Powerhouse Consulting Group)

    Contractors are drowning in software. In this episode, Bill Brown sits down with Jenny Benbrook of Powerhouse Consulting Group to show you how to replace “shiny-object” chaos with a clear technology roadmap tied to business goals. We cover when ServiceTitan actually makes sense, how to fix foundations before layering AI, and the real costs of duplicate tools, unused licenses, and DIY implementations. What you’ll learn: Why a tech roadmap belongs next to your marketing budget The minimum viable foundation before turning on inventory, reporting, or AI How to size ServiceTitan adoption by company stage and goals CRP (Contractor Resource Planning): budget, stack selection, and rollout Avoiding hidden profit killers: tool overlap, poor onboarding, bad data Accountability loops for tools like Rilla/SalesPro and AI coaching The five vendor-evaluation questions to ask every time Topics discussed: ServiceTitan optimization, third-party vs native tools, Atlas expectations, inventory prerequisites, data trust and dashboards, PE/operator viewpoints, change management, SOPs, and realistic onboarding timelines. Guest: Jenny Benbrook, Powerhouse Consulting Group — ServiceTitan Titanium Partner helping contractors optimize core systems and design right-sized tech stacks. Who this is for: Owners, GMs, and ops leaders who want fewer tabs, cleaner data, and software that actually drives profit. Subscribe for more: AI, automation, pricing, and ops that work in the field. 👉 Join the ServiceTitan Hacks Facebook Group: Connect with 9,000+ ServiceTitan power users. Access free resources, AI automations, and proven tactics contractors are using to boost revenue. https://go.st-hacks.cc/servicetitanhacks Guest Links: Website: https://mypowerhouse.group/

    1h 8m
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Ratings & Reviews

5
out of 5
3 Ratings

About

ServiceTitan Hacks is the podcast where innovation meets the home service industry. Join host Bill Brown, a former Inc. 5000 HVAC company owner with 25 years of industry experience and a background in computer programming, as we explore the cutting-edge tools, technologies, and strategies transforming how contractors do business. Each episode features candid conversations with forward-thinking contractors and software founders who are revolutionizing the industry. Drawing from his unique perspective as both a successful contractor and tech enthusiast, Bill uncovers how AI, automation, and smart solutions are helping service professionals save time, reduce costs, and deliver exceptional customer experiences. Whether you’re looking to streamline operations, boost profitability, or stay ahead of industry trends, ServiceTitan Hacks delivers actionable insights you can implement today. From ServiceTitan optimization to emerging tech integrations, we unpack the innovations that give modern contractors their competitive edge. Subscribe now to join thousands of service professionals in the ServiceTitan Hacks community who are working smarter, not harder.

Information

  • Creator
    Bill Brown
  • Years Active
    2025 - 2026
  • Episodes
    21
  • Rating
    Clean
  • Copyright
    © Copyright 2025 All rights reserved.
  • Show Website
    ServiceTitan Hacks