100 episodes

Shift Forward Health is the channel for change makers who want to build the Healthcare of Tomorrow. Subscribe to the channel and receive our entire lineup of shows hosted by a diverse collection of forward-thinking experts from around the world. One subscription, all the podcasts you need, all for free!  

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    • Health & Fitness
    • 4.7 • 3 Ratings

Shift Forward Health is the channel for change makers who want to build the Healthcare of Tomorrow. Subscribe to the channel and receive our entire lineup of shows hosted by a diverse collection of forward-thinking experts from around the world. One subscription, all the podcasts you need, all for free!  

    GREATEST HITS: Who Owns the Digital Health Experience? (#334)

    GREATEST HITS: Who Owns the Digital Health Experience? (#334)

    This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It originally aired in January 2021. 
    Jared and Zain discussed about how it’s challenging to design effective customer experiences when no one owns the process. Then they went deep on why digital teams have struggled to adopt service design standards and how to evolve, and dropped knowledge about having a garage full of Ferraris, the three concentric circles of service design, and managing results rather than platforms. 
    This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#334) 
    See omnystudio.com/listener for privacy information.

    • 29 min
    How Virtual Care Is Changing Consumer Engagement Behavior (#333)

    How Virtual Care Is Changing Consumer Engagement Behavior (#333)

    Michelle Davey, founder and CEO of Wheel, shares how Wheel is trying to change engagement behaviors, and how they take a partnership approach to reinventing how virtual care is delivered. 
    All that, plus the Flava of the Week about Equinox’s new longevity-based gym membership. What does it say about opportunities for fitness and healthcare to meet, and how can concierge-level services connect parts of the health and wellness journey? 
    This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#333) 
    See omnystudio.com/listener for privacy information.

    • 38 min
    GREATEST HITS: Is Consumer-Centered Healthcare Possible? (#332)

    GREATEST HITS: Is Consumer-Centered Healthcare Possible? (#332)

    This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It originally aired in January 2021. 
    This was Zain’s first episode to co-host, and he and Jared embarked on a quest to discover whether it’s possible for healthcare organizations to provide the experiences that consumers demand. They talk about how culture and organizational structures keep getting in the way, the effects of hierarchical silos, and the benefits of widening our aperture to see more opportunities. 
    This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#332) 
    See omnystudio.com/listener for privacy information.

    • 27 min
    GoodRx Co-Founder Doug Hirsch On Downstream Costs (#331)

    GoodRx Co-Founder Doug Hirsch On Downstream Costs (#331)

    Season 11 kicks off with GoodRx Co-Founder Doug Hirsch. Doug is candid about the intentional and unintentional effects of rising drug costs, the downstream effects when consumers don’t fill their prescriptions, and how GoodRx simplifies decisions by reducing the amount of information that’s presented. 
    All that, plus the Flava of the Week about Season 11’s theme of engaging the modern health consumer. How do we make the total healthcare experience what it was always meant to be, and what’s our destination as we redefine what engagement means? 
    This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#331) 
    See omnystudio.com/listener for privacy information.

    • 33 min
    BONUS: Physician-Led Growth Strategies (#330)

    BONUS: Physician-Led Growth Strategies (#330)

    This bonus episode highlights trends in the physician relations space and the digital tools that are being used to modernize providers’ business growth. It’s a “greatest hits” collection from Season 2 of the Actionable Insights Podcast hosted by Doctivity Health. Providers have to address the bottom line before they can prioritize things like consumer experience, so these are important conversations that you’ll want to hear. 
    This episode features interviews with five senior marketing and physician liaison leaders who voice the health system’s perspective: Jean Hitchcock, Melissa Fors Shackleford, Molly Luton, Chris Pace, and Amy Comeau. Interviews were recorded at HMPS 2024 with guest host James Gardner. 
    This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#330)  
    See omnystudio.com/listener for privacy information.

    • 23 min
    How Healthcare Can Win In The Platform Era (#329)

    How Healthcare Can Win In The Platform Era (#329)

    We wrap up Season 10 with Ted Moser, Senior Partner at Prophet and author of Winning With Platforms. Ted gives a clinic about the quickly-evolving Platform Era and how healthcare organizations should and shouldn’t leverage platforms to grow their influence and improve consumer experiences. 
    All that, plus the Flava of the Week about Peleton’s most recent consumer health report. What do attitudes about fitness reveal about healthcare behaviors, and what’s the value in bringing connected fitness and other preventive aspects of health and wellness into the forefront of the consumer experience discussion? 
    This show is produced by Shift Forward Health, the consumer advisory firm that partners with you to operationalize consumer-first health. (#329) 
    See omnystudio.com/listener for privacy information.

    • 33 min

Customer Reviews

4.7 out of 5
3 Ratings

3 Ratings

Linda Helene ,

Fast moving key insights -

Terrific priority topics conveyed in humanistic way! Love Jared’s door openers, context setting and call outs that punctuate what we need to know!

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