Shipping Excellence

Andrew Duncan

Welcome to Shipping Excellence, where action meets expertise. Hosted by Andrew Duncan, this podcast is all about building exceptional software products that don’t just exist—they deliver impact. With a no-nonsense, ‘get stuff done’ mentality, we break down the tools, strategies, and processes you need to turn ideas into results. Join us for high-value conversations on innovation, execution, and results.

  1. SaaS Isn't Dead. The Moat Just Moved.

    APR 17

    SaaS Isn't Dead. The Moat Just Moved.

    SaaS isn't dead. UI is. The moat just moved. Assaf Weinberg (Co-Founder & CEO, SetSale) joins Andrew Duncan to dismantle the LinkedIn narratives about software in the age of AI: "code is free," "SaaS is dead," and the founder myth that hiring a developer is the bottleneck. Chapters 00:00 The biggest limit on AI is what you believe it can do 01:23 Building SetSale before AI tools existed 04:31 Supastarter and the portal boilerplate origin 06:47 Why the cost of software isn't zero 07:43 The "I just need a developer" myth 11:09 Every software company is a data transformation engine 13:58 Why SaaS isn't dead 17:08 Capture your data or AI can't help you 22:20 The Austin distributor story: four days to ship 27:34 Artists don't sketch in marble 33:30 A developer's job is specification, not code 44:13 The new bottleneck is customer adoption Topics Why AI made code cheap but didn't make software cheap The "I just need a developer" myth and why it was always a crutch UI as commodity, data and process as the only durable moat Why every software company reduces to a data transformation engine The Austin distributor visit: notetaker, AI PM, Cursor, four days to ship Six-week bets as the new unit of org change What roles look like when designers don't make mockups and developers don't write code The new bottleneck: customer adoption now lags engineering velocity Guest Assaf Weinberg, Co-Founder & CEO, SetSale https://www.setsale.ai/ https://www.linkedin.com/in/assafweinberg/ https://x.com/assafweinberg Resources mentioned Sense and Respond by Jeff Gothelf and Josh Seiden: https://www.amazon.com/Sense-Respond-Successful-Organizations-Continuously/dp/1633691888 Granola (AI notetaker): https://www.granola.ai/ Supastarter (Next.js SaaS boilerplate): https://supastarter.dev/ Cursor: https://www.cursor.com/ Connect Andrew Duncan: https://www.linkedin.com/in/andrew-b-duncan/ Vertice Labs: https://www.verticelabs.io Subscribe Spotify: https://open.spotify.com/show/64yoHwDdhBd0vik2sev6xs Apple Podcasts: https://podcasts.apple.com/gh/podcast/shipping-excellence/id1794200466 YouTube: https://www.youtube.com/@shippingexcellence RSS: https://media.rss.com/shippingexcellence/feed.xml

    48 min
  2. No one cares about AI. They care about results.

    MAR 19

    No one cares about AI. They care about results.

    AI doesn't fix your broken processes. It amplifies them. Jason Macht (Whitespace Solutions) joins Andrew Duncan to break down what actually changes — and what doesn't — when you build with AI. Chapters 00:00 Intro 00:40 Guest introduction 02:51 Vibe coding vs. engineering rigor 04:02 AI as amplifier — good and bad processes 04:39 Spec-driven development 06:57 The death of traditional agile 09:35 Agentic systems and guardrails 15:27 New business viability — the solopreneur opportunity 32:09 AI as thought partner and echo chamber risks 49:45 Closing Topics Why AI amplifies good and bad engineering practices equallySpec-driven development: engineering at the speed of thoughtThe difference between vibe coding and production-ready softwareHow solopreneurs can now build niche software businesses without VCAgentic systems, guardrails, and what happens when AI has real-world accessUsing AI as a strategic thought partner — and avoiding echo chambersWhy traditional agile is losing to fast betting cycles Guest Jason Macht — Founder, Whitespace Solutions https://www.whitespacesolutions.ai/https://jasonmacht.com/https://www.linkedin.com/in/jasonmacht/ Resources Mentioned Cursor: https://cursor.com/Replit: https://replit.com/Bolt: https://bolt.new/ Connect Andrew Duncan: https://www.linkedin.com/in/andrew-b-duncan/ Vertice Labs: https://www.verticelabs.io Subscribe Spotify: https://open.spotify.com/show/64yoHwDdhBd0vik2sev6xs Apple Podcasts: https://podcasts.apple.com/gh/podcast/shipping-excellence/id1794200466 RSS: https://media.rss.com/shippingexcellence/feed.xml YouTube: https://www.youtube.com/@shippingexcellence

    50 min
  3. The Real Competitive Advantage in an AI World (It’s Not Tech)

    FEB 20

    The Real Competitive Advantage in an AI World (It’s Not Tech)

    In this episode of Shipping Excellence, Andrew Duncan sits down with Christopher Garvis (former AWS manager, worked on CDK) to unpack a core reality of the AI era: AI makes speed cheap, judgment priceless. They start with the practical: how experienced builders are using AI day to day, why “skills” (constrained context + tools) are emerging as the next standard beyond agents, and what happens when heavy integrations like MCP feel slow or token expensive. From there, the conversation shifts to the business implications. If AI compresses the time to ship, teams hit decision points faster, with less time to react. That makes judgment and ownership the highest leverage skills. They discuss why AI amplifies whatever process you already have, why “vibe coding” often hits a ceiling without scar tissue, and why the durable moat is still culture: integrity, follow through, and loving the customer by truly understanding them. They close on the human side of technology: authenticity in a world where it’s harder to know what’s real online, the importance of “third places,” and why remote teams need intentional in person time to build trust and momentum. Topics covered Why AI makes speed cheap, and why judgment becomes the premium skillSkills vs agents: constrained context, tool boundaries, and predictable workflowsParallel AI workflows: running multiple streams across code and contentMCP vs lightweight tools: when a CLI beats a server integrationEmergent behavior: when the model bypasses tools for simpler pathsAGI and what “human” means beyond text: embodiment, emotion, and social boundsAI amplifies process: discipline compounds quality, chaos compounds failureWhy ownership still matters: “AI isn’t responsible for outcomes, humans are”Vibe coding, security gaps, and what breaks at real customer scaleThe new moat: integrity, customer support, follow through, and reputationAuthenticity vs perfection in an AI saturated internetRemote work done right: high bandwidth FaceTime, offsites, and trust currencyCommunity and “third places” as technology reshapes connectionKey takeaways AI accelerates execution, but it does not remove the need for judgment and ownership.The faster you can ship, the faster weak assumptions and bad decisions compound.Strong engineering discipline gets supercharged with AI; weak discipline gets exposed.Technology is commoditizing, so culture and integrity become defensible advantage.About the guest Christopher Garvis is a veteran engineer and former AWS engineering leader who led the AWS CDK team. He focuses on practical AI workflows, tool constrained systems, and shipping with strong engineering fundamentals. About Shipping Excellence Shipping Excellence is a podcast about building exceptional software products: practical engineering, strong delivery, and the systems that help teams ship. Links Vertice Labs: https://verticelabs.ioFollow Andrew Duncan: https://www.linkedin.com/in/andrew-b-duncan/#ShippingExcellence #AINative #SoftwareEngineering #ProductDevelopment #Leadership #RemoteWork #Agents #Skills #MCP #AWS #StartupExecution

    1h 1m
  4. Why Most Software Vendors Fail Operators — And What Good Actually Looks Like

    FEB 4

    Why Most Software Vendors Fail Operators — And What Good Actually Looks Like

    Most software projects drift — scope grows, timelines slip, and clients spend more time managing the vendor than shipping product. Robert Randolph, CEO of Executive Linguist Agency, hired Vertice Labs to build two apps. Both shipped on time. Both on budget. Here's what made it different. Robert runs a professional language services firm with a remote team of interpreters. He needed a HIPAA-compliant messaging platform and an internal iOS app — and he needed them fast. The experience became a useful lens on what actually makes software partnerships work: not charisma, not promises, just execution, clarity, and trust. Chapters 00:00 The first problem: getting an app in the App Store fast 02:50 Hesitations before starting — and why there weren't many 07:38 HIPAA-compliant interpreter messaging: the gap in the market 08:26 "You got us to market so fast I didn't have time to build a sales strategy" 10:01 What no-BS looks like in a pitch 12:20 $40K consulting with nothing to show for it 14:33 Executive Linguist: Vertice Labs' ideal client 17:29 How a Stripe security incident revealed the team's character 19:01 Speed and organization: the biggest differentiator 21:00 "You could have milked us — and you didn't" 24:20 Who should hire a software partner 31:15 What made this client relationship work 35:00 How watching the process improved their internal operations Topics • What makes a software partnership actually work • Clear scope of work as a trust foundation • Transparency, autonomy, and accountability on a dev team • Speed without sacrificing quality • What to look for in a software partner — and what disqualifies one • Building HIPAA-compliant apps for specialized industries Guest Robert Randolph, CEO — Executive Linguist Agency https://www.executivelinguist.com https://www.linkedin.com/in/robert-randolph-a86ab4111 Resources mentioned Linear — https://linear.app Stripe — https://stripe.com TestFlight — https://developer.apple.com/testflight/ Connect Andrew Duncan — https://www.linkedin.com/in/andrew-b-duncan/ Vertice Labs — https://www.verticelabs.io Subscribe Spotify — https://open.spotify.com/show/64yoHwDdhBd0vik2sev6xs Apple Podcasts — https://podcasts.apple.com/gh/podcast/shipping-excellence/id1794200466 YouTube — https://www.youtube.com/@shippingexcellence RSS Feed — https://media.rss.com/shippingexcellence/feed.xml

    36 min
  5. How AI Agents Will Reshape Business & Software Development w/ Drew Burdick

    01/31/2025

    How AI Agents Will Reshape Business & Software Development w/ Drew Burdick

    In this episode of Shipping Excellence, host Andrew Duncan sits down with Drew Burdick, Managing Partner of StealthX, and co-author of the AI North Star Playbook. They dive into how businesses should think about AI adoption, the rise of AI agents, and how solopreneurs and enterprises alike can leverage AI to drive efficiency and growth. The discussion covers everything from practical AI implementations, agentic workflows, the evolution of work, and the massive opportunities AI presents for early adopters. Key Topics Discussed AI North Star Playbook – Why most companies approach AI the wrong way and how the playbook helps leaders identify high-impact opportunities. Experimentation Over Hesitation – Why business leaders need to test and learn with AI tools rather than waiting on perfect clarity. AI Agents & Workflows – Understanding what makes an AI implementation an "agent" vs. just AI augmentation in workflows. Real-World AI Success Stories – From legal redlining automation to AI-powered RFP evaluation and outbound sales AI. The Future of Work & Solopreneurship – How AI will enable one-person unicorns and disrupt industries that rely on manual digital labor. Strategic Thinking for Builders – Why software engineers, product leaders, and businesses must rethink how they deliver value in an AI-powered world. AI’s Role in Product Development – How AI is reshaping design, engineering, and shipping software at an accelerated pace. Chapters 00:00 Introduction to AI and the North Star Playbook 03:02 Current Trends in AI Adoption 05:53 AI in Business Processes 08:37 Success Stories in AI Implementation 10:59 The Future of AI in Customer Service 13:26 The Evolution of Business with AI 15:51 Mapping Value Streams with AI 18:40 The Role of Human Insight in AI Development 20:38 Embracing Change in the Age of AI 23:56 The Rise of Solopreneur Unicorns 26:18 AI in Education: A Real-World Success Story 28:40 Democratization of Business: The New Age of Entrepreneurship 30:37 Differentiation in a Noisy Market 32:34 Understanding Customer Needs for Product Success 33:29 Agentic Workflows: The Future of AI 39:06 The Evolution of AI Agents in Business 41:57 Building AI Workflows: From Simple to Complex 44:15 The Future of AI: Hands-Off Interfaces and AGI Resources Mentioned 📖 AI North Star Playbook – Get the roadmap for building AI-powered solutions. 📚 Range by David Epstein – A must-read on why generalists thrive in specialized fields. 🔗 More resources & insights: verticelabs.io

    48 min

About

Welcome to Shipping Excellence, where action meets expertise. Hosted by Andrew Duncan, this podcast is all about building exceptional software products that don’t just exist—they deliver impact. With a no-nonsense, ‘get stuff done’ mentality, we break down the tools, strategies, and processes you need to turn ideas into results. Join us for high-value conversations on innovation, execution, and results.