SimpleBiz360™ Podcast

Jeffrey Mason
  • 5.0 (6)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action. 

  1. 1D AGO

    Did you ever explore the power of writing handwritten notes? OMOQ #123

    The reality is that 80% of handwritten notes will get thrown away. The remaining 20% will quietly love them, save them, cherish them , or reciprocate by responding back. This applies to customers, spouses, kids, grandkids and friends. I would much rather put a smile on the 20% audience who appreciates receiving a heartfelt message. What about you? We invite you to go a little “old school” by exploring the magic of handwritten notes. Support the show

    1 min

  2. 6D AGO

    Do you thank customers for their business? OMOQ #122

    Expressing appreciation is a dying principal in modern business. There is no way around this. Saying THANK YOU to customers is all but dead. An expression of appreciation on a paper, or text receipt is not making any customer feel warm and fuzzy. When are you going to pick up the phone, write a handwritten note, or send some chocolates to a customer? Support the show

    1 min

  3. DEC 15

    Do your customers receive answers to why they are experiencing transactional hiccups? OMOQ #121

    Why? Why? Why? In my 35 years of doing business, whenever there are problems, customers always want to know why. However, so many vendors get a failing grade when it comes to answering this simple question. If you want to make customers really happy, start telling them why there are issues with their orders…don’t just tell them there are issues. The main question on their mind is why. When will you start providing answers to the most prevalent question in business? Support the show

    1 min

  4. DEC 11

    Do you respond to customer inquiries when they need it, or when it is convenient for you? OMOQ #120

    Customers defect after they have endured enough doses of la-di-da service. Time is the currency of the Experience Economy. When customers sense the violation of their time, they usually say goodbye to that vendor. It is simply their way to punish bad service. Where is your company in this cause and effect equation? Is it time to revise your service mindset? Support the show

    1 min

  5. DEC 9

    Would you describe your customer service mindset as casual, or buttoned up? OMOQ #119

    What would customers say if you asked them what they thought of your customer service? Would they describe it as a lackadaisical approach to servicing orders, or a professional, well oiled machine? Talk to your customers. Be your customer. Find out what they think, and then throw away the Ladida approach and exchange it for a buttoned up approach. What say you? Support the show

    1 min

  6. DEC 5

    Do you write business correspondence in complete sentences? OMOQ #118

    Business is looking and feeling too casual these days. We operate at WARP speed, cutting corners, multitasking constantly. Then, amidst all this chaos, we partially answer questions with cryptic, text abbreviations. Our associates, or customers often ask us 2,3 or 4 questions at once, and then we go on to answer in unintelligible, short-hand quips that have tons of grey area, and, we only answer one of the multiple questions. This leads to misinterpretation, mistakes ensue, customers defect, and hard-earned profitability is swept away by the mistakes. Is this you? Is this your company? Let’s all wake up and start writing business correspondence in complete sentences. Stop the insanity! Today!   Support the show

    1 min

  7. DEC 3

    Do you invest time in learning about your employees? OMOQ #117

    What if we became Chief Encouraging Officers at the office? Most of us spend more time working than we do with our own families. As a result, the workplace often takes on the role of our second family. Knowing this, why don’t more leaders adopt a mindset of knowing employees by name, and knowing a little about their families? Maybe your employees are going through something, and encouragement could help their situation. We invite our audience to start knowing more about their employees. Try being a Chief Encouraging Officer!   Support the show

    1 min

  8. NOV 27

    How well do your inter company silos communicate with each other? OMOQ #116

    Intercompany divisions, often pursue goals, and objective specific to their operational structure. However, lost in the shuffle, is tying all the divisions together, so that everyone works in a harmonized effort to satisfy the customer. Are your internal divisions pursuing divisional success over total customer satisfaction? It’s a fair question that many companies need to answer. How about your company? Support the show

    1 min
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About

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action. 

Information

  • Creator
    Jeffrey Mason
  • Years Active
    2019 - 2025
  • Episodes
    385
  • Rating
    Clean
  • Copyright
    © 2025 SimpleBiz360
  • Show Website
    SimpleBiz360™ Podcast