20 episodes

Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.

Snackable CX Mindful

    • Business
    • 5.0 • 13 Ratings

Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.

    Your Customer Follow-ups Ignore Growth Opportunities

    Your Customer Follow-ups Ignore Growth Opportunities

    When done poorly, customer follow-up calls leave a sour taste in our mouths. But on the flip side, when brands ignore follow-ups altogether, they leave growth opportunities, customer satisfaction, and even revenue on the table.

    • 8 min
    Does the World Revolve Around Your Customers?

    Does the World Revolve Around Your Customers?

    Having a customer-centric foundation is a guaranteed recipe for business success—a recipe that’s plated best as a snack.

    • 10 min
    How to Make Seamless Experiences Seem More Important

    How to Make Seamless Experiences Seem More Important

    Smooth, simple, and seamless. That’s what customers want when they interact with your brand. And if you want proof, they’re saying so themselves. These seamless experiences will look different between industries, brands, and maybe even departments—but the foundation they’re built on will always look the same.

    • 9 min
    What Is This Whole “Total Experience” Thing?

    What Is This Whole “Total Experience” Thing?

    Total Experience is quickly becoming the next step in customer-centric evolution. Haven't heard of it yet? Take a quick bite out of this new strategy and get practical ideas for how to apply it to your org.

    • 14 min
    Harness That "Wow" Feeling For Customers

    Harness That "Wow" Feeling For Customers

    Pop quiz: What are the most important pieces of a great customer experience? Easy site navigation? Zero hold times? Better self-service options? Surprise and delight? The ability to actually get through to a human? Answer: It's all about wowing.

    • 9 min
    5 Most Common Call Center Service Frustrations

    5 Most Common Call Center Service Frustrations

    You don’t need an MBA to know that unhappy customers are bad news bears. So when it comes to preventing customer frustration—particularly frustration with your contact center—you really need to get it right. Because, most consumers will leave after one—yep, just one—poor experience.

    • 9 min

Customer Reviews

5.0 out of 5
13 Ratings

13 Ratings

gingersnap_00 ,

Def one to add to your rotation!

In a somewhat saturated CX podcast world, Snackable stands out. It’s jam packed with solid information thats easy to digest with none of the fluff! A must listen for everyone.

miles.price ,

Goodbye, long-winded CX content!

I doubt I'm the only one that's put time on their own calendar just to sift through all the latest CX posts, research articles, whitepapers/case studies, etc. There's so much great CX content out there, but it can also be...long-winded. Snackable CX changes the game! Awesome topics, 10 mins each, easy peasy.

ssalerno51 ,

BMercado

Great podcast. Episodes might only be 10 minutes, but they’re loaded with valuable, actionable insight. Perfect listens for my morning commute.

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