32 episodes
Snackable CX Mindful
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- Business
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5.0 • 13 Ratings
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Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.
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One Last Bite: Season 1 Wrap-up
Take a savory stroll through the best bites of Season 1.
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Is Knowing Your Customers as Easy as V-O-C?
VoC is not NPS. It's not CSAT. It's...well, one thing we know: it's vital for CX success.
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Which Came First: Connected Experiences, or Connected Teams?
In this classic chicken-or-egg toss-up, we look at how to create connected experiences and overcome silos. So, which comes first? Press play and find out.
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That Free Callback Solution Costs More Than You Think
“If it’s free, take three”…or at least that’s the mantra that got me through college. But when it comes to callback, are the free, out-of-the-box solutions that CCaaS providers tack onto their platforms *actually* worth it?
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Does Your CX Help or Hinder Revenue?
People need confidence when making a purchase. Is your CX set up to offer that?
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2023 Contact Center Trends (A Big Bite)
Would you guess that ChatGPT, a boy's birthday party, and self-driving cars could be in the same conversation? About contact center trends?
Customer Reviews
Def one to add to your rotation!
In a somewhat saturated CX podcast world, Snackable stands out. It’s jam packed with solid information thats easy to digest with none of the fluff! A must listen for everyone.
Goodbye, long-winded CX content!
I doubt I'm the only one that's put time on their own calendar just to sift through all the latest CX posts, research articles, whitepapers/case studies, etc. There's so much great CX content out there, but it can also be...long-winded. Snackable CX changes the game! Awesome topics, 10 mins each, easy peasy.
BMercado
Great podcast. Episodes might only be 10 minutes, but they’re loaded with valuable, actionable insight. Perfect listens for my morning commute.