Snackable CX

Mindful
  • 5.0 (13)
  • MARKETING
  • UPDATED WEEKLY
Snackable CX

Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.

  1. 05/25/2023

    One Last Bite: Season 1 Wrap-up

    Take a savory stroll through the best bites of Season 1.

    11 min

  2. 05/04/2023

    Is Knowing Your Customers as Easy as V-O-C?

    VoC is not NPS. It's not CSAT. It's...well, one thing we know: it's vital for CX success.

    11 min

  3. 04/14/2023

    Which Came First: Connected Experiences, or Connected Teams?

    In this classic chicken-or-egg toss-up, we look at how to create connected experiences and overcome silos. So, which comes first? Press play and find out.

    8 min

  4. 03/24/2023

    That Free Callback Solution Costs More Than You Think

    “If it’s free, take three”…or at least that’s the mantra that got me through college. But when it comes to callback, are the free, out-of-the-box solutions that CCaaS providers tack onto their platforms *actually* worth it?

    10 min

  5. 03/10/2023

    Does Your CX Help or Hinder Revenue?

    People need confidence when making a purchase. Is your CX set up to offer that?

    9 min

  6. 03/03/2023

    2023 Contact Center Trends (A Big Bite)

    Would you guess that ChatGPT, a boy's birthday party, and self-driving cars could be in the same conversation? About contact center trends?

    18 min

  7. 02/02/2023

    Get a Handle on Your Average Handle Time

    For contact centers, meeting the need for speed is a necessity for maximizing efficiency and boosting cost savings across the board.

    9 min

  8. 01/27/2023

    The Perfect Callback Recipe to Spice Up Your Metrics

    What's the difference between a freezer pizza and your favorite pie? The ingredients might be similar, but it all comes down to the recipe.

    9 min
See All (32)

Trailer

5
out of 5
13 Ratings

About

Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.

Information

  • Creator
    Mindful
  • Years Active
    2022 - 2023
  • Episodes
    32
  • Rating
    Clean
  • Copyright
    © 2022
  • Show Website
    Snackable CX

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