Software Toolbox: TOPServer, OPC Router, DataHub and more

Shawn Tierney meets up with Connor Mason of Software Toolbox to learn their company, products, as well as see a demo of their products in action in this episode of The Automation Podcast.

For any links related to this episode, check out the “Show Notes” located below the video.

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The Automation Podcast, Episode 248 Show Notes:

Special thanks to Software Toolbox for sponsoring this episode so we could release it “ad free!” To learn about Software Toolbox please checkout the below links:

• TOP Server

• Cogent DataHub

• Industries

• Case studies

• Technical blogs

Read the transcript on The Automation Blog: (automatically generated)

Shawn Tierney (Host): Welcome back to the automation podcast. My name is Shawn Tierney with Insights and Automation, and I wanna thank you for tuning back in this week. Now this week on the show, I meet up with Connor Mason from Software Toolbox, who gives us an overview of their product suite, and then he gives us a demo at the end. And even if you’re listening, I think you’re gonna find the demo interesting because Connor does a great job of talking through what he’s doing on the screen. With that said, let’s go ahead and jump into this week’s episode with Connor Mason from Software Toolbox.

I wanna welcome Connor from Software Toolbox to the show. Connor, it’s really exciting to have you. It’s just a lot of fun talking to your team as we prepared for this, and, I’m really looking forward to because I just know in your company over the years, you guys have so many great solutions that I really just wanna thank you for coming on the show. And before you jump into talking about products and technologies Yeah. Could you first tell us just a little bit about yourself?

Connor Mason (Guest): Absolutely. Thanks, Shawn, for having us on. Definitely a pleasure to be a part of this environment. So my name is Connor Mason. Again, I’m with Software Toolbox.

We’ve been around for quite a while. So we’ll get into some of that history as well before we get into all the the fun technical things. But, you know, I’ve worked a lot with the variety of OT and IT projects that are ongoing at this point. I’ve come up through our support side. It’s definitely where we grow a lot of our technical skills.

It’s a big portion of our company. We’ll get that into that a little more. Currently a technical application consultant lead. So like I said, I I help run our support team, help with these large solutions based projects and consultations, to find what’s what’s best for you guys out there. There’s a lot of different things that in our in our industry is new, exciting.

It’s fast paced. Definitely keeps me busy. My background was actually in data analytics. I did not come through engineering, did not come through the automation, trainings at all. So this is a whole new world for me about five years ago, and I’ve learned a lot, and I really enjoyed it.

So, I really appreciate your time having us on here,

Shawn Tierney (Host): Shawn. Well, I appreciate you coming on. I’m looking forward to what you’re gonna show us today. I had a the audience should know I had a little preview of what they were gonna show, so I’m looking forward to it.

Connor Mason (Guest): Awesome. Well, let’s jump right into it then. So like I said, we’re here at Software Toolbox, kinda have this ongoing logo and and just word map of connect everything, and that’s really where we lie. Some people have called us data plumbers in the past. It’s all these different connections where you have something, maybe legacy or something new, you need to get into another system.

Well, how do you connect all those different points to it? And, you know, throughout all these projects we worked on, there’s always something unique in those different projects. And we try to work in between those unique areas and in between all these different integrations and be something that people can come to as an expert, have those high level discussions, find something that works for them at a cost effective solution. So outside of just, you know, products that we offer, we also have a lot of just knowledge in the industry, and we wanna share that. You’ll kinda see along here, there are some product names as well that you might recognize.

Our top server and OmniServer, we’ll be talking about LOPA as well. It’s been around in the industry for, you know, decades at this point. And also our symbol factory might be something you you may have heard in other products, that they actually utilize themselves for HMI and and SCADA graphics. That is that is our product. So you may have interacted it with us without even knowing it, and I hope we get to kind of talk more about things that we do.

So before we jump into all the fun technical things as well, I kind of want to talk about just the overall software toolbox experience as we call it. We’re we’re more than just someone that wants to sell you a product. We we really do work with, the idea of solutions. How do we provide you value and solve the problems that you are facing as the person that’s actually working out there on the field, on those operation lines, and making things as well. And that’s really our big priority is providing a high level of knowledge, variety of the things we can work with, and then also the support.

It’s very dear to me coming through the the support team is still working, you know, day to day throughout that software toolbox, and it’s something that has been ingrained into our heritage. Next year will be thirty years of software toolbox in 2026. So we’re established in 1996. Through those thirty years, we have committed to supporting the people that we work with. And I I I can just tell you that that entire motto lives throughout everyone that’s here.

So from that, over 97% of the customers that we interact with through support say they had an awesome or great experience. Having someone that you can call that understands the products you’re working with, understands the environment you’re working in, understands the priority of certain things. If you ever have a plant shut down, we know how stressful that is. Those are things that we work through and help people throughout. So this really is the core pillars of Software Toolbox and who we are, beyond just the products, and and I really think this is something unique that we have continued to grow and stand upon for those thirty years.

So jumping right into some of the industry challenges we’ve been seeing over the past few years. This is also a fun one for me, talking about data analytics and tying these things together. In my prior life and education, I worked with just tons of data, and I never fully knew where it might have come from, why it was such a mess, who structured it that way, but it’s my job to get some insights out of that. And knowing what the data actually was and why it matters is a big part of actually getting value. So if you have dirty data, if you have data that’s just clustered, it’s in silos, it’s very often you’re not gonna get much value out of it.

This was a study that we found in 2024, from Garner Research, And it said that, based on the question that business were asked, were there any top strategic priorities for your data analytics functions in 2024? And almost 50%, it’s right at ’49, said that they wanted to improve data quality, and that was a strategic priority. This is about half the industry is just talking about data quality, and it’s exactly because of those reasons I said in my prior life gave me a headache, to look at all these different things that I don’t even know where they became from or or why they were so different. And the person that made that may have been gone may not have the contacts, and making that from the person that implemented things to the people that are making decisions, is a very big task sometimes. So if we can create a better pipeline of data quality at the beginning, makes those people’s lives a lot easier up front and allows them to get value out of that data a lot quicker.

And that’s what businesses need.

Shawn Tierney (Host): You know, I wanna just data quality. Right? Mhmm. I think a lot of us, when we think of that, we think of, you know, error error detection. We think of lost connections.

We think of, you know, just garbage data coming through. But I I think from an analytical side, there’s a different view on that, you know, in line with what you were just saying. So how do you when you’re talking to somebody about data quality, how do you get them to shift gears and focus in on what you’re talking about and not like a quality connection to the device itself?

Connor Mason (Guest): Absolutely. Yeah. We I kinda live in both those worlds now. You know, I I get to see that that connection state. And when you’re oper