63 episodes

Welcome to Softwire TechTalks. We bring you industry insights, opinions, features and interviews impacting the tech industry. Follow us to never miss an episode!

Softwire TechTalks Softwire

    • Technology

Welcome to Softwire TechTalks. We bring you industry insights, opinions, features and interviews impacting the tech industry. Follow us to never miss an episode!

    Thomas Harris on navigating digital transformation: Insights from MasterCard's journey

    Thomas Harris on navigating digital transformation: Insights from MasterCard's journey

    In this episode of "The Digital Lighthouse," Zoe Cunningham welcomes Thomas Harris from MasterCard, delving into the transformative currents of digital innovation.

    Thomas shares the strategic intricacies of MasterCard's journey, and the broader impact on global markets, in a conversation that lights the way through the complex landscape of digital transformation, offering invaluable insights on navigating change with agility and foresight.

    • 20 min
    Herb Kim – Why you need to risk failure to become a great leader

    Herb Kim – Why you need to risk failure to become a great leader

    Back in 2008, Herb Kim founded the Thinking Digital conference series. Little did he know that 15 years on, the event would still be going, having established itself as a popular fixture in the north-east tech calendar.

    Herb joins Zoe Cunningham to talk about the importance of events, both for networking, and as powerful and serendipitous learning and development opportunities for anyone in the sector.

    The discussion then moves on to tech leadership, with Herb explaining why he believes putting yourself at risk of genuine personal failure is one of the best ways to learn critical leadership traits.

    • 23 min
    Using generative AI to improve CX and meet regulatory requirements in insurance

    Using generative AI to improve CX and meet regulatory requirements in insurance

    Using generative AI to improve CX and meet regulatory requirements in insurance

    Insurance is a challenging market to be operating in these days. A perfect storm of the squeeze on household budgets, rising costs when handling claims, and new regulation, mean many insurers are struggling to stay afloat and remain competitive.

    Rashed Younas is the insurance practice lead at The Dot Collective, which helps organisations make smarter use of their data. During his chat with Zoe Cunningham, Rashed shares some of the ways he’s seeing forward-thinking insurers use their data intelligently, to navigate these choppy waters.

    From generative AI, to single view of the customer, he paints a (perhaps surprisingly) positive outlook for insurance companies.

    • 20 min
    Georgina Owens - How to lead a 300-strong technology team

    Georgina Owens - How to lead a 300-strong technology team

    Georgina Owens knows a thing or two about leading successful technology functions. Having held senior leadership roles in organisations across finance, telco and utilities, she now heads up the 300-person technology function at William Hill.

    In her chat with Zoe Cunningham, she reflects on how you can successfully oversee teams at this scale, while instilling a culture that fosters creativity and innovation. There’s also a revealing chat about many of the unseen jobs a CTO must do to succeed.

    • 21 min
    How to decide when you should (and shouldn’t) use microservices

    How to decide when you should (and shouldn’t) use microservices

    If you’re not using microservices already, you’ve probably heard people raving about how amazing they are. If you’re tempted to dip your toes in the water, then this podcast with independent tech consultant, author, and former FT technical director for engineering enablement, Sarah Wells, is a must-listen.

    During her chat with Zoe Cunningham, she talks about what organisations need to consider before diving into the microservices world (spoiler alert, it’s not just about tech), and the things you need to have in place before you take the plunge.

    The discussion also covers situations where microservices may actually not be the most appropriate way of building software.

    • 18 min
    Getting it all done as a senior tech leader

    Getting it all done as a senior tech leader

    In our latest episode, Zoe Cunningham is joined by Tom Riley, Delivery Principal at Softwire.

    Tom has overseen the successful delivery of numerous UK public sector digital projects, including the modernisation of the register to vote service, the cloud migration of the gender pay gap reporting service, and the replacement of the software underpinning the high-profile Feed-in-Tariff scheme.

    In this wide-ranging chat with Zoe, he shares insights on how to keep abreast of a diverse portfolio of projects, how to ensure teams stay up-to-speed with the latest GDS and industry best practices, and why he sometimes prefers old-fashioned pen-and-paper, and face-to-face communication, over their modern digital alternatives.

    Of course, no tech-related discussion at the moment would be complete without touching on artificial intelligence (AI), and Tom shares his thoughts on the opportunities and risks associated with AI in the unique context of government.

    • 23 min

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