51 episodes

Welcome to the QM Insights show sponsored by SOLABS, with your host Ericka Moore, Head of Client Success. The QM Insights podcast is designed to provide SOLABS EQMS end users with deep dive information on the software application empowering them to fully harness the functionality this automated platform has to offer. Listeners will develop a robust understanding of the QM10 product and have the ability to understand how it is best used to maximize ROI and compliance levels.

SOLABS QM Insights SOLABS, Ericka Moore, Philippe Gaudreau, Mandy Gervasio and Guests

    • Technology

Welcome to the QM Insights show sponsored by SOLABS, with your host Ericka Moore, Head of Client Success. The QM Insights podcast is designed to provide SOLABS EQMS end users with deep dive information on the software application empowering them to fully harness the functionality this automated platform has to offer. Listeners will develop a robust understanding of the QM10 product and have the ability to understand how it is best used to maximize ROI and compliance levels.

    Episode 51: Using the Function Roles for Training and Onboarding Purposes

    Episode 51: Using the Function Roles for Training and Onboarding Purposes

    Today's episode of the QM Insights podcast discusses the use of Function Roles for organizing and assigning training within QM10. This can be used as early as for the onboarding of new hires!
     
    Key Takeaways:
    00:30 Introducing today’s topic and guest expert
    01:05 What is the role of function roles with the onboarding of new users?
    03:22 Can you create different “onboarding” function roles for different job profiles?
    05:58 How should users handle function roles that are no longer in use?
    8:50 You must individually assign the training activities to users even if you have assigned them to their function roles
    10:00 Why you should not always assign all the training in a user’s roles at once
    12:20 Closing thoughts & thanking our listeners
     
    Contact us at solabs-podcast@solabs.com

    • 13 min
    Episode 50: Using the Document Control Process to Send Training Notifications

    Episode 50: Using the Document Control Process to Send Training Notifications

    Today's episode of the QM Insights podcast details the use of the Document Control Process (DCR) to send training notifications.
    This can be used in or out of QM10, so it can be leveraged by clients who do not use QM10's training records management capabilities as well as those that do!
     
    Key Takeaways
    01:18 Gretchen explains how you can use the Document Control Process (DCR) to send notifications for training
    02:29 At which step will you handle training?
    05:13 Checking the "no training is required" box allows you to explain that training is completed in another system
    06:19 What if you have some documents that you don’t need training on at all?
    08:20 Gretchen shares her final thoughts on the topic

    • 10 min
    Episode 49: Revising and Approving Documents in QM10

    Episode 49: Revising and Approving Documents in QM10

    In today’s episode, we discuss the differences between the Review and Approval cycles for documents within QM10. Gretchen Dixson, a Product Specialist at SOLABS, explains multiple scenarios where companies can save time and prevent errors by setting their review cycles through QM10 instead of performing them by email or via some other means.
     
    Key Takeaways
    00:30 Today’s topic is the Review and Approval cycles
    01:35 What’s the difference between a Review and an Approval cycle?
    02:30 Are the users in the Review cycle the same people that are going to be approving afterward?
    04:00 This is much better than sending reviews by email
    05:10 Do all our clients use the Review cycle and why?
    08:21 Additional advice from Gretchen regarding those cycles.
    09:20 Thanks to Gretchen and our listeners!

    • 10 min
    Episode 48: Superseding and Retiring Documents in SOLABS QM10

    Episode 48: Superseding and Retiring Documents in SOLABS QM10

    In today’s episode, we discuss the differences between retiring and superseding documents within QM10. Gretchen, a Product Specialist at SOLABS, covers multiple scenarios where our clients make use of either function and provides tips on how to save time with them!
     
    Key Takeaways
    00 :00 Introducing today’s topic: retiring and superseding documents in QM10
    01:17 What are the differences between retiring and superseding
    02:22 Do traces of retired documents still exist within the software?
    03:40 Can you bring a document back if it ever becomes relevant again?
    05:36 How often do our users use superseding instead of retiring documents?
    07:32 What happens to training related to a document when you supersede it?
    09:15 A couple tips for our users.
    10:18 Thank you to our listeners!

    • 11 min
    Episode 47: SSRS Training Reports in SOLABS QM10 Feat. Jamie Villeneuve & Gretchen Dixson

    Episode 47: SSRS Training Reports in SOLABS QM10 Feat. Jamie Villeneuve & Gretchen Dixson

    In today’s episode, we discuss the new SSRS training reports available with QM10. Join Gretchen and Jamie as they discuss how the new reports were designed and how this will impact the lives of our customers moving forward!
     
    Key Takeaways
    00:30 Introducing today’s topic and guests
    01:20 What are the improvements we have made to SSRS reports?
    03:24 Gretchen explains how this will impact the user experience
    04:41 There is a new parameter to exclude training activities that are not due yet from your reports
    06:25 Looking at multiple departments in a single report is a possibility moving forward
    07:51 It is possible to sort all users that do not belong to a department, which can be especially useful for external users
    08:59 We are sure those new upgrades will improve compliance and give better visibility of the training status
    10:15 Thank you to our guests and listeners!

    • 11 min
    Episode 46; Audit Capabilities in QM10 Release 10.9.0 - Included for All Our Clients!

    Episode 46; Audit Capabilities in QM10 Release 10.9.0 - Included for All Our Clients!

    Listen on Youtube: https://www.youtube.com/watch?v=Lq6xkQiUIzA
     
    In today’s episode, we discuss the new audit capabilities of QM10 R. 10.9.0. Join Etienne, Gretchen, and Martine as they explore the audit process, detail how it is used internally at SOLABS, and look at the new reporting capabilities related to the audit process.
     
    00:23 Today’s topic: new audit management capabilities made available for our clients
    00:40 Introducing today’s guests: Gretchen Dixson & Martine Boire
    01:36 Why did we include the audit process for all our clients moving forward?
    03:41 The workflow steps of the audit process.
    04:31: What information can be entered in each step?
    06:11 Preparing for the audit step
    07:13 Following up on the audit
    08:28 How we use this process internally at SOLABS
    10:51 Closing the audit process
    12:00 Talking about the new reports for audit
    14:10 Thank you to our guests and listeners!
    #solabs #qm10 #qminsights #podcast #qualitymamagement #audit

    • 15 min