Elevating Brick & Mortar

ServiceChannel
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  • 两周一更

In today’s unpredictable economic landscape, consumer expectations are constantly evolving. In the face of these challenges, how do brands deliver a consistent and compelling customer experience? The world's most innovative companies are turning to an underappreciated function to gain a competitive edge: facilities. On this podcast, you’ll hear from the most successful leaders across industries. They’ll share how operations and facilities are driving brand performance by transforming facilities from a cost center to a revenue driver. Welcome to “Elevating Brick and Mortar.”

  1. 9月23日

    Transforming Frontline Work with Aaron Salow, CEO of XOi Technologies

    Aaron addresses the skilled trades gap, operational efficiency, and customer service. He also highlights the critical role of technology in supporting and elevating the skilled trades, and the future of tech in the industry. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Aaron Salow, CEO of XOi Technologies. XOi provides digital tools for techs on site, and connects people from all part of the field service ecosystem with the equipment they service. GUEST BIO   Aaron Salow grew up around his family’s factory, where he worked through high school and college. As a professional, he continued to pursue work in manufacturing and construction. As an entrepreneur and an employee in these industries, he continued to grow his experience and admiration for the people that make this country run. Whether it was hub components for heavy trucks, or a clean room for the Department of Defense, the fingerprints of hard work and resolve was evident everywhere he spent time. Aaron quickly noticed that less and less people want to go into the skilled trades. He started XOi to solve the biggest problem every company in blue-collar industries are facing today: a skilled trades gap. They are struggling to answer the question: "in the face of a growing skills gap, how do we grow?" His mission at XOi is to help companies answer this question. TIMESTAMPS 00:28 - About XOi Technologies 01:02 - Aaron’s journey 04:52 - Reframing the college narrative 16:20 - Getting buy-in 29:51 - Evolving consumer expectations 35:48 - Let’s talk about AI 48:05 - Future thinking 49:35 - Where to find Aaron SPONSOR ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. LINKS Connect with Aaron on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    51 分钟

  2. 9月9日

    How to be a Store-In-Store Success with Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken

    Joe describes his unique business model, which operates in convenience stores rather than standalone locations. With a focus on consistency, quality, and brand experience, Krispy Krunchy Chicken has grown to over 3,400 locations. Joe also highlights the importance of strong supply chain management, brand awareness, and good culture.  Welcome to Elevating Brick and Mortar.  A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken. Krispy Krunchy Chicken operates nearly 3,400 quick-serve locations and provides foodservice solutions for convenience stores, truck stops, universities, casinos and more across the U.S. TIMESTAMPS: 00:21 - About Krispy Krunchy Chicken 01:05 - Joe’s journey 12:32 - Commitment of the licensee 14:47 - C-store consistency 19:14 - Scaling for growth 24:14 - Spreading brand awareness 31:14 - Industry trends 37:00 - Future thinking 44:00 - Where to find Joe 44:24 - Sid’s takeaways SPONSOR: ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. LINKS: Connect with Joe on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

    44 分钟

  3. 第 5 季预告片

    Season 5 Trailer

    Tune in for Season 5, streaming wherever you get your podcasts.

    1 分钟

  4. 6月6日

    Bringing Humanity to Your Service Model with Melissa Ng, SVP of Design and Construction at CAVA

    Melissa emphasizes the importance of human interaction in the dining experience, the role of continuous improvement, and the integration of sustainability practices. Sid and Melissa also discuss the evolving expectations of consumers for values-driven brands and the necessity for businesses to adapt their physical spaces to meet these demands. Welcome to Elevating Brick and Mortar.  A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Melissa Ng, SVP of Design and Construction at CAVA. CAVA is a Mediterranean fast casual restaurant chain with locations across the United States. Cava is owned by the publicly traded Cava Group. GUEST: Melissa Ng is SVP of Design & Construction at Cava Grill, and oversees the growth and evolution of Cava’s portfolio through new restaurant builds, a conversion program, and design innovation projects. Prior to that, she was Head of Design & Construction for Blink Fitness, when the Brand was growing via new Corporate and Franchise locations, as well as enhancing their Digital Offering to members. From 2012 to 2018, Melissa held various roles at Chipotle Mexican Grill, including Retail Design Director overseeing the Development Lab. During that time, her team created 3 new Restaurant Prototypes, and executed pilot projects to support the company’s Digital Ordering Channels. Earlier in her career, Melissa oversaw Corporate Workplace design at TD Bank Group, and designed Flagship stores for the Victoria’s Secret Pink Brand. Melissa has a background in Architecture and holds a BA from Cornell University. TIMESTAMPS 00:31 - About CAVA 01:06 - Melissa’s journey 04:38 - CAVA’s mission 21:00 - How to ensure consistency 19:11 - Reacting to high consumer expectations 30:37 - ESG practices 37:25 - About Project Soul 41:12 - Find Melissa Ng on LinkedIn SPONSOR: ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. LINKS: Connect with Melissa on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

    40 分钟

  5. 5月14日

    Behind the Brew: How Dutch Bros Builds for Joy, with Heather Robison, Facilities Manager at Dutch Bros Coffee

    Heather Robison describes the importance of consistency and culture in creating a great customer experience. She also  shares the secrets to success behind Dutch Bros’ rapid growth from a small-town coffee cart to plans for over 2,000 locations.  Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Heather Robison, Facilities Manager of Dutch Bros Coffee. Dutch Bros is a drive-thru coffee company founded in 1992, with over 900 locations across 18 states.  GUEST BIO: Heather has over 15 years of experience in strategy and growth with a customer focus. She advocates for people over costs, people over profits, and respecting the people on business’ front lines. In her free time she participates in RFMA, CASA, WFF, and organizations that support better outcomes for children in foster care. for days and days and thousands of gallons of water going down the drain. TIMESTAMPS: 00:17 - All about Dutch Bros 06:26 - The role of the physical space 09:43 - Heather’s story 15:25 - The challenge of consistency 25:20 - The impact of COVID 36:31 - Are robots on their way? 38:48 - The future of facilities 45:17 - Sid’s takeaways SPONSOR: ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. LINKS: Connect with Heather on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

    45 分钟

  6. 5月2日

    The Built Environment as a Product with Eric Taylor, Founder and CEO of Salon Republic

    Eric discusses how Salon Republic  turned physical spaces into a successful product offering by creating customizable, artistic studios for independent beauty professionals. They emphasize the importance of maintaining these environments to cater to diverse needs while staying cost-effective and resilient to wear. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Eric Taylor, Founder and CEO of Salon Republic. Salon Republic is a collective of beauty experts who share their talents side-by-side, so they can focus on growing their talent, expanding their client list and building their personal brand. Eric Taylor is the founder and CEO of Salon Republic, a 40-unit salon chain with over 3,000 beauty professionals in five states. He’s the host of one of the most popular podcasts in the salon industry, and Chair of the Professional Beauty Federation representing the 621,000 licensed beauty professionals and 53,000 establishments in CA. TIMESTAMPS 01:06 - About Salon Republic 05:27 - Creating a new model 16:07 - Making the built environment your product 26:46 - How to evolve your vision 35:32 - Adapting through COVID 49:11 - Future thinking 52:13 - Sid’s takeaways SPONSOR ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. LINKS Connect with Eric on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

    50 分钟

  7. 2月12日

    Filling the Gap in America’s Workforce Shortage with Wyatt Smith, Founder and CEO of UpSmith

    Wyatt discusses the shortage of skilled labor, the role technology plays in tackling this issue, and its broader impact on the economy. Wyatt and Sid address ongoing challenges in the skilled trades industry, and what innovative solutions lie on the horizon. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Wyatt Smith, founder and CEO of UpSmith. UpSmith builds technology to address skilled worker shortages, starting with gamification software to help skilled trades companies and technicians win. Guest Bio: Prior to UpSmith, Wyatt led business development for Uber Elevate, Uber’s aerial ridesharing business unit. At Uber, Wyatt led a team responsible for 25+ commercial partnerships across the air mobility value chain, generating more than $5B in private sector investment. Prior to Uber, Wyatt served as a consultant at McKinsey. He began his career as a corps member with Teach for America, receiving the 2013 Sue Lehmann Award as a national teacher of the year. Wyatt holds an MBA with Distinction from Harvard Business School and a BS in Human & Organizational Development and Political Science from Vanderbilt University, where he served as student body president and as a young alumni trustee on the Board of Trust. Wyatt grew up on a family-owned cattle ranch in rural Alabama. He and his family live in Dallas. Timestamps: 00:48 - About UpSmith 01:29 - Wyatt’s journey 04:36 - What is UpSmith solving for? 10:21 - UpSmith’s North Star 16:14 - How did we get into a trade deficit? 26:25 - Today’s uses for AI 35:10 - Future thinking 39:41 - Where to find Wyatt 40:16 - Sid’s takeaways SPONSOR: ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Links: Connect with Wyatt on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

    40 分钟

  8. 1月24日

    Why Healthcare Needs Hospitality to Grow with Marcelle Parrish, CCO of ClearChoice Dental Implant Centers

    Meaningful change for patients comes from healthcare focused on hospitality. Marcelle Parrish emphasizes the importance of a patient-focused approach in healthcare. She says that studying, understanding, and improving each step of the patient experience is crucial. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Marcelle Parrish, CCO of ClearChoice Dental Implant Centers. ClearChoice Dental Implant Centers, equipped with innovative technology, serves more than 200,000 patients across the United States through advanced oral treatments that can help lead to better overall health and quality of life.  Guest Bio: Marcelle Parrish, Chief Commercial Officer of Clear Choice Dental Implant Centers and Chief Digital Officer of TAG - The Aspen Group, is responsible for developing innovative strategies to deliver business results across the TAG family of brands and reimagine patient experiences. A Kansas City native, Marcelle graduated from Southern Methodist University and attended George Washington University for her MBA. Upon graduating, she embarked on a 25+ year career holding major digital and brand leadership positions at global retail and direct-to-consumer organizations including Johnson & Johnson, eBay, and Ralph Lauren. Timestamps: 00:22 - About ClearChoice 00:55 - Marcelle’s journey 04:52 - Hospitality in healthcare 07:02 - Design in healthcare 10:37 - How ClearChoice leverages technology 15:03 - Adapting to consumers 26:20 - Future thinking 34:57 - Where to find Marcelle 35:28 - Sid’s takeaways Sponsor: ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Links: Connect with Marcelle on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

    37 分钟
查看全部 59 集

预告片

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关于

In today’s unpredictable economic landscape, consumer expectations are constantly evolving. In the face of these challenges, how do brands deliver a consistent and compelling customer experience? The world's most innovative companies are turning to an underappreciated function to gain a competitive edge: facilities. On this podcast, you’ll hear from the most successful leaders across industries. They’ll share how operations and facilities are driving brand performance by transforming facilities from a cost center to a revenue driver. Welcome to “Elevating Brick and Mortar.”

信息

  • 创作者
    ServiceChannel
  • 活跃年份
    2022年 - 2025年
  • 单集
    59
  • 分级
    儿童适宜
  • 版权
    © ServiceChannel
  • 节目网站
    Elevating Brick & Mortar