Speaking Of Show & Making Healthcare Work for You

Speaking Of Show
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Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.

  1. 6D AGO

    The Circle of Care: How Emory Is Improving Primary Care Outcomes Between Visits

    Emory Healthcare leaders Dr. Tina-Ann Thompson and Dr. Dan Salinas join us to explain how their “Circle of Care” model is transforming primary care by supporting patients between visits, strengthening accountability, and delivering measurable improvements in patient outcomes across populations.   Through this Circle of Care approach—and in partnership with Guidehealth, which uses an AI-integrated approach to help care teams proactively close care gaps—Emory is improving chronic disease management, care coordination, and follow-through beyond the traditional office visit.   Some of the results include: Dramatic increases in completed annual wellness visits Better blood pressure and diabetes control Improved transitions of care and follow-up after hospital discharge Stronger documentation, reimbursement alignment, and clinician confidence   Check out our full conversation with Dr. Thompson and Dr. Salinas to hear about the importance of shared accountability across care teams and patients, the role of AI-enabled workflows, and how data and humans  can work together to improve access, quality, and trust in primary care.   Dr. Tina-Ann Kerr Thompson is the Senior Vice President for the Primary Care Service Line and Division Director of Family Medicine at Emory University School of Medicine, and Executive Director of the Emory Healthcare Population Health Collaborative.   Dr. Dan Salinas is the Chief Medical Officer and Chief Quality Officer for the Emory Healthcare Population Health Collaborative, and Assistant Professor in the Department of Family and Preventive Medicine at Emory University School of Medicine.   Learn more about the Emory Healthcare Population Health Collaborative: https://news.emory.edu/stories/2024/11/hs_ehc_guidehealth_population_health_collaborative_18-11-2024/story.html   Learn more about Emory Healthcare: https://www.emoryhealthcare.org   Learn more about Guidehealth: https://guidehealth.com   Key Topics 1:45 – A primary care physician’s experience caring for patients between visits 4:21 – Accountability and the patient’s role in healthcare 6:30 – Primary care focus and evidence-based care 9:03 – Partnering with Guidehealth to support proactive outreach 11:44 – The value proposition of delivering care this way 13:47 – Improved outcomes and better care for all patients 16:04 – Transitions of care and dramatic increases in completed visits 19:52 – Why documentation matters for outcomes and reimbursement 22:40 – Wrapping care around the patient beyond the office visit 27:07 – Fixing access to mental healthcare through integrated networks 29:45 – Helping patients overcome financial and access barriers 32:59 – Addressing loneliness as a health risk 34:04 – Building a true team of decision-makers in patient care

    36 min

  2. 10/08/2025

    Dr. Elias Zerhouni on Fixing Healthcare: Power Shifts, Politics, and Putting Patients First

    Former NIH Director Dr. Elias Zerhouni joins us to share what’s broken about U.S. healthcare—and how we can make it work again. From the shift of power from providers to payers, to the need to depoliticize and regionalize care, Dr. Zerhouni breaks down the system’s biggest challenges and how to rebuild it around patients. As former Director of the National Institutes of Health under President George W. Bush, Presidential Envoy under President Barack Obama, and consultant to the White House medical team of President Ronald Reagan, Dr. Zerhouni gives an insider’s perspective on how healthcare has evolved—and where it must go next. Learn more: diseaseknowsnopolitics.com Buy his memoir Disease Knows No Politics: Amazon link Key Topics: • Power shifting from providers to payers • How rational decisions can lead to irrational outcomes • Putting the focus back on patients Timestamps: 00:55 – Journey through life & medical system 2:23 – Healthcare in 1975 vs. today’s decline in progress 4:46 – Why change is urgently needed 6:46 – The case for a regional system 7:36 – Real-world example: provider vs. payer power 11:55 – Shifting to the customer: the patient 19:43 – How to fix the system 22:45 – Is depoliticization possible? Subscribe to hear conversations that explore how healthcare can truly work—for patients, providers, and everyone in between. #NIH #HealthcareInnovation #PatientCenteredCare #HealthcareReform #PublicHealth #Payers #Providers #Leadership #Medicine

    25 min

  3. 09/30/2025

    How Brain Science Can Transform Healthcare Leadership, Interview with Dr. Jennifer Fraser

    In this episode of Making Healthcare Work for You, Dr. Jennifer Fraser, author of The Bullied Brain and the upcoming The Gaslit Brain, teaches us how bullying, gaslighting, and abuse culture can manifest — and offers hope by sharing techniques to build healthier, more loving organizations with stronger leadership.   Some of the things we learn during this interview: The three components of bullying How harmful behaviors become normalized Why language matters in changing systems Fear vs. love in healthcare leadership This is a powerful conversation on using brain science to build psychologically safe cultures where people can thrive.   Topical time codes: 00:57 - Abuse culture 3:32 - How harmful behaviors become normalized 9:11 - Empathy erosion 16:05 - The bully isn’t powerful 22:06 - The language we use 24:53 - Gaslighting 28:21 - Fear vs love, and how to make change at a systems-level 32:07 - Hope for the future   Learn more about Dr. Jennifer Fraser’s work: https://bulliedbrain.com Preorder The Gaslit Brain: https://www.amazon.com/Gaslit-Brain-Gaslighting-Institutional-Complicity/dp/1493090925   Watch/listen now + subscribe for more episodes on healthcare transformation.   #HealthcareLeadership #BrainScience #PatientCare #MakingHealthcareWorkForYou #love #empathy #compassion #healthcaretransformation

    35 min

  4. 09/22/2025

    From Public System to Private Care: Dr. Daniel Gordon’s Compassion-First Clinic Model

    Check out our interview with Dr. Daniel Gordon, a London-based physician who has built a private clinic rooted in compassion, empathy, and strong values. We hear firsthand that the need for compassionate healthcare isn’t unique to the US—it's a global priority. Dr. Gordon shares his journey creating a clinic that fuses traditional general practice values with modern technology and exceptional customer service. He explains how he cultivates a culture of care, leads by example, and ensures patients receive attentive, compassionate treatment. Listen to the full interview to hear how Dr. Gordon is building a clinic that prioritizes both people and performance, and learn practical insights for creating compassionate care in healthcare systems worldwide. Connect with Dr. Gordon: https://www.linkedin.com/in/doctordanielgordon/ Topical Timecodes: 00:37 – Founding his private clinic in London 03:16 – Keeping empathy and compassion in practice 05:32 – Spreading the right message to doctors in training 06:50 – Providing deep care within the public system 08:22 – Leading by example 10:27 – Delivering care with compassion and customer service 12:30 – Creating culture and standards in his clinics 14:20 – Patient feedback, referrals, and family care 16:04 – Using your energy for positivity and care 18:40 – How to communicate with patients 22:33 – Value and scaling the business

    28 min

  5. 09/09/2025

    AI in Healthcare: How Guidehealth Achieves 10–15x Patient Engagement & Quick Wins

    In this episode of Making Healthcare Work for You, we explore how Guidehealth is transforming value-based care through a combination of AI + human expertise.   Healthcare continues to face hurdle after hurdle, but Guidehealth is changing that—delivering quick wins that reduce staff burnout, increase patient engagement, and improve quality measures.   Listen in as we chat with Rob Alterman (Chief Performance Officer) and Dr. McKay Crowley (Chief Health Officer) to hear:   How AI agents create empathetic, patient-centered engagement with satisfaction ratings averaging 9/10 How Guidehealth is achieving results like closing 2,000+ care gaps in 90 days and raising 6 of 7 quality measures to 4-stars or higher   This conversation highlights how value-based care can scale effectively—with innovation, agility, and measurable results that drive better patient outcomes and revenue growth for health systems.   Learn more about Guidehealth: https://guidehealth.com Subscribe for more insights on healthcare innovation, AI, and value-based care success stories.   #AIHealthcare #ValueBasedCare #PatientEngagement #HealthcareInnovation #MedicalAI #guidehealth #healthcare

    18 min

  6. 07/23/2025

    Leading With Love: How Healthcare CEO Wade Mitzel Is Shaping a More Compassionate System

    In this episode of Making Healthcare Work for You, Wade Mitzel, CEO of UofL Physicians, shares how compassionate leadership with love is transforming healthcare in Kentucky. Wade reveals his three core leadership goals — being intentional, caring for each other, and building healthier communities — and how these values drive efforts to reduce staff turnover, improve patient outcomes, and create workplaces where people flourish.   Wade shares everything from t staffing challenges, high cancer rates in the region, to  what it means to create workplaces where people can flourish. As the parent of a child with medical needs, his mission is personal.    Be sure to listen to the end - there’s an incredibly powerful patient story.    Throughout Wade’s interview, he clearly demonstrates that love isn't a soft skill. It's a strategy.   Topical time codes: 00:54 – Why Wade chose his leadership goals: intention, care, and community 04:38 – How they lowered staff turnover from 19% to 13-14% 07:13 – Compassion’s role in clinical care and leadership 10:45 – Listening to clinic needs differently 13:38 – Using AI and systems for clinician support 16:10 – Building organizational belief 18:34 – The impact of a loving culture on retention and satisfaction 21:33 – Encouraging authenticity at work 24:42 – A patient story that shows why this matters   Subscribe to Making Healthcare Work for You for more expert insights and inspiring conversations on healthcare leadership, innovation, and compassionate care.

    30 min

  7. 06/11/2025

    Creating a Culture of Compassion in Skilled Nursing: Mary Cole, Infection Control Specialist

    Don’t miss this engaging interview with Mary Cole, Infection Control Specialist and Project Manager at The Highlands at Brighton, a skilled nursing facility known for taking in residents others consider hard to place. She draws upon her 23+ years at the facility to show how a strong culture of compassion, leadership support, and deep patient relationships have created a place where people aren't just cared for — they are truly seen, known, and valued. Mary provides hope for those who are in long-term care, elevating the standard of care and building loving organizations with teams that lead with care. Check out the full interview here:  https://youtu.be/pgcKWHn0LU8 Timecodes: 00:44 – The patient population: caring for residents who are difficult to place 3:32 – Culture of compassion: shared values, supporting leaders 10:22 – Building bonds: royal weddings, small moments, emotional connections 13:59 – How Brighton stands out: leadership, respect, and consistent care 16:44 – Why staff investment matters: retaining caregivers who care deeply 19:39 – Encouraging real relationships among residents and staff 21:43 – A loving, person-centered organization 23:59 – Real results from a culture of care26:19 – Memorable moments from nearly 24 years of dedication Please like, comment, and share to help us spotlight compassionate care if this message resonates with you.   #longtermcare #love #compassion #patientexperience #providerexperience

    28 min

  8. 04/16/2025

    How Hackensack Meridian Built a Best Place to Work: Tria Deibert on Trust, Love & Leadership

    In this MHWFY Voice of Love series (brought to you by VoiceLove), we’re featuring Tria Deibert, SVP of Culture and Team Member Wellbeing at Hackensack Meridian Health — recently named one of Fortune’s Top 100 Best Places to Work.   Tria shares details about how to build a thriving workplace culture in healthcare — and not surprisingly, it starts with trust, love, and leadership.    She shares how they’re using tools like StandOut to empower managers, how listening with intention builds trust, and why employees who feel seen, heard, and appreciated deliver better patient outcomes.   Weekly check ins are a key part of the strategy - it’s an opportunity to share thoughts, to make adjustments, and it provides opportunity to talk about how to make things work.   Check out the interview to hear how Hackensack Meridian Health is making a difference everyday for those they serve.    Key topics: Why trust is the foundation of effective leadership How data from engagement tools drives real cultural change Strategies for creating space for every team member to be their best Subscribe to hear more conversations with the changemakers transforming healthcare from the inside out!  Don’t forget to rate, review, and share this episode with your network—it helps others find the show and brings more visibility to these important conversations. Connect with Tria Deibert: https://www.linkedin.com/in/triadeibert/   Learn more about Hackensack Meridian Health: https://www.hackensackmeridianhealth.org/en/ Topical time codes: 1:00 - Best Places and the importance of leadership and team check ins 3:31 - The weekly check in 7:15 - What you love and loathe, building trust 10:33 - Acknowledging it’s a journey and closing the loop 12:50 - Transparency  14:35 - Building loving environment  17:52 - Investing in team and increased engagement rates, improved safety/quality & more   #HealthcareLeadership #EmployeeEngagement #CultureMatters #HackensackMeridianHealth #StandOutTool #TrustInLeadership #MakingHealthcareWork #HealthcarePodcast #HRinHealthcare #LeadershipDevelopment #WellbeingAtWork _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com

    21 min
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About

Making Healthcare Work for You (MHWFY) is a mission-driven online talk show that’s shifting the healthcare conversation to love, hope, inspiration, and real solutions. Stephanie Feals & Dr. Apurv Gupta host conversations with an elite group of leaders who are solving healthcare’s most complex challenges. MHWFY shines a light on leaders’ personal dedication, unique perspectives, and empowering solutions through unscripted, authentic conversations. The show helps educate people and connect the dots to drive healthcare transformation. Guests & audience members are the people shaping the future of healthcare - from those working on the front line, to those creating the technology, to those driving policy change in government.

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