Staying Connected

TC2 & LB3

TechCaliber Consulting (TC2) and Levine, Blaszak, Block & Boothby (LB3) provide strategic business and legal advice to leading companies around the globe covering the procurement, deployment, and regulation of Information and Communications Technology. Our Staying Connected podcasts deliver insights, tips and market commentary from TC2 consultants and LB3 lawyers, collected from our work on the cutting edge of ICT procurements, deal negotiations, and regulatory proceedings.

  1. 1일 전

    Why Cost Creep Happens Even in Well-Run IT Environments

    Cost creep does not necessarily mean an enterprise negotiated a bad deal or lacks robust cost controls. In complex technology environments, spend can rise simply because ordinary changes pile up: legacy services linger, disconnects are incomplete, invoices drift from contract terms, pricing becomes stale, and ownership gets fragmented. Without an active governance model, small issues can quietly become the new baseline. In this 11-minute episode of Staying Connected, Tony Mangino is joined by TC2's Frank Zagrodnik to discuss why cost creep happens even in well-run IT environments and how enterprise customers can use inventory accuracy, contract-to-invoice validation, disconnect discipline, usage review, and ongoing governance to keep technology spend under control. If you would like to learn more about our experience in this space, please visit our IT Cost Management webpage.

    12분

  2. 2일 전

    My Invoice Doesn't Match My Contract, What Do I Do Now?

    When an invoice doesn't match the contract, customers need a structured way to understand what was negotiated, what is being used, what the supplier is billing, and where the mismatch is occurring. Without that discipline, recurring billing issues can undermine cost management, renewal readiness, supplier accountability, and confidence in the baseline. In this 12-minute episode of Staying Connected, Tony Mangino is joined by TC2's Theresa Knutson and Jaime Hansen to discuss how enterprise customers can move from invoice frustration to fact-based review, contract compliance, service inventory validation, and root-cause remediation. If you would like to learn more about our experience in this space, please visit our Contract Compliance & Optimization webpage.

    12분

  3. 6월 17일

    Benchmark the Deal, Not Just the Price

    A supplier discount or individual price point is not the same thing as a market benchmark. In complex enterprise technology deals, a proposal can look competitive on the surface while leaving major cost, commitment, flexibility, and contract risk untouched. Enterprise customers need to understand not only whether the price is competitive, but whether the overall deal will hold up over time. In this 11-minute episode of Staying Connected, Tony Mangino is joined by TC2's Larry York to discuss benchmarking as a strategic capability - not just a pricing exercise. Tony and Larry explore how market intelligence can help enterprise customers evaluate supplier proposals, identify hidden risks, align stakeholders, and negotiate from a position of strength. If you would like to learn more about our experience in this space, please visit our Benchmarking webpage.

    11분

  4. 6월 15일

    When the FCC Fines You Without a Jury: Unpacking the Supreme Court's AT&T Decision

    The Supreme Court recently ruled on a case involving forfeiture orders assessed against AT&T and Verizon for failing to safeguard customer location information. The FCC forfeiture orders totaled over $100 million in combined penalties.  In this 10-minute episode of Staying Connected, Tony Mangino is joined by LB3 partner Steve Rosen, to address a question that's been hanging over FCC enforcement proceedings for years. In the wake of the Supreme Court's decision in FCC v. Jarkesy, are the FCC's forfeiture orders consistent with the Seventh Amendment—can the Commission order you to pay millions of dollars without ever giving you a jury trial? If you would like to learn more about our experience in this space, please visit our Communications Regulatory Advice and Advocacy webpage.

    10분

  5. 6월 2일

    TC2's Insights on Gartner's Latest TEM Market Guide

    The latest Gartner Market Guide for Telecom Expense Management Services makes clear that TEM is no longer just about invoice processing, inventory and dispute management, or wireless optimization. The category is expanding into broader technology expense management, cloud, SaaS, UCaaS, IoT, utilities, and even emerging areas like AI license sprawl and API consumption.  Tony Mangino is joined by Theresa Knutson, head of the TC2 IT Cost Management Practice, to review the key updates compared to 2024's Gartner Market Guide and to provide additional market input and insights based on TC2's work with its clients on  competitive RFPs, TEM implementations and TEM health check reviews.

    13분

  6. 6월 1일

    FCC Call Center Outsourcing NPRM

    If your company relies on call centers to support your customers, you'll want to listen to this podcast.  The Federal Communications Commission just put out a sweeping proposal to require the significant onshoring of non-US based call center operations implementation of new customer service standards, such as language proficiency requirements.  FCC mandates would normally only apply to companies that the FCC historically regulates—telecom carriers, cable providers, and wireless and satellite companies, etc.—but in this recent proposal, there's a shocking twist: the Commission is exploring whether to use a somewhat obscure statutory provision to extend its call center customer service mandates and onshoring requirements to any business that uses a U.S. phone number—retailers, banks, healthcare providers, you name it.    In this 12-minute episode of Staying Connected, Tony Mangino and Andrew Brown discuss the proposed rules, why the FCC thinks it has the authority to mandate customer service standards and call center operations of companies it does not regulate, and what enterprise customers need to do before these rules reshape their costs and vendor relationships. If you would like to learn more about our experience in this space, please visit our  Communications Regulatory Advice and Advocacy webpage.

    12분

  7. 5월 15일

    Preserving Deal Value With Lifecycle Services

    Organizations invest a significant amount of time and resources conducting major RFPs, renegotiations, and technology transformations. The project delivers meaningful improvements on deal commercials, cost reductions and operational gains.  However, once the deal is done and everyone goes back to their "day jobs", a surprising amount of the value starts to slip away. In this 10-minute episode of Staying Connected, Tony Mangino is joined by TC2's Julie Gardner to discuss how disciplined lifecycle services can preserve deal value between major sourcing events. If you would like to learn more about our experience in this space, please visit our Lifecycle Services webpage. Follow us on LinkedIn: TC2 & LB3

    10분

  8. 5월 13일

    What to Do When a Supplier Relationship Breaks Down

    When a supplier relationship is broken, performance is poor and expected outcomes are not being delivered, customers don't need more noise, they need more structure. They need to understand what is broken, what outcomes matter most, and what leverage they have to resolve the issues.  Sometimes the right answer is to repair the relationship. Sometimes it is a broader reset. And sometimes the smartest move is to prepare for an exit.  In this 11-minute episode of Staying Connected, Tony Mangino is joined by TC2's Ben Fox to discuss why the best approach to repairing a broken supplier relationship is to move out of reactive mode and into an evidence-based, commercially disciplined plan. If you would like to learn more about our experience in this space, please visit our Disputes & Workouts webpage.

    11분
모두 보기(100개)

평가 및 리뷰

5
최고 5점
2개의 평가

소개

TechCaliber Consulting (TC2) and Levine, Blaszak, Block & Boothby (LB3) provide strategic business and legal advice to leading companies around the globe covering the procurement, deployment, and regulation of Information and Communications Technology. Our Staying Connected podcasts deliver insights, tips and market commentary from TC2 consultants and LB3 lawyers, collected from our work on the cutting edge of ICT procurements, deal negotiations, and regulatory proceedings.

정보

  • 제작진
    TC2 & LB3
  • 방송 연도
    2019년 - 2026년
  • 에피소드
    100
  • 등급
    전체 연령 사용가
  • 웹사이트 보기
    Staying Connected