Strategic Syncing

James Symons
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Strategic Syncing is a conversation-led podcast for education and workplace IT — technology as it shows up in real life: devices, access, security, service, and the people keeping it moving. Hosted by James Symons, CEO of PC Locs and LocknCharge, each episode brings candid talks with IT leaders and operators on what’s working, what isn’t, and what they’d do differently — so you leave with practical takeaways and plenty to ‘sync’ about.

  1. 1d ago

    What’s Really Happening to Public Education?

    What does it look like to lead school IT when budgets are tightening, AI is entering the classroom, and public education is facing significant change? James Symons sits down with Dustin Gray, Director of Informational Technology Services at Santa Rosa County District Schools in Florida, for a candid conversation about school IT leadership, education technology and the people behind it. They explore public education funding and E-Rate, doing more with limited IT budgets, AI in schools, responsible AI adoption and the challenge of preparing students for a rapidly changing technological future. Dustin also shares his journey from mathematics and teaching into IT leadership and opens up about leading teams through uncertainty, building trust, listening, consistency and empathy. And, as Dustin puts it, school IT teams are often the “shadow workers”: nobody knows they’re there until something goes wrong. 00:00 Strategic Syincing Podcast: Episode 500:56 Meet Dustin Gray01:04 What’s happening to public education?02:25 E-Rate funding explained04:33 Why funding changes worry school IT leaders05:50 Managing technology across a large school district07:04 How school choice is changing public education09:53 The “perfect storm” facing public education10:08 Doing more with less in school IT10:32 Finding technology solutions on limited budgets11:33 Putting students first when making IT decisions13:53 AI in schools: opportunity or risk?15:07 Why teachers need to understand AI first16:09 From mathematics to education and IT18:23 Choosing relationships and experiences over money21:08 Should AI be in the classroom?22:28 Preparing students for an AI-powered future23:36 AI guardrails, privacy and responsible use24:00 When does AI become a crutch?25:24 Leading an IT team through difficult times26:11 Why leaders shouldn’t sugarcoat reality26:59 The “shadow workers” behind school technology28:43 What does taking care of your team really mean?29:43 Why consistency matters in leadership30:21 Why our wives are usually right31:08 Asking your team to evaluate your leadership31:58 Choosing which fires to fight as a leader34:19 What leadership teaches you about being a student again35:28 Can a leader have too much empathy?36:15 Why self-awareness matters in leadership38:00 Final thoughts Listen to the full conversation and follow the Strategic Syncing Podcast (Also available in YouTube) for more candid conversations about technology, education, leadership and the people making it all work.

  2. Aug 31

    Leadership Lessons on Confidence, Technology & Building Better Leaders | Dr. Chad Stevens

    What does great leadership really leave behind? In this episode of the Strategic Syncing Podcast, James Symons sits down with Dr. Chad Stevens for a candid conversation about leadership, technology, confidence, and the realities facing education today. Drawing on 30 years in education and leadership roles across CDW, AWS, and now ClassDojo, Chad shares his perspective on navigating change, leading through uncertainty, and staying focused on what creates real value for schools and their communities. The conversation also gets personal. Chad opens up about self-confidence, slowing down, learning to be yourself, and why some of life’s biggest challenges can ultimately give us lift. They explore what it means to build resilient organisations, why technology still needs human connection, and the legacy great leaders leave behind: the leaders they help develop. A thoughtful conversation about technology, leadership, and becoming more comfortable with who you are. EPISODE TIMESTAMPS 00:00 Welcome to the Strategic Thinking Podcast00:55 Meet Dr. Chad Stevens02:28 ClassDojo and a Different Approach to EdTech06:05 Why You Can’t Mandate Engagement07:31 Doing More With Less in Education10:11 Innovation During Challenging Times13:09 What Happens When Schools Can’t Invest in Technology?16:32 Proving That Technology Actually Works17:40 Building Resilient Businesses Through Uncertainty21:56 Why the EdTech Industry Needs to Work Together24:14 From Technology to Life and Leadership26:15 How Failure Can Give Us Lift28:29 What Great Leaders Really Leave Behind30:39 Why Leaders Need Time to Slow Down and Reflect35:58 What Does Success Really Look Like?38:32 Leadership and the Struggle With Self-Confidence40:52 Building Confidence Through Vulnerability41:44 The Power of Being Yourself42:45 Closing Thoughts

  3. Aug 17

    Screen Time Limits Are the Wrong Fight | Natasha Rachell, Atlanta Public Schools

    Atlanta Public Schools serves 50,000 students across 80+ campuses. Natasha Rachell leads instructional technology for all of it, with a team that's shrunk from 39 people to 13.Her district is currently proposing screen time limits: minute caps for elementary, percentage caps for secondary. As Director of Instructional Technology, she understands why. Personally, she thinks we're asking the wrong question.In this conversation with James Symons, Natasha makes the case that "screen time" is a bucket we've thrown everything into, a student building a portfolio and a kid scrolling alone in their bedroom counted as the same thing. She argues the panic is adults projecting their own fear onto children who don't learn the way we did.She also talks about doing more with half the staff, why she hasn't let anything go (and why that might be a problem), and how her twin brother's traumatic brain injury reshaped how she thinks about accessibility and leadership. Chapters:(00:00) Intro(00:55) Where "undeniable impact" came from(03:37) Running a 50,000-student district with 13 people(05:54) What had to give(07:44) Jamaica to England to Toronto to Atlanta(09:35) "I see something in you"(10:37) Screen time: the research argument(13:16) "Our fear is being projected onto our kids"(17:28) All screen time is not equal(19:20) Where parents come in(20:05) Her brother's brain injury(23:14) How that changed her leadership(25:02) Technology and accessibility(26:55) What excites her about leading people(32:25) The 360 review(36:03) "Stop coming up with so many ideas" Natasha Rachell is Director of Instructional Technology at Atlanta Public Schools.

  4. Aug 4

    The AI Cheating Debate Was Never About the Kids | Maurice Dragon, CIO, Orange County Public Schools

    Teachers use AI to build the lesson. Teachers use AI to grade the lesson. Students use AI, and it's cheating.Maurice Dragon, CIO of Orange County Public Schools, thinks the AI cheating conversation in K-12 has almost nothing to do with students. The same assignment can earn an A+ in first period and a zero in second. The work didn't change, the adult reading it did.James Symons opens by asking whether AI is going to destroy our children. What follows is a conversation about what AI actually threatens in education: productive struggle, the processes we've assumed were the point, and which of those are still worth protecting.Maurice also traces his path from teaching first grade in Florida, burning 300 alphabet DVDs one weekend because only one student in his class had a computer at home, to leading technology for one of the largest districts in the country. And he makes the case that AI implemented well will increase human connection in classrooms, not reduce it.(00:00) Welcome to the messy middle (00:56) "Is AI going to destroy our children?" (01:36) What AI takes away: productive struggle (01:58) The Dark Ages, and why we stop valuing skills (07:10) Where has education focused on the wrong things? (08:54) Math at a scale humans can't reach alone (13:18) What's too simple to hand to AI? (13:32) A+ in one class, cheating in the next (23:47) What Maurice is most optimistic about (24:43) Why human connection increases, not decreases (26:41) The workload teachers carry after hours (28:12) The mixed message schools send students (30:31) 40 math problems and the point of practice (31:20) First grade teacher to district CIO (32:41) Burning 300 DVDs for kids without computers (36:44) The juice bottle: leading humans first (41:37) What first grade teaching and the CIO role share (43:32) What Maurice's team would tell him to work on (47:14) When people stop emailing you (49:46) Closing thoughtsGuest: Maurice Dragon, Chief Information Officer, Orange County Public SchoolsHost: James SymonsWatch the full conversation on YouTube: https://youtu.be/8c9kOv3gskw

  5. Jul 20

    If We Don't Do It, Who's Going To? | Running K-12 IT With a Two-Person Team | Lacey Merrifield

    Lacey Merrifield is the Technology Director at Bosqueville ISD, a K-12 district of around 750 students near Waco, Texas. Her team is two people. Between them: 1,300 Chromebooks, 165 Microsoft devices, 60 iPads, the website, the social accounts, and the printers when they go down. She talks with James Symons about leading from the front lines, the app rollout that took two years to admit was wrong, what she did differently the second time, and why handing someone the reins and staying hands off is the hardest thing she's learned as a leader. Also: teaching seventh grade science on twelve hours' notice, and why summer is the busiest season in school IT. Follow Strategic Syncing on Spotify so you don't miss an episode, new conversations with K-12 leaders every other Monday. Watch the full conversation on YouTube: https://youtu.be/sKd_IIzrPNI (00:00) Intro(01:23) Two people, 750 students, 1,300 devices(02:46) Back in the classroom on twelve hours' notice(06:51) How COVID pulled her into technology(08:00) Full-time job, night classes, online teaching(14:38) Finding tools when you have no time to find tools(17:02) "I'm actually his boss, but that's not how I treat him"(20:44) The app rollout that went wrong(23:42) What failure actually feels like(25:41) Perfectionism as an obstruction(30:38) Close

  6. Jul 6

    Behind The Scenes Of Aviation: The World You Never See | Todd Chapman

    What keeps an entire industry moving when literally no one is in charge? No single boss. No central conductor. Thousands of strangers, across different countries and languages, and somehow, every single day, it works. Todd Chapman spent 30 years inside aviation, leading over 1,000 people across 39 airports at Jetstar and running operations at Qantas through COVID. Now, as founder of Leading Edge consultancy, he pulls back the curtain on the invisible machine behind every flight. But this isn't really about planes. It's about what makes any organisation hold together when you can't watch everyone: why culture can't be laminated onto a wall, why "feedback is a gift," and why the best teams make the right call whether the boss is in the room or not. For anyone who leads people, in a school, a district, or a business, it's a rare look at how alignment really works at scale. Strategic Syncing releases every other Monday. Follow on Spotify, and join us on YouTube, Apple Podcasts, Amazon Music, LinkedIn & Instagram. #Leadership #DeviceManagement #Aviation

  7. Jun 1

    He Gave Up His Office to Lead Better | Steve Simpson on Flat Hierarchy in K12

    On his first day as Director of Technology Innovation and Integration at Arlington ISD, Steve Simpson made a decision most leaders wouldn't: he moved out of his closed-door office and into a cubicle with the rest of his team. James Symons sits down with Steve to unpack the leadership philosophy behind that move, and what it's taught him about leading instructional technology across 54,000 students and 74 campuses through one of the most turbulent decades in K12 EdTech. Steve shares why flat hierarchy and high autonomy aren't the same as "no accountability," how he's built credibility by listening more than talking, and why being "on the periphery" of a district's core priorities can actually be a strategic advantage. The conversation also digs into the post-COVID EdTech backlash, the beautifully designed framework Arlington had to leave behind, and why digital literacy is finally being written into the district's strategic plan for the first time ever. In this episode:• Why he gave up his office on day one• Flat hierarchy with clear boundaries, the operating model• Autonomy vs. accountability, and why they're not opposites• The post-COVID EdTech backlash no one wants to talk about• Speaking with intention, not volume• Why "the periphery" is a leadership advantage A thoughtful, no-nonsense conversation for IT leaders, district administrators, and anyone navigating the messy middle between technology strategy and the people they lead. 🎧 Follow the Strategic Thinking Podcast for more candid conversations with K12 and IT leaders.

  8. May 18

    From a Warehouse to CTO of Texas's 4th Largest School District | Kris Trejo

    How do you lead technology for 100,000+ students across 127 campuses, without becoming the bottleneck, the bureaucrat, or the burnout? This week, host James Symons sits down with Kris Trejo, Assistant Superintendent for Technology Services (CTO) at Northside Independent School District, the 4th largest school district in Texas. From a textbook warehouse to the C-suite over 27 years and 8 promotions, Kris shares the leadership philosophy that's carried him to the top of one of the country's largest K-12 tech organisations. He opens up about building a "work toward a yes" culture, why he believes it's his job to make himself replaceable, and how he leads with steadiness in the most challenging political and budgetary climate public education has faced in decades. In this episode: What an Assistant Superintendent really doesHow to avoid bureaucracy in a leadership group of 30+The "work toward a yes" philosophy that flips traditional IT cultureHiring for growth potential, not pedigreeLeading through pressure: "Public education is under assault"Why emotional intelligence matters more than ever at scale"Real life starts at 5:00", protecting the humanity of your teamA masterclass in leading at scale without losing the human in the work.

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About

Strategic Syncing is a conversation-led podcast for education and workplace IT — technology as it shows up in real life: devices, access, security, service, and the people keeping it moving. Hosted by James Symons, CEO of PC Locs and LocknCharge, each episode brings candid talks with IT leaders and operators on what’s working, what isn’t, and what they’d do differently — so you leave with practical takeaways and plenty to ‘sync’ about.

Information

  • Creator
    James Symons
  • Years Active
    2026
  • Episodes
    15
  • Rating
    Clean
  • Copyright
    © James Symons
  • Show Website
    Strategic Syncing