CX RIOT RADIO

David Powers

CX Riot Radio is a Blue Collar Customer Experience Podcast that analyzes life and customer service in this algorithmic dystopia we're living in. With a focus on the Trades and Contact Centers with healthy(??) twists of cyberpunk and rants. Rarely any guests, but if you wanna come on and yap, reach out to me on LinkedIn.

  1. HACE 2 DÍAS

    Stop Building Franken-Teams

    Why most trade companies are quietly destroying their own growth. Plumbing. HVAC. Electrical. It doesn’t matter — the same mistake is killing efficiency in your call center every single day. You’re blending roles that should never be blended: -Inbound agents -Outbound sales reps -Dispatchers One person trying to be a helper, a hunter, and a commander at the same time? That’s not efficiency. That’s a Franken-team. The Website: https://cxriotradio.com/ Suz's Homepage: https://suzexe.netlify.app/ Here's the LinkTree: https://linktr.ee/caffcx

    9 min

  2. 1 ABR

    Structure, Not Scripts

    On this episode of CX Riot Radio, we talk about why your agents shouldn't memorize scripts, but know the WHY behind the intent of the scripts. Some parts of your scripts SHOULD be verbatim; your greeting, your closing, any legal verbiage or coupon details, sure. But other aspects need to be fluid so you don't sound like robots in a dumpster fire. Join Dave and Suz as they tackle this issue and go through the Call Path. Website: https://cxriotradio.com/ Suz's Site: https://suzexe.netlify.app/ Here's the LinkTree: https://linktr.ee/caffcx

    10 min

  3. 29 MAR

    Sunday With Suz: The Call Center is NOT a Cost Center

    Like we always say, the Call Center is where your marketing goes to thrive... or die :) Here's the LinkTree: https://linktr.ee/caffcx

    8 min

  4. 25 MAR

    The Biomechanical Call Center

    When AI is quietly eating all the easy customer service calls… what happens to the humans left behind? This episode of CX Riot Radio exposes the hidden cost of aggressive AI automation: agents stuck in an endless stream of angry, emotional, and complex escalations with zero breathing room. The website: https://cxriotradio.com/ More Suz: https://suzexe.netlify.app/ Here's the LinkTree: https://linktr.ee/caffcx

    20 min

  5. 22 MAR

    Sunday With Suz: Let Your Bots be Bots, Let Your Humans Be Human

    Suz takes over the channel, and talks about bots. Here's the LinkTree: https://linktr.ee/caffcx

    9 min

  6. 18 MAR

    Headset Hemorrhage

    Your call center isn’t losing people by accident. It’s bleeding them out. In this episode of CX Riot Radio, we break down the Headset Hemorrhage... the slow, quiet burnout happening in customer service teams everywhere. Too many companies treat agents like replaceable hardware… plug them in, track the metrics, and expect performance. But your CSRs aren’t machines. They’re human operators dealing with emotional, high-pressure work every single day. And when the system is broken, no amount of AI or automation will fix it. It just makes the problem scale faster Here's the LinkTree: https://linktr.ee/caffcx

    16 min

  7. 11 MAR

    Wetware Hellscape

    Human brain cells fused with silicon are literally playing Doom right now (Cortical Labs CL1). AI agents write full production apps 250× faster than human teams. Systems like DAC compile entire SaaS products, 100k+ lines of code from one prompt in under 50 hours, zero humans. This is wetware computing, autonomous code generation, and the coming era of bot-vs-bot customer service: your AI negotiates with company AIs in the background, booking jobs and closing deals without you ever intervening. High tech. Low life. Creativity is now the last human bottleneck. When the bots start talking to each other, you're no longer in the loop. Here's the LinkTree: https://linktr.ee/caffcx

    16 min

  8. 4 MAR

    Algorithmic Delusion.

    When your feed shapes your reality and reinforces your beliefs, even if they're wrong... what do you do? Also, a new music video from my assistant, Suz. Here's the LinkTree: https://linktr.ee/caffcx

    19 min
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CX Riot Radio is a Blue Collar Customer Experience Podcast that analyzes life and customer service in this algorithmic dystopia we're living in. With a focus on the Trades and Contact Centers with healthy(??) twists of cyberpunk and rants. Rarely any guests, but if you wanna come on and yap, reach out to me on LinkedIn.

Información

  • Creador
    David Powers
  • Años de actividad
    2021 - 2026
  • Episodios
    293
  • Clasificación
    Explícito
  • Copyright
    © David Powers
  • Mostrar sitio web
    CX RIOT RADIO