102 episodes

Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!

Sunny's Silver Linings Sunny Kaila

    • Business
    • 5.0 • 2 Ratings

Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!

    Mastering Entrepreneurship: Insights from Mike and Patrick Clements

    Mastering Entrepreneurship: Insights from Mike and Patrick Clements

    This week’s episode of the “Sunny’s Silver Linings” podcast features MSP growth tips and insights from two seasoned entrepreneurs Patrick Clements and Michael Clements from SherpaDesk.  In this episode, Sunny, Mike and Patrick delved into:  — Navigating niche specialization for MSP growth  — Prioritizing customer relationships for sustainable success  — Steering clear of common MSP pitfalls  — Nurturing a positive company culture for innovation  — And much more    Tune in to gain actionable tips and wisdom from this enriching conversation. #MSPGrowth #Entrepreneurship #Podcast #BusinessInsights #LeadershipDevelopment #Innovation #SunnysSilverLinings #SSLPodcast  

    • 18 min
    Elevating Team Engagement and Productivity: Insights from Sean Francis

    Elevating Team Engagement and Productivity: Insights from Sean Francis

    • 12 min
    Leading With Purpose: How to Build High-Performing Teams and Company Culture

    Leading With Purpose: How to Build High-Performing Teams and Company Culture

    ATTENTION all MSP leaders concerned about talent management and cultivating a strong company culture.  Join Sunny, Jen Zaroski, Chief People Officer at VC3, and Todd Billiar, Director of Strategic Partnerships at IT By Design, as they delve into strategies for fostering a thriving company culture and building high-performing teams.  Here's what you'll learn from the episode:  Embrace continuous learning and a growth mindset in leadership roles.  Seek mentorship to accelerate personal and professional development.  Lead with purpose, fostering psychological safety, trust, and accountability.  And much more. #SunnysSilverLinings #SSLPodcast #MSP #Leadership #TalentEngagement #TalentManagement #CompanyCulture #MSPChallenges 

    • 25 min
    Building a Thriving MSP: A Winning Formula by William Flannery

    Building a Thriving MSP: A Winning Formula by William Flannery

    Are you an MSP looking to take your business to the next level?  Look no further and watch the latest episode of the Sunny’s Silver Linings podcast. Explore key insights from industry leader William Flannery on building a successful MSP with a focus on:  — Client satisfaction: Moving beyond generic solutions to become a trusted advisor.  — Employee retention: Fostering a culture of appreciation and growth.  — Strategic M&A: A powerful tool for growth, but careful planning is key.  Watch the full episode and learn how to build a thriving MSP!  #SunnysSilverLinings #SSLPodcast #managedservices #msp #business #growth #clientsatisfaction #employeeretention #mergersandacquisitions #M&A 

    • 29 min
    Decoding the Future of MSPs

    Decoding the Future of MSPs

    Look who joined Todd Billiar for the latest episode of the “Sunny’s Silver Linings” podcast for an insightful discussion on the future of MSPs—Ahmed Fadili, VP of Managed Services and Cloud Operations at Focus Technology Solutions, and Chris Poulopoulos, VP of Systems Integration at New Era Technology.  Catch the whole conversation to gather their advice to their fellow MSP leaders:  — Embrace vulnerability and feedback for growth.  — Simplify pricing and packaging for transparency.  — Foster a strong organizational culture through core values alignment.  — Discover effective employee retention strategies.  — Learn about leadership development and proactive measures for industry challenges.  #SunnysSilverLinings #SSLPodcast #MSP #Leadership #TechIndustry #FutureofMSP 

    • 27 min
    Charting the Course: Insights and Strategies for MSP Success with Katrina Barnes

    Charting the Course: Insights and Strategies for MSP Success with Katrina Barnes

    The latest episode of the "Sunny’s Silver Linings” podcast Sunny’s conversation with Katrina Barnes, CEO at Beringer Technology Group, about:  Importance of people in leadership: right individuals in right roles  Building unique MSP identity: focus on customer service and tech advancements  Future trends: AI revolution and shifting leadership dynamics  #SSL #Podcast #SunnysSilverLinings #ITBD #MSP #Leadership #TechTrends #AI #PodcastInsights

    • 19 min

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