Superstar Communicator podcas‪t‬ Susan Heaton Wright

How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:

1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!

2. Identify what customers really need to ensure their experiences are positive.

3. A smile and politeness go a long way to improving the experience for your clients.

Inspirational interview with author, entrepreneur and business coach Caterina Rando where she shares the secrets to a successful mindset. Find out what a CAPE is; how to expect success and how to be willing to be successful. Contact her at www.caterinarando.com
Download the transcript at https://superstarcommunicator.com/wp-content/uploads/2021/01/Caterina-Rondo-Transcript.docx
Grab your 10 tips to being a superstar communicator here:https://superstarcommunicator.com/ten-top-tips/

Fiona Kearns is a business psychologist from www.Kearnsconsultancy.com
One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. I we'll find out:
How to deal with interruptions when you speak
Work out what is really going on
HOw to plan how to deal with 'players' who are in the meeting.

Download the transcript: https://superstarcommunicator.com/wp-content/uploads/2021/01/fiona-kearns-transcript.pdf

I, Susan Heaton-Wright have podcasted for seven years. For new listeners to the podcast this is why I podcast; & how this is a great opportunity to learn a new skill. Summary:
* How I recognised I was procrastinating and pushed through
* That the podcast journey clearly demonstrates how I have developed my skills
* Having a clear vision and persistence lead to success.
Download the transcript: https://superstarcommunicator.com/wp-content/uploads/2021/01/Why-I-podcast-transcript.docx

Author Jeff Schwartz discusses his fascinating new book Work Disrupted  Opportunity, Resilience, and Growth in the Accelerated Future of Work. Schwartz shares how our working world is changing; and the traditional idea of a 'career ladder' won't exist. The pandemic, AI and technology are changing the way we work, and we have an opportunity to alter our working style for the better. A fascinating episode

A New Year is the perfect opportunity to celebrate all you have achieved in the previous year as well as looking forward to the new year. I share 3 activities I always use to celebrate and look forward. This is not exclusively setting career goals but all aspects of your life. Here is a complimentary worksheet I use for New Year Outlooks. Download here. https://superstarcommunicator.com/newyearoutlooks/