Supply Chain Therapy

Stord

You have unaddressed trauma…and it’s your supply chain. It gaslights you by being outdated, fragmented, and cumbersome. Brands today face countless challenges to scaling logistics. But what if there was a solution out there—a way to effortlessly solve your problems? On this podcast, you’ll hear how the best companies in the world are transforming their omni-channel operations to unlock the power of an improved supply chain. Learn how to turn your supply chain into a competitive advantage and truly heal these wounds. This is Supply Chain Therapy.

  1. 05/10/2023

    How to Meet Dynamic Demand through Logistics Process with Rebecca Illsley, COO at Thermacell Repellents

    Do you ever go grocery shopping without any sort of list and end up forgetting half of what you actually needed? Not fun, right? So why would you take that same approach with how you operate your supply chain? On our season finale of Supply Chain Therapy, listen to how Rebeca Illsley, COO of Thermacell Repellents, successfully incorporates process into an ever-growing demand pipeline. Yet another veteran in the industry, Rebecca held a variety of roles at The Clorox Company, including Director of Manufacturing & Director of Supply Chain Integration, before making the leap to Thermacell. In the conversation with Alex and Michelle, Rebecca shares what big lessons she’s brought to the Thermacell team, and what she’s prioritized first since joining the organization. Some of the highlights include segmentation, team building, and focusing on S&OP first and foremost. Given that Thermacell products are EPA registered, Rebecca highlights the ways in which your manufacturing is impacted when producing safe, high-quality products. Later on, you’ll also hear Rebecca talk about what it was like to partially step away from her career in order to build her family and raise her two daughters. Hint – It’s totally possible! In addition, she gives her take on how her experience has been in this male-dominated industry, and what advice she has for others looking to tighten the gender gap. — Guest Bio Rebecca Illsley is the Chief Operating Officer of Thermacell Repellents Inc. She started her career in consumer packaged goods 24 years ago in Research and Development with Frito-Lay followed by Coca-Cola. Rebecca took a pause in her career for six years opting to stay at home with her two daughters. She returned to work full time at The Clorox Company where she held a variety of roles in supply chain over 14 years. Those roles included Manager of Contract Manufacturing, Director of Global Quality Assurance, Director of Supply Chain Integration and Director of Manufacturing. Rebecca is very proud to be leading a talented supply chain organization at Thermacell, driving growth by disrupting the mosquito repellent category with exciting product innovation. Rebecca grew up in Nova Scotia Canada and has a BSc in Food Science from Acadia University and a MS in Food Science from the University of Minnesota. — Guest Quote “My opinion is: S&OP is the brain of the supply chain. So if you don’t have S&OP where it needs to be, then you really can't manage your demand. And you really can't manage your inventory, and you can't manage your supply plans.” - Rebecca Illsley — Time Stamps *(2:00) Dynamic logistics in VMS *(7:56) All about Thermacell Repellents *(9:37) Joining the team from Clorox *(12:39) Recuperating in-house manufacturing *(16:16) Why you need to reinvest in your supply chain *(19:14) How to shift to a quality control mindset *(22:21) Overcoming the gender gap in supply chain *(27:35) Advice for ensuring equity *(30:55) Speed round — Sponsor This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more. — Links Connect with Rebecca Illsley on LinkedInConnect with Alex Kent on LinkedInConnect with Michelle McNamara on LinkedInCheck out the Stord WebsiteLearn more about Thermacell Repellents

    34 min
  2. 04/26/2023

    How Ember Mug Heats Up The Supplier / Buyer Relationship with Siobhan Hunter

    Raise your hand if you remember having to search through a catalog to source your suppliers. For those with their hands down, do you know just how much else has changed in supply chain management since? Today’s guest can catch you up to speed. Joining Alex and Michelle is Siobhan Hunter, President of Blind Dog Supply Chain Risk Consulting, and former VP of Global Supply Chain at Ember Technologies. Siobhan has been excelling in logistics since 1997 when she got her start at Celestica, and since has held senior roles with organizations such as Jabil, Blackberry, and BlueCross BlueShield North Carolina. Today, you’ll hear how Siobhan has decided to transition away from her latest role with Ember in order to pursue consulting full-time with Blind Dog Risk. She’ll discuss her time with the design-led temperature control brand as well as how they’re looking towards the future with “Cold Chain Management.” Alex and Michelle also dive into how operations relationships have evolved over the years, and why this evolution has benefitted us all. And if you’re just starting out in the industry or are interested in finding out how to switch, Siobhan offers up her advice for breaking into supply chain management. — Guest Bio Siobhan Hunter is a highly accomplished supply chain executive with over 25 years of experience leading supply chains in diverse industries such as telecom, consumer products, health insurance and electronics manufacturing. She is a driven and detail-oriented professional, who has made significant contributions to the field through her leadership, strategic planning, and operational expertise, and was the recipient of a national innovation award for her work forging collaborations within third party risk management. Starting her career back at NCR Microelectronics, an ASIC semiconductor manufacturer, Siobhan has held senior roles at Celestica, Jabil, and Blackberry, before she took her skills to Blue Cross Blue Shield. Most recently, she was with Ember Technologies, serving as VP of Global Supply Chain. Now you can find her charting her own path with her very own company, Blind Dog Supply Chain Risk Consulting. If you wanted to reach out to her she loves email – siobhan@blinddogrisk.com When she's not driving operational excellence, Siobhan enjoys yoga, quality bourbon, and traveling. — Guest Quote “The competitive landscape has completely changed, right? It's allowed more entrants into the marketplace. I definitely have seen the relationship between a supplier and the buyer change and become much more of a partnership.” - Siobhan Hunter — Time Stamps *(2:00) A problem with an unstable Bill of Materials *(8:57) All about Ember *(11:06) Ember’s new “Cold Chain Management” *(13:51) How Siobhan has seen the industry change *(17:38) The modern supplier / buyer relationship *(21:21) Solving more problems with BCBS *(26:38) What is Blind Dog Risk Consulting? *(28:39) Siobhan’s career advice *(30:55) Speed round — Sponsor This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more. — Links Connect with Siobhan Hunter on LinkedInConnect with Alex Kent on LinkedInConnect with Michelle McNamara on LinkedInCheck out the Stord WebsiteLearn more about Ember TechnologiesLearn more about Blind Dog Supply Chain Risk Consulting

    34 min
  3. 04/12/2023

    How Veritiv is Bringing DTC Technology to B2B with Will Vining, Senior Director of Supply Chain Optimization

    Let’s be honest, we’d be much less productive without the innovations that have developed over the past twenty years. So why do we put up with obsolete technology and processes when it comes to our operations? Joining this week’s episode to talk all about this is Will Vining, Senior Director of Supply Chain Optimization at Veritiv Corporation. Will has been with Veritiv for nearly twelve years, but still calls himself a rookie in the B2B distribution world. A Stord customer, Veritiv is a full-service provider of packaging, JanSan and hygiene products, services and solutions. They’re also a Fortune 500 Business with about 85 distribution centers across North America. Listen as Alex and Michelle explore Will’s history with the organization; specifically how he helped to develop and sell their freight brokerage business, Veritiv Logistics Solutions. Will also shares how Veritiv’s network strategy is constantly evolving to continue to enable their growth, and what new technologies he and his team are exploring to position themselves for the future. — Guest Bio Will Vining is the Senior Director of Supply Chain Optimization at Veritiv Corporation, where he leads a variety of functions supporting Veritiv’s Supply Chain. These include transportation and warehouse optimization across the network of 85 distribution centers, the nightly routing of approximately 4,000 customer deliveries, and the company’s global real estate footprint. In addition, Will manages Indirect Sourcing, has responsibility for Supply Chain Sustainability and leads Veritiv’s Next Gen Supply Chain initiative which is focused on driving innovation throughout Operations. Will joined Veritiv in 2011 as an early member of the Veritiv Logistics Solutions (VLS) business. He eventually became the Director of that business and was instrumental in driving its turnaround and eventual sale. Will holds a bachelor’s degree in Supply Chain from Georgia Southern University and an MBA in Global Business from the University of Illinois. — Guest Quote “The reason we do work with Stord is: You guys help us way beyond freight brokerage. So if we have something that comes up, the Stord Team is always willing to jump in and help us brainstorm things beyond just getting a load moved from point A to point B.” - Will Vining — Time Stamps *(1:44) What is Veritiv? *(4:53) Network strategy *(8:07) Being a part of Veritiv Logistics Solutions *(9:30) Transportation trends *(12:29) Veritiv’s freight operations *(14:33) Pros and cons of LTL vs. truckload *(15:11) Why Veritiv picked Stord *(18:05) Future innovations on the horizon *(21:05) Will’s career advice *(21:37) Speed round — Sponsor This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more. — Links Connect with Will Vining on LinkedIn Connect with Alex Kent on LinkedIn Connect with Michelle McNamara on LinkedIn Check out the Stord Website Learn more about Veritiv Corporation

    23 min
  4. 03/29/2023

    Will It UPS? How Blackstone Seasoned Their Logistics for Large DTC Products with Tom Newman

    With DTC sales in the US tripling over the past six years, shouldn’t more brands deliver products right to customers’ doors? What about if your products are bulky, made of metal, and often weigh more than 100 lbs? Today, hear how Blackstone Products, an outdoor griddle company, serves consumers through both B2B and DTC channels to maximize their reach in the marketplace. Joining Michelle and Alex from Blackstone is Supply Chain and Procurement Manager, Tom Newman. Having recently celebrated his one-year anniversary with the company, Tom has an extensive history of ensuring large items are delivered safely and reliably. In this episode, Tom highlights the importance of paying attention to the most minute details, how critical of a link overseas manufacturing partnerships are, and what steps Blackstone takes to meet the demands of both their product channels. If you’re hungry, make sure you eat before putting on this episode, as the discussion also goes on to cover what sort of meals the team at Blackstone tests their griddles with. Stay tuned to the end of the episode to find out what Tom’s favorite slope is out in Utah and what is on his mind regarding the future of Blackstone Products. — Guest Bio Tom Newman is the Supply Chain and Procurement Manager of Blackstone Products. He has been with the organization since March of 2022, and had loved the time he’s spent with the team. The Blackstone Griddle came from the idea that while grilling is a global passion, at every BBQ there’s always something that needs to be cooked inside, thus separating people from one another. So the outdoor griddle was born in 2008, with the company experience massive growth year after year since. Prior to Blackstone Products, Tom was the Director of Supply Chain Planning and Execution for iFit, a fitness company that pairs its workout equipment with a mobile application. Additionally, he’s held roles at Campbell Scientific, Orbit, and General Motors. Needless to say, Tom has plenty of experience delivering large-scale items to customers. One huge advantage that Tom has had in his supply chain career? He decided to study Mandarin after his first experience in Taiwan back in college. Throughout his career, he’s spent about 20 years in China, and credits this connection for allowing him to strengthen his relationships with overseas partners over the years. — Guest Quote “Supply chain is one of those agnostic fields where you bring whatever career background, whatever knowledge you have. And it will aid you in your work with supply chain. Come one, come all. It's open to anyone and you bring whatever knowledge you have and you apply it, and then you add to it.” - Tom Newman — Time Stamps *(2:51) A problem found in testing *(6:19) All about the Blackstone Griddles *(8:47) How is Blackstone doing DTC? *(12:25) Making B2B easier *(14:45) Pros and cons of direct import *(16:36) Why manufacturing is critical *(21:50) Tom’s experience overseas *(26:36) Career advice *(28:10) Speed round *(30:52) Parting words about the future — Sponsor This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more. — Links Connect with Tom Newman on LinkedIn Connect with Alex Kent on LinkedIn Connect with Michelle McNamara on LinkedIn Check out the Stord Website Learn more about Blackstone Products

    33 min
  5. 03/15/2023

    How B2B, Manufacturing and More Can Grow Your Business featuring Rich Durham from Pair Eyewear

    Nearshoring or offshoring? B2B or DTC? These are both difficult questions all retail businesses need to face early on when scaling their business and logistics. Today, learn some of the pros and cons each option offers from Rich Durham, Senior Supply Chain and Operations Manager at Pair Eyewear. Rich recalls previous challenges he faced at S’well when it came to B2B fulfillment, as well as how his team at Pair is working to address current pain points with DTC eyeglass prescription orders. Rich discusses just how Pair is making the transition away from overseas production as they expand their Southern California manufacturing. He shares how critical it is that they take more control over the process to reliably manage their large number of SKUs and fully customizable orders. You’ll also hear Alex and Michelle talk with Rich about the importance of maintaining strong relationships with all types of providers whether they be your supplier, fulfillment center, or your own in-house sales and forecasting teams. — Guest Bio Rich Durham is the Senior Supply Chain and Operations Manager at Pair Eyewear, an online glasses retailer founded in 2016. Pair started after one of their founders, Nathan Kondamuri, had enough with expensive, boring eyewear. One of their standout features is their “top” frames, which magnetically click into place, allowing wearers to swap colors, patterns, and more whenever they want. Rich joined Pair as just their 15th employee, and has been leading the transition away from overseas production as they grow the team to over 100 people. Prior to his time with Pair, Rich managed distribution for the sustainable bottle company, S’well. — Guest Quote "There are a lot of similarities between the relationship you have with a supplier and the relationship you have with your warehouse or your fulfillment center. It really is kind of like a marriage and the two of you rely on each other.” - Rich Durham — Time Stamps *(1:43) When things didn’t go as planned *(4:20) Why physical inventory tracking so important *(7:10) International manufacturing pros and cons *(12:43) Bringing manufacturing home with Pair *(17:05) How D2C impacts your fulfillment *(24:48) Rich’s career advice *(27:28) Hard Hitting Questions — Sponsor This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more. — Links Connect with Rich Durham on LinkedIn Connect with Alex Kent on LinkedIn Connect with Michelle McNamara on LinkedIn Check out the Stord Website Learn more about Pair Eyewear

    29 min
  6. 03/01/2023

    Break Down BattlBox’s Customer Obsession Mission with John Roman, CEO of BattlBox

    You might imagine the logistics around subscription box fulfillment are rather simple, right? You have control over what goes in your customer’s box, when it gets shipped, and how often you build them... Think again. This week, Alex and Michelle practice mindful breathing with John Roman, CEO of BattlBox and Carnivore Club. Throughout their conversation, John emphasizes the importance of fostering community and building transparency when facing inevitable cracks in your supply chain–regardless of who’s at fault. John joined the BattlBox team back in 2015 once he heard his college friend was creating a subscription box model for survival and outdoors gear. Working as CMO for five years, he became the CEO back in October of 2021. Since then, John has worked to expand and scale BattlBox to Canada and launch their latest brand, Wanlow, a children’s subscription box aimed at inspiring more connections to the outdoors. Today, hear as John shares how he and his team prepped for incoming demand following the release of their very own Netflix show, Southern Survival. Also, find out what the procurements process looks like when it comes to selecting items for subscription boxes. — Guest Bio: John Roman is the CEO of subscription box retailers BattlBox and Carnivore Club. BattlBox provides customers with handpicked outdoors/survival gear each month, offering a variety of price points to accommodate every budget. Subscribers can expect everything from premium axes to full sized tents for their next adventure. Carnivore Club is the world’s first subscription service featuring premium cured meats delivered to customers’ doors. John joined BattlBox after leading several successful sales organizations in telecomm and software, including his roles as VP of Enterprise Business Development at AVOXI, and Director of Enterprise Sales at Cbeyond. Together, John partnered with college friends, BattlBox Founder Daniel Dabbs, and COO Patrick Kelley (AKA “The Three Amigos”) to build the brand from the ground up. Since becoming CEO, John has overseen the EMERGE acquisition of BattlBox and Carnivore Club, launched BattBox to Canada, and debuted their newest brand, Wanlow. If you want to hear more from him, he also hosts the blog: onlinequeso.com — Guest Quote "At the end of the day, it's all about the customer experience. You want to create a sense of excitement and anticipation for your subscribers every time they receive a box from you. That means paying attention to every detail, from the product selection to the packaging to the delivery experience." - John Roman — Time Stamps *(1:43) An all too familiar challenge *(6:23) Memorable BattlBox products *(7:45) Championing content & culture *(10:21) Building customer loyalty during delays *(14:43) Subscription box procurement *(17:19) Preparing for Netflix promotion *(22:49) The simple path to customer success *(27:47) Focusing on each NPS score *(31:32) Hard Hitting Questions — Sponsor: This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more. — Links Connect with John Roman on LinkedIn Connect with Alex Kent on LinkedIn Connect with Michelle McNamara on LinkedIn Check out the Stord Website Learn more about BattlBox

    35 min
  7. 02/15/2023

    Solve Logistics Problems like goodr, featuring Head of Supply Chain, Greg Bicksler

    What does a pink flamingo named Carl have to do with a sunglasses supply chain? Find out this week as Alex Kent and Michelle McNamara speak with goodr Head of Supply Chain, Greg Bicksler. Starting out his career in consulting, Greg pursued his desire to have a more direct impact on supply chain, and made it happen. After managing logistics for massive E-commerce brands such as Ruggable and ettitude, he joined the growing success that is the goodr team. Today, hear as Greg talks about goodr’s high-growth over the past seven years and how they’ve evolved to manage increasing customer demand. You’ll be able to get an inside look on what led the goodr team to partner with Stord as their 3PL, and what pain points to identify in your own fulfillment network as you scale. Alex and Michelle also dive into the culture that makes goodr stand apart from the crowd and how they’ve avoided what Greg calls, “culture dilution.” Make sure to keep an ear out for what Greg’s real title is at goodr, and you’ll know all you need to know about how they like to roll. To hear more about the goodr culture straight from the source, be sure to listen to their podcast, CULTURE goodr, on Spotify or Apple. — Guest Bio Greg Bicksler is the Head of Supply Chain at goodr, an active sunglasses company built upon creating badass shades that speak to the four Fs: Fun, Fashionable, Functional, and 'Ffordable. They’ve been around since 2015, and have experienced seven years of massive growth—including expanding into four activity verticals, RUN, BEAST, BIKE, and GOLF; seven high-performance sunglass frames; major brand collabs; 5,000+ retail partners; and an experiential retail store Greg spent the first decade of his career in consulting, but then realized that he wanted to have a more direct impact on supply chains. Before goodr, he was the Senior Director of Operations at ettitude, a sustainable fabrics and lifestyle brand. At ettitude, Greg led the global core operations related functions including production, quality, planning, procurement, forecasting, freight, trade compliance, inventory, warehousing, fulfillment, data analytics, technology, NetSuite, customer success, and returns. Prior to ettitude, Greg was the Supply Chain Ops Director at Ruggable, where he oversaw end-to-end global supply chain and expanded capacity as the company quickly grew while also significantly reducing supply chain risk. Outside of work, you can find Greg out in Malibu running, cycling, or swimming as he trains for his next triathlon. If you’re lucky enough to see dogs, Taco and Buoy, please give them a pet for us. Guest Quote “We showed up at Stord and there is a full technical architecture drawn out on a white board in the meeting. They’re like, ‘oh no we’ve already figured out what your tech stack is going to look like.’ And this is months before we signed a contract. That actually is very similar to how goodr has approached relationships with some of our vendors” - Greg Bicksler — Time Stamps *(1:45) Why Greg came to goodr *(3:08) Signs of growing pains *(5:42) Looking for a 3PL *(8:29) The goodr culture *(15:21) The positives of such high growth *(19:49) Managing challenging moments *(21:24) Who models goodr glasses? *(24:58) Choosing Stord as a partner *(27:32) Career Advice *(28:42) Hard Hitting Questions — Sponsor This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more. — Links Connect with Greg Bicksler on LinkedInConnect with Alex Kent on LinkedInConnect with Michelle McNamara on LinkedInCheck out the Stord WebsiteFind your next pair of goodrs hereListen to CULTURE goodr here

    31 min
5
out of 5
35 Ratings

About

You have unaddressed trauma…and it’s your supply chain. It gaslights you by being outdated, fragmented, and cumbersome. Brands today face countless challenges to scaling logistics. But what if there was a solution out there—a way to effortlessly solve your problems? On this podcast, you’ll hear how the best companies in the world are transforming their omni-channel operations to unlock the power of an improved supply chain. Learn how to turn your supply chain into a competitive advantage and truly heal these wounds. This is Supply Chain Therapy.