Support Night School

Support Night School

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Welcome to the world of online customer support!

12/30/2020

Episode 6: Growing Your Career Beyond Frontline Support

In our final episode, we discuss paths for career growth in and out of support. Find show notes and links at https://supportnightschool.com

43 min
10/30/2020

Episode 5: The ABCs of Customer Care

Learn some of the basic terms in you'll see and hear as you continue to grow in your tech support career. Read more at our website https://supportnightschool.com/

41 min
09/21/2020

Episode 4: On Burnout

In this episode, we discuss a common challenge for those working in tech support: burnout. We explore how it happens, why it happens, and ways to fend it off.

33 min
08/17/2020

Episode 3: Tools to Know

What tools do you need to know in order to not just do but excel at a support job? In this episode, we walk you through support tools, team communication tools, as well as best practices to get the most out of everything!

25 min
08/12/2020

Episode 2: Applying To, Interviewing For, and Landing A Support Role

Show Notes Introductions at 0 mins Evaluating which jobs to apply to at 1:16 Resume tips at 5:11 Highlighting transferrable skills at 8:14 Cover letters at 9:00 Hiring manager's perspective and tips at 10:00 Preparing for the interview process at 14:30 During the interview at 18:15 After the interview 22:06 Homework at 24:00 Homework Craft a winning resume and cover letter! Tell your story through a 1-2 page document showcasing your work history and accomplishments, citing specifics, and using keywords from the job description. Ask for feedback from friends and families. Do you see me in this resume? Resources Sample Job Description - https://supportnightschool.com/resource-library/sample-job-description/ Why Women's Don't Apply For Jobs Unless They are 100% Qualified http://blogs.hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified Enhance CV https://enhancv.com/ Our website - https://supportnightschool.com

27 min
07/03/2020

Episode 1: Pursuing A Career In Tech Support

Show Notes: Introductions at 0 mins Tech industry impact by COVID-19 at 2:50 What skills are translatable at 4:08 Inclusion and growth at 4:55 Backgrounds and transitioning into tech at 5:55 Support channels and customer-facing departments at 7:21 Working with other departments at 8:43 Categories of companies at 13:12 Insights from a hiring manager at 14:56 Perks of online support as a career at 15:43 Getting started in online support at 20:42 Homework at 21:21 Homework: Checkout the job listings here (In addition to the usual like LinkedIn, Indeed, etc.): https://remotive.io/remote-jobs/customer-support https://weworkremotely.com/categories/remote-customer-support-jobs#job-listings www.supportdriven.com https://peoplefirstjobs.com/jobs/customer-success-support https://angel.co/ https://scouted.io/ What are some skills listed in the job descriptions that you feel apply to you? What are some examples of the experience you have utilizing those skills? What industries interest you? Which of the jobs listed really spoke to you? Was it support, success, community mgmt.? Make a list of everything that speaks to you and have it ready for episode 2!

22 min

6 Episodes

Welcome to the world of online customer support!

Creator

Support Night School
Years Active

2K
Episodes

6
Rating

Clean
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© Support Night School
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Support Night School