6 episodes

Welcome to the world of online customer support!

Support Night School Support Night School

    • Business
    • 5.0 • 1 Rating

Welcome to the world of online customer support!

    Episode 6: Growing Your Career Beyond Frontline Support

    Episode 6: Growing Your Career Beyond Frontline Support

    In our final episode, we discuss paths for career growth in and out of support. Find show notes and links at https://supportnightschool.com

    • 42 min
    Episode 5: The ABCs of Customer Care

    Episode 5: The ABCs of Customer Care

    Learn some of the basic terms in you'll see and hear as you continue to grow in your tech support career.
    Read more at our website https://supportnightschool.com/

    • 40 min
    Episode 4: On Burnout

    Episode 4: On Burnout

    In this episode, we discuss a common challenge for those working in tech support: burnout. We explore how it happens, why it happens, and ways to fend it off. 

    • 32 min
    Episode 3: Tools to Know

    Episode 3: Tools to Know

    What tools do you need to know in order to not just do but excel at a support job? In this episode, we walk you through support tools, team communication tools, as well as best practices to get the most out of everything! 

    • 25 min
    Episode 2: Applying To, Interviewing For, and Landing A Support Role

    Episode 2: Applying To, Interviewing For, and Landing A Support Role

    Show Notes
    Introductions at 0 mins

    Evaluating which jobs to apply to at 1:16

    Resume tips at 5:11

    Highlighting transferrable skills at 8:14

    Cover letters at 9:00

    Hiring manager's perspective and tips at 10:00

    Preparing for the interview process at 14:30

    During the interview at 18:15

    After the interview 22:06

    Homework at 24:00

    Homework

    Craft a winning resume and cover letter!

    Tell your story through a 1-2 page document showcasing your work history and accomplishments, citing specifics, and using keywords from the job description. 

    Ask for feedback from friends and families. Do you see me in this resume? 

    Resources


    Sample Job Description - https://supportnightschool.com/resource-library/sample-job-description/ 
    Why Women's Don't Apply For Jobs Unless They are 100% Qualified http://blogs.hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
    Enhance CV https://enhancv.com/
    Our website - https://supportnightschool.com

    • 26 min
    Episode 1: Pursuing A Career In Tech Support

    Episode 1: Pursuing A Career In Tech Support

    Show Notes:

    Introductions at 0 mins
    Tech industry impact by COVID-19 at 2:50
    What skills are translatable at 4:08
    Inclusion and growth at 4:55
    Backgrounds and transitioning into tech at 5:55
    Support channels and customer-facing departments at 7:21
    Working with other departments at 8:43
    Categories of companies at 13:12
    Insights from a hiring manager at 14:56
    Perks of online support as a career at 15:43
    Getting started in online support at 20:42
    Homework at 21:21

    Homework:

    Checkout the job listings here (In addition to the usual like LinkedIn, Indeed, etc.):
    https://remotive.io/remote-jobs/customer-support
    https://weworkremotely.com/categories/remote-customer-support-jobs#job-listings
    www.supportdriven.com
    https://peoplefirstjobs.com/jobs/customer-success-support
    https://angel.co/
    https://scouted.io/

    What are some skills listed in the job descriptions that you feel apply to you? What are some examples of the experience you have utilizing those skills?

    What industries interest you? Which of the jobs listed really spoke to you? Was it support, success, community mgmt.?

    Make a list of everything that speaks to you and have it ready for episode 2!

    • 22 min

Customer Reviews

5.0 out of 5
1 Rating

1 Rating

Top Podcasts In Business

The Ramsey Show
Ramsey Network
The Diary Of A CEO with Steven Bartlett
DOAC
The Prof G Pod with Scott Galloway
Vox Media Podcast Network
People Magic: How to Build a $1M Community
Mighty Networks & Pod People
George Kamel
Ramsey Network
PBD Podcast
PBD Podcast