Customer support with humanity. Discussions and more with today's top heroes on support, customer experience, and much more. Hosted by Chase Clemons.
Episode #30 – The Productive Support Pro with Thanh Pham
This week I talk with Thanh Pham from Asian Efficiency. We look at how to prepare for a product launch when your team is still pretty small. Thanh also shares with us how his team is scaling their support while still providing a very personable customer experience.
Episode #29 – Solo Support with Diana Potter
This week I talk with Diana Potter from Customer.io. She's the first and so far only support pro on the team. We talk about how she provides a solid customer support experience despite being a solo support pro.
Episode #28 – Investigating Customer Service with Ashley Verrill
This week I talk with Ashley Verrill from Customer Service Investigator. We talk about the trends she's seeing from other company's customer service teams. We also touch on self-service support and how companies can get better at it.
Episode #27 – Keeping the Complex Simple with Micah Bennett
This week I interview Micah Bennett from Zapier. We talk about how they keep a complex idea like Zapier super easy to use for customers. We also touch on how he does support as the sole support pro along with what his team thought of live chat.
Episode #26 – Acquisitions and Gamification with Robert Gregory
This week I interview Robert Gregory from Media Temple. We talk about the acquisition of Media Temple by GoDaddy along with how the support team fielded the flood of opinions on it. Then we move into the world of gamification with examples of how Robert successfully uses it with his support team.
Episode #25 – Josh Pigford
This week on the show, I interview Josh Pigford from Sabotage. We talk about Temper, how teams can use it to see what the customer is thinking, and how customer surveys should work in general.
Informative and entertaining
Chase does a great job here. I've listened to a couple podcasts and the quality of the sound is good, it's entertaining and you'll learn a lot. Anyone who works in customer support should listen to this and follow the blog.
One of the most valuable podcasts on the web
Finally! Someone went and tackled the crazy, busy, lonely, and fun world of Customer Support. Chase is extremely knowledgeable on the subject matter, and his friendly approach builds excellent rapport with guests (I can speak from first-hand experience!).
With real and personal customer support emerging as one of the most valuable functions any company can provide, the Support Ops Podcast is a much-needed beacon.
Hats off Chase! Keep up the good work!