Symplicity Conversations

Catherine Ripley

5.0 (2)
TECHNOLOGY
UPDATED WEEKLY

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.

6H AGO

Why AI Needs Better Data and Better Humans to Succeed

In this episode of Symplicity Conversations, we sit down with Carmit DiAndrea, Director of AI Data Management at NiCE, to explore how data, AI, and human insight come together to transform customer experience (CX). Carmit shares her unique perspective from working at the intersection of customers, product teams, and analysts—and why quantifiable business value must always come first. We discuss why AI is only as powerful as the data behind it, how organizations can become truly “data-ready,” and why governance, transparency, and fairness are foundational to success. Together, we unpack the evolution of contact centers, the growing importance of self-service and intent-based automation, and how orchestration connects systems, people, and AI into seamless customer journeys. Carmit also highlights the rise of AI co-pilots for agents, supervisors, and business leaders, showing how real-time insights can reduce employee burden, improve performance, and increase retention. From building data-driven AI roadmaps to navigating tech debt and the “Frankenstack,” this episode offers practical guidance for leaders who want to move forward with AI—without losing the human connection that makes great CX possible. (00:00) - – Welcome & Quote of the Day (01:25) - – Carmit’s Role at NICE (04:49) - – NICE’s Vision for Data, AI & CX (06:46) - – The Evolution of Customer Experience (08:32) - – Self-Service vs. Human Support (12:21) - – The Data & AI Equation (13:00) - – Becoming Data-Ready (15:32) - – AI, Analytics & Workflow Transformation (17:29) - – Empowering Frontline Employees (19:49) - – AI Co-Pilots for Agents, Supervisors & Leaders (23:40) - – AI Adoption & Employee Expectations (24:30) - – Building a Data-Driven AI Roadmap (27:03) - – Tackling the “Frankenstack” (29:02) - – Where to Start with AI (31:01) - – Real-World Success Stories (32:46) - – One Thing Every Leader Should Know About CX (34:36) - – Overcoming Fear of AI Disruption (36:21) - – The Future of AI and Human Work (39:52) - – Innovators & Inspiration (40:20) - – Mindset for CX & AI Transformation (42:04) - – You’re Not Alone (43:49) - – Closing Thoughts & Where to Learn More

45 min
JAN 27

The Entrepreneurial Leap

In the latest episode of Symplicity Conversations, host Catherine Ripley is joined by Chris Randall, the CEO of Sweep LLC. We talk about the challenges and triumphs of entrepreneurship, the importance of creativity and adaptability in today's business landscape, and what it's like having the lightbulb go off and to make the leap into the unknown. Chapters (00:00) The Entrepreneurial Journey Begins (10:51) Navigating Challenges and Lessons Learned (13:41) The Importance of Networking and Community (16:47) Understanding the Business Model of Sweep (19:45) The Evolution of Sweep and Its Mission (22:46) Future Aspirations and Market Expansion (32:05) Expanding Service Offerings (34:46) The Power of Networking (37:23) Navigating Business Growth Challenges (40:12) Embracing Leadership and Impact (43:04) Building a Credible Brand (48:36) Innovating For the Future

53 min
JAN 20

Building Trust and Navigating the Future of Data

In this episode of Symplicity Conversations, Michael Meyer, VP of Product and Strategy at Summit, discusses the evolving landscape of data centers, the importance of trust in technology partnerships, and the challenges organizations face in modern IT infrastructure. He emphasizes the need for operational excellence, data governance, and the impact of AI and automation on business decisions. The conversation highlights Summit's mission to provide reliable IT infrastructure solutions and the significance of building long-term relationships with clients based on trust and expertise. Chapters 00:00 Introduction to Data Centers and Trust 01:21 Michael Meyer's Journey into Data Center Technology 03:37 The Shift in Data Center Needs 06:50 Data Readiness and Governance 09:14 Summit’s Mission and Core Problems 10:43 Challenges in Modern IT Infrastructure 12:31 Demand for Data Centers and Market Forces 14:25 Misalignment in Business Needs 15:48 Summit as a Partner in Data Center Solutions 20:06 Operational Excellence and Cost Savings 21:02 Impact of AI and Automation on Data Centers 24:29 Revisiting Data Centers and AI Challenges 30:41 Operationalizing AI: Strategies for Success 32:50 Security and Compliance: Addressing Vulnerabilities 38:32 Trends in Technology: Repatriation and Future Strategies 44:47 Looking Forward: Embracing Change and Opportunity

48 min
JAN 13

Elevating Workplace Culture

In this episode of Symplicity Conversations, Catherine Ripley speaks with Sandy Harvey, President and Chief Inclusion Strategist at Exodus Consulting Group. They discuss the importance of community and networking, Sandy's journey into diversity, equity, and inclusion (DEI), and the evolving landscape of leadership in today's workplace. The conversation highlights the significance of trust, accountability, and culture in organizations, as well as the personal challenges Sandy faced as a breast cancer survivor. Sandy also shares insights from her newly released book, 'The Inclusion Architecture Blueprint,' aimed at transforming workplace culture through effective DEI strategies. Chapters 00:00 Introduction to Symplicity Conversations 03:00The Importance of Community and Networking 06:11 Sandy's Journey into DEI and Leadership 09:09 High-Performing Leadership in Today's Workplace 12:04 Building Trust and Accountability in Teams 15:03 Transforming Workplace Culture 17:48 Self-Awareness and Personal Accountability 20:53 Resilience and Personal Stories 24:01 Sandy's Cancer Journey and Advocacy 26:45 The Launch of Sandy's Book 29:47 Dreaming Big and Overcoming Obstacles 33:03 Conclusion and Call to Action

44 min
JAN 6

A Year of Growth and Reflection

In this episode of Symplicity Conversations, Catherine Ripley and Doug Seites reflect on their journey over the past year, celebrating milestones, achievements, and the importance of clarity in their operations. They discuss the significance of community engagement, the awards received, and the operational changes that have set the stage for future growth. Looking ahead to 2026, they emphasize the role of technology in transforming business practices while maintaining a human touch. This conversation highlights the importance of reflection, goal-setting, and the excitement for what lies ahead. Chapters 00:00 Celebrating a Year of Symplicity Conversations 02:54 Reflections on Clarity and Growth 06:01 Achievements and Milestones of 2025 08:49 The Impact of New Beginnings 12:01 Awards and Recognition 15:01 Building a Stronger Team 18:13 Digital Transformation and Women in Technology 23:41 From Screen to Stage: The Amazon Prime Experience 24:48 Creating Impactful Spaces: The Role of Office Design 26:31 Community Engagement: Awards and Events that Matter 28:44 Tech Week Triumph: Hosting a Successful Event 30:31 Reflecting on Achievements: A Year in Review 36:14 Looking Ahead: Goals for the 20th Anniversary 39:00 Understanding Symplicity: Our Mission and Services 45:43 Exciting Future: Technology and Customer Experience

49 min
12/16/2025

Empowering Manufacturing: Transformation Through Collaboration and Innovation

In this episode of Symplicity Conversations, we sit down with Peter Hungerford as he steps into his new role as the Vice President of Manufacturing at The Right Place. We discuss the transformation of the manufacturing sector in West Michigan, exploring the vital role small and mid-sized manufacturers play in economic resilience. Discover how collaboration, technology, and strategic planning are reshaping the industry amidst disruption. Plus, gain insights into the importance of community connections and continuous learning for thriving in today's fast-paced environment. Don't miss this engaging discussion on building a robust manufacturing ecosystem for the future. Subscribe for more inspiring conversations on leadership, technology, and community building. Chapters (00:00) Lonely at the Top: Power, Pressure, and Grace(00:31) Meet Peter Hungerford & His New Role at The Right Place(02:00) Career Journey: From Y2K Consulting to Manufacturing Executive(06:29) Why Small & Mid-Size Manufacturers Power Local Economies(13:21) Regional Collaboration and Tapping Local EDCs(15:20) Supply Chain Shocks, Tech Disruption, and Robotics(18:13) What a Healthy Manufacturing Ecosystem Really Looks Like(23:42) Barriers to Transformation: Capital, Knowledge, and Time(33:07) Strategy, Metrics, and Turning Disruption into Opportunity(40:13) Learning From Mistakes, Building Your Village, and Final Advice

48 min
12/09/2025

TechWeek Grand Rapids: Uniting Innovation, Community, and Growth

Join us for this episode of Symplicity Conversations as we reminisce about TechWeek Grand Rapids with Andria Romkema, Senior Vice President of Business Development at The Right Place, and Erin Stewart from Symplicity Communications. Discover the incredible growth and community-driven energy behind this tech event and how it's shaping the future of innovation in West Michigan. From standout moments like Steve Wozniak’s keynote to the integration of AI and data analytics, we explore what makes TechWeek a unique platform for connection and inspiration. We also discuss the impact of technology on various industries, the importance of networking, and how Grand Rapids continues to balance growth with community values. Don't miss out on insights and future plans that highlight the city’s growing tech scene. Subscribe, leave a review, and stay connected for more inspiring conversations! Chapters(00:26) Welcome, Guests, and “When Women Support Each Other”(01:30) How Tech Week Grand Rapids Started and Exploded in Four Years(05:30) Simplicity’s Data & Analytics Event and Community Energy(06:30) Steve Wozniak Keynote and the Human Side of Innovation(13:25) Top Themes: AI, Cybersecurity, Health, and Tech in Manufacturing(18:20) Every Company Is a Tech Company: Boards, Strategy, and Revenue(21:15) Students, Networking, and Showing Up to Build Your Career(26:10) Big Projects Reshaping Grand Rapids: Amphitheater, Stadium, Microsoft, Manufacturing(35:56) Lessons From Rapid Growth, Peer Learning, and the Future of Tech Week

51 min
12/02/2025

Authenticity & Resilience: Bold Leadership in Business

Join us for an energy raising episode of Symplicity Conversations as we talk business, leadership, and community with Kim Bode, the dynamic owner of 8ThirtyFour Integrated Communications. Known for her bold and unapologetic approach to marketing, Kim shares her entrepreneurial journey, the challenges and triumphs of running a business, and the power of authenticity in today's digital landscape. Discover insights on building a supportive network, embracing resilience, and the importance of genuine connections. Whether you're an aspiring entrepreneur or a seasoned business owner, this episode offers valuable lessons and inspiration. Don't miss out—like and subscribe to keep up with more conversations that are rewriting the rules of business and community. Chapters (00:00) People Do Business With People, Not Logos (00:21) Meet Kim Bodie + 834’s Unapologetic Origin (02:20) From Almost FBI to Communications: Early Career Pivots (04:45) SmartZone, Networking, and Launching 834 (09:15) Finding Your People Outside Work and Fighting Founder Loneliness (11:37) Bold Female Leadership and Building an Unapologetic Personal Brand (20:33) PR, Storytelling, and Why the Founder’s Story Matters (24:50) Talent Crisis, Soft Skills, and Creating the Next-Gen Workforce (38:38) Leaving a Toxic Relationship, Self-Worth, and Flourishing Again (47:20) Dream Bigger, Lift Other Women Up, and Where to Find Kim

52 min

TRAILER

Welcome to Symplicity Conversations! - Trailer

Welcome to Symplicity Conversations, the podcast where business, culture, and community come together to inspire and empower. Together, each episode we’ll explore meaningful conversations about how today’s business landscape is shaped by innovation, relationships, and the people behind the progress. From actionable insights and stories from industry leaders to topics like customer experience, fostering strong business relationships, and the role of automation—we’ve got you covered. Connect with Doug SeitesLinkedIn: https://www.linkedin.com/in/doug-seites-2b811020 Connect with Catherine RipleyLinkedIn: https://www.linkedin.com/in/catherineripley0813/

E1

•

1 min

5

out of 5

2 Ratings

Actually interesting

05/12/2025

n.arthur.

I have worked in tech for a bit and tend to like podcasts geared toward that. What makes this one cool is that you actually hear from the providers of workplace tech and not a summation from another party. Sure, those are great too but I like understanding the nuance of the product from the people who engineered it or sell it. Keep it up

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.

Creator

Catherine Ripley
Years Active

2025 - 2026
Episodes

56
Rating

Clean
Copyright

© 2025 Symplicity Communications
Show Website

Symplicity Conversations