Symplicity Conversations

Catherine Ripley

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.

  1. Aug 25

    How To Build Relationships and Understand Outcomes | Jim Glackin

    Jim Glackin, Chief Revenue Officer at COEO Solutions, shares his extensive career journey in the telecom industry, his passion for customer experience, and innovative approaches at COEO to deliver business outcomes. He shares his journey from ATT to a smaller company where the focus is on building better vendor relationships and truly understanding customer outcomes.  This episode offers valuable insights into leadership, channel programs, and leveraging technology for better organizational results. Chapters   00:00 Introduction to Symplicity Conversations 01:08 Jim Glacken's Career Journey 03:37 The Importance of Mentorship and Connections 14:16 Customer Experience and Technology Integration 19:58 Understanding COEO Solutions 23:14 Innovative Approaches to IT Purchasing 27:29 Quickfire Questions and Personal Insights 33:12 Pilots and Dogs: A Unique Passion Project 40:45 Leadership Lessons Learned 49:25 Final Thoughts and Reflections Key Topics   Jim Glackin's career evolution over 30 years in telecom The importance of customer care and relationship building How COEO is redefining vendor and partner collaboration The role of technology and cloud in modern business Leadership lessons learned from large corporations to startups The significance of mentorship and networking in career growth #telecom, #leadership, #customerexperience, #channelprograms, #technology, #COEO, #businessoutcomes, #careerjourney

    How To Build Relationships and Understand Outcomes | Jim Glackin

Ratings & Reviews

5
out of 5
3 Ratings

About

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.