Syncing with ServiceNow

XenTegra
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Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation. Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.

  1. 9月2日

    AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful”

    Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut noise, correlate faster, resolve quickerITSM with agents: when to use automation vs true AIHelp desk uplift: one agent operating like many through assistive AISoftware Asset Management: audit readiness, license savings, Now AssistSPM for AI delivery: track ideas to outcomes inside the same platformSecurity use cases: AI-powered vulnerability exposure and proactive defenseCSDM v5 and why strong CMDB hygiene still mattersTakeaway: ServiceNow is a platform, not a point tool. Nail the basics, then layer AI to move from reactive support to proactive, measurable value. Want a reality check on where you stand? Ask us about a free ServiceNow or CMDB micro assessment.

    28 分鐘

  2. 7月2日

    Voice AI and the Future of Customer Engagement with 3CLogic

    In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can streamline operations, improve service quality, and balance automation with human support. Why Listen: Discover how Voice AI can automate up to 40% of repetitive service desk callsLearn how AI-driven voice agents improve speed, accuracy, and customer satisfactionUnderstand how ServiceNow and 3CLogic combine to enhance agent efficiency and lower operational costsHear real-world use cases of intelligent escalation, post-call automation, and sentiment detectionGet insights into the future of multimodal, single-channel engagement strategiesWhether you're managing a service desk or shaping your organization's AI strategy, this episode offers a compelling look at how voice is making a powerful comeback—with AI at the helm.

    49 分鐘

  3. 6月23日

    Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI

    In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data directly from your screen. The team explores how Lens empowers support agents and developers by instantly capturing error messages, screenshots, and log files, then automatically generating incident tickets, filling in scripts, and suggesting next actions. You’ll learn: How Lens differs from traditional data fabric and RPA toolsReal-world use cases for troubleshooting and client supportKey features like custom prompts, multi-source capture, and secure session handlingWhere Lens sits on the spectrum between LLM and agentic AIThe potential (and limits) of AI in de-escalating and resolving support tickets fasterWhether you’re curious about ServiceNow's AI roadmap or looking to enhance user productivity, this episode is packed with insights. Tune in and see how on-screen intelligence is transforming the way we work in real time.

    19 分鐘

  4. 6月3日

    Has Your CRM Kept Up? Reinventing Customer Success with ServiceNow

    In this episode of Syncing with ServiceNow, Andy Whiteside, Fred Reynolds, and Mike Sabia dive deep into ServiceNow’s evolving role in the CRM landscape. From its CSM roots to its growing capabilities in sales, field service, and AI-driven customer experience, the team explores how ServiceNow is redefining what CRM means in a digital-first world. They discuss: Why XenTegra hasn’t lost a customer in three yearsHow ServiceNow's CRM rethinks legacy approaches like SalesforceThe role of AI agents in creating seamless, intelligent supportCRM’s integration with field service, sales, and quoting toolsThe future of contact centers, digital transformation, and customer successIf your business is still relying on outdated CRM strategies, this is the conversation you need to hear.

    29 分鐘

  5. 5月20日

    Top Takeaways from Knowledge 2025

    n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s Knowledge 2025 conference. From AI breakthroughs to customer success stories, the team unpacks: Why AI + Data + Workflows is the winning formula—and how most organizations aren’t ready for itThe rise of AI agents as 24/7 digital assistantsServiceNow’s bold move into the CRM space and what it means for sales and service teamsHow AI is supercharging developers and accelerating deliveryHonest insights from customers struggling with CMDB hygiene and foundational gapsThe value of vulnerability and partnership in navigating the ServiceNow journeyWhether you're a ServiceNow veteran or just getting started, this episode sheds light on where the platform is headed—and how XenTegra can help you get there. Tune in to hear why it felt like a homecoming, how AI can (and can’t) help without the right groundwork, and why no one should be an “accidental admin” anymore.

    25 分鐘

  6. 3月17日

    Unleashing AI's Potential for Business Transformation

    In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Generative, and Agentic—and their roles in enhancing business operations. The episode uncovers how businesses can harness AI to improve customer service, streamline operations, and foster employee productivity. The conversation also challenges listeners to rethink traditional business metrics in favor of a more holistic approach to AI integration. Whether you're looking to refine your AI strategy or explore its practical applications, this episode provides essential insights into making AI work for you in the real world.

    43 分鐘

  7. 2月19日

    Strengthening Security with MFA: Insights and Implementations

    Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not just a recommendation but a necessity. Our experts discuss the criticality of MFA in safeguarding your digital infrastructure, how ServiceNow users can seamlessly transition to enhanced security protocols, and the implications of the upcoming changes. Whether you're a seasoned ServiceNow user or just getting started, this episode is packed with essential insights on making your security measures foolproof and future-ready. Don't miss out on the discussion about the various authentication methods, including biometrics and hardware security keys, and learn how these can be integrated into your daily operations.

    24 分鐘

  8. 2024/12/02

    Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces

    At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark of creativity, as well as how we make the world work better for everyone. That’s why we’re incredibly honored to have earned a spot on Fortune World’s Best Workplaces list for the second year in a row. We’re one of only 25 companies to be recognized. To us, this reflects our hungry and humble culture, which makes ServiceNow truly exceptional. We encourage our people to do their best work, live their best lives, and fulfill our purpose together. This is the promise of our People Pact. Host: Andy Whiteside Co-host: Mike Sabia

    14 分鐘
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簡介

Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation. Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.

資訊

  • 創作者
    XenTegra
  • 活躍年代
    2021年 - 2025年
  • 集數
    50
  • 年齡分級
    兒少適宜
  • 版權
    © 2025 Syncing with ServiceNow
  • 節目網站
    Syncing with ServiceNow

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