Systems Rehab | Client Experience Systems for Service Providers

Kenniqua Lewter - Client Experience Systems Strategist
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You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers: Built client experience systems that not only save you time but also increase referrals, retention, and revenue. Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between. Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty. Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.  Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience. Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business. From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more. Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients. Grab your favorite drink, hit play, and let’s rehab your systems together. 🌿Connect with Kenniqua Lewter Threads & Instagram @Kenniqua.Lewter Website: www.YourSystemsPro.com ♥️Don’t forget to subscribe, rate, and review the Systems Rehab Podcast!

  1. Building Authority Online Without Posting on Social Media 24/7 with Alete' Dotson

    3D AGO

    Building Authority Online Without Posting on Social Media 24/7 with Alete' Dotson

    If marketing your business feels like a full-time job on top of the business you’re actually trying to run… this episode is for you. In this conversation, I’m joined by social media strategist Alete Dotson to unpack what it really looks like to build authority online , without posting 24/7, chasing trends, or burning yourself out in the process. She breaks down the difference between being “consistent” and being constantly visible. If you’ve ever felt pressure to show up daily just to stay relevant, you’ll want to hear this. Inside this episode, we discuss: What sustainable marketing actually looks like for service providersWhy consistency is more about structure than frequencyHow to build authority through strategic content, not just volumeThe importance of tracking the right engagement metricsRefining your messaging to attract higher-level, aligned clientsWhy authentic connection (online and offline) still winsThe powerful shift from constantly telling to intentionally documentingThis conversation is a reminder that burnout is not a marketing strategy. You don’t need to post more. You need a clearer strategy, stronger positioning, and systems that support your visibility. If you’re ready to market in a way that supports your business growth, instead of draining your energy..Press play!  ♥️About the Guest:  Alete is a social media strategist and manager who helps ambitious women reclaim 20+ hours a week by turning chaotic posting habits into intentional, revenue-driven strategy. What started as a small e-commerce hustle turned into a multi-year career helping coaches, founders, and service providers grow their brands with clarity, confidence, and consistency. Website: Www.simplyalete.com/management IG @simplyalete LI Click here 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator Send Me A Text! If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    51 min

  2. JAN 22

    Ep. 34 | Why Your Client Management Software Isn’t Working the Way You Expected

    If you’ve been managing clients, doing all the things, and still feel disorganized, overwhelmed, or burnt out, this episode is for you. In this episode of the Systems Rehab Podcast, I break down a common issue I see with established service providers: having client management software or a CRM in place, but still feeling like your systems aren’t working the way they should. Using a real client example, I walk you through why CRMs like HoneyBook aren’t the problem and what’s actually missing underneath the software. Spoiler alert: it has nothing to do with needing more forms, more automations, or switching to a different client management tool. This conversation focuses on the systems and strategy behind client management, not the software itself. We’ll talk about: Why client management tools and CRMs don’t create clarity on their ownThe importance of client flow and understanding how clients move through your businessWhat happens when there’s no intentional client journey in placeWhy automations fall apart without a clear processHow intentional client experience systems naturally lead to better client retention, repeat business, and referrals If you’ve ever thought, “I have a CRM, but my client management still feels messy,” this episode will help you identify where the disconnect really is and what to focus on before rebuilding your systems or adding anything new. If you’re ready to get clarity around your client experience, uncover bottlenecks in your client management systems, and build a process that actually supports your business growth, check out the Client Experience Accelerator a 90-minute strategy session designed to help you map your client journey, identify system gaps, and move forward with confidence. 👉 Learn more at yoursystemspro.com or for a limited time you can book a HoneyBook Audit HERE 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator Send Me A Text! Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    21 min

  3. JAN 14

    Ep. 33 | My 12-Week Goal Setting System (step-by-step)

    In this episode, I share how I set and actually achieve my goals using the 12 Week Year framework. I talk about why building systems to support your goals is just as important as the goals themselves, reflecting on past wins, and creating habits that help me stay consistent. I walk you through my personal planning process, including brain dumping all my ideas, prioritizing what truly matters, and visualizing the success I want to create. I also get real about common challenges like motivation struggles and perfectionism, and I give practical tips for tracking progress, staying accountable, and adapting systems to fit life’s changing circumstances. If you’ve ever felt stuck in your goal-setting or overwhelmed by planning, this episode will give you actionable strategies to turn your plans into real results. Prefer to watch the podcast episode on YouTube video here   📝12 Week Focus Planner (un-dated) that I am using. HERE  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator Send Me A Text! If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    48 min

  4. 12/24/2025

    Ep. 32 | End Of Year Reflections, Lessons Learned, Overcoming Content Heartbreak, and Plans for 2026

    In this episode, I’m doing a real end-of-year reflection on 2025,  not the highlight reel, but what actually shifted for me behind the scenes. I talk about what it looked like to truly niche down, how inconsistency showed up in my content this year, and something my coach calls content heartbreak ; that feeling when you’re creating, but it doesn’t seem to land the way you hoped. I also share a few things I tried that didn’t work (including one idea I had to let go of), and how simplifying my offers and my capacity changed the way I run my business. I’m also sharing what I’m thinking about heading into 2026 , what I’m leaving behind, what I’m building next, and why the Systems Rehab Community feels like such an important next step. If you’ve had a year where you learned a lot, but it didn’t always look how you expected on the outside, this episode is for you. In This Episode, I Share: What niching down really required of meWhy content consistency felt harder this yearThe lessons I learned from ideas that didn’t workHow simplifying my business changed my capacityWhat I’m excited about as I look ahead to 2026Grab your favorite beverage and let's dive in!  Need support on making this happen? Head over to YourSystemsPro.com to book a sales call, and let’s talk through your unique business needs. Together, we’ll uncover where your systems need support and map out your next best steps to streamline, simplify, and scale with ease.  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator Send Me A Text! If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    1h 8m
  5. Ep. 31 How to Use Cycle Syncing to Work Smarter and Show Up Stronger with Xayli Barclay

    12/11/2025

    Ep. 31 How to Use Cycle Syncing to Work Smarter and Show Up Stronger with Xayli Barclay

    In this episode, we’re diving into a simple, but powerful system that’s already built into your body: your cycle. If you’re a busy service provider or entrepreneur struggling to stay consistent, get more done, or show up with energy in your business, this episode is for you. I chat with Xayli Barclay about how she aligns her work with the natural peaks and dips in her energy throughout her cycle. From creating content to working with clients, and big brands, she shares practical ways to plan your work according to your body’s rhythm, so you can maximize your productivity without burning out. You’ll learn: What cycle syncing is and why it’s a game-changer for entrepreneursHow to identify your high-energy days versus your low-energy daysSimple ways to plan your content, meetings, and tasks around your energy peaksHow using your natural rhythm can improve consistency and reduce overwhelmWhy this system works even if you’ve struggled with traditional productivity hacksBy the end of this episode, you’ll have actionable ideas for using your cycle as a tool to show up stronger, smarter, and more consistently in your business. ⭐CONNECT WITH XAYLI BARCLAY - Visibility Strategist & Camera Confidence Expert. Helping you Show Up WELL—on camera, in your body, mind, and in your business INSTAGRAM AND THREADS Cycle Synching Notion Template  YOUTUBE  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator Send Me A Text! If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    42 min

  6. 11/26/2025

    Ep.30 | $100 Off the Client Experience Accelerator: Here's What You Need to Know

    The Client Experience Accelerator is my done-with-you strategy container where I help you clean up the backend of your business and create a simple, scalable client journey. During our session, I walk you through your current systems, identify what’s missing, and build a practical roadmap you can implement right away so you can serve your clients with consistency and ease. If you’ve been craving organization, structure, and a better way to manage clients, this is your next step.  And now through - December 2nd you can grab $100 off the Client Experience Accelerator. HERE Here's What Included:  90-Minute Strategy Session - In our 90-minute Client Experience Accelerator session,  a focused deep dive into your biggest client experience challenge and translate it into a systems strategy you can actually follow, complete with a prioritized action plan and the exact next steps to implement. Recording of our session + Notes -Full Session Recording of our call so you can revisit the insights, strategy, and action steps anytime. Customer CX Action Plan - Your Action Plan is your personalized roadmap from our Client Experience Accelerator, designed to turn the ideas and priorities we discussed into clear, actionable steps. It’s your go-to guide for what to focus on next, so you can eliminate guesswork, stay on track, and move forward with confidence as you streamline your business. 7 Days post-session support via chat - 7 Days of Post-Session Chat Support, because sometimes the questions come after the call and I want you covered. Secure the $100 off offer now - December 2nd HERE Need support on making this happen? Head over to YourSystemsPro.com to book a sales call, and let’s talk through your unique business needs. Together, we’ll uncover where your systems need support and map out your next best steps to streamline, simplify, and scale with ease.  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator Send Me A Text! Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    13 min

  7. 11/20/2025

    Ep. 29 | Thinking About Ditching Your CRM for Airtable or Notion? Don’t Hit Cancel Yet

    If you’ve been frustrated with rising CRM costs, overwhelmed by complicated platforms, or tempted to replace your CRM with Airtable or Notion, this episode is for you. I’m walking through all the thoughts running through your mind right now — the overwhelm, the fear of starting over, and the struggle of trying to DIY your systems. As a client experience systems strategist and HoneyBook educator, I’ll help you understand why a CRM is still one of the most important tools for service providers in 2025 and 2026, what it should actually do for your business, and how to decide if switching tools is the right move. RATHER WATCH THE VIDEO? HERE YOU GO! What We Cover in This EpisodeWhy rising CRM costs aren’t the only reason to cancelHow much time and effort it takes to switch toolsWhat a CRM should be doing for your business in 2025Why “duct-taping” multiple tools creates stress and errorsWhen Airtable or Notion works — and when it doesn’tHow to simplify your systems without losing functionality What You’ll Walk Away WithClarity on whether a CRM is essential for your business todayConfidence to make a smart choice about keeping, switching, or restructuring your systemAn understanding of the true value a CRM can bring to your clients and businessTips for streamlining your tech stack without sacrificing service Resources MentionedHoneyBook Beginner Tutorial (YouTube) to see a CRM in actionEpisode 28: How to Run a Quarterly Systems AuditSave 30% on Your HoneyBook Subscription Need support on making this happen? Head over to YourSystemsPro.com to book a sales call, and let’s talk through your unique business needs. Together, we’ll uncover where your systems need support and map out your next best steps to streamline, simplify, and scale with ease.  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Send Me A Text! Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    17 min

  8. 10/29/2025

    Ep. 28 | How to Run a Systems Audit Before the New Year (and What to Review in Each Area of Your Client Experience)

    If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit.  In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. 🎥(Watch on YouTube https://youtu.be/XhjJdBlAh_4?si=eVLyV3jTdPnCNPC9)  I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Management & DeliveryClient Communication & Relationship ManagementOffboarding ExperienceClient Nurture & RetentionTech & Tools AuditYou’ll learn how to walk through each one strategically and spot what’s outdated, what’s working, and what needs to be refreshed before the new year. I’ll also share the updates I’ve been making over the past 45 days to strengthen my own systems and elevate the client experience in my business.  This episode is your guide to starting the new year with systems that actually support your goals, so you can spend less time catching up and more time confidently serving dream clients. Need support on making this happen? Head over to YourSystemsPro.com to book a sales call, and let’s talk through your unique business needs. Together, we’ll uncover where your systems need support and map out your next best steps to streamline, simplify, and scale with ease.  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE 🌿 Client Experience Accelerator   🌿 Client Experience Systems Tune-Up   Send Me A Text! Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try!I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

    21 min
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You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter, each episode blends strategy, mindset, and behind-the-scenes insight to help service providers: Built client experience systems that not only save you time but also increase referrals, retention, and revenue. Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between. Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty. Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what’s working in businesses just like yours.  Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience. Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business. From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more. Whether you’re stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients. Grab your favorite drink, hit play, and let’s rehab your systems together. 🌿Connect with Kenniqua Lewter Threads & Instagram @Kenniqua.Lewter Website: www.YourSystemsPro.com ♥️Don’t forget to subscribe, rate, and review the Systems Rehab Podcast!

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