Table Service

Tavolo Consulting LLC
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From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.

  1. 1 de jul.

    The Real Work Comes After the Motto with Justin Robbins (Table Service 212)

    Most companies get stuck in the promise — but Justin Robbins reveals how truly great organizations go beyond words to create meaningful, lasting impact. If you've ever wondered why your team’s culture feels disconnected from your mission, or why even the best tools sometimes fall short in delivering exceptional customer experiences, this episode uncovers the hidden system that powers real change. Justin Robbins, a customer experience expert and author of More Than a Motto, shares how organizations can bridge the gap between promises made and experiences delivered. He breaks down the slow erosion of trust that happens through small cultural drift, and the habits high performers use to spot it before it becomes a bigger problem. You’ll also learn why culture’s heartbeat is one of the biggest drivers of sustainable success. Want to connect with Justin? Find him on LinkedIn Want to learn more about Metric Sherpa? Find them here Want to learn about More Than a Motto? Find it here Want to connect with Jordan? Find him on LinkedIn

  2. 27 de mai.

    Building clarity, intentionality, and trust—layer by layer with Sarah Caminiti (Table Service 211)

    Host Jordan Hooker is joined by Sarah Caminiti, Head of Business Transformation at Support Ninja and the host of the CX Roundtable podcast. They talk about building clarity, intentionality, and trust—layer by layer, so automation becomes an asset, not a patchwork of band-aids. Want to connect with Sarah? Find her on LinkedIn Want to learn more about Support Ninja? Find them here Want to hear the CX Roundtable Podcast? Find it here Want to connect with Jordan? Find him on LinkedIn

  3. 5 de fev.

    Building a performance system, not a theater program with Zack Hamilton (Table Service 210)

    Host Jordan Hooker is joined by Zack Hamilton, author of the Experience Performance System™ and host of the Unf*cking Your CX Podcast - they dig in to what it means to build CX programs that drive outcomes, how CX leaders earn a seat at the table, and what teams get wrong about AI. Want to connect with Zack? Find him on LinkedIn: https://www.linkedin.com/in/zackhamilton/ Want to learn more about the Experience Performance System? https://www.theexperienceperformancesystem.com/ Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/

  4. 21 de jan.

    Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209)

    Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the importance of ruthless prioritization, building a community of support leaders, systematizing support applications, and strategic time management for support leaders. The conversation delves into the importance of data-driven decision-making in support, the differences between B2B and B2C support, and the role of support managers in understanding and meeting the needs of their organizations. Takeaways Ruthless prioritizationBuilding a community of support leadersSystematizing support applicationsStrategic time management for support leaders Data-driven decision-makingDifferentiating B2B and B2C support Want to connect with Grant? Find him on LinkedIn: https://www.linkedin.com/in/grantstanis/ Want to learn more about TeamSupport? https://www.teamsupport.com/ Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/

  5. 12 de jan.

    Building the next generation of support leaders with Shmuel Saklad (Table Service 208)

    In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo Video. They dig into building a culture of excellence in support and how leaders can identify and build future leaders. Want to connect with Shmuel? Find him on LinkedIn:   / shmuel-saklad   Want to connect with Jordan? Find him on LinkedIn:   / jordanhooker

  6. 12 de jan.

    Empathy, context, and continuous improvement with Karen Lam (Table Service 207)

    In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement. Want to connect with Karen? Find her on LinkedIn:   / karenklam   Want to learn more about Top Hat?: https://tophat.com/ Want to connect with Jordan? Find him on LinkedIn:   / jordanhooker

  7. 22/10/2025

    Playbooks for modern leaders with Ty Givens (Table Service 206)

    In this episode of the Table Service podcast, host Jordan Hooker speaks with Ty Givens, founder and CEO of CX Collective, about her extensive experience in customer experience leadership. They discuss the challenges of managing teams, the importance of playbooks, and the evolving landscape of customer support with the rise of AI. Ty shares insights on empowering women in leadership roles and the significance of understanding the realities of management. The conversation emphasizes the need for leaders to adapt to rapid growth and the importance of creating supportive environments for their teams. Want to connect with Ty? Find her on LinkedIn: https://www.linkedin.com/in/tybryantgivens/ Want to learn more about CX Collective? https://www.cxcollective.com/ Check out CX Collective's Playbooks: https://www.cxcollectiveadvantage.com/ Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/

  8. 08/10/2025

    Getting your customers back to green with Stephen Wood (Table Service 205)

    In this episode of the Table Service podcast, host Jordan Hooker speaks with customer experience leader Stephen Wood about the importance of proactive management in customer risk. They discuss the hidden costs of ignoring customer satisfaction, the impact of organizational culture on support teams, and the necessity of cross-functional collaboration for customer success. Stephen emphasizes the need for support teams to be viewed as revenue protectors rather than cost centers and introduces the Signals platform, which aids in identifying customer health risks early. The conversation highlights actionable strategies for transforming customer experience leadership and improving overall organizational performance. Want to connect with Stephen? Find him on LinkedIn: https://www.linkedin.com/in/stephenpeterwood/ Want to learn more about Signals? https://signals-app.com/ Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/ Table Service is presented by Tavolo Consulting, hosted by Jordan Hooker, music by Epidemic Sound.

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Sobre

From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.

Informações

  • Criado por
    Tavolo Consulting LLC
  • Anos de atividade
    2025 - 2026
  • Episódios
    32
  • Classificação
    Livre
  • Copyright
    © 2025 Tavolo Consulting LLC
  • Site do podcast
    Table Service