TAC Talks tactalks

This episode is part of a series dedicated to amplifying excellence in WA VET through award winner stories. In this instalment, we are speaking with Anthony Georgeff, finalist for the Australian Excellence in Language, Literacy and Numeracy Practice Award at the Australian Training Awards.

This episode highlights Holly Gudsell, WA and Australian VET Teacher/Trainer of the Year, discussing her pivotal role in shaping the Aboriginal and Torres Strait Islander Education Officer (AIEO) program.

Fraudulent certificates can affect the reputation of your RTO and undermine the quality of the VET sector. This 6-minute episode provides information on safeguarding your qualifications and mitigating this risk by boosting certificate security and verifying incoming certificates.
Reporting any encountered fraud to the affected RTO, police, and TAC (if applicable) further strengthens your defence.
More information on this topic is available in the TAC Fact Sheet: Issuing Testamurs and Statements of Attainment 
For a copy of the transcript click here. 
Published 17/01/2024

This short 5 minute podcast provides information on Clauses 8.5 and 8.6 of the Standards for Registered Training Organisations (RTOs) 2015.
The Standards for RTOs state that RTOs must comply with Commonwealth, State and Territory legislation and regulatory requirements relevant to its operations; and that staff and clients need to be informed of these regulatory requirements and any changes that are made that affect the services delivered. This podcast explores what this could include and how RTOs could communicate this information. For a copy of the transcript click here: https://www.wa.gov.au/media/43396
 
Published 13 December 2023

Nobody likes complaints and for many RTOs, receiving a complaint from a learner or other stakeholder may be confronting. However responding to complaints can be a useful and important process. 
This short 4 minute podcast provides information around Standard 6 of the Standards for RTOs on complaints and how they can provide an understanding of an RTOs clients’ expectations and experiences. 
More information on this topic is available in the:
TAC Fact Sheet: RTO Complaints and Appeals
Transcript available here: https://www.wa.gov.au/media/42894
Published 15 November 2023

This podcast provides further information on Standards 4 and 5 of the Standards for RTOs, which require RTOs to provide accurate and accessible information about themselves, their services, and their performance. It also requires RTOs to ensure that each prospective and current learner is properly informed.
The podcast explores the concept of providing prospective students with the information they need to make an informed decision about which RTO will best meet their learning needs and career objectives. It does this by discussing three key areas:
What learners can get out of the training
What students need to put into the training
What your RTO will do for them
By providing prospective students with this information, RTOs can help them to make informed decisions about their training and to set themselves up for success.
More information on this topic is available in the:
TAC Fact Sheet – Marketing and Advertising
TAC Fact Sheet – Identifying and Meeting Learner Needs
TAC Fact Sheet – Amount of Training
TAC Talks Podcast – Protecting Learners when there are Industry Licensing Outcomes
TAC Talks Podcast – Identifying and Meeting Learner Needs
TAC Talks Podcast – Amount of Training
Webinar – RTO Marketing
For a copy of the transcript click here.
Published 10/10/2023