Overview: In this review, Anil from MarketingAutomationFocus.com introduces NewOaks, a chatbot builder with features such as 24/7 SMS messaging, conversational appointment booking, customer support, and sales conversations. Anil provides a detailed walkthrough of the NewOaks website, discusses pricing plans, and offers a demonstration of the chatbot's capabilities. He delves into the dashboard, customization options, security settings, and the live chat feature. Anil also showcases the chatbot's functionality on his website, demonstrating its ability to respond to user queries effectively. Key Insights: Introduction to NewOaks: Anil introduces NewOaks as a chatbot builder that offers features such as 24/7 SMS messaging, conversational appointment booking, customer support, and sales conversations. He highlights the website's embedded widget and provides a brief comparison with other chatbot builders. Anil also discusses the pricing plans, which include essential, growth, and professional tiers, each with varying features and limits. Inside the NewOaks Dashboard: Anil provides a detailed walkthrough of the NewOaks dashboard, explaining the workspace creation process and the availability of multiple workspaces based on the chosen plan. He discusses the workspace manager, road map, web hooks API, live chat setup, error logs, and white label capability. Anil also explores the chatbot management section, emphasizing the customization options and the ability to enable live chat on specific chatbots. Customization and Security Settings: Anil delves into the customization and security settings available within NewOaks. He explains the process of customizing the chatbot's appearance, including the profile picture, user message color, chatbot button color, and lead form fields. Additionally, Anil discusses the security settings, highlighting the options to make the chatbot public or private and control the domains where the chatbot can be embedded. Chatbot Functionality Demonstration: Anil showcases the functionality of the chatbot on his website, demonstrating its ability to respond to user queries effectively. He tests various prompts, including requesting information about services and specific URLs, and highlights the chatbot's capability to engage in conversational interactions, collect leads, and provide relevant information. Feedback and Suggestions: Anil provides feedback and suggestions based on his experience with NewOaks, including recommendations to improve the user interface by reorganizing menu items, enhancing customization options, and refining the chatbot's response formatting for a more concise and effective user experience. He also highlights the need for additional features such as the ability to log out from the dashboard. Conclusion: Anil's review of NewOaks provides a comprehensive overview of the chatbot builder's features, pricing plans, dashboard functionality, customization options, and security settings. His demonstration of the chatbot's capabilities on his website offers valuable insights into its effectiveness in engaging with users and providing relevant information. Anil's feedback and suggestions contribute to a deeper understanding of the user experience and potential areas for improvement within the NewOaks platform.
